The Crowne Plaza Newark Airport by IHG, is predominantly lauded for its convenient airport-centric location, offering a highly efficient shuttle service that ensures smooth transfers to Newark International Airport, making it a favorable choice for transient guests, especially those with flight-related needs. The proximity to the Jersey Gardens mall and easy access to public transportation for trips to Manhattan further enhance its appeal.
The breakfast experience at the hotel garners mixed feedback. While many guests commend the generous, tasty spread and the polite and helpful staff, some feel that the quality can be inconsistent and that the extra charges are not always justified. Dinner receives generally favorable reviews with hearty meals and friendly service, although there are remarks about the limited menu and occasional service issues.
Guest rooms are valued for their spaciousness, cleanliness and comfort, despite some reports of noise, outdated furnishings and maintenance issues like poor shower pressure and odors. Cleanliness overall receives varied feedback with many appreciating the spotless conditions and the friendly cleaning staff, whereas others point out areas needing renovation and better maintenance.
The hotel staff are frequently highlighted for their friendliness, professionalism and exceptional customer service, making the guest experience positive. However, there are occasional mentions of inconsistency in the service quality.
Free WiFi is available but often criticized for its unreliability and poor connectivity, detracting from the overall guest experience. The gym facilities are well-received for being functional and clean, though some note that it could use updates. The indoor pool, although a hit with families for its accessibility and cleanliness, faces concerns about water quality and size.
Families find the hotel accommodating with spacious rooms, friendly staff and a family-friendly atmosphere, though the pool may not always meet the needs of those with younger children. Beds receive mixed reviews with many praising the comfort and size, while a few report issues with mattress quality and pillows.
Overall, as a four-star property, Crowne Plaza Newark Airport by IHG, provides a generally satisfactory experience with its strategic location, comfortable rooms and supportive staff, though there are areas where improvements could heighten the overall guest satisfaction.
Categories
Family
AI-generatedThis hotel provides comfortable accommodations and amenities suitable for families. Its proximity to the airport and on-site dining options add to the convenience for traveling families.
Business
AI-generatedThis hotel features a 24-hour business center and 4 meeting rooms. It provides free WiFi, a fitness center, and a free airport shuttle. The hotel offers 3,555 square feet of event space suitable for conferences.
Gym
AI-generatedThe gym at the Crowne Plaza Newark Airport is useful and functional, with accessibility from 6 am to 10 pm. The gym is well-maintained, clean, and well-equipped.
Free Wi-Fi
4 Star
Parking
Accessible
Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard Room with Two Queen BedsThis room features a flat-screen TV and a work desk.
Standard Double Room with Two Double BedsThis room features a flat-screen TV and a work desk.
Standard King RoomThis room features a flat-screen TV and a work desk.
Standard King Room with Mobility Accessible TubThis room features a flat-screen TV and a work desk.
King Room - Mobility Access/Roll in Shower - Non-SmokingKing room offering accessible roll in shower.
Standard King Room - Communications AccessibleThis room features a flat-screen TV and a work desk.
Standard King Room with City ViewThis room features a flat-screen TV and a work desk.
Double Room with Two Double Beds - Disability AccessThis room features a flat-screen TV and a work desk.
Double Room with Bath Tub - Disability Access Offering free toiletries, this double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as city views. The unit has 2 beds.
Guest Reviews
7.4
Good
Review Summaries
Summarized by AI
Location
The location of the Crowne Plaza Newark Airport by IHG, is highly praised for its convenient proximity to Newark International Airport. It's an ideal choice for travelers with early flights, layovers or those arriving late, offering ease of access with a free shuttle service that operates around the clock. Guests appreciated the quick and straightforward transfers to the airport, which is approximately a 10-minute ride away.
Moreover, the hotel’s location is favorable for those planning to visit the nearby Jersey Gardens mall or embark on a Royal Caribbean cruise from Port Liberty. It also provides easy access to public transportation options, making trips to Manhattan a viable option.
However, it's noted that the hotel's surrounding area doesn't offer much for walking, being situated in an industrial zone near major highways, which some found less than ideal. Despite this, the excellent location for airport transit, coupled with the comfortable and clean facilities, makes it a practical stopover point for transient guests. The reliable shuttle service and close proximity significantly enhance its suitability for short stays, especially for those focused on catching a flight.
Breakfast
Crowne Plaza Newark Airport by IHG, offers a mixed breakfast experience according to guest reviews. On the positive side, many guests praise the breakfast, describing it as very good, excellent and even delicious. The buffet is well-equipped with a variety of options including coffee, tea, juices, scrambled eggs, sausages, beef patties, roast potatoes, pastries and fresh fruit. Some reviews highlight the great value and the generous, tasty spread which is a satisfying start to the day. The breakfast potatoes and the morning meal, in general, received notable mentions for their quality.
However, there are some areas for improvement. Several guests noted that the breakfast was often repetitive, lacking in variety and at times, underwhelming or mediocre. Issues such as cold scrambled eggs, stale options and minimal buffet selection have been reported. Moreover, there are frequent mentions of the breakfast not being included in the booking with extra charges applying, which some guests felt was not justified given the quality. Pricing for breakfast ranges around $17-$20 and a few guests found this to be on the pricier side for what was offered.
Despite these mixed reviews, the breakfast staff were consistently described as polite and perfect, contributing positively to the overall experience. While the breakfast experience at Crowne Plaza Newark Airport has its ups and downs, it manages to cater well to many, providing a decent morning meal before starting the day.
Dinner
The dinner experience at the Crowne Plaza Newark Airport by IHG, has garnered various impressions from guests. Many reviews highlight the delicious food with guests enjoying hearty meals like burgers and fries. The restaurant is frequently described as good with very friendly and helpful staff contributing to a positive dining atmosphere. Average prices and a fair selection of meals were noted, making the dining experience satisfactory for many. Some guests particularly appreciated the plentiful food for the price and the excellent customer service at the restaurant.
However, there were a few challenges noted. Some guests mentioned that the menu was limited and described the quality of the food for dinner as mediocre at times. Instances of the bar and food departments being unexpectedly closed or understaffed were also reported, leading to delays in service. Although a small number of reviews described the restaurant as sad or disappointing, the general consensus leaned towards a positive dining experience, thanks to the tasty food and accommodating staff.
Rooms
At Crowne Plaza Newark Airport by IHG, the rooms offer a mix of experiences for guests. Many reviewers appreciated the spaciousness of the rooms which are often cited as clean and comfortable. Large beds add to the comfort and several rooms present pleasant views. While the furnishings are termed outdated, they do not significantly impede functionality. Cleanliness often met expectations with comments highlighting especially clean carpeted areas and well-maintained rooms.
However, the hotel's rooms are not without issues. Noise is a frequent concern with thin walls allowing sounds from neighboring rooms and external sources to disturb sleep. Some rooms suffer from poor maintenance, including problems with shower pressure, torn curtains and stained walls. Odors—ranging from musty smells to lingering cigarette smoke—were another drawback cited by guests.
There are occasional remarks about the lack of modern amenities such as USB ports and reliable hot water. Despite these issues, the basic comfort and size of many rooms make them generally suitable for short stays, particularly beneficial for those needing quick access to Newark Airport.
Beds
At the Crowne Plaza Newark Airport by IHG, the beds receive a mixture of positive and critical feedback from guests. A majority of reviewers highlight the beds as comfortable with many mentioning large and cozy double beds, king-size beds and super comfortable mattresses. Several reviews indicate that the bedding is generally good, leading to a pleasant sleeping experience. Rooms often feature beds that are described as nice and large, adding to the comfort.
However, there are recurring mentions of older and worn-out mattresses, which detract from the overall comfort for some guests. A few reviews note issues with bed firmness, noisy beds and discomfort due to bedbugs. Pillows, in particular, seem to be a point of contention with several guests finding them flat, lumpy or generally uncomfortable. Despite these concerns, the prevalence of comments on comfortable and cozy beds suggests that many visitors do enjoy their stay, albeit with some variability in bed quality.
Cleanliness
The Crowne Plaza Newark Airport by IHG, has received mixed reviews regarding its cleanliness. On the positive side, many guests noted that the rooms were generally clean and comfortable with some even describing the cleanliness as spotless. Clean bedding and well-kept bathrooms stood out to several visitors and the cleaning staff were commended for their friendliness and helpfulness. The hotel's convenient location near the airport and the regular shuttle service also added to its appeal for many travelers.
However, other guests pointed out significant issues, such as dirty carpets, musty smells and unclean bathtubs and towels. Several reviews mentioned dated decor and a general need for renovation throughout the property. Some visitors found the rooms and common areas, such as the lobby and restaurant, not clean enough with specific complaints about insect sightings and poor maintenance. The soundproofing in the rooms also left much to be desired, contributing to an overall mixed impression of the hotel's cleanliness standards.
Staff
The reviews for Crowne Plaza Newark Airport by IHG, highlight the staff's generally positive interactions with guests. Many guests found the staff to be very friendly, helpful and professional throughout their stay. Notable mentions include Willie and Oscar for their wonderful service, while Tatiana at the morning reception was praised for her awesome attitude. The front desk staff was frequently commended for being great, welcoming and accommodating with some reviews noting their exceptional efforts to please guests. The staff in the restaurant and bar, as well as the shuttle service employees, also received positive feedback for their courteous and attentive service.
However, there were a few less favorable comments regarding certain staff members. Some guests experienced unfriendliness and unhelpfulness, particularly from receptionists and housekeeping. Issues such as poor attitude, lack of attentiveness and unprofessional behavior were mentioned, underscoring that while many found the staff to be a highlight of their stay, there were inconsistencies in service quality.
Overall, the majority of the feedback paints a picture of a hotel staffed with individuals who strive to provide excellent customer service, contributing positively to the guest experience.
Wi-Fi
The Crowne Plaza Newark Airport by IHG, offers complimentary WiFi, but guest experiences with the service vary widely. While some visitors found the internet to be decent and working well, others encountered significant issues. A common complaint was the lack of WiFi in rooms and various areas of the hotel, such as the 8th floor and the pool area. Guests often struggled with slow connection speeds or inability to connect their devices altogether. Additional issues included unclear instructions on accessing the WiFi and trouble reading the provided codes. For some, the WiFi was shockingly bad and rendered the internet practically unusable. Overall, while some guests managed to use the WiFi successfully, many others faced a frustrating experience with the hotel's internet connectivity.
Gym
The gym at the Crowne Plaza Newark Airport by IHG, receives varied feedback. Guests primarily appreciate the gym as a useful and functional space during their travels, emphasizing its helpfulness and accessibility from 6 am to 10 pm. Many highlight the gym as nice, good and well-maintained with mentions of it being clean and well-equipped. The existence of additional fitness amenities, such as a pool and washer and dryer, adds to the convenience. However, there are some critiques noting that the gym appears outdated and might require a good cleaning. Despite these few drawbacks, most reviews reflect positively on the gym's facilities and functionality.
Pool
The Crowne Plaza Newark Airport by IHG offers an indoor pool that has garnered mixed reviews from its guests. Many appreciated the opportunity to relax and found it ideal for children, citing it as a nice addition to their stay. Some mentioned it was very clean and easily accessible, enhancing their leisure experience. However, several guests expressed concerns about the pool's cleanliness with complaints about murky water and a slippery area when wet. The pool was occasionally noted as being cold and somewhat small with some even experiencing closures due to maintenance or other issues. Despite these drawbacks, the pool remained a highlight for families and those eager for a swim.
Family
Crowne Plaza Newark Airport by IHG, offers a family-friendly environment with comfortable and spacious rooms, making it an excellent choice for families looking to stay near the airport. The hotel staff is attentive and goes the extra mile to take care of families with young children, ensuring a pleasant experience for guests of all ages.
The roomy and well-configured accommodations cater perfectly to family needs with some rooms providing large bed sizes that can comfortably host a family of three or more. Additionally, the inclusion of a kitchenette in some rooms is particularly useful for those who prefer to handle their own cooking, adding a layer of convenience for families during their stay.
While the swimming pool area may not be the best option for family use, especially for those with younger children, the indoor pool is a hit with kids looking to have some fun. The on-site bistro also receives positive mentions with many kids loving the food options available.
Overall, guests report having a great time during family vacations at the Crowne Plaza Newark Airport. The hotel seems to strike a balance between comfort, convenience and a welcoming atmosphere, making it a solid choice for families traveling together.
4 Star
The Crowne Plaza Newark Airport by IHG, presents a blend of both positive and less favorable characteristics as a four-star property. Many guest reviews affirm that the hotel generally provides the expected experience associated with a four-star rating with numerous facilities and services that are in line with this classification. The hotel is often praised for its cleanliness and considered a convenient stay, particularly for those needing proximity to the airport.
However, while the arrangement and service quality can reflect a four-star standard, aspects such as dated and dark rooms detract from the overall experience, making some guests feel it falls short of its promise. The building itself shows signs of age, which further impacts perceptions. Some specific elements, like the breakfast buffet, are noted to be underwhelming for a four-star hotel, leading to mixed opinions about the value provided.
In summary, although the Crowne Plaza Newark Airport maintains multiple four-star characteristics and is advantageous for its location and cleanliness, its aged facilities and certain service shortcomings suggest room for improvement to fully meet four-star expectations.
Business
Crowne Plaza Newark Airport by IHG, is a suitable choice for business travelers, largely due to its proximity to the airport. The hotel offers a distinct business hotel ambiance, equipped with all the usual amenities one might expect such as a well-equipped business center and a convenient business station. Many guests find it perfect for a short business stay, mentioning that it has all the necessary business amenities and that the business center is clean and functional. The location is particularly praised for its convenience in business trips with an efficient shuttle service to the airport monorail enhancing accessibility.
However, some areas could use improvement. The conference center and communal areas have been noted to need better maintenance and business services overall are seen as somewhat lacking. Additionally, WiFi quality has been a recurrent issue with several guests reporting weak and slow connections. There is no free parking available and there have been complaints about unresponsiveness to messages. Despite these drawbacks, the hotel remains a good place for business travelers, given its strategic location and essential business facilities.
Indoor Pool
The indoor pool at Crowne Plaza Newark Airport by IHG, receives mixed reviews. Guests frequently mention that the indoor pool facility is decent and well-maintained. Many find it very clean and note that it offers a safe environment for children, making it suitable for families. The availability of the pool is highlighted by several guests, though there are occasional reports of it being out of service. Overall, it appears that when operational, the indoor pool provides a pleasant experience for visitors, particularly for families traveling with kids.
Luxury
The Crowne Plaza Newark Airport by IHG, consistently impresses guests with its beautiful and stylish appearance. Upon arrival, visitors are greeted by a stunning lobby that sets the tone for a luxurious experience throughout their stay. The hotel successfully merges high-end amenities with a cozy atmosphere, offering a refined yet comfortable retreat near the airport. Its classification as a four-star property is fitting, meeting and often exceeding expectations for luxury accommodations. Whether traveling for business or leisure, the hotel provides a sophisticated and convenient option for its guests.
FAQ
No, Crowne Plaza Newark Airport by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza Newark Airport by IHG.
No, Crowne Plaza Newark Airport by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Newark Airport by IHG.
Yes, Crowne Plaza Newark Airport by IHG has a gym.
