The Ocean Manor Beach Resort boasts wonderful, kind and professional staff with the front desk receptionists being singled out for praise. Rafael, Joseph and Mari went out of their way to ensure guests had a fantastic stay. Ashley was also described as amazing, while the man helping with the umbrellas was considered sweet, helpful and very hardworking. The waitstaff and servers at the bar were also regarded very highly. However, the customer service from the front desk and certain bar staff, as well as the prejudice of the salon staff, left something to be desired. Nonetheless, Melanie, the event coordinator, was described as amazing, while the ballroom was spectacular. Additionally, the manager was professional and the valet parking attendees were not always pleasant. Overall, guests report mostly good customer service, a welcoming environment and clean rooms.