Hilton Garden Inn Frankfurt City Centre
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Summary of reviewsThe Hilton Garden Inn Frankfurt City Centre has garnered largely positive reviews across various key aspects, making it a strong choice for both tourists and business travelers.
With a superbly central location, the hotel offers easy access to major attractions like the main train station, Old Town, Alte Oper and Main Tower, which is particularly convenient for exploring Frankfurt. This strategic position is lauded for facilitating effortless walking tours and excellent transit connections. However, the hotel's proximity to the red-light district and associated undesirable activities might detract from the experience for some guests, especially after dark.
The breakfast at the Hilton Garden Inn Frankfurt City Centre is highly praised for its extensive, diverse and delicious options. Guests appreciate the rich array of choices, including vegan and gluten-free alternatives. The top-notch presentation and quality of the food, coupled with a peaceful dining environment and welcoming staff, contribute to an exceptional breakfast experience.
Dinner offerings, particularly at the Green Garden Grill, receive commendations for taste and value with several guests enjoying affordable three-course specials and well-prepared dishes. The service, both in the restaurant and via room service, is noted as generally pleasant and accommodating, although some criticisms exist regarding limited menu options and occasional issues with food quality and service.
Room reviews are mixed with many appreciating the clean, modern and comfortable accommodations, albeit on the smaller side. Positive remarks include the well-maintained cleanliness, modern decor and quiet ambiance, especially in rooms facing the courtyard. Despite the compact size, guests find the rooms well-equipped and functional, aligning well with expectations for a Hilton property.
Cleanliness is a standout feature, consistently praised across reviews. Guests commend the meticulous housekeeping and spotless common areas, contributing to a neat and welcoming environment.
The staff at the Hilton Garden Inn Frankfurt City Centre are frequently celebrated for their friendliness, professionalism and readiness to assist. Efficient and courteous service from reception to housekeeping enhances the overall guest experience.
The hotel's free Wi-Fi service receives mixed reviews with many guests noting satisfactory connectivity and speed, while some mention challenges with access and occasional slow speeds.
The gym is well-received for its adequate equipment and 24/7 accessibility, though some guests faced issues with its temporary closure. Additionally, the on-site parking, while secure and convenient, is considered quite pricey by many guests.
For families, the hotel's proximity to major transit and attractions is a plus, but the surrounding area and lack of specific activities for children may not make it ideal for a family vacation.
Business travelers find the hotel particularly suitable, appreciating the comprehensive facilities like the business center, strong Wi-Fi and a strategic location near major corporations and buildings.
While there are occasional concerns regarding bed comfort and room size, the overall consensus highlights Hilton Garden Inn Frankfurt City Centre as a well-located, comfortable and accommodating choice for visitors to Frankfurt.
Categories
With a superbly central location, the hotel offers easy access to major attractions like the main train station, Old Town, Alte Oper and Main Tower, which is particularly convenient for exploring Frankfurt. This strategic position is lauded for facilitating effortless walking tours and excellent transit connections. However, the hotel's proximity to the red-light district and associated undesirable activities might detract from the experience for some guests, especially after dark.
The breakfast at the Hilton Garden Inn Frankfurt City Centre is highly praised for its extensive, diverse and delicious options. Guests appreciate the rich array of choices, including vegan and gluten-free alternatives. The top-notch presentation and quality of the food, coupled with a peaceful dining environment and welcoming staff, contribute to an exceptional breakfast experience.
Dinner offerings, particularly at the Green Garden Grill, receive commendations for taste and value with several guests enjoying affordable three-course specials and well-prepared dishes. The service, both in the restaurant and via room service, is noted as generally pleasant and accommodating, although some criticisms exist regarding limited menu options and occasional issues with food quality and service.
Room reviews are mixed with many appreciating the clean, modern and comfortable accommodations, albeit on the smaller side. Positive remarks include the well-maintained cleanliness, modern decor and quiet ambiance, especially in rooms facing the courtyard. Despite the compact size, guests find the rooms well-equipped and functional, aligning well with expectations for a Hilton property.
Cleanliness is a standout feature, consistently praised across reviews. Guests commend the meticulous housekeeping and spotless common areas, contributing to a neat and welcoming environment.
The staff at the Hilton Garden Inn Frankfurt City Centre are frequently celebrated for their friendliness, professionalism and readiness to assist. Efficient and courteous service from reception to housekeeping enhances the overall guest experience.
The hotel's free Wi-Fi service receives mixed reviews with many guests noting satisfactory connectivity and speed, while some mention challenges with access and occasional slow speeds.
The gym is well-received for its adequate equipment and 24/7 accessibility, though some guests faced issues with its temporary closure. Additionally, the on-site parking, while secure and convenient, is considered quite pricey by many guests.
For families, the hotel's proximity to major transit and attractions is a plus, but the surrounding area and lack of specific activities for children may not make it ideal for a family vacation.
Business travelers find the hotel particularly suitable, appreciating the comprehensive facilities like the business center, strong Wi-Fi and a strategic location near major corporations and buildings.
While there are occasional concerns regarding bed comfort and room size, the overall consensus highlights Hilton Garden Inn Frankfurt City Centre as a well-located, comfortable and accommodating choice for visitors to Frankfurt.
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Guest Reviews
Hilton Garden Inn Frankfurt City Centre enjoys a mixed reception regarding its location. On the one hand, it boasts a central position that makes it highly convenient for tourists and business travelers alike. Guests appreciate its proximity to key areas such as the main train station, Old Town and several notable attractions like the Alte Oper and Main Tower, all of which can be reached on foot within minutes. This strategic location is excellent for those who wish to explore Frankfurt with ease, offering quick access to shopping, dining and cultural sites.
The central placement of the hotel means that guests can enjoy a variety of walking tours and effortless transit connections, making it an ideal base for those looking to dive into the heart of Frankfurt or require easy access to transport for broader travel. Many visitors commend the hotel's accessibility, noting that it is particularly advantageous for reaching the Frankfurt Hauptbahnhof and the city's historic quarters.
However, the same central location comes with significant downsides. The area around the hotel, especially near Taunusstrasse and the red-light district, is often described as unpleasant with frequent mentions of drug addicts, sex shops and general uncleanliness. These elements make some guests feel unsafe, particularly after dark and detract from the overall experience despite the hotel's otherwise favorable attributes.
In summary, while Hilton Garden Inn Frankfurt City Centre offers an excellently central and convenient location with easy access to many of Frankfurt’s highlights, it is situated in a neighborhood that may feel uncomfortable to some due to its red-light district and surrounding undesirable activities.
Hilton Garden Inn Frankfurt City Centre is highly praised for its breakfast with multiple reviews highlighting the extensive, diverse and delicious options available. Guests have described the breakfast as rich, abundant, plentiful and superb, encompassing a wide range of choices that cater to various tastes, including vegan and gluten-free alternatives. The buffet presentation is noted for being excellent and the quality of food receiving commendations as top-notch with fresh waffles and omelets made upon request, leading many to deem it one of the best hotel breakfasts experienced.
The breakfast environment is described as peaceful with pleasant, welcoming staff enhancing the overall experience. A few guests noted the breakfast as pricey and some expressed disappointment regarding certain aspects, such as the coffee quality or the selection being less than expected. Despite these minor issues, the overwhelming consensus is that the breakfast provided is exceptional, diverse and perfectly complements the hotel's welcoming and cozy atmosphere.
The Hilton Garden Inn Frankfurt City Centre offers a mixed dining experience, but several highlights stand out for those planning to dine at the hotel. Guests frequently praised the Green Garden Grill for its tasty and well-prepared dishes. Many found the dinner selections to be not only delicious but also of good value with some noting the excellent 3-course dinner specials and affordable evening meals. The service, whether in the restaurant or via room service, generally received high marks for its pleasant and accommodating staff. Special mention was made of a particularly helpful staff member from Budapest, enhancing the dining experience for some visitors.
Breakfast at the hotel also garnered positive feedback with great options and excellent food quality. The restaurant ambiance and facilities were commended, making it a fine choice for both lunch and dinner according to some reviews. However, there were criticisms as well with some guests mentioning the restaurant being closed at inconvenient times, limited dinner options and occasional issues with food quality and service. In particular, some diners were not pleased with the burger presentation and the overall freshness of certain items.
Despite the mixed remarks, the bar and the small 24/7 shop on the corner received positive notes, offering convenient alternatives for guests. For a satisfying and reliable dining experience, especially in the evening, many felt the hotel restaurant met expectations, delivering good food and service overall.
The rooms at the Hilton Garden Inn Frankfurt City Centre receive mixed feedback from guests. While many appreciate the rooms for being clean, modern and comfortable, there are frequent mentions of the rooms being on the smaller side, which can be particularly challenging for two people. Despite the compact size, the rooms are often described as well-equipped and featuring modern decor with some rooms offering great views. Cleanliness stands out as a strong point with many reviewers noting that their rooms were consistently cleaned and tidied.
Guests often highlight the spaciousness of certain rooms, especially those that have received upgrades. Comfortable beds and high-quality furnishings add to the positive experience, along with modern amenities like large showers and functional room technology. Noise levels are generally low with many rooms described as quiet, particularly those facing the courtyard. However, some guests report that the rooms can feel stuffy and there are a few mentions of minor maintenance issues.
Overall, the rooms are considered pleasant and comfortable, aligning well with expectations for a Hilton property. The modern aesthetics and high standard of cleanliness contribute to a satisfactory stay, although potential visitors should be prepared for the possibility of a smaller room size.
Hilton Garden Inn Frankfurt City Centre receives varied reviews when it comes to the comfort of its beds. Many guests describe the beds as very comfortable with comfortable bedding and pillows contributing to the overall sleeping experience. Terms like excellent comfort, superb bed and super comfy bed indicate that for many, a restful night is assured.
However, some guests experienced less positive aspects, noting instances where the beds were too hard or too soft. Complaints about beds being small or narrow were also made with some feeling that the mattresses were worn out or provided insufficient support, leading to backaches. Bedding inconsistencies, such as torn bedding or missing items in smaller rooms, were a downside for a few guests.
Overall, though there are occasional issues with bed size and firmness, the general consensus leans towards comfort and a pleasant sleeping experience for most visitors.
Hilton Garden Inn Frankfurt City Centre has garnered a reputation for its impressive cleanliness standards. Guests consistently praise the property for its clean rooms, which are often described as modern, spacious and comfortable. The majority of reviews highlight the meticulous housekeeping, ensuring that the rooms remain tidy and well-maintained on a daily basis. From clean bathrooms to spotless common areas, the hotel's commitment to hygiene is evident. Visitors also appreciate the quiet and cozy ambiance, alongside the friendly staff that contribute to a pleasant stay. However, a few reports indicate occasional lapses in cleanliness, such as dirty carpets and bathroom issues, but these seem to be exceptions rather than the norm. Overall, the cleanliness and upkeep of the Hilton Garden Inn make it a favored choice for travelers seeking a neat and welcoming accommodation.
The staff at Hilton Garden Inn Frankfurt City Centre have garnered considerable praise for their friendly and helpful demeanor. Guests frequently commend the staff for being courteous, accommodating and attentive to their needs. Many reviews highlight the excellent service provided during check-in and throughout their stay, noting that the staff made them feel welcome and supported.
Hotel personnel, ranging from reception to housekeeping, are described as professional, kind and efficient. Visitors particularly appreciate the politeness and thoroughness of the staff with mentions of the general manager and front desk teams standing out for their dedication and competence. The staff’s ability to handle complaints effectively also received positive feedback.
Despite a few incidents where the service was perceived as slow or certain staff were less helpful, the overall sentiment towards the team remains highly favorable. The friendly and accommodating nature of the employees significantly enhances the guest experience, making the Hilton Garden Inn Frankfurt City Centre a welcoming and supportive environment for travelers.
The Wi-Fi service at Hilton Garden Inn Frankfurt City Centre has received mixed feedback from guests. On the positive side, many reviewers appreciated the provision of free internet with several highlighting the Wi-Fi as good, reliable and fast. Guests also frequently noted that the Wi-Fi reception was good and the internet quality met their expectations.
However, some guests experienced challenges with the Wi-Fi. A few pointed out that the onboarding process to access the Wi-Fi was unnecessarily complicated and mentioned issues despite receiving access codes from the reception. Others noted that even though the internet was free, the connection could be poor or slow at times.
In conclusion, while many guests enjoyed solid and free Wi-Fi connectivity, there are occasional issues with access and speed that the hotel could address to ensure a more consistent experience for all visitors.
The gym at the Hilton Garden Inn Frankfurt City Centre receives generally positive feedback from guests. Many appreciate that it is well-equipped despite its small size with several reviewers highlighting that it meets their exercise needs comfortably. Accessibility is noted as a plus with guests mentioning that the gym is open 24/7, offering convenience for different schedules. Some additional amenities like free washing machines and dryers contribute to a convenient fitness experience. However, it is worth mentioning that there were instances where the gym and sauna were closed, which affected some guests' experiences. Overall, the gym facilities are considered good and adequate for a hotel of this size.
The Hilton Garden Inn Frankfurt City Centre offers convenient parking options with a secured underground facility directly beneath the hotel. Guests appreciate the safety and security of the parking area, particularly in the busy train station district. The spaciousness and direct access to the hotel are also frequently mentioned as positives. However, several reviews point out the high cost of parking, often noted at €25 per day, suggesting that it can be quite pricey. While some guests found the parking routes easy to navigate, others found them awkward or confusing. Despite the availability of free parking options at times, the majority of reviews highlight the expense associated with the hotel's own underground garage. Overall, while the parking is considered secure and convenient, prospective guests should be aware of the additional fees.
The Hilton Garden Inn Frankfurt City Centre receives mixed reviews when it comes to family accommodations and activities for kids. While the staff at the hotel is described as family-friendly and accommodating, the hotel and its surrounding area are viewed as less than ideal for a family vacation. Reviewers mention that the hotel itself does not offer specific activities for children and some guests noted that the location is not particularly family-friendly due to the nearby red light district and the presence of brothels and drug addicts, making it a place families might prefer to avoid, especially at night.
On a positive note, the hotel’s proximity to the main station and downtown Frankfurt is highlighted, allowing for convenient travel to other attractions in the city. However, the immediate neighborhood detracts from its suitability for families with guests suggesting the hotel is not the best choice for those with young children or for families looking for recreational activities suitable for kids.
The Hilton Garden Inn Frankfurt City Centre is frequently lauded by business travelers for its comprehensive facilities and strategic location. It is widely regarded as an ideal business hotel and offers a reasonable price point that aligns well with the needs of business professionals. The hotel features a well-equipped business center and offers essential amenities such as strong Wi-Fi, a desk for working and reliable online meeting facilities, ensuring seamless business operations.
Guests appreciate the additional conveniences such as comfortable beds and suites geared towards business and work. Adding to its appeal is the hotel's central location, closely positioned to major buildings and corporations, making it highly suitable for business appointments. The presence of a business area with computers and printers further adds to its functionality for business purposes.
The hotel's remote check-in capabilities and digital room keys accessed via a smartphone provide modern and efficient solutions for the busy traveler. Although some reviews mentioned not meeting expectations, the overall sentiment positions the Hilton Garden Inn Frankfurt City Centre as a highly recommendable choice for business travelers looking for comfort, convenience and reliable facilities.
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Location
The central placement of the hotel means that guests can enjoy a variety of walking tours and effortless transit connections, making it an ideal base for those looking to dive into the heart of Frankfurt or require easy access to transport for broader travel. Many visitors commend the hotel's accessibility, noting that it is particularly advantageous for reaching the Frankfurt Hauptbahnhof and the city's historic quarters.
However, the same central location comes with significant downsides. The area around the hotel, especially near Taunusstrasse and the red-light district, is often described as unpleasant with frequent mentions of drug addicts, sex shops and general uncleanliness. These elements make some guests feel unsafe, particularly after dark and detract from the overall experience despite the hotel's otherwise favorable attributes.
In summary, while Hilton Garden Inn Frankfurt City Centre offers an excellently central and convenient location with easy access to many of Frankfurt’s highlights, it is situated in a neighborhood that may feel uncomfortable to some due to its red-light district and surrounding undesirable activities.
Breakfast
The breakfast environment is described as peaceful with pleasant, welcoming staff enhancing the overall experience. A few guests noted the breakfast as pricey and some expressed disappointment regarding certain aspects, such as the coffee quality or the selection being less than expected. Despite these minor issues, the overwhelming consensus is that the breakfast provided is exceptional, diverse and perfectly complements the hotel's welcoming and cozy atmosphere.
Dinner
Breakfast at the hotel also garnered positive feedback with great options and excellent food quality. The restaurant ambiance and facilities were commended, making it a fine choice for both lunch and dinner according to some reviews. However, there were criticisms as well with some guests mentioning the restaurant being closed at inconvenient times, limited dinner options and occasional issues with food quality and service. In particular, some diners were not pleased with the burger presentation and the overall freshness of certain items.
Despite the mixed remarks, the bar and the small 24/7 shop on the corner received positive notes, offering convenient alternatives for guests. For a satisfying and reliable dining experience, especially in the evening, many felt the hotel restaurant met expectations, delivering good food and service overall.
Rooms
Guests often highlight the spaciousness of certain rooms, especially those that have received upgrades. Comfortable beds and high-quality furnishings add to the positive experience, along with modern amenities like large showers and functional room technology. Noise levels are generally low with many rooms described as quiet, particularly those facing the courtyard. However, some guests report that the rooms can feel stuffy and there are a few mentions of minor maintenance issues.
Overall, the rooms are considered pleasant and comfortable, aligning well with expectations for a Hilton property. The modern aesthetics and high standard of cleanliness contribute to a satisfactory stay, although potential visitors should be prepared for the possibility of a smaller room size.
Beds
However, some guests experienced less positive aspects, noting instances where the beds were too hard or too soft. Complaints about beds being small or narrow were also made with some feeling that the mattresses were worn out or provided insufficient support, leading to backaches. Bedding inconsistencies, such as torn bedding or missing items in smaller rooms, were a downside for a few guests.
Overall, though there are occasional issues with bed size and firmness, the general consensus leans towards comfort and a pleasant sleeping experience for most visitors.
Cleanliness
Staff
Hotel personnel, ranging from reception to housekeeping, are described as professional, kind and efficient. Visitors particularly appreciate the politeness and thoroughness of the staff with mentions of the general manager and front desk teams standing out for their dedication and competence. The staff’s ability to handle complaints effectively also received positive feedback.
Despite a few incidents where the service was perceived as slow or certain staff were less helpful, the overall sentiment towards the team remains highly favorable. The friendly and accommodating nature of the employees significantly enhances the guest experience, making the Hilton Garden Inn Frankfurt City Centre a welcoming and supportive environment for travelers.
Wi-Fi
However, some guests experienced challenges with the Wi-Fi. A few pointed out that the onboarding process to access the Wi-Fi was unnecessarily complicated and mentioned issues despite receiving access codes from the reception. Others noted that even though the internet was free, the connection could be poor or slow at times.
In conclusion, while many guests enjoyed solid and free Wi-Fi connectivity, there are occasional issues with access and speed that the hotel could address to ensure a more consistent experience for all visitors.
Gym
Parking
Family
On a positive note, the hotel’s proximity to the main station and downtown Frankfurt is highlighted, allowing for convenient travel to other attractions in the city. However, the immediate neighborhood detracts from its suitability for families with guests suggesting the hotel is not the best choice for those with young children or for families looking for recreational activities suitable for kids.
Business
Guests appreciate the additional conveniences such as comfortable beds and suites geared towards business and work. Adding to its appeal is the hotel's central location, closely positioned to major buildings and corporations, making it highly suitable for business appointments. The presence of a business area with computers and printers further adds to its functionality for business purposes.
The hotel's remote check-in capabilities and digital room keys accessed via a smartphone provide modern and efficient solutions for the busy traveler. Although some reviews mentioned not meeting expectations, the overall sentiment positions the Hilton Garden Inn Frankfurt City Centre as a highly recommendable choice for business travelers looking for comfort, convenience and reliable facilities.
No, Hilton Garden Inn Frankfurt City Centre doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Frankfurt City Centre.
Yes, Hilton Garden Inn Frankfurt City Centre welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Frankfurt City Centre.
Yes, Hilton Garden Inn Frankfurt City Centre has a gym.
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