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Sierra Palms Resort

Freetown , 75 Lumely Beach Road Aberdeen (Show on Map)

7.0

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSierra Palms Resort is a highly praised hotel with a prime location overlooking the beach, providing easy access to bars and restaurants. Guests have raved about the stunning views from their rooms and the serene surroundings. The breakfast buffet offers a great selection of fresh and tasty items, although some guests have experienced inconsistent food availability. The rooms have received mixed reviews with some guests complaining about old towels and dirty bathrooms, while others have enjoyed the clean and modern furnishings and comfortable mattresses. The hotel's cleanliness has also received mixed reviews with some guests praising the cleaners for their good job, while others have complained about dirty cutlery and stained bedsheets. The staff is exceptional with guests commending the reception staff, bellmen and restaurant service for being prompt and perfect. However, some guests have experienced poor customer service and unpleasant front desk staff. The hotel's WiFi can be hit or miss with some guests experiencing poor signal and intermittent connection. Overall, Sierra Palms Resort is a great choice for those looking for a peaceful getaway with stunning views and exceptional staff.
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Categories

Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Deluxe Double Room with Sea View Guests will have a special experience as this double room features a pool with a view. The spacious double room offers air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

Deluxe Double Room with Balcony and Sea View This double room features a pool with a view. The spacious double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Standard Twin Room with Mountain View Guests will have a special experience as this twin room provides a pool with a view. Offering free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.

Standard King Room This double room offers a pool with a view. Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

About Sierra Palms Resort

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Guest Reviews

7.0

Good

Location

Sierra Palms Resort boasts the best location in Freetown with stunning views overlooking the beach. Guests have praised the perfect location, which provides easy access to the beach, bars and restaurants. The resort's prime spot right in front of Lumley Beach was highlighted in many reviews. The beach location is great with food options just minutes away. Many guests loved the serene and beautiful surroundings. The location's close proximity to the beach and town is practical and convenient for visitors. Guests even raved about the ocean view from their beds. Overall, Sierra Palms Resort's location and view have received high praise from guests with many considering it the best spot in town.

Breakfast

Sierra Palms Resort offers a breakfast buffet with a great selection of fresh and tasty items, according to multiple guest reviews. While some reviewers had negative experiences with inconsistent food availability, cold food or dirty utensils, many others enjoyed the generous portions and variety of options. A few guests also found the breakfast to be a bit pricey compared to nearby locations. One reviewer mentioned receiving a free breakfast from the staff. Overall, the breakfast at Sierra Palms Resort seems to have its ups and downs, but those looking for a decent morning meal should be able to find something satisfying.

Rooms

Sierra Palms Resort's guests have mixed opinions about the rooms. While some visitors have complained about old towels, stained bedsheets and dirty bathrooms, there are positive reviews and visitors who have stayed in the neat and comfy rooms comment on their great sleep quality. The views of the seaside or sea-view offered by their rooms are stunning and they are worth it alone. The room service food is excellent, but some reviews note that there is old furniture in the rooms that needs replacing. However, the majority of guests are satisfied with the clean and modern furnishings, comfortable mattresses and the overall experience of staying in Sierra Palms Resort's rooms.

Cleanliness

Sierra Palms Resort has received mixed reviews regarding its cleanliness. While some guests have complained about old towels, stained bedsheets and dirty cutlery, others have praised the hotel's cleaners for their good job in keeping the rooms clean. The overall cleanliness of the property has also received positive feedback with several guests describing the rooms as clean and modern, equipped with comfortable mattresses. However, there are some areas that require better attention to cleaning, such as the high-touch surfaces, bathrooms and room supplies. Despite some negative feedback, guests have also noted that the hotel is 'vrijwel schoon' and 'c'est clean les chambres', which means 'pretty clean' in Dutch and French respectively.

Staff

Sierra Palms Resort boasts an exceptional staff that guests rave about! The reception staff is professional and helpful, creating a European-level of service. Even the housekeeping staff, Mariama and Adama are sweet and attentive. Guests commend the bellmen and the restaurant service for being prompt and perfect. The location and food are fantastic but the staff is what sets this resort apart. The general consensus is that the staff is friendly, accommodating and exceptional, going above and beyond to create a positive experience for guests. However, there are exceptions with some guests claiming poor customer service, dishonest and unpleasant front desk staff and some servers being unfriendly. Nonetheless, the majority of guests praise the Sierra Palms Resort staff for their exceptional service.

Wi-Fi

Sierra Palms Resort offers a tranquil escape but for those who need to stay connected the WiFi can be hit or miss. Some guests found that the signal was poor and intermittent making it difficult to work throughout the day, while others experienced complete lack of connection. A few guests were disappointed that the manager encouraged their staff to lie about the WiFi issue, promising fixes that never came. Despite this, some guests found the connection to be better in certain areas of the hotel compared to others. The hotel also experienced issues with unreliable electricity which affected the WiFi. Overall, the hotel's WiFi could use some improvement but if you're looking for a peaceful getaway and don't require constant internet access this may not be an issue.

Yes, Sierra Palms Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Sierra Palms Resort.

No, Sierra Palms Resort doesn't allow dogs.

Yes, parking facilities are available at Sierra Palms Resort.

No, Sierra Palms Resort doesn't have a gym.

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