HEARTS Capsule Hotel & Spa HAKATA is highly recommended for its strategic location, situated ideally close to Hakata Station, making it a convenient hub for tourists and business travelers alike. The hotel's prime position offers easy access to transportation options like trains and buses, facilitating smooth travel to Fukuoka Airport and other major destinations. The added convenience of an aboveground pathway connecting the hotel to the station ensures a hassle-free stroll, even during inclement weather. This location advantage, coupled with reasonable pricing, adds tremendous value, making the hotel a preferred choice for those eager to explore the vibrant surroundings teeming with shops, dining spots and cultural experiences.
Guests have also consistently praised the breakfast offerings at HEARTS Capsule Hotel & Spa HAKATA. Providing both Western and Japanese options, the breakfast is lauded for its delicious taste, generous portions and affordability, often being highlighted as an excellent deal when included in the room rate. The Japanese rice balls, onigiri, receive particular commendation. The cheerful and friendly morning service further enhances the guest experience, making for a positive start to the day.
The dinner options at HEARTS Capsule Hotel & Spa HAKATA are varied and accommodating to different preferences with an on-site café and an attached restaurant providing tasty and convenient meals. The location offers a plethora of nearby eateries, ensuring that guests have plenty of dining choices. Despite occasional minor issues like external smells and a need for improved ventilation, the overall quality of food receives favorable reviews, adding to the comfort and convenience of the dining experience.
The capsule rooms are modern, clean and comfortable, providing practical amenities such as USB ports, mirrors and small storage spaces. Guests appreciate the cozy, well-maintained pods and the advantageous price-to-quality ratio. However, issues such as high temperatures in the pods, noise from fellow travelers and nearby railway and small locker sizes are noted. Despite these, the cleanliness and functionality of the communal areas, including the bathrooms and changing rooms, are generally satisfactory, contributing to the hotel's appeal.
In terms of cleanliness, the hotel maintains a modern and inviting atmosphere with frequently praised clean and well-stocked amenities like bedding, towels and slippers. Nevertheless, some areas, especially the bathrooms and changing rooms, require better maintenance and more rigorous cleaning to address reported issues of mold, dust and unpleasant odors.
The staff are generally acknowledged for being kind, helpful and polite with many instances of friendly and accommodating service. However, there are remarks on occasional inefficiency and a shortage of personnel, leading to delays and unprofessional attitudes from a few staff members. Overall, the staff’s efforts to ensure cleanliness and provide thoughtful assistance are appreciated.
Free Wi-Fi at the hotel receives positive feedback for its reliable and fast service, especially in the capsule rooms and shared spaces. Despite a few reports of weak connections in certain areas, the majority of guests find the Wi-Fi service adequate for their needs.
The spa facilities, including an onsen and a large bathhouse with multiple bathing options and 24-hour sauna services, are a significant highlight. Guests appreciate the spacious and well-equipped bathhouse, the provision of essentials and the relaxing atmosphere. However, cleanliness and crowding issues in the communal bath areas are noted. Despite these, the overall spa experience remains a compelling aspect of the hotel’s offering.
The beds are generally described as comfortable, clean and spacious, contributing to a good sleep experience. Some drawbacks include pillows being too hard or high, difficult access to the second bunk and occasional noise levels. Nevertheless, the quality and comfort of the beds are mostly well-received, ensuring restful nights for most guests.
In conclusion, HEARTS Capsule Hotel & Spa HAKATA provides a commendable blend of accessibility, comfort and value. While there are areas for improvement, the overall positive experiences with location, dining, room amenities, cleanliness, staff service, Wi-Fi and spa facilities render it a practical choice for travelers visiting Fukuoka.
Categories
Spa
HEARTS Capsule Hotel & Spa HAKATA's Hakata Kokoro Onsen Shin artificial hot spring is the perfect place to refresh your tired body after a busy day of business or sightseeing. The hot spring features a big bath and a sauna for men, as well as a dressing room with lockers and a key. There is also a laundry corner for guests to use. The hot spring is open for guests to relax and rejuvenate, and its warm waters are sure to help you unwind after a long day. Take some time to pamper yourself at HEARTS Capsule Hotel & Spa HAKATA's Hakata Kokoro Onsen Shin hot spring.
Free Wi-Fi
Adult Only
Cheap
Room Types
Capsule Room for Male This single room's special feature is the sauna. The single room provides a washing machine, Smartphone and pajamas. The unit offers 1 bed.
Capsule Room for Female The single room features a washing machine, Smartphone and pajamas. The unit has 1 bed.
About HEARTS Capsule Hotel & Spa HAKATA
Registry or License or Notification Number: 第303039号
Guest Reviews
6.9
Rated
Review Summaries
Location
HEARTS Capsule Hotel & Spa HAKATA enjoys an overwhelmingly positive reputation for its prime location. Nestled conveniently close to Hakata Station, the hotel offers unbeatable access to various transportation options, making it ideal for tourists and business travelers alike. Guests have praised the hotel for its connectivity to the train and bus stations, which facilitate easy travel to Fukuoka Airport and other key destinations.
The proximity to Hakata Station also means that guests can easily explore the vibrant surroundings with numerous convenience stores, shopping malls and dining options within walking distance. The capsule hotel is highly appreciated for its reasonable prices coupled with excellent location, significantly enhancing the overall cost-performance.
Additionally, the hotel's infrastructure includes features like a large public bath and a sauna, adding comfort to convenience. Many reviews highlight the benefit of an aboveground pathway connecting the hotel to the station, ensuring a dry and hassle-free walk even on rainy days.
In essence, HEARTS Capsule Hotel & Spa HAKATA is lauded for offering a perfect blend of accessibility, affordability and comfort, making it a preferred choice for travelers looking to stay near the heart of Fukuoka.
Breakfast
Guests at HEARTS Capsule Hotel & Spa HAKATA have consistently praised the delicious breakfast offered at the hotel. Travelers can choose between Western and Japanese options, both of which have been described as tasty and satisfying. The Japanese rice balls, onigiri, receive particular commendation for their flavor and quality.
The breakfast is often highlighted as a great deal, especially when included in the room price with some guests noting the affordability and large portions. Despite a few instances of delayed service and occasional inconsistency, the breakfast is generally well-received for its delicious taste and generous volume. Guests appreciate that breakfast is served in a convenient location within the capsule hotel’s cafe, where they can also enjoy a pleasant view of the Shinkansen.
The inclusion of breakfast, combined with the appealing cost-performance and comprehensive amenities, leaves many guests feeling that they're getting excellent value for their money during their stay. The cheerful and friendly service at breakfast time also contributes to a positive start to the day for many visitors.
Dinner
HEARTS Capsule Hotel & Spa HAKATA offers a variety of dining options that cater to different tastes and preferences, making it a convenient choice for guests. The hotel features a café on the second floor, which is praised for its delicious food and sweets. Additionally, there's a restaurant attached to the hotel, providing easy access to meals without the need to venture far.
The dining spaces within the building are noted as convenient and well-designed, although some guests mentioned an oil smell in the restaurant and a need for better ventilation. For those preferring to dine outside the hotel, the location offers numerous nearby restaurants and cafes, particularly in Hakata Station, ensuring no inconvenience for dinner or breakfast.
Guests can also choose between Japanese and Western dishes for dinner and there's a plan that includes breakfast, which is recommended. The attached café offers local specialties, adding to the authentic dining experience without leaving the facility. Despite a few minor inconveniences, such as the need to go to the dining area for water or dealing with external smells, the overall consensus is that the food quality is good and the dining options are plentiful, making it easy to enjoy meals and snacks during their stay.
Rooms
HEARTS Capsule Hotel & Spa HAKATA offers a unique lodging experience with its modern, luxurious exterior and exceptional proximity to Hakata Station, making it highly convenient for travelers. Many guests appreciate the clean, comfortable and surprisingly spacious capsules, which feature practical amenities such as USB ports, mirrors and small storage spaces. The hotel's bathrooms, although shared, include baths and showers that guests found satisfactory.
The pods, praised for being cozy and well-maintained, provide a good level of comfort corresponding to the price, making the hotel’s cost performance and value impressive. However, the comfort level can be compromised by occasional high temperatures in the pods with the lack of effective air conditioning being a recurring issue. Light sleepers might find the noise from fellow travelers and the nearby railway bothersome, though earplugs can help.
The capsule hotel environment necessitates small lockers, causing inconvenience for those with larger luggage, which has to be stored at the reception. Despite this, the hotel’s cleanliness in both sleeping and communal areas generally meets guests' expectations. The lounge area is spacious and offers a pleasant atmosphere, enhanced by the presence of a souvenir shop and café space that provide additional convenience and leisure options.
While the female staff’s attitude was occasionally noted as unkind and there were some maintenance issues with locker handles and room lights, the overall service was deemed satisfactory, ensuring that guests could sleep comfortably despite minor setbacks. The cleanliness of communal spaces like the onsen and changing rooms has room for improvement, but guests still found the facilities well-equipped and functional.
In conclusion, HEARTS Capsule Hotel & Spa HAKATA offers a clean, comfortable and convenient stay for travelers with a few minor areas that could use enhancement to ensure an even better guest experience.
Beds
HEARTS Capsule Hotel & Spa HAKATA presents a mixed experience regarding its beds but tilts toward the positive side. Many guests describe the beds as comfortable, spacious and clean, providing good sleeping conditions. Praise is given to the slightly bigger bed size compared to competitors and the quality and softness of the futons. The mattress quality and bed firmness are generally well-received, contributing to a good night’s sleep. The environment within the capsules is considered perfect for restful sleep for most guests.
However, some visitors noted certain drawbacks. Pillows were frequently described as either too hard or too high, making it uncomfortable for some. There were occasional complaints about the second bunk's difficult access and the overall noise levels due to the capsule hotel's layout and other guests’ activities. A few guests mentioned issues like leg injuries from the beds, stained bedding and lack of sheet exchange during multiple-night stays. Despite these niggles, most feedback indicates that the beds provide quality rest with clean and comfortable conditions, making it a viable choice for a short stay in the bustling city.
Cleanliness
HEARTS Capsule Hotel & Spa HAKATA offers an inviting and modern atmosphere with generally clean and comfortable facilities. The amenities, such as bedding, towels and slippers, are frequently praised for their cleanliness and well-stocked nature. Guests appreciate the stylish and simple design of the interiors, which creates a fresh and pleasant ambiance. The newness of the facilities is notable, adding to the overall clean feel of the hotel. Guests also highlight the convenience of its location near Hakata Station and the inclusion of personal lockers. The facilities, including common areas and sleeping spaces, are often described as clean and comfortable.
However, there are notable concerns regarding the cleanliness of specific areas, particularly the bathrooms and changing rooms. Some guests reported issues such as mold, dust accumulation and unpleasant odors in these areas, which detract from the overall experience. Maintenance and regular cleaning seem to be areas in need of improvement to ensure consistent cleanliness throughout the hotel. The communal bath and locker rooms particularly require better upkeep, as guests have found them frequently dirty and poorly maintained.
Despite these issues, the affordability and overall sense of cleanliness in most parts of the hotel make it a reasonable choice for budget-conscious travelers. The hotel combines the capsule experience with spa facilities, which many find convenient, albeit crowded at times. Overall, while the HEARTS Capsule Hotel & Spa HAKATA excels in providing a clean, modern and convenient stay, it would benefit from more rigorous and frequent cleaning, especially in the communal bathing areas.
Staff
The staff at HEARTS Capsule Hotel & Spa HAKATA have received a wide range of feedback from guests with many positive highlights. Frequent commendations note that the staff are kind, helpful and polite. There's consistent mention of friendly and accommodating service with specific acknowledgments of the warm and welcoming attitude from various staff members.
Interactions with guests are generally characterized by a conscientious and thoughtful approach, often marked by smiles and a willingness to assist. Despite occasional language barriers, foreign staff members are praised for their hard work and effective communication. Notable individual staff performances include excellent and sincere service at the front desk, alongside quick and helpful responses in various situations.
However, the reviews also point to areas needing improvement, particularly regarding staff efficiency and availability. Numerous remarks highlight delays at the front desk and a shortage of personnel, causing wait times during check-in and other service interactions. Some guests have encountered unfriendliness, lack of professionalism and mechanical attitudes from a few staff members. Additionally, there were instances where the response from staff was perceived as slow or inadequate, leading to frustration.
In spite of these challenges, the overall ambiance is positively reinforced by the generally high standard of customer service. Guests appreciate the staff's efforts to maintain cleanliness, provide clear explanations and offer thoughtful and diligent assistance throughout their stays.
Wi-Fi
The HEARTS Capsule Hotel & Spa HAKATA offers a generally positive Wi-Fi experience for its guests with several reviews highlighting high-speed internet access in the capsule rooms and a wide coverage area throughout the hotel. The shared spaces, such as the lobby and café, also provide free Wi-Fi, creating a comfortable environment for guests to work or relax.
Guests appreciate the reliable and fast Wi-Fi, particularly in the capsule rooms and find it easy to understand the systems in place. Despite these strengths, there are some reports of weak or difficult-to-establish connections and limited access in certain areas of the hotel. Nevertheless, the overall consensus remains positive with many finding the Wi-Fi to be more than sufficient for their needs.
The convenience of nearby amenities such as a convenience store, coupled with the presence of power outlets for charging, adds to the hotel’s appeal as a spot for both relaxation and productivity. While some guests encountered occasional issues with internet speed and connection stability, the majority found the free Wi-Fi to be a valuable amenity during their stay.
Spa
The spa at HEARTS Capsule Hotel & Spa HAKATA receives predominantly positive feedback from guests, highlighting its various inviting features. The hotel boasts an onsen and a large bathhouse, offering multiple bathing options that include thermal and cold baths, as well as 24-hour sauna services. Visitors appreciate the spaciousness of the bathhouse, making it comfortable and relaxing to soak in the large public baths. Guests also mention the convenience of having public bathing facilities that are well-equipped with amenities like shampoo, conditioner and body soap.
The spa's cost-effectiveness and proximity to the train station add to its appeal. Guests enjoy the hotel's provision of essentials such as bath towels, face towels, pajamas and MUJI cleansing products, enhancing the overall bathing experience. Additionally, the atmosphere is often noted as lovely and relaxing, particularly after a day of exploring the city.
However, there are some concerns about cleanliness and crowding. Issues such as dirty floors, scum, hair and oil residues in the water and inadequate cleaning cycles were mentioned. The spa facilities sometimes become crowded, particularly the public bathhouse, leading to discomfort among some guests.
Despite these issues, many guests find satisfaction in the availability of various hot spring baths and the overall relaxing environment of the spa. The convenience of being able to use the bath facilities at any time and the presence of additional comforts like the sauna make the spa a prominent positive aspect of a stay at HEARTS Capsule Hotel & Spa HAKATA.
Adult Only
HEARTS Capsule Hotel & Spa HAKATA is an adult-only capsule hotel that ensures a child-free environment, fostering a serene atmosphere for its guests. The hotel provides separate facilities for women and men, which some guests may find appealing. Many reviewers appreciated the convenience and affordability of the hotel, especially those already familiar with the unique concept of capsule hotels.
The establishment mainly caters to office workers, which contributes to an overall professional and respectful ambiance. However, it's worth noting that the facilities might not be suitable for everyone due to the nature of capsule living and some discomforts like cold capsules and occasional loud music disrupting the intended quiet zones.
The spa, which includes a large bath, is a particular highlight appreciated by same-sex couples and other guests alike. Nevertheless, the hotel's washrooms could benefit from better signage and the women's section notably only has one toilet, which could be a limitation.
While capsule hotels may not be everyone's preference, HEARTS Capsule Hotel & Spa HAKATA offers a quintessential experience for those open to the capsule lifestyle. Bringing extra warmth such as a blanket could enhance the comfort of the stay. Overall, it's a convenient and characterful choice for adults looking for an affordable stay in Hakata.
FAQ
No, HEARTS Capsule Hotel & Spa HAKATA doesn't have any pool.
Yes, a spa is available at HEARTS Capsule Hotel & Spa HAKATA.
No, HEARTS Capsule Hotel & Spa HAKATA doesn't allow dogs.
No, parking facilities aren't available at HEARTS Capsule Hotel & Spa HAKATA.
No, HEARTS Capsule Hotel & Spa HAKATA doesn't have a gym.
