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Hilton Surfers Paradise Hotel & Residences

Gold Coast , 6 Orchid Avenue (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hilton Surfers Paradise Hotel & Residences is a fantastic choice for those looking for a centrally located hotel with easy access to everything Surfers Paradise has to offer. The hotel boasts a beautiful accommodation with outstanding views of the beach and city. The buffet breakfast is one of the best in all of Queensland and an absolute treat. The staff is exceptional, accommodating, approachable and professional throughout the stay. The hotel is highly recommended for families, offering a fantastic stay with activities for kids both indoor and outdoor, including an excellent pool designed especially for children. The beds are super comfy and fantastic with many guests calling them amazing. While there are some issues with the quality of the wifi and parking, the hotel staff are working to address these concerns. Overall, the Hilton Surfers Paradise Hotel & Residences offers a great location, excellent facilities and delicious breakfast, making it a perfect choice for any traveler looking to make the most of their beach vacation.
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Resort with EV Charging Stations

Luxury Resort

Resort near Golf Courses

Resort near The Beach

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort near Nightlife Spots

Resort with Swimming Pool

Indoor Pool Children's Pool Outdoor Pool

Business Resort

Resort with Parking

EV charging stations

Accessible Resort

Resort with Gym

Resort with Outdoor Pool

Resort with Children's Pool

Resort with Indoor Pool

Room Types

King Room Located on levels 3 - 15 of the Orchid Tower, this room features floor-to-ceiling windows with stunning views of Surfers Paradise or the Gold Coast Hinterland. It offers contemporary decor, Hilton Serenity bedding and Crabtree & Evelyn amenities. There is also a flat-screen TV and a clock radio.

Deluxe King Room Located on levels 7 - 13 of the Orchid Tower, this room features a private balcony with views of Surfers Paradise Beach, city or hinterlands. It offers contemporary decor, Hilton Serenity bedding and Crabtree & Evelyn amenities. There is also a flat-screen TV and a clock radio.

Executive King Room Located on levels 13 - 15 of the Orchid Tower, this room includes access to the Executive Lounge with daily continental breakfast, sunset drinks and antipasto. The room features partial ocean, city or hinterland views. It offers contemporary decor and Hilton Serenity bedding. There is also a flat-screen TV, a pod coffee machine and a clock radio. Guests enjoy Crabtree & Evelyn amenities. A balcony is available upon request.

Ocean View Suite with Executive Lounge Access Located on levels 6 – 15 of the Orchid Tower, this room features a private balcony with views of Surfers Paradise. This room includes access to the Executive Lounge with daily continental breakfast, sunset drinks and antipasto. The room offers a separate lounge area, a coffee machine and a Bose docking station. The bathroom features luxury Crabtree & Evelyn amenities. A bathtub is available upon request.

Ocean Panorama Room with Executive Lounge Access Located on levels 6 – 15 of the Orchid Tower, this spacious room features spanning windows with ocean views. This room includes access to the Executive Lounge with daily continental breakfast, sunset drinks and antipasto. The room offers a coffee machine and luxury Crabtree & Evelyn amenities.

Three-Bedroom Residence Room with Ocean View This residence includes 3 bedrooms with 2 bathrooms. A fully equipped kitchen, laundry and a separate living area are available. Housekeeping is provided every third day. A double-sized sofa bed is available at an additional cost.

One-Bedroom Residence Room with City View This residence has a bedroom, a living area and a dining area. A fully equipped kitchen and a laundry facilities are also available. Housekeeping is provided every third day. A double-sized sofa bed is available at an additional cost.

Two-Bedroom Residence Room with Ocean View The residence includes two bedrooms, a fully equipped kitchen and a large bathroom. It also has a separate living area with a sofa and a dining area. Housekeeping is provided every third day. A double-sized sofa bed is available at an additional cost.

Four-Bedroom Residence Room with Ocean View This residence has 4 bedrooms and 3 bathrooms. The master bedroom includes en suite bathroom. There is a fully equipped kitchen, laundry area with a washing machine and a dryer. Housekeeping is provided every third day. A double-sized sofa bed is available at an additional cost.

Two Bedroom Two Bathroom Sky High Residence This residence has two bedrooms with a balcony. This residence features a fully-equipped kitchen, a personal laundry and a large bathroom. It also includes a separate living area with sofa bed and a dining area. Housekeeping is provided every third day. A double-sized sofa bed is available at an additional cost.

Two-Bedroom Residence Room with City View This residence has two bedrooms with a private balcony. It offers a separate living area, a kitchen and a dining area. Housekeeping is provided every third day. A double-sized sofa bed is available at an additional cost.

Four-Bedroom Penthouse This penthouse has 4 bedrooms and 5 bathrooms. It includes a living area, dining area and a kitchen with appliances. A personal laundry is available. Housekeeping is provided every third day. A double-sized sofa bed is available at an additional cost.

About Hilton Surfers Paradise Hotel & Residences

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Guest Reviews

7.9

Good

Location

The Hilton Surfers Paradise Hotel & Residences boasts a fantastic location right in the heart of Surfers Paradise. You'll be able to easily reach everything you need, including the beach, restaurants, shops and supermarkets. The hotel is conveniently located close to public transportation with the train station just a short walk away. Guests loved the beautiful accommodation and many appreciated the great view from their rooms. The location is particularly convenient for families with plenty of room and all the necessary facilities close at hand. The hotel's buffet is also fantastic, providing delicious meals in a prime location. If you're looking for a centrally located hotel with easy access to everything Surfers Paradise has to offer, the Hilton is the perfect choice for you.

Breakfast

The Hilton Surfers Paradise Hotel & Residences offers guests an amazing breakfast experience. With a buffet breakfast that is incredible, guests can enjoy lots of variety, delicious food choices and plenty of options to choose from. The buffet breakfast is one of the best in all of Queensland and an absolute treat. While some guests reported that the breakfast served in the executive lounge could have been maintained better, overall the breakfast at the hotel was fantastic. There were very good food choices for both breakfasts and the buffet breakfast was delicious. Although some guests had to wake up early to order or felt that the "free" breakfast could have been better, they still enjoyed the lovely stay at the Hilton, great location, facilities and breakfast. Room service and breakfast were very good and the buffet breakfast was fantastic, amazing and incredible. While some guests thought the breakfast was too expensive, others found it to be a great breakfast buffer with excellent customer service. Overall, guests can expect a perfect breakfast experience at the Hilton Surfers Paradise Hotel & Residences.

Rooms

Hilton Surfers Paradise Hotel & Residences welcomes you with modern and spacious rooms that offer outstanding views of the beach and city! Although some guests had minor issues like old couches, missing bedding, or loud street noise, the majority loved the comfortable beds, beautiful bathrooms and outstanding views. Some guests were disappointed by the room size, while others were pleasantly surprised by the room upgrade. Overall, the room setup and design were modern and well-appointed with all the necessary facilities. The suite's cleanliness was impeccable, although some surfaces could have been dusted. However, the hotel's fantastic location, staff's friendliness and attention to detail and great food and breakfast made up for any minor room issues.

Beds

When it comes to a hotel, one of the most important parts of the stay is the comfort of the bed. Luckily, the Hilton Surfers Paradise Hotel & Residences delivers in this aspect! Guests raved about how comfortable the beds were with many using phrases like 'super comfy,' 'fantastic large room, bed and shower,' and 'very comfortable.' Some even went as far as calling the beds 'AMAZING!' The king size bed was singled out for its excellence, while other guests appreciated the nice and comfy bed. Unfortunately, not everyone had the best experience with the beds with some saying they were 'not comfortable' or 'a bit old already.' The pillows, too, were hit or miss with some finding them 'very comfortable,' while others found them 'so uncomfortable,' 'fluffy pillows with no form,' or 'not comfortable.' One guest even had back issues due to the bed being too soft. Nevertheless, the positive reviews far outweigh the negative and guests were pleased with the overall comfort of the beds and pillows at this hotel.

Cleanliness

Welcome to the Hilton Surfers Paradise Hotel & Residences, where cleanliness is top priority. Despite a few isolated incidents of poor housekeeping, the hotel overall is very clean and well-maintained with some guests raving about the immaculate presentation of the foyer. The rooms are clean and modern with well-appointed furniture and bathrooms that are nice and clean. Some guests did note some spots that weren't so clean, like a dirty coffee machine upon arrival or dusty surfaces in the room. However, these incidents were mostly isolated and didn't affect the overall cleanliness of the hotel. The restaurant and pool area could use some improvement with a few guests noting debris and squashed plants making the area slippery. But for the most part, guests found the hotel to be clean and tidy with friendly staff always willing to help. Don't let a few isolated incidents deter you from enjoying the great location, excellent facilities and delicious breakfast that this hotel has to offer.

Staff

Guests of the Hilton Surfers Paradise Hotel & Residences were consistently impressed with the hotel's staff, using phrases such as "exceptional," "above and beyond," and "amazing" to describe their experiences. Many individual staff members were praised by name, including Chris, Effie, Shanelle and Mitch. Guests noted that the staff was accommodating, approachable and professional throughout their stay. The hotel's various restaurants and room service were also subject to positive staff reviews. Overall, guests found the staff to be friendly, attentive and helpful, contributing to a fantastic experience at the hotel.

Wi-Fi

While the Hilton Surfers Paradise Hotel & Residences offers "free" wifi, many guests have found the signal to be poor or unstable. Some have reported difficulty connecting to the internet, particularly on higher floors or at the poolside. However, there are some positive comments about the hotel's efforts to improve wifi reception with one guest reporting that a booster was installed in their room and the signal improved significantly. Overall, while there are some issues with the quality of the wifi, it seems that the hotel staff are working to address these concerns.

Pool

The Hilton Surfers Paradise Hotel & Residences boasts a variety of pools and facilities that are perfect for all ages. Families enjoyed the indoor and outdoor pools as well as the spa, which provided a wonderful view of the beach. The children's pool, specifically, was a hit among the younger guests as it was child-friendly and had a baby/kids pool for easy accessibility. Aside from the gorgeous view, the pools themselves were amazing and superbly maintained, although it can be quite crowded with lots of kids swimming. For adults looking for a more tranquil experience, there is also an adults' pool available. However, some guests were disappointed to find out that the pool bar was closed and the heated pool was only slightly heated. Additionally, some visitors noted that the pool area needed extra attention in terms of cleanliness and safety, as the toilets were dirty and the tiles around the indoor pool can be a slip hazard. Despite this, the facilities and location were exceptional with easy access to the pool and spa even though the kid's pool was closed for maintenance at some point. Overall, the pool area of Hilton Surfers Paradise Hotel & Residences is definitely worth a swim, but visitors need to be mindful of certain factors like shade and temperature.

Beach

The Hilton Surfers Paradise Hotel & Residences boasts an ideal location for beachgoers and foodies alike, situated mere steps from both restaurants and the beach. Guests raved about the stunning views from their apartments with many highlighting the breathtaking beach views from their windows. Despite a small hiccup for one guest who booked an ocean view room through booking.com but only received a partial view, the location and vistas were overwhelmingly positive. Reviewers were delighted to find themselves within easy walking distance of the beach and described the hotel as the perfect choice for a beachside stay. Overall, the Hilton Surfers Paradise Hotel & Residences offers a great location and amazing views for any traveler looking to make the most of their beach vacation.

Parking

Guests have mixed feelings regarding the parking situation at Hilton Surfers Paradise Hotel & Residences. Some were unhappy with the additional charges for parking and found the instructions for parking unclear upon arrival. However, others found the convenience of parking to be a plus and appreciated the designated parking spots. Some guests also mentioned that the parking was hard to find and confusing, but overall, the hotel's parking was considered convenient for those who needed it.

Family

The Hilton Surfers Paradise Hotel & Residences is highly recommended for families, offering a fantastic stay with activities for kids both indoor and outdoor, including an excellent pool designed especially for children. The hotel caters to families with a baby/kids pool and spacious rooms equipped with everything needed for a small family, including comfortable bedding. The location is ideal for a family getaway, allowing kids to explore the area and is also perfectly situated for family events. Though the hotel can attract groups, it remains accessible and filled with plenty of activities for kids. Families may encounter a few minor issues, such as a pull-out sofa bed that is not really a bed, but overall, the experience is one that many families love. However, it's worth noting that during peak times, the only jacuzzi available becomes packed with children, which may be a downside for those looking for a more secluded spa experience.

Nightlife

If you're looking for a hotel with exciting nightlife, then Hilton Surfers Paradise Hotel & Residences is the place to be! There are numerous bars and nightclubs in the area, which makes it perfect for those who love to party. However, it's worth noting that the surrounding streets can be a bit noisy and some guests have been bothered by the sound of bass from nearby nightclubs. Despite this, the hotel is the perfect choice for night owls who want to enjoy the late-night precinct and popular nightclubs that can be found nearby. Just make sure to book a room that isn't directly above the noisy nightclubs if you're sensitive to sound! Overall, if you love to enjoy the night life in Surfers Paradise, then this is the perfect hotel for you.

Yes, Hilton Surfers Paradise Hotel & Residences has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Hilton Surfers Paradise Hotel & Residences.

No, Hilton Surfers Paradise Hotel & Residences doesn't allow dogs.

Yes, parking facilities are available at Hilton Surfers Paradise Hotel & Residences.

Yes, Hilton Surfers Paradise Hotel & Residences has a gym.

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