JW Marriott Grand Rapids

Grand Rapids , , 235 Louis Street Northwest (Show on Map)
8.5
Very Good


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1 room2 guests 1 room, 2 guests
Info The JW Marriott Grand Rapids, located in Downtown Grand Rapids, Michigan, offers a luxurious experience with 331 elegant rooms and suites, breathtaking views of the city and Grand River, and a Wellness Floor featuring Seraphina Spa, a fitness center, an indoor pool and steam rooms. The hotel's restaurant, Margaux, combines fresh ingredients with French flavors and the property also provides over 15,000 square feet of flexible meeting and event spaces, including a ballroom that can accommodate up to 1,000 guests. As a sought-after wedding location, the hotel offers stylish event spaces, professional planners and personalized experiences. Dining options include Margaux, the Lounge at Margaux and the Jdek at Margaux, offering a variety of atmospheres for guests to enjoy. The JW Marriott Grand Rapids' commitment to memorable and enriching experiences makes it an ideal choice for travelers seeking to explore the vibrant city of Grand Rapids, Michigan.
Summary of reviewsOverall, the reviews for JW Marriott Grand Rapids are positive with guests praising the hotel's modern and luxurious vibe. The rooms are spacious and clean with comfortable beds and great views of the city. The hotel's location in the heart of downtown Grand Rapids is also a plus, as guests can easily walk to local restaurants and attractions. Furthermore, the fitness center is well-equipped and the lobby bar is a great spot for a drink. However, some guests were disappointed with the pool and spa closures due to coronavirus policies with a few mentioning that the staff at the bistro could be more organized. Nevertheless with its upscale amenities and convenient location, JW Marriott Grand Rapids is a great choice for those looking to explore the city in style.
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Hotel with Spa
The JW Marriott Grand Rapids is the ultimate destination for relaxation and rejuvenation. The recently renovated Wellness Floor is home to Seraphina Spa, which offers a holistic approach to spa services. Guests can escape the stress of everyday life and treat themselves to a range of indulgent treatments including body scrubs, facials and massages. Whether you are looking for a solo spa day or a romantic couples' experience, Seraphina Spa has something for everyone. There are separate men's and women's lounges, as well as a range of services specifically designed for kids. Take a deep breath and let go of your worries at Seraphina Spa.

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Room Types
King or Queen Room with City View Featuring a city view and cable TV, this room also offers an iPod docking station.

Club Level King or Queen Room with City View Featuring cable TV and an iPod docking station, this room offers concierge lounge access to free food, beverages, and business services. This room includes access to the Concierge lounge, which offers midday snacks, hors d'oeuvres, late night snacks and a variety of complementary cocktail and non-alcoholic beverage options.

King or Queen Room with River View Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, a minibar, a seating area, a safe deposit box as well as river views.

Executive King Suite Offering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

Queen Room with Two Queen Beds and River View Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a seating area, a safe deposit box as well as river views. The unit offers 1 bed.

Queen Room with Two Queen Beds and City View Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.

Queen Room with Two Queen Beds and City View - Concierge Level Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a seating area and a safe deposit box. The unit has 1 bed.

About JW Marriott Grand RapidsThe JW Marriott Grand Rapids, nestled in the heart of the Hotel District in Downtown Grand Rapids, Michigan, offers a modern luxury experience with 331 refined rooms and suites across 23 floors. As the first JW Marriott in the Midwest, the hotel provides breathtaking views of the city and Grand River. Guests can enjoy the recently renovated Wellness Floor, which includes Seraphina Spa, a fitness center with top-of-the-line workout equipment, an indoor pool and steam rooms. The hotel's restaurant, Margaux, offers a captivating dining experience that blends fresh, local ingredients with the flavors of France. The JW Marriott Grand Rapids is an ideal location to connect with each other and explore all that Grand Rapids has to offer.

The hotel boasts over 15,000 square feet of flexible meeting space, perfect for organizing any event – from power breakfasts and banquets to global gatherings. The facilities, technology and service are designed to exceed the expectations of even the most experienced meeting planners. With a ballroom that can accommodate up to 1,000 guests and 14 uniquely configured meeting, breakout and banquet rooms, the hotel is prepared to host a wide range of events. The meeting rooms feature distinct areas for multiple purposes, including relaxed seating spaces.

The JW Marriott Grand Rapids is a sought-after wedding location, offering 15,000 square feet of stylish event space, creative catering options and professional planners ready to bring any dream wedding to life. The expertly decorated International Ballroom and state-of-the-art sound system create an elegant atmosphere for receptions, rehearsals and ceremonies. The hotel's on-site event planner can customize each event to meet the specific needs of each couple. In addition to the stylish International Ballroom, the hotel offers other rooms for intimate parties or rehearsal dinners, ensuring that every aspect of the wedding experience is memorable and personalized.

Savor the sophisticated culinary offerings at Margaux, where modern elegance meets traditional French cuisine. The restaurant, along with the Lounge at Margaux and the Jdek at Margaux, offers a variety of dining experiences for guests, creating a destination where friends and flavors blend together beautifully. The sunlit Jdek provides a relaxed atmosphere during the day and transforms into a candlelit oasis at night. The Lounge at Margaux is the perfect place to unwind and enjoy expertly crafted cocktails and delicious fare.

In summary, the JW Marriott Grand Rapids is a luxurious destination that provides guests with a wide range of amenities, including elegant accommodations, exceptional dining experiences and versatile event spaces. The hotel's commitment to creating memorable and enriching experiences makes it an ideal choice for travelers looking to explore the vibrant city of Grand Rapids, Michigan.
Guest Reviews
8.5
Very Good
Location
The location of the JW Marriott Grand Rapids is truly unbeatable according to guest reviews. Situated in the heart of downtown, the hotel is within walking distance to a plethora of entertainment and dining options - perfect for any traveler. Additionally, the skywalk to the arena makes attending events a breeze. Guests also raved about the hotel's central location and easy access to downtown, making it an ideal choice for those looking to explore the area. The great location doesn't just lend to convenience, as guests who had a river view could attest to the amazing views of the city at night. Despite being in a bustling area, the hotel was described as a quiet place to stay. Overall, the awesome location and view made for a fun atmosphere and easy check-in, resulting in a superb stay for all.

Rooms
The JW Marriott Grand Rapids offers modern and clean rooms with great views of the city and river. Guests enjoyed the panoramic view from their big windows and loved the separate shower and bathtub. However, some guests felt that certain areas of the room like the credenza and desk blotter showed signs of wear and tear. The hotel is conveniently located near downtown venues and offers beautiful scenery. Although some guests reported issues with cleanliness and comfort, others raved about the comfortable king and queen-sized beds and luxurious bathrobes. Overall, the JW Marriott Grand Rapids provides a pleasant stay for those looking for a modern, clean and comfortable room.

Cleanliness
When traveling, cleanliness is always a top priority for any guest. Luckily, JW Marriott Grand Rapids meets those expectations with their clean and comfortable accommodations. Most guests rave about the hotel's cleanliness, describing their rooms as "VERY clean" or at the very least "clean." However, some guests had experienced subpar housekeeping service with dirty cups and even spiders on the window. For those particular guests, they emphasized that their room wasn't very clean due to hair being left in the shower and on the bathroom rug. Aside from that, some guests thought that the windows could've been a little cleaner, while others struggled with dirty windows during their stay. Overall, cleanliness at JW Marriott Grand Rapids is well-maintained, making for a comfortable and enjoyable stay.

Staff
The staff at JW Marriott Grand Rapids are truly amazing with guests praising their friendliness, attentiveness and excellent service. Many guests had positive encounters with the front desk staff with some even mentioning individuals such as Michael and the female front desk manager. Even the valet service was highlighted for being top-notch. The bar staff were also commended for being personable and the bistro staff received mixed reviews for service. Despite some negative comments about confused hostesses and one rude staff member, the overwhelming majority of guests had a positive experience with the staff and felt welcomed and accommodated throughout their stay.

Pool
The pool at JW Marriott Grand Rapids seems to be hit or miss based on guest reviews. While some found it to be relaxing and not too crowded, others were disappointed that it was closed during their stay. Some guests also mentioned that the pool was shallower than expected. Unfortunately, the hot tub was closed during some guests' stays, which was a disappointment for those who were looking forward to it. There were also reports of the third floor with the pool being shut down. Some guests were upset that they couldn't fully access all the hotel's amenities due to coronavirus policies, including the closure of the pool and spa. Additionally, some guests found the staff at the bistro to be disorganized. If you're looking to stay at JW Marriott Grand Rapids for the pool, it may be worth calling ahead to see if it's open during your stay.


Yes, JW Marriott Grand Rapids has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at JW Marriott Grand Rapids.

No, JW Marriott Grand Rapids doesn't allow dogs.

Yes, parking facilities are available at JW Marriott Grand Rapids.

Yes, JW Marriott Grand Rapids has a gym.

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