Guadalajara, Calle Vidrio 182820.66795,-103.36561(Show on Map)
8.2
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 06 Aug - Fri, 07 Aug06 Aug - 07 Aug
1 Room2 Guests
Info
Summary of reviews
Casa Mateo enjoys a commendable reputation largely due to its prime location in the charming and central Americana neighborhood. Guests consistently rave about the ease of access to vibrant local attractions, including a rich array of bars, restaurants, and cafés. This convenient locale provides a mix of tranquility and excitement, making it ideal for visitors looking to explore the city's culinary scene and nightlife.
The hotel excels with its spacious and modern rooms, which guests find clean, aesthetically pleasing, and well-equipped. The exceptional cleanliness of the accommodations adds to the comfort, making Casa Mateo feel like a home away from home for many. Despite the overall positive room experience, some guests mentioned challenges with ventilation and room temperature during hotter periods, as air conditioning is not provided, though fans are available.
While Casa Mateo’s staff reviews are mixed, instances of attentive and kind service are frequently noted, particularly through interactions with digital communication channels. Individual staff members like Samara have been recognized for their courteousness, providing guests with a pleasant experience when responsive.
Internet connectivity presents a varied experience. While some guests face persistent issues with weak WiFi signals, others report satisfactory performance suitable for streaming and video calls. This inconsistency highlights room for improvement in digital amenities to better accommodate guests' needs.
Regarding beds, numerous guests praise their comfort, contributing to restful nights. Yet, there are mentions of hard mattresses, creaky beds, and saggy mattresses which could detract from overall satisfaction. Cleanliness issues and outdated bedding materials are concerns that require attention to ensure a completely comfortable stay.
Overall, Casa Mateo offers excellent value due to its location, cleanliness, and comfortable accommodations. With anticipation of improved service consistency and proactive digital solutions, Casa Mateo could further solidify its status as a preferred choice for visitors seeking a delightful and convenient stay.
Categories
Free Wi-Fi
Cheap
Small
Guest Reviews
8.2
Very Good
Review Summaries
Location
Nestled in one of the most attractive and central areas of the city, Casa Mateo is celebrated for its remarkable location, which guests continuously applaud. The hotel finds itself in the Americana neighborhood, noted for its charm and proximity to Av. Chapultepec—a vibrant hub bustling with restaurants, cafés, and accessible public transport. The ease of walking around this neighborhood is a pleasure, offering guests a safe and secure environment even during nighttime strolls. Casa Mateo's location is perfect for those wishing to explore the array of bars and eateries, providing a delightful culinary scene just steps away. It's a locale that ensures guests have everything they need at their fingertips, including an excellent mix of tranquility and convenience. Spacious and well-equipped rooms complement the appealing locale, making it an ideal base for visitors wanting great value and excellent facilities during their stay.
Rooms
Casa Mateo provides guests with an exceptional experience characterized by the cleanliness and comfort of its rooms. Visitors frequently highlight the spaciousness and modern design that contribute to a pleasant stay. The rooms boast good lighting and are well-equipped with all necessities, making them both functional and aesthetically pleasing. The studios are described as secure and tidy, further enhancing the sense of comfort. Overall, guests are impressed by how the rooms match the photos provided, ensuring a sense of reliability and expectation.
However, some guests have noted issues with room temperature and ventilation. Despite the overall positive feedback on cleanliness and comfort, the absence of air conditioning leads to challenges during hotter periods, leaving some rooms feeling humid and lacking adequate airflow. Fans are provided, but they may not be sufficient for those sensitive to higher temperatures. Despite these drawbacks, Casa Mateo remains a popular choice for travelers seeking a clean and comfortable stay in spacious surroundings.
Beds
Casa Mateo features a mixed experience regarding its beds, as outlined in the guest reviews. On the positive side, many guests have praised the comfort of the beds. Multiple reviews highlight that the beds are very comfortable, providing a restful night's sleep and contributing significantly to the overall satisfaction of the stay. Guests have noted that both beds and bedding are clean and comfortable, enhancing their accommodation experience at Casa Mateo.
However, there are some concerns raised by visitors. Some have found the beds to be hard, while others mentioned issues such as creaky beds and saggy mattresses, which detract from the comfort. Additional feedback points to pillows being old and uncomfortable, affecting sleep quality. Furthermore, issues with the cleanliness of sheets and the presence of bedbugs were alarming to guests. Overall, while the comfort of the beds at Casa Mateo is appreciated by many, several improvements are necessary to ensure a consistently pleasant experience for all guests.
Cleanliness
Casa Mateo consistently impresses guests with its cleanliness and comfort. Nestled in a central, appealing location, this hotel provides a welcoming ambiance that often feels like a home away from home. Visitors frequently praise the establishment for its immaculate rooms and facilities, offering spacious accommodations that are both tidy and secure. The cleanliness extends to all areas, ensuring a cozy environment complemented by practical furnishings and amenities. Guests highlight the comfort of the bedding, contributing to a five-star experience. While some notes mention minor maintenance issues in the bathroom, overall experiences are overwhelmingly positive, emphasizing the well-kept nature and convenience of Casa Mateo's offerings.
Staff
Casa Mateo's staff receives mixed reviews from guests, with some expressing dissatisfaction and others highlighting positive interactions. The communication with staff primarily relies on digital channels, such as WhatsApp and phone, available only from 9 AM to 5 PM, which some guests find limiting. Many mention issues with responsiveness, noting instances where messages went unanswered or the phone was not picked up at all, leading to feelings of impersonal service. Some guests were even canceled hours before check-in, adding to frustrations.
Despite these concerns, there are reports of positive experiences, especially regarding individual staff members. Guests describe them as attentive and kind, with Samara being specially noted for her courteousness. When guests could communicate effectively, the property staff responded quickly and were helpful, addressing concerns on the second day and looking after guests with care.
Overall, while Casa Mateo's service has room for improvement in consistency and communication, guests have experienced helpful interactions when the staff is responsive.
Wi-Fi
Casa Mateo offers a mixed experience when it comes to internet connectivity. Guests have noted that there are recurring issues with the WiFi, with some rooms experiencing a weak signal that frequently drops. For guests relying on internet access for work or streaming services like Netflix and Prime, this has proven to be problematic, with the internet occasionally failing or not working at all during some stays. However, in cases where the internet does function well, it is reportedly strong enough to support activities like Zoom calls or streaming videos. Despite these challenges, there is potential for improvement in the hotel's digital amenities to enhance the overall guest experience.
FAQ
No, Casa Mateo doesn't have any pool.
No, a spa isn't available at Casa Mateo.
No, Casa Mateo doesn't allow dogs.
No, parking facilities aren't available at Casa Mateo.
