The Westin Hamburg

Hamburg , , Platz Der Deutschen Einheit (Show on Map)
8.7
Very Good


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Summary of reviewsThe Westin Hamburg is a luxurious 5-star hotel located in the iconic Elbphilharmonie building with breathtaking views of the city, harbor and Elbe River. The hotel's location is perfect for visiting the Elbphilharmonie, the old town and attending musicals like the Lion King. The breakfast receives mixed reviews, but the majority of guests praise its excellent quality, diverse selection and friendly service. The rooms are spacious, comfortable and quiet with grandiose views of the harbor or the river. The hotel's cleanliness meets guests' high expectations and the staff is incredibly friendly and attentive, providing top-notch 5-star service. The spa facilities are great and the parking is convenient but pricey. Overall, The Westin Hamburg is an exceptional hotel that offers a unique and unforgettable stay in the heart of Hamburg, highly recommended for discerning travelers seeking a luxurious experience.
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Hotel with Spa
The Westin Hamburg offers a luxurious spa experience at the Heavenly Spa, located on the 6th floor of the Elbphilharmonie's Kaispeicher building. With a focus on rejuvenation and recovery, the spa offers a 24-hour gym, a 20-meter indoor pool, six treatment rooms, a Finnish sauna, a bio sauna and a private suite with a steam bath, whirlpool, relaxation lounge and sauna. Guests can indulge in a variety of treatments, such as massages, facials and manicures, with high-quality cosmetic products. The spa is open to hotel guests and visitors with a Day Spa Ticket, providing a tranquil escape from the bustling harbor below. Additional amenities include a tea lounge, fitness counseling and makeup services. Choose your favorite treatment and pamper yourself with the various offerings available at Heavenly Spa Hamburg.

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Room Types
Classic Elbphilharmonie, Guest room, 1 King, Atrium view This double room has a bathrobe and soundproofing.

Deluxe, Guest room, 1 King, City view, partial harbour view This double room features city views, a flat-screen TV and soundproofing.

Deluxe, Guest room, 2 Queen, City view, Partial harbour view This double room has city views, air conditioning and flat-screen TV.

Premium City, Guest room, 1 King, Hafencity/Water view, Skyline view This double room features panoramic city views.

Premium Waterfront, Guest room, 1 King, Harbour/Elbe view This double room has views of the river, air conditioning, and soundproofing.

Elbphilharmonie Studio, Studio, 1 King, City/Elbe view This studio features city views and air conditioning.

Elbphilharmonie Suite, Suite, 1 King, City/Elbe view This suite has air conditioning. Please note that these suites are individually furnished, so your suite may differ from the ones shown in the photos.

Maisonette Suite, Bi-level Suite, 1 King, City/Elbe view This suite features air conditioning and is split on two floors.

Owner Suite, Presidential Suite, 1 King, City/Elbe view This suite has air conditioning, as well as city and river views.

Horizon Suite, Suite, 1 King, City/Elbe view, Skyline view This suite features air conditioning, as well as city and river views.

Classic Elbphilharmonie, Guest room, 2 Queen, Atrium view Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit offers 2 beds.

Family Suite, 1 King, Alternate bed: sofa bed This spacious suite includes 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.

Junior Horizon King Suite with City View Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views.

Panorama Suite with City and Water View This spacious suite is comprised of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.

Guest Reviews
8.7
Very Good
Location
The Westin Hamburg is a remarkable accommodation with a unique location in the Elbphilharmonie. The building, the rooms with beautiful views of the city, the harbor and the Elbe River and direct access to the concert hall are some of the hallmarks of this hotel. The location is perfect for visiting the Elbphilharmonie, the old town and attending musicals like the Lion King, which is right across the hotel. The connection to the city is also good with the U3 located almost directly in front of the hotel. The architecture and view from the hotel are breathtaking with some guests calling it unbelievable. The proximity to the harbor and water views from some rooms are also highly praised. Overall, the location, view and architecture of The Westin Hamburg are simply outstanding.

Breakfast
Guests had mixed reviews about the breakfast at The Westin Hamburg. Some felt that the breakfast was too expensive and didn't meet their expectations with basic offerings and unimpressive presentation. However, the majority of guests praised the breakfast for its excellent quality, diverse and plentiful selection and friendly service. Some even went as far as to call it "perfect," "awesome," and "super." A few guests had special occasions during their stay and were delighted with the personalised touches added to their breakfast experience. Although some felt that the breakfast was overpriced, others considered it to be well worth the cost. Overall, the breakfast at The Westin Hamburg receives high marks from most guests for its taste, quality and service.

Rooms
The Westin Hamburg boasts of sensational outside room views and a modern interior. Guests recommend booking suites since they offer a unique experience with a breathtaking view. The rooms are spacious, comfortable and quiet with grandiose views of the harbor or the river. Some guests had complaints about the bathroom condition and the lack of bathroom amenities. However, the majority of guests complimented the design and the cleanliness of the rooms. The staff were accommodating and efficient in organizing guests' needs like an early check-in. The hotel is expensive, but it is worth it to witness the beautiful scenery from the rooms.

Cleanliness
The Westin Hamburg is a remarkable hotel with excellent service and an inviting atmosphere. Guests have reported that the rooms are stylishly modern and immaculately clean with proper attention paid to every detail. Many reviewers have praised the hotel's attentive staff and the concierge service, while others were pleased with the excellent housekeeping and room service. While some guests noted minor issues with cleanliness in certain areas, such as stained glasses, ripped bed sheets and dirty bathroom grouting, these were isolated incidents and overall, the hotel's cleanliness met guests' high expectations. The hotel has an impressive array of facilities, including comfortable rooms with modern amenities and a lovely ambiance that is constantly maintained. Overall, the Westin Hamburg is an outstanding hotel that is undoubtedly worth staying in for anyone visiting Hamburg.

Staff
The Westin Hamburg boasts an incredibly friendly and attentive staff that go out of their way to provide top-notch 5-star service. Guests are welcomed with warmth and professionalism by the front desk and throughout the hotel. The young man at the reception was particularly praised for his helpfulness. The breakfast staff is also noted for their friendliness and attentiveness. The hotel’s service is described as unobtrusive and efficient with a focus on guests' needs, particularly for families with children. The hotel even goes the extra mile by offering special touches like birthday cake surprises and upgrades to make guests' stay even more enjoyable. Guest reviews also praise the hotel’s concierge service and the stunning views of the harbor. While some guests note minor hiccups during their stay, the staff are quick to apologize and address any issues. Overall, The Westin Hamburg’s staff stands out as being one of the biggest highlights of a stay at this exceptional hotel.

Spa
If you're planning a visit to The Westin Hamburg, make sure to take advantage of the hotel's great spa facilities. While some guests mentioned that the spa could be expanded with additional features like whirlpools, others were thoroughly impressed with the pool and spabereich. The morning swim was particularly highlighted as a great start to the day. If you're looking for a relaxing massage, the spa also offers this service. While a few guests mentioned some communication issues with navigating the hotel to find the spa, once they arrived, they were delighted with the sauna, steam room and pool. Although a couple of guests mentioned issues like non-functional locks and uncomfortable lounge chairs, overall, the spabereich came highly recommended by most reviewers.

Parking
Guests have mentioned that the parking at The Westin Hamburg can be a little expensive with some noting high garage fees. However, others found parking in the parkhaus to be without problems and convenient with charging stations nearby. The hotel's own garage was reported to be extremely clean, but lacked a charging station. Some visitors suggested that parking should be discounted or included with the price of the room. Despite this, guests appreciated the convenience of the parking, which was located directly at the hotel. Overall, parking at The Westin Hamburg was considered pricey but satisfactory by most guests.

5 Star
The Westin Hamburg is truly an exceptional hotel, offering a unique and unforgettable stay in the heart of Hamburg. With superb facilities and services, this 5 star hotel is highly recommended for discerning travelers. The location is perfect for a city trip and the view is simply breathtaking. The staff is attentive and provides dignified 5-star service, which made for a perfect stay. The hotel is exceptional and stands out among other 5-star hotels in the area. Although there were some minor issues with the bathroom, overall the hotel is summa cum laude. Guests enjoyed a superb stay and would definitely return to this unique hotel with a high level of repeat demand.

Luxury
The Westin Hamburg offers a unique and luxurious experience in the iconic Elbphilharmonie building with stunning views to behold from the premium rooms on high floors. Guests rave about the exceptional amenities, quality of service and peaceful atmosphere that contribute to a truly relaxing stay. Though the prices are steep, the hotel's unparalleled location and top-notch accommodations make it worth the expense. The suites, in particular, are highly recommended for a one-of-a-kind experience with breathtaking views. While some guests noted limited space for children, others describe the rooms as spacious and indulgent with high-end furnishings and soundproofing. Overall, The Westin Hamburg stands out as a top choice for travelers seeking an exceptional stay in Hamburg.


Yes, The Westin Hamburg has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at The Westin Hamburg.

Yes, The Westin Hamburg welcomes dogs.

Yes, parking facilities are available at The Westin Hamburg.

Yes, The Westin Hamburg has a gym.

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