Hanoi, 32 Lo Su Street21.03148,105.854976(Show on Map)
9.3
Excellent
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesTue, 30 Jun - Wed, 01 Jul30 Jun - 01 Jul
1 Room2 Guests
Info
Summary of reviews
La Nueva Boutique Hotel Hanoi & Spa enjoys an exceptional location in the heart of Hanoi's Old Quarter, close to major attractions, restaurants and markets, offering a perfect blend of convenience and tranquility. Its proximity to Hoan Kiem Lake and easy access to the French Quarter and water puppet theater stand out, positioning it as an ideal choice for exploring the city's essence.
The breakfast at the hotel is widely celebrated for its variety and quality, providing a blend of local and Western dishes, including made-to-order eggs and noodle soups like pho, typically served on the top floor with scenic city views. Guests also appreciate the hotel's rooftop restaurant and bar, which offers delicious dinners, an enjoyable atmosphere and stunning views, making it a memorable dining experience despite minor price concerns.
Rooms at La Nueva Boutique Hotel are praised for their spaciousness and cleanliness with daily housekeeping maintaining a high standard. Despite some rooms appearing slightly outdated or dark, comfort is rarely compromised, especially with the notably cozy beds that many guests find exceptionally comfortable.
The hotel's cleanliness is consistently highlighted, from well-maintained rooms to spotless common areas, underpinned by diligent daily housekeeping. The staff further enhance the guest experience with their outstanding friendliness, professionalism and attentiveness, frequently going above and beyond to assist with bookings, recommendations and personalized service.
While the hotel's free WiFi receives mixed reviews with some guests reporting issues with connectivity, efforts by the staff have sometimes led to resolutions, although improvements are still needed. The spa facilities, though occasionally under renovation, generally receive positive feedback for their relaxing treatments and good service.
Families find the hotel particularly accommodating with staff providing extra beds and amenities without hassle and creating a welcoming environment. The vibrant nightlife around the hotel, including the popular rooftop bar, adds to the appeal, despite some expected urban noise.
In sum, La Nueva Boutique Hotel Hanoi & Spa excels in providing a comfortable, clean and conveniently located retreat with exceptional staff service, making it highly recommended for both leisure and business travelers seeking a memorable stay in Hanoi.
Categories
Honeymoon
Located in Hanoi, this hotel features a spa and comfortable accommodations. Its spa services and central location make it a relaxing and romantic choice.
Boutique-Style
Spa
Family
Romantic
Nightlife
Business
Sustainability Journey
Room Types
Cozy SuperiorAn air-conditioned room with an en suite bathroom and a flat-screen TV. En suite bathroom is fitted with a shower.
Junior SuiteSpacious suite with city views featuring a separate seating area and sofa bed. En suite bathroom is fitted with a shower.
Quad RoomWith its contemporary design, this air-conditioned family room features two double beds, a large walk-in closet and flat-screen LCD TV. En suite bathroom is fitted with a rainfall shower.
Premium Double/TwinThe spacious twin/double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bidet. The twin/double room features parquet floors, a seating area with a flat-screen TV with cable channels, a minibar, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
Executive SuiteThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit has 2 beds.
Standard Double or Twin RoomOffering free toiletries and bathrobes, this twin/double room doesn't feature a window but includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The twin/double room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a minibar.
Two-Bedroom SuiteThe spacious suite features 2 bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 3 beds.
Deluxe Double or Twin RoomThe spacious twin/double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a bidet.
Guest Reviews
9.3
Excellent
Review Summaries
Location
La Nueva Boutique Hotel Hanoi & Spa boasts an unbeatable location right in the heart of Hanoi's vibrant Old Quarter. Guests rave about the hotel's proximity to Hoan Kiem Lake, just a few minutes' walk away, along with major attractions, restaurants, markets and bars. It's an ideal spot for those wishing to explore the city's essence on foot with easy access to the French Quarter, weekend walking markets and water puppet theater. Despite being centrally located, the hotel offers a tranquility away from the noise, making it a serene retreat after a day of sightseeing. The convenience of being close to essential points of interest, combined with the comfort of quiet, clean rooms and accommodating staff, makes this hotel an exceptional choice for visitors to Hanoi.
Breakfast
La Nueva Boutique Hotel Hanoi & Spa's breakfast offerings have garnered considerable praise from guests. The breakfast spreads are often described as varied and delicious with an impressive selection that caters to both local and western tastes. Guests have highlighted the availability of made-to-order eggs, fresh fruits, pastries, pancakes, noodle soups such as pho and a mixture of Vietnamese and continental dishes. Many reviews emphasize the wide variety and top quality of the food with some specifically mentioning the exceptional scrambled eggs and noodle soup as standout items.
The breakfast is typically served on the top floor, providing a pleasant dining experience with great views over the city. Several guests found the rooftop restaurant and bar to be particularly delightful. The attentive and responsive breakfast staff also receive frequent commendation, adding to the overall positive breakfast experience.
However, a few guests suggested some improvements. A small number mentioned a desire for more vegetarian options and more continental selections. Some found the breakfast to be just average but still satisfactory. Despite these minor critiques, the overwhelming majority of reviews reflect a highly enjoyable and satisfying breakfast experience at the hotel.
In summary, the hotel's breakfast is widely regarded as one of its strong points, offering a varied, high-quality and delightful start to the day with excellent service and stunning panoramic views.
Dinner
La Nueva Boutique Hotel Hanoi & Spa offers a delightful dining experience as echoed by numerous guest reviews. The hotel restaurant garners praise for its delicious food, ranging from Pho to Pomelo salad with many guests describing their dinner as very good or even excellent. The rooftop terrace is a standout feature, providing spectacular views over Hanoi's old quarter and the lake, making it a popular spot for evening relaxation. Guests appreciate the option to order food directly at the skybar, which serves good cocktails amidst friendly service and a comfortable dining space.
While one review hints at meals not being enjoyable, the majority of feedback is positive, highlighting the attentive staff and fun atmosphere. The restaurant is described as offering reasonably priced food, although a few mentioned it might be slightly overpriced. The rooftop area, especially during sunset, is noted for its beauty and serves as a pleasant venue for dinner and drinks. Generally, the restaurant at La Nueva is highly recommended for its great food, amazing service and unparalleled views, creating a memorable dining experience for hotel guests.
Rooms
La Nueva Boutique Hotel Hanoi & Spa offers a comfortable and spacious stay in the heart of Hanoi's old town. Guests repeatedly commend the rooms for their cleanliness and size with many describing them as very spacious and well-furnished. The comfort of the beds stands out, making it a preferred choice for restful nights.
The rooms are consistently described as clean and tidy with daily housekeeping ensuring they remain spotless. While some rooms have a modern and beautiful design, others may come across as slightly outdated or dark with limited views, sometimes facing concrete walls. However, many guests appreciate upgrades to larger rooms, which enhance their experience.
Despite some minor issues like thin walls, awkward bathroom designs and occasional damp smells, most reviews highlight the overall comfort and tranquility within the rooms, a contrast to the bustling city outside. Some rooms also include nice street views and balconies, adding to the appeal.
In summary, La Nueva Boutique Hotel Hanoi & Spa provides a reliable and comfortable stay with spacious, clean and well-maintained rooms, although the experience might vary depending on the specific room allocated.
Beds
The beds at La Nueva Boutique Hotel Hanoi & Spa have garnered overwhelmingly positive feedback from guests, frequently described as extremely comfortable, super comfy and some of the best ever experienced. Many reviews specifically mention the excellent quality of the bedding, including soft mattresses and cozy pillows, contributing to what some highlight as the best sleep they have ever had. Guests appreciate the traditional Vietnamese arrangements and note that the rooms are clean, tidy and free from street noise, further enhancing the overall comfort. The consistent theme across the reviews suggests that the hotel provides a restful and luxurious sleeping experience, making it a great choice for travelers seeking comfort and relaxation.
Cleanliness
La Nueva Boutique Hotel Hanoi & Spa receives high praise for its cleanliness, creating a comfortable and inviting environment for its guests. Visitors consistently note that the hotel and its facilities are very clean with rooms being described as very clean, tidy and well-maintained. Many guests were impressed by the exceptional cleanliness, reflecting the hotel's commitment to high standards in both comfort and sanitation. The rooms are not only clean but also spacious and beautifully decorated, adding to an overall pleasant stay.
The washrooms were highlighted as clean and sufficiently spacious, while daily housekeeping ensured clean towels and orderly rooms. Although the hotel is described as a solid 4-star establishment with some suggestions for modern upgrades, such as the toilets, the overall cleanliness and maintenance were more than satisfactory for most reviewers.
Coupled with the friendly and helpful staff, the pristine condition of the hotel greatly enhanced the guest experience, making it a highly recommended choice for travelers looking for cleanliness and comfort in Hanoi.
Staff
The stellar reputation of La Nueva Boutique Hotel Hanoi & Spa's staff consistently shines through in guest reviews. Descriptions of the team highlight exceptional friendliness, attentiveness and professionalism. Names like Jenny and Jimmy are frequently mentioned for their outstanding hospitality, making guests feel at home from the moment they arrive. The front desk, wait staff and even the rooftop terrace team receive high praise for their helpfulness and welcoming demeanor, leaving a lasting impression on visitors.
Guests appreciate the staff's efficiency in handling bookings for tickets, cabs and tours, contributing to an overall seamless and enjoyable experience. The consistent kindness and courteous nature of the staff, combined with their competence and readiness to provide recommendations, set a high bar for customer service. Whether it's organizing excursions, offering maps or ensuring all needs are met, the staff members go above and beyond to exceed expectations.
English-speaking and always smiling, the staff balances professionalism with a warm-hearted approach, contributing to the hotel's inviting atmosphere. Their efforts in making each stay memorable, coupled with high-quality service standards, enhance the overall appeal of the hotel, reflecting positively on both the location and comfort it offers.
Guests leave with glowing comments about the staff's dedication to providing an extraordinary level of service, which undoubtedly plays a significant role in the hotel's excellent reputation.
Wi-Fi
Guests at La Nueva Boutique Hotel Hanoi & Spa have shared mixed feedback regarding the hotel's WiFi connectivity. On a positive note, many appreciated the free WiFi, mentioning that it helps save on their bills. Some reviews highlighted excellent WiFi access with a few noting that both air conditioning and WiFi work great. However, several guests experienced issues with the internet, describing it as weak, unstable or spotty at times. The connection was also noted to be very poor and slow in some instances. Despite these issues, feedback from staff has led to fixes in certain cases. The separate WiFi for each room is generally fine, though it can be a bit laggy occasionally. Overall, while there are some positive experiences, there are also significant areas for improvement in the hotel's WiFi service.
Spa
La Nueva Boutique Hotel Hanoi & Spa offers a variety of spa facilities that have received positive feedback for their relaxing and high-quality service. Guests appreciated the convenience of having the spa on the first floor and found it easy to schedule treatments. Many mentioned the spa area is new, enhancing the overall experience. Specific praise was given to the massages and the overall good service provided by the spa staff. Despite some praise, there were occasional criticisms, including noise during the day and instances where the spa was under renovation or temporarily out of order, leading some guests to be redirected to alternative locations. Nonetheless, the positive aspects indicate that when available, the spa offers a beneficial and enjoyable retreat within the hotel.
Family
La Nueva Boutique Hotel Hanoi & Spa has garnered glowing reviews from families who have stayed at the hotel. The positive feedback highlights that the hotel is fantastic and perfect for family getaways with staff who make guests feel like part of their own family. Parents have noted the family-friendly atmosphere and appreciated the hotel’s welcoming approach with instances of extra beds, towels and bedding provided without any hassle or additional charges.
Staff members such as Jenny, Jimmy and Linsay have received special praise for their exceptional service, which included accommodating early arrivals, arranging tours and taxis and even surprising guests with birthday cakes. Personalized attention, such as remembering guests' names and making their stay comfortable, is a common theme in the reviews.
Despite some noted concerns about the size of the quad rooms and the baby crib lacking a mattress, the overall experience at La Nueva Boutique Hotel Hanoi & Spa has been overwhelmingly positive. Guests value the excellent location, the helpful and friendly staff and the hotel's relaxing ambiance. The care and assistance provided by the staff consistently exceed expectations, ensuring that families not only enjoy their stay but also feel genuinely cared for.
Nightlife
The nightlife around La Nueva Boutique Hotel Hanoi & Spa offers a vibrant and diverse experience. Guests have praised the nearby pubs, bars and restaurants that provide plenty of evening entertainment options within walking distance. A standout feature is the hotel's rooftop bar, which many guests found to be an excellent spot for unwinding with a drink while enjoying stunning views across the city. The rooftop bar often hosts a happy hour, adding to its appeal with very nice cocktails, although they are noted to be slightly more expensive.
Visitors also appreciated the super pleasant sky bar, describing it as a wonderful place to end the day. The lit atmosphere of the sky garden and other evening spots enhances the overall nightlife experience, offering a great mix of drinks and ambiance. Moreover, the nearby night market and the view of Hoan Kiem Lake add to the charm of exploring Hanoi after dark.
However, some guests mentioned that it can be a bit noisy at night due to the lively street noise. Additionally, the presence of souvenir shops, halal restaurants and the street market—especially vibrant on Friday nights—adds to the bustling atmosphere, making it a full-fledged local experience. Overall, the nightlife around La Nueva Boutique Hotel Hanoi & Spa is widely appreciated for its variety and vibrant offerings, albeit with some expected urban noise.
Business
La Nueva Boutique Hotel Hanoi & Spa offers a compelling choice for business travelers in Hanoi. The hotel is centrally located, providing easy access to various business districts. Guests commend the comfortable and clean rooms, which are ideal for a restful stay after a busy day. The strong internet quality is mentioned favorably, ensuring seamless connectivity for work purposes. Business services are well-catered, including a dedicated meeting room equipped with beautiful journals. The breakfast is also highlighted as a great start to the day. The staff's custom recommendations enhance the overall experience, contributing to a stay that offers great value for money. Despite a comment suggesting it might not be suitable for business stays, the majority of feedback points to it being an excellent option for business travelers.
Honeymoon
La Nueva Boutique Hotel Hanoi & Spa presents an idyllic setting for honeymooners, offering numerous romantic touches that make it a great choice for a memorable stay. The hotel provides special treatment for couples, enhancing the honeymoon experience with thoughtful details. Guests appreciate the extremely romantic atmosphere, perfect for those looking to celebrate engagements or honeymoons. The friendly and helpful staff contribute to the warm ambiance, while the cocktail bar upstairs offers a lit evening experience for drinks, adding to the overall romantic vibe.
Boutique-Style
La Nueva Boutique Hotel Hanoi & Spa is a charming boutique hotel centrally situated in the heart of Hanoi's old town. Guests consistently praise the property for its beautiful and cozy atmosphere, enhanced by the historic surroundings of the old town. The hotel boasts a stunning rooftop bar that significantly adds to its allure, providing guests with breathtaking views and a unique experience.
The staff at La Nueva Boutique Hotel consistently deliver high levels of service, making visitors feel comfortable and welcomed throughout their stay. The attention to detail is evident, from thoughtful touches like surprise birthday cakes to their overall effort to ensure a pleasant stay.
In terms of value, La Nueva Boutique Hotel offers a good price-quality ratio, making it a wise choice for travelers looking for both quality and affordability. It is well-located, making it easy for guests to explore the rich cultural tapestry of Hanoi. Overall, the hotel provides a memorable experience, blending traditional charm with modern comforts.
Romantic
La Nueva Boutique Hotel Hanoi & Spa offers an extremely romantic setting, making it a perfect choice for honeymooners and those planning proposals. Guests raved about the excellent service and memorable experiences, particularly highlighting the lovely rooms and occasional free upgrades to a junior suite. The hotel's rooftop bar stands out as a notable feature; its beautifully lit atmosphere provides a picturesque backdrop for evening drinks. The combination of a clean, comfortable environment and a tranquil escape from street noise further contributes to the overall romantic ambiance. For couples seeking a memorable, romantic experience, this boutique hotel seems to deliver outstanding surprises and unforgettable stays.
FAQ
No, La Nueva Boutique Hotel Hanoi & Spa doesn't have any pool.
Yes, a spa is available at La Nueva Boutique Hotel Hanoi & Spa.
No, La Nueva Boutique Hotel Hanoi & Spa doesn't allow dogs.
No, parking facilities aren't available at La Nueva Boutique Hotel Hanoi & Spa.
No, La Nueva Boutique Hotel Hanoi & Spa doesn't have a gym.
