Lotte Hotel Hanoi

Hanoi , , 54 Lieu Giai Street (Show on Map)


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Summary of reviewsLotte Hotel Hanoi is a luxurious and exceptional hotel that provides a five-star experience at an affordable price. Guests enjoyed the hotel's prime location, which is conveniently connected to Lotus Shopping Mall and surrounded by shops, markets and restaurants, making it a great base for exploring the city and not having to worry about finding shopping or dining options nearby. The hotel's breakfast was described as superb, offering a wide variety of dishes that catered to Korean and Western tastes. Moreover, Lotte Hotel Hanoi offers a luxurious experience with clean and spacious rooms that provide great views of Hanoi from the high floors. Additionally, guests praised the hotel for its impeccable cleanliness and exceptional staff service, which provided amazing customer service. Lotte Hotel Hanoi's pool, spa and Skybar were also exceptional, providing guests with a pleasant and relaxing atmosphere. Finally, for those looking for a romantic setting, the hotel offers breathtaking views from the 58th floor, high-quality jazz performances and rooftop ambiance that exceeded guests' expectations.
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Hotel for Honeymoon

Hotel with Spa

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Room Types
Deluxe King Room Offering city views, air-conditioned rooms are furnished with a wardrobe, in-room safe, a flat-screen cable/satellite TV and sofa seating area. Tea/coffee making facilities are also included. The en suite bathroom comes with a bathtub, separate shower, bathrobes and hairdryer.

Club Junior King Suite Offering city views, air-conditioned suites are furnished with a wardrobe, in-room safe, a flat-screen cable/satellite TV and sofa seating area and tea/coffee making facilities are also included. The en suite bathroom comes with a bathtub, separate shower, bathrobes and hairdryer. Guests enjoy access to the Club Lounge on Floor 59. - Private Check-in & Check-out at the Club Reception on 59th Floor - Buffet breakfast at Club Lounge (59F) from 06:00am to 10:00am - Non-alcoholic beverage at Club Lounge (59F) from 06:00am to 21:00pm - Daytime Delights (Sandwich, snack, dessert) at Club Lounge (59F) from 13:30am to 16:30pm - Sunset Delicious (hors d'oeuvres & international gourmet cuisine) at Club Lounge (59F) from 18:00pm to 21:00pm - Daily newspapers at the Club Lounge - Welcome seasonal fruit basket set up in room - Complimentary printing service up to 20 pages per stay (excluding color prints) - Tea or coffee at your morning wake-up call (Upon prior request) - 10% discount for Laundry service - Complimentary 03 pressing items per day (non- accumulated) - One hour complimentary use of the meeting room (Level 59) per day (subject to availability & advanced reservation) - Late check-out until 4pm (subject to availability)

Club Deluxe King Room Offering city views, air-conditioned rooms are furnished with a wardrobe, in-room safe, a flat-screen cable/satellite TV and sofa seating area and tea/coffee making facilities are also included. The en suite bathroom comes with a bathtub, separate shower, bathrobes and hairdryer. Guests enjoy access to the Club Lounge on Floor 59 - Private Check-in & Check-out at the Club Reception on 59th Floor - Buffet breakfast at Club Lounge (59F) from 06:00am to 10:00am - Non-alcoholic beverage at Club Lounge (59F) from 06:00am to 21:00pm - Daytime Delights (Sandwich, snack, dessert) at Club Lounge (59F) from 13:30am to 16:30pm - Sunset Delicious (hors d'oeuvres & international gourmet cuisine) at Club Lounge (59F) from 18:00pm to 21:00pm - Daily newspapers at the Club Lounge - Welcome seasonal fruit basket set up in room - Complimentary printing service up to 20 pages per stay (excluding color prints) - Tea or coffee at your morning wake-up call (Upon prior request) - 10% discount for Laundry service - Complimentary 03 pressing items per day (non- accumulated) - One hour complimentary use of the meeting room (Level 59) per day (subject to availability & advanced reservation) - Late check-out until 4pm (subject to availability)

Deluxe Twin Room Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views. The unit offers 2 beds.

Club Deluxe Twin Room Offering city views, air-conditioned rooms are furnished with a wardrobe, in-room safe, a flat-screen cable/satellite TV and sofa seating area and tea/coffee making facilities are also included. The en suite bathroom comes with a bathtub, separate shower, bathrobes and hairdryer. Guests enjoy access to the Club Lounge on Floor 59 - Private Check-in & Check-out at the Club Reception on 59th Floor - Buffet breakfast at Club Lounge (59F) from 06:00am to 10:00am - Non-alcoholic beverage at Club Lounge (59F) from 06:00am to 21:00pm - Daytime Delights (Sandwich, snack, dessert) at Club Lounge (59F) from 13:30am to 16:30pm - Sunset Delicious (hors d'oeuvres & international gourmet cuisine) at Club Lounge (59F) from 18:00pm to 21:00pm - Daily newspapers at the Club Lounge - Welcome seasonal fruit basket set up in room - Complimentary printing service up to 20 pages per stay (excluding color prints) - Tea or coffee at your morning wake-up call (Upon prior request) - 10% discount for Laundry service - Complimentary 03 pressing items per day (non- accumulated) - One hour complimentary use of the meeting room (Level 59) per day (subject to availability & advanced reservation) - Late check-out until 4pm (subject to availability)

Club Junior Twin Suite Offering city views, air-conditioned rooms are furnished with a wardrobe, in-room safe, a flat-screen cable/satellite TV and sofa seating area. Tea/coffee making facilities are also included. The en suite bathroom comes with a bathtub, separate shower, bathrobes and hairdryer. Guests enjoy access to the Club Lounge on Floor 59. - Private Check-in & Check-out at the Club Reception on 59th Floor - Buffet breakfast at Club Lounge (59F) from 06:00am to 10:00am - Non-alcoholic beverage at Club Lounge (59F) from 06:00am to 21:00pm - Daytime Delights (Sandwich, snack, dessert) at Club Lounge (59F) from 13:30am to 16:30pm - Sunset Delicious (hors d'oeuvres & international gourmet cuisine) at Club Lounge (59F) from 18:00pm to 21:00pm - Daily newspapers at the Club Lounge - Welcome seasonal fruit basket set up in room - Complimentary printing service up to 20 pages per stay (excluding color prints) - Tea or coffee at your morning wake-up call (Upon prior request) - 10% discount for Laundry service - Complimentary 03 pressing items per day (non- accumulated) - One hour complimentary use of the meeting room (Level 59) per day (subject to availability & advanced reservation) - Late check-out until 4pm (subject to availability)

Deluxe Suite This suite features air conditioning, view and electric kettle. Guests enjoy access to the Club Lounge on Floor 59: - Private Check-in & Check-out at the Club Reception on 59th Floor - Buffet breakfast at Club Lounge (59F) from 06:00am to 10:00am - Non-alcoholic beverage at Club Lounge (59F) from 06:00am to 21:00pm - Daytime Delights (Sandwich, snack, dessert) at Club Lounge (59F) from 13:30am to 16:30pm - Sunset Delicious (hors d'oeuvres & international gourmet cuisine) at Club Lounge (59F) from 18:00pm to 21:00pm - Daily newspapers at the Club Lounge - Welcome seasonal fruit basket set up in room - Complimentary printing service up to 20 pages per stay (excluding color prints) - Tea or coffee at your morning wake-up call (Upon prior request) - 10% discount for Laundry service - Complimentary 03 pressing items per day (non- accumulated) - One hour complimentary use of the meeting room (Level 59) per day (subject to availability & advanced reservation) - Late check-out until 4pm (subject to availability)

Premier Suite This suite features a sofa, flat-screen TV and minibar. Guests enjoy access to the Club Lounge on Floor 59: - Private Check-in & Check-out at the Club Reception on 59th Floor - Buffet breakfast at Club Lounge (59F) from 06:00am to 10:00am - Non-alcoholic beverage at Club Lounge (59F) from 06:00am to 21:00pm - Daytime Delights (Sandwich, snack, dessert) at Club Lounge (59F) from 13:30am to 16:30pm - Sunset Delicious (hors d'oeuvres & international gourmet cuisine) at Club Lounge (59F) from 18:00pm to 21:00pm - Daily newspapers at the Club Lounge - Welcome seasonal fruit basket set up in room - Complimentary printing service up to 20 pages per stay (excluding color prints) - Tea or coffee at your morning wake-up call (Upon prior request) - 10% discount for Laundry service - Complimentary 03 pressing items per day (non- accumulated) - One hour complimentary use of the meeting room (Level 59) per day (subject to availability & advanced reservation) - Late check-out until 4pm (subject to availability)

Junior King Suite Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views. The unit offers 1 bed.

Junior Twin Suite Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room features a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views. The unit has 2 beds.

About Lotte Hotel Hanoi
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Guest Reviews
9.2
Excellent
Location
Lotte Hotel Hanoi boasts a great location, conveniently connected to Lotte Shopping Mall and surrounded by shops, markets and restaurants. Despite being a bit outside the Old Quarter area, it is still considered a decent location with walking distance to many restaurants. Guests enjoyed being away from the noisy and chaotic French Quarter while being in the city center, allowing them to easily get around and explore. The hotel's location above a shopping center and being near a supermarket also added to the convenience of the stay. Overall, Lotte Hotel Hanoi's prime location was praised by guests as a great base for visiting the city and not having to worry about finding shopping or dining options nearby.

Breakfast
According to guest reviews, the breakfast at Lotte Hotel Hanoi is superb and offers a wide variety of dishes that cater to Korean and Western tastes. The buffet spread is great and the food is fantastic with many guests being satisfied and having no worries about the quality of the food. The hotel's restaurants are also delicious with some serving outstanding seafood platters. While some have commented on the long lines and crowded breakfast area, the hotel works to maintain safe distancing among dining tables in its restaurants. Overall, many guests have enjoyed the spectacular breakfast and consider it to be one of the best they have had, despite some improvements that could be made in the service and variety of the menu.

Rooms
Lotte Hotel Hanoi offers a luxurious experience with clean and spacious rooms that provide great views of Hanoi from the high floors. The rooms are well-maintained with modern amenities, comfortable beds and steady hot water. The staff is helpful and the location is convenient with various choices of restaurants. Although some reviews mention small rooms and old decor, overall guests are satisfied with the cleanliness, room services and facilities provided. The marble present in some rooms gives them an exceptional touch and some rooms come with a modern toilet and washlet.

Beds
If a comfortable bed is at the top of your priority list when searching for hotels, then look no further than Lotte Hotel Hanoi. The beds at this hotel are super comfortable with many guests raving about the soft and plush bedding. Some guests did mention that the pillow was too soft and the mattress was a bit off, but overall, the reviews were positive. The bedding was also noted to be clean and well-maintained with the exception of one guest who mentioned that the duvet cover was not changed during their stay. However, the majority of guests had no complaints and described the beds as "푹신한," meaning soft and cushy.

Cleanliness
Lotte Hotel Hanoi boasts impeccable cleanliness with guests raving about the spotless and well-maintained facilities. Rooms are spacious and pleasantly clean, featuring outstanding amenities and offering beautiful views of the city. Despite some minor issues with lingering odors in the bathrooms or missed bedding changes, everything is kept super clean and professional. The hotel's location is also outstanding with guests appreciating the quiet and peaceful space. Friendly staff members add to the delightful stay, making Lotte Hotel Hanoi a top choice for a relaxing and clean stay in the heart of the city.

Staff
Lotte Hotel Hanoi is noted for its exceptional staff service with courteous and friendly personnel who are considered top-class. The hotel is clean and neat with attentive and considerate staff who cater to guests' needs and provide amazing customer service. While some guests have reported unpleasant experiences with cleaning staff or inexperienced waiters, the overall reviews are positive with guests praising the professionalism and kindness of the hotel staff. The front desk staff is particularly noted for being helpful and friendly and catering staff is friendly and attentive. Guests appreciate being greeted with a smile and willing assistance, even in instances where language barriers exist. The hotel staff is considered by many guests to be a significant factor in the comfort and satisfaction of their stay at Lotte Hotel Hanoi.

Wi-Fi
Guest reviews of Lotte Hotel Hanoi highlight the hotel's fast and reliable wifi service. Some guests had issues with staff's slow response, but overall the internet speed received positive feedback. However, some guests mentioned issues with TV channels including the absence of YouTube and the crowding of breakfast areas.

Spa
If you want to indulge in some luxurious pampering during your stay in Hanoi, Lotte Hotel Hanoi's spa is definitely worth a visit. Guests rave about the first-class facilities available, such as the swimming pool and lounge. The Evian Spa in particular is described as "amazing" by one impressed reviewer. While some guests note that the spa is expensive, others appreciate the cleanliness of the sauna and shower areas. Overall, the spa at Lotte Hotel Hanoi is a great place to unwind and treat yourself to some well-deserved relaxation.

Pool
Guests of Lotte Hotel Hanoi have praised the hotel's pool as being clean, spacious and enjoyable to use. The indoor pool was particularly appreciated, though some wished there was an outdoor option available as well. The general atmosphere around the pool and lounge area was described as pleasant with some guests mentioning the pool's temperature as being comfortable. Though there were a few negative comments about the lack of a view from the outdoor pool and the rooftop bar's restriction on kids, most guests found the facilities and pool area to be excellent overall.

Nightlife
Located central yet far enough from the hustle and bustle of the Old Quarter and French Quarter, Lotte Hotel Hanoi offers exceptional service and additional amenities such as a spa. The highlight of the stay is the rooftop Skybar which provides amazing views and a good atmosphere with a good live band. Guests can also explore the many Japanese restaurants in the surrounding area. With not much else in terms of nightlife around the hotel, the bar is the perfect place to relax and enjoy a drink while taking in the city's sights.

5 Star
Lotte Hotel Hanoi is an exceptional, luxurious hotel that provides guests with a five-star experience. The location is perfect and the facilities and services are impeccable. The hotel boasts a well-maintained pool and sauna, clean room service and courteous bellboys. Guests rave about the fantastic views from the rooms and the modern, luxurious décor. The staff is incredibly kind and accommodating, ensuring that every guest has a phenomenal stay. Although some visitors note that improvements could be made to the room service menu, the hotel easily earns its five-star rating. Plus, the hotel’s gym and yoga sessions offer unique amenities that are perfect for business or leisure travelers. If you’re looking for the best hotel in Hanoi, look no further than Lotte Hotel.

Luxury
If you're looking for a luxurious stay in the heart of vibrant Hanoi, Lotte Hotel is the place to be. With excellent facilities including a swimming pool and lounge and being located near a Lotte Mart and department store, this hotel provides convenience and comfort. Travellers agree that this is a fantastic hotel with elegant decor, providing a five-star experience at an affordable price. While the breakfast quality may not match up to other premium hotels, the luxurious and modern facilities make up for it. The rooms are very modern and decorated with gorgeous lighting, offering breathtaking views of the city from the 58th floor. The marble accents give the hotel a unique touch that guests describe as exceptional. From the friendly staff to the beautiful decor, Lotte Hotel Hanoi is a top choice for a stay in Vietnam's bustling capital.

Romantic
Lotte Hotel Hanoi offers an exceptional romantic experience with breathtaking views from the 58th floor. Guests can enjoy high-quality jazz performances at the hotel bar while sipping on cocktails and admiring the stunning city skyline. The hotel staff also goes above and beyond to make special occasions like birthdays unforgettable, as one guest received a complimentary cake for their partner's celebration. For those looking for a more intimate setting, the hotel offers rooftop ambiance where one can relax and take in the mesmerizing surroundings. Overall, Lotte Hotel Hanoi provides a romantic getaway that exceeds expectations.


Yes, Lotte Hotel Hanoi has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Lotte Hotel Hanoi.

No, Lotte Hotel Hanoi doesn't allow dogs.

Yes, parking facilities are available at Lotte Hotel Hanoi.

Yes, Lotte Hotel Hanoi has a gym.
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