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Pan Pacific Hanoi

Hanoi , 1 Thanh Nien Road (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPan Pacific Hanoi is a well-located hotel with a lot to offer for a comfortable and pleasant stay in Hanoi. The hotel provides the best view of Truc Bach Lake and the West Lake and some rooms feature a lake-facing view for a tranquil stay. The breakfast at Pan Pacific Hanoi has received mostly positive feedback from guests with a great and excellent selection of delicious food. The Pan Pacific Hanoi boasts stunning rooms with spotless interiors and beautiful views, although some guests noted that the rooms look a bit dated and could use an upgrade. The hotel is known for its exceptional cleanliness and hospitality with guests raving about the spotless and beautiful rooms. Guests who've stayed at the Pan Pacific Hanoi have praised the hotel staff for their exceptional customer service with the personnel described as engaging, well-trained and tremendously helpful. The Pan Pacific Hanoi hotel boasts an impressive and well-maintained swimming pool and gym area with both indoor and heated options available. Despite one guest noting slight dirtiness in the pool water, many others commented on the cleanliness and spaciousness of the pool. Overall, Pan Pacific Hanoi is a great choice for visiting great places in Hanoi with excellent rapport qualité prix and well situated for a quiet location outside the center but still close to points of interest.
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Luxury Hotel

Hotel near Golf Courses

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool Outdoor Pool

Business Hotel

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Accessible Hotel

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5-Star Hotel

Hotel with Outdoor Pool

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Hotel with Heated Pool

Room Types

Pacific Club Room This air-conditioned club room has carpeted flooring and is soundproof. It is fitted with a flat-screen satellite TV, minibar and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.

Deluxe Double Room Featuring contemporary decor with light tones, this air-conditioned double room is fitted with a flat-screen satellite TV and a work desk overlooking panoramic views of the city. The en suite bathroom includes a hairdryer and free toiletries.

Premier Lake View Room This air-conditioned premier room opens up to panoramic views of West Lake. It is fitted with carpeted flooring, a flat-screen TV and a desk. The en suite bathroom includes a separate bathtub and a standing shower.

Studio Suite This spacious air-conditioned suite opens up to panoramic views of the lake. It has a separate living room fitted with a flat-screen TV, desk and minibar. The en suite bathroom includes a hairdryer and free toiletries.

Deluxe Twin Room Featuring contemporary decor with light tones, this air-conditioned twin room is fitted with a flat-screen satellite TV and a work desk overlooking panoramic views of the city. The en suite bathroom includes a hairdryer and free toiletries.

One-Bedroom Premier Serviced Suite This one-bedroom apartment comes with a separate living room with sofa and fully-equipped kitchen. En suite bathroom comes with a deep bathtub, separate rain shower stall and free toiletries.

One-Bedroom Executive Serviced Suite This apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The well-fitted kitchen features a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, soundproof walls, a minibar as well as city views. The unit offers 1 bed.

Two-Bedroom Premier Serviced Suite This spacious apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. In the well-equipped kitchen, guests will find a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, soundproof walls, a minibar as well as lake views. The unit has 3 beds.

Two-Bedroom Executive Serviced Suite This spacious apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. In the kitchen, guests will find a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, soundproof walls, a minibar as well as lake views. The unit has 3 beds.

About Pan Pacific Hanoi

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Guest Reviews

8.5

Very Good

Location

Pan Pacific Hanoi is well positioned in a good location overlooking partial street and river. It's central and close to everything, making it a great choice for visiting great places in Hanoi. The hotel provides the best view of Truc Bach Lake and the West Lake. While it's slightly out of the old town and a bit far from eateries, it's an excellent location for those who wish to spend time away from the tourist areas. Some rooms feature a lake-facing view for a tranquil stay. It's a great deal with excellent rapport qualité prix and well situated for a quiet location outside the center but still close to points of interest like Ho Chi Minh Mausoleum and there are restaurants nearby too. While some find the traffic in Hanoi too busy, the location is excellent for walks around the nearby lake. Additionally, the room sizes are spacious and the separate shower and bathtub configuration makes it comfortable for Japanese guests. In summation, Pan Pacific Hanoi is a well-located hotel with a lot to offer for a comfortable and pleasant stay in Hanoi.

Breakfast

The breakfast at Pan Pacific Hanoi has received mostly positive feedback from guests. The buffet offers a great and excellent selection of delicious food and the breakfast and dinner buffets were said to be stunning. One guest described the breakfast as very good and included comfortable beds and a great shower. Although some mentioned that the breakfast choice was limited and not included in the expensive hotel prices, the staff were helpful and the location was convenient. Overall, the breakfast was nice and highly recommended with comments even in different languages such as "sehr gutes Frühstücksbüffet", "朝食が美味しかった" and "朝食が充実していた". Additionally, guests enjoyed the beautiful view and good bathroom amenities.

Rooms

The Pan Pacific Hanoi boasts stunning rooms with spotless interiors and beautiful views. While some guests noted that the rooms look a bit dated and could use an upgrade, they were still impressed with the spaciousness and comfortable furnishings. Some issues with bi-fold doors and latches were reported, as well as stained ceilings in certain rooms. However, many guests praised the hotel's soundproofing and ability to provide high floors with nice views. Overall, the rooms were described as comfortable and spacious, albeit some felt they were small or not furnished to their liking. Despite these minor critiques, the majority of guests found the rooms to be a pleasant and enjoyable part of their stay at Pan Pacific Hanoi.

Cleanliness

The Pan Pacific Hanoi hotel is known for its exceptional cleanliness and hospitality. Guests have raved about the spotless and beautiful rooms with many praising the cleaning staff for their exceptional work. However, some guests have mentioned poor housekeeping practices and suggest that staff should knock before entering guest rooms. Overall, guests have found the hotel to be very clean with one even describing the pool as spacious and free of chlorine smell. While some guests have noted that the towels are old and the toilets lack sprayers, they still find the hotel to be immaculate. Whether enjoying the city or simply lounging at the hotel, guests can always count on an impeccably clean and comfortable stay at the Pan Pacific Hanoi.

Staff

Guests who've stayed at the Pan Pacific Hanoi have praised the hotel staff for their exceptional customer service. From friendly check-in staff to attentive managers, the personnel were described as engaging, well-trained and tremendously helpful. The receptionist was knowledgeable and the junior staff were apologetic and dedicated to ensuring a comfortable stay. In addition, the club lounge was excellent with Ms Hue receiving high praise for her service. Although some guests noted a lack of staff due to COVID-19, the existing personnel were described as competent, efficient and always smiling. Ultimately, it seems the staff truly make this hotel stand out, their kindness and dedication to helping guests exceeding expectations.

Pool

The Pan Pacific Hanoi hotel boasts an impressive and well-maintained swimming pool and gym area with both indoor and heated options available. Though there is no pool bar, the pool offers a great view of the lake and is perfect for sports. While it was unfortunately closed due to Covid, guests rave about the top-quality experience of the Pan Pacific pool and gymnasium with some even calling it a "must do." Despite one guest noting slight dirtiness in the pool water, many others commented on the cleanliness and spaciousness of the pool with one guest specifically stating "la piscina muy amplia y limpia."

Yes, Pan Pacific Hanoi has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Pan Pacific Hanoi.

No, Pan Pacific Hanoi doesn't allow dogs.

Yes, parking facilities are available at Pan Pacific Hanoi.

Yes, Pan Pacific Hanoi has a gym.

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