Hat Yai, 3 Sanehanusorn Road, Hat Yai7.005889,100.471269(Show on Map)
8.4
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesFri, 07 Aug - Sat, 08 Aug07 Aug - 08 Aug
1 Room2 Guests
Info
Summary of reviews
Centara Hotel Hat Yai is highly praised for its prime location in the heart of Hat Yai's bustling city center. Its strategic placement provides easy access to major shopping outlets, restaurants, markets and nightlife, making it an ideal choice for travelers looking to explore the city. Guests particularly appreciate its proximity to the Lee Gardens night market, traditional markets, bars and entertainment areas.
The breakfast experience at the hotel is another standout feature, often described as superb with a wide variety of local specialties and international options offered in a plentiful buffet. Guests highlight the excellent taste and the availability of Halal-certified options, enhancing the experience for Muslim travelers. While some suggest the addition of more fruit and local dishes, the overall feedback on breakfast is overwhelmingly positive.
Dining during dinner receives a mix of reviews. The Japanese buffet is especially commended and the on-site Japanese restaurant is a popular choice among guests. However, some reviews note the need for improvement in the quality of the dinner offerings and in-room dining selections. Despite these critiques, the dining experience at Centara Hotel Hat Yai remains satisfactory for many, especially those who favor buffet-style meals.
The rooms are noted for their spaciousness and cleanliness with many guests describing them as comfortable and featuring nice city views. However, there are comments on the dated decor and furnishings, including mentions of old furniture and minor maintenance issues. Even so, the high standard of cleanliness and overall comfort of the rooms contribute positively to the stay.
Cleanliness is consistently highlighted with guests frequently praising the hotel's well-maintained environments and daily changing of towels. Despite the hotel’s somewhat dated appearance, guests find the overall cleanliness to be a strong point, adding to their comfort.
The staff at Centara Hotel Hat Yai are continuously praised for their friendliness, politeness and helpfulness. Specific mentions of team members who go above and beyond to make guests' stays smooth and enjoyable reflect the hotel's commitment to excellent customer service. The staff's ability to handle issues efficiently and provide professional assistance is frequently appreciated.
The hotel also offers reliable and strong complimentary Wi-Fi, which is a significant positive for guests needing constant connectivity. Enhanced comfort through upgrades to mini suites is an additional plus, although the limited electrical outlets and absence of USB sockets are noted as minor inconveniences.
The charming swimming pool provides a relaxing spot despite being small and sometimes cold. Some guests point out that the pool area could use better maintenance and decor updates. Nevertheless, it remains a pleasant amenity for unwinding.
Parking is free and secured, offering ease of access to guests. However, some improvements are needed in terms of lighting, signage and ventilation to enhance the overall experience of utilizing the parking facilities.
Centara Hotel Hat Yai is family-friendly with guests often highlighting its suitability for family vacations thanks to child-friendly amenities and services. The hotel's convenient location close to local attractions contributes to its appeal for families.
For those seeking nightlife, the hotel's location is excellent, providing easy access to bustling night markets and late-open shops. Live entertainment in the area adds to the vibrant atmosphere, making it a great choice for those looking to enjoy the city's nightlife.
Overall, Centara Hotel Hat Yai is celebrated for its strategic location, superior breakfast, friendly staff and clean, comfortable accommodations, making it a reliable choice for travelers looking to enjoy a seamless and pleasant stay in Hat Yai.
Categories
Sustainability Journey
Centara Hotels & Resorts, including Centara Hotel Hat Yai, has a comprehensive sustainability policy focusing on environmental conservation, energy efficiency, and responsible water and waste management. The hotel has been certified Silver by EarthCheck and produces natural fertilizers from food waste for its gardens. It also uses reusable glass water bottles.
Honeymoon
Centrally located, this hotel offers a spa, outdoor pool, and excellent service. It features spacious suites, multiple dining options, and is close to shopping centers, making it ideal for a convenient and romantic honeymoon.
Spa
This 4-star hotel features a full-service spa, offering a variety of treatments. It also has an outdoor pool and is centrally located, making it a convenient choice.
Family
This hotel is a popular choice for families, offering a comfortable stay with standard breakfast options and amenities suitable for family vacations. Its location and services cater well to families looking for convenience and a pleasant experience.
Pool
This hotel features a well-maintained swimming pool and is strategically located in downtown Hat Yai, making it convenient for guests to explore the city. It is a 4-star property.
Rooftop Pool
Outdoor Pool
Business
This hotel is a leading venue for corporate events, featuring the spacious Sukhontha Hall that can accommodate up to 450 people for receptions and be divided into three smaller meeting rooms. It offers audio-visual facilities and complimentary Wi-Fi. The hotel is also connected to CentralFestival Hat Yai for convenient retail access.
Parking
This hotel features free private parking, free self-parking, and indoor parking facilities. Guest reviews indicate that the carpark space is adequate, offering a reliable parking solution in the city center.
Accessible
This hotel is listed as an accessible hotel and popular with guests booking accessible hotels. It offers facilities for disabled guests and is wheelchair accessible. The hotel also provides accessible parking.
Gym
The hotel includes a fitness center for guests looking to exercise. It also offers a rejuvenating spa and an outdoor pool for relaxation.
4 Star
This hotel is centrally located, making it ideal for shopping and exploring Hat Yai. It offers a range of facilities including a spa, fitness center, swimming pool, and multiple dining venues. The hotel provides comfortable rooms and suites with city views.
Outdoor Pool
This hotel offers an outdoor pool with sweeping city views, a rejuvenating spa, and is situated above the Central Department Store, making it ideal for relaxation and convenience.
Nightlife
Free Wi-Fi
Romantic
Rooftop Pool
Room Types
Superior - TwinThe twin room comes with air conditioning, a minibar, a tea and coffee maker as well as a safe deposit box. The unit offers 2 beds.
Superior - KingThe triple room provides air conditioning, a minibar, a tea and coffee maker along with a safe deposit box. The unit offers 1 bed.
Deluxe - Twin The twin room provides air conditioning, a minibar, a tea and coffee maker along with a safe deposit box. The unit offers 2 beds.
Deluxe - KingThis triple room is air-conditioned and features a minibar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Premium Deluxe - KingThe spacious air-conditioned triple room features a minibar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Superior Studio Twin The twin room's kitchenette is available for cooking and storing food. The spacious air-conditioned twin room offers a minibar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.
Superior Studio KingThe triple room's kitchenette is available for cooking and storing food. The spacious air-conditioned triple room features a minibar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Deluxe Studio KingThe triple room's kitchenette is available for cooking and storing food. The spacious air-conditioned triple room provides a minibar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Premier Studio KingThe triple room's kitchenette is available for cooking and storing food. The spacious air-conditioned triple room features a minibar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Residence One Bedroom KingThe quadruple room's kitchenette is available for cooking and storing food. The spacious air-conditioned quadruple room offers a minibar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Executive Suite - KingThe spacious air-conditioned suite offers a minibar, a tea and coffee maker and a safe deposit box.
Twin RoomThe unit has 2 beds.
Guest Reviews
8.4
Very Good
Review Summaries
Location
Centara Hotel Hat Yai boasts a prime location in the heart of Hat Yai's bustling city center, making it an ideal choice for travelers. Situated right next to the Lee Gardens night market and within close proximity to numerous shopping outlets, restaurants and markets, this hotel offers guests unparalleled convenience. Whether you are looking to explore local food stalls, indulge in a spa treatment or catch a tuk tuk to nearby attractions, everything is within easy reach. The hotel's strategic placement also means easy access to traditional markets, bars and entertainment areas. Its central location is frequently praised by guests, highlighting the hotel's excellent position for both leisure and shopping activities. Overall, Centara Hotel Hat Yai is celebrated for its superb and strategic location, providing guests with a seamless and enjoyable experience in the city.
Breakfast
The breakfast experience at Centara Hotel Hat Yai receives high praise from guests with many highlighting the extensive variety and quality offered. The breakfast buffet is described as plentiful, featuring a wide range of both local specialties and international options. Some guests noted the outstanding and excellent taste, calling it one of the best they've experienced in Thailand. Specific mentions include a Halal-certified restaurant, making it a convenient choice for Muslim travelers.
While some reviews suggest that breakfast could benefit from even more variety, particularly with additional fruit and local dishes, the overall consensus is positive. The breakfast is often described using words like superb, brilliant and delicious. Highlighted items include an array of pastries and delightful local favorites and the breakfast service is commendable with friendly and helpful staff attending to guests.
Despite a few comments on the need for more variety and occasional remarks on staffing manners, the general sentiment shows satisfaction with the breakfast offering, suggesting that it significantly adds to the overall experience at Centara Hotel Hat Yai. The inclusion of breakfast in the stay, coupled with high quality and vast choices, makes it a standout feature for many guests.
Dinner
Centara Hotel Hat Yai offers a variety of dining options that have received mixed feedback from its guests. Many reviewers found the hotel's dinner buffet to be especially enjoyable, highlighting the delicious Japanese buffet and praising the great Japanese restaurant on-site. The first night's buffet dinner was often mentioned positively for its enjoyable experience. There's also a cafe near the hotel that provides halal food, making it a convenient stop for guests.
However, not all feedback was positive. Some reviewers remarked on the free dinner and breakfast, describing them as terrible and the Japanese restaurant, Ginger, received stark criticism from a few guests who found the food subpar. Suggestions were also made for more in-room dining selections. Despite these critiques, the overall sentiment reflects a satisfactory dining experience at Centara Hotel Hat Yai, particularly for those who appreciate a good buffet.
Rooms
The rooms at Centara Hotel Hat Yai receive mixed feedback from guests with a notable emphasis on both size and cleanliness. Many visitors appreciate the spaciousness of the rooms, often highlighting them as big, large or spacious with nice views of the city. Cleanliness is consistently praised with guests frequently describing the rooms as clean and comfortable. Beds and pillows also receive positive mentions for being comfortable.
However, several reviews point out that the room decor and furnishings are dated with mentions of old furniture and appliances and bathrooms needing updates. Some guests noted minor issues such as poor drainage, slippery floors and sighting of hair even after cleaning. Despite these drawbacks, many visitors found the overall stay to be satisfactory, appreciating the good facilities and occasional room upgrades to apartment-style accommodations.
While there are concerns about the rooms being old and in need of renovation, the combination of cleanliness, comfort and spaciousness often leaves guests with a generally positive impression of their stay.
Beds
Centara Hotel Hat Yai has received numerous positive comments about the quality of its beds. Guests frequently describe the beds as very comfortable, often mentioning specifically the comfort of both the beds and pillows. The hotel offers a variety of bed sizes, including twin beds and large double beds, which seem well-suited for families. Many guests have appreciated sleeping on beds that are consistently noted for being firm but comfortable. While there are mentions of some bed corners being chipped, the overall consensus is that the beds provide a good night's sleep, being described as super comfy, soft and large.
Cleanliness
Located in a central area, the Centara Hotel Hat Yai has been consistently praised for its cleanliness. Guests often mention clean and well-maintained rooms with many highlighting the comfort and presentability of their accommodations. Towels are changed daily, ensuring an ongoing fresh feel.
Although the hotel itself might be viewed as slightly dated, the high standard of cleanliness across rooms, facilities and overall environment remains a standout feature. Despite an occasional oversight, such as dust on mirrors or an average level of bathroom cleanliness, most visitors find their rooms very clean and spacious. Moreover, the general comfort of the rooms adds to a positive stay.
The service matches the cleanliness with guests appreciating the great hospitality. The central location of the hotel is also noted as a convenience, making it easy for guests to explore the area. The combination of a central location, clean and comfortable rooms and attentive service makes Centara Hotel Hat Yai a reliable choice for travelers.
Staff
Centara Hotel Hat Yai's staff receives high praise from guests, consistently described as friendly, polite and extremely helpful. Many travelers commend specific team members for their attentiveness and professionalism, mentioning that individuals such as Daniel Methee Chak (Bell Capt) and other front office staff contribute significantly to a smooth check-in experience. The team is noted for their warmth and cheerful demeanor with staff routinely greeting guests warmly and even assisting with luggage and queries.
Guests frequently mention the excellent customer service, highlighting the staff's ability to handle issues quickly and efficiently while maintaining a positive attitude. Language barriers are rarely a problem, as some staff members can communicate in multiple languages, such as Malay. From housekeeping to the bellboys, every employee is recognized for their courteous and friendly approach.
The staff's exceptional service extends across all areas reported, from the reception desk to dining services, ensuring a welcoming and comfortable stay for guests. Their ability to adapt quickly, speed up processes and provide professional assistance when needed is highly appreciated. This consistent high level of service makes many guests eager to consider a return visit to the hotel.
Wi-Fi
Centara Hotel Hat Yai provides a comfortable stay with reliable and strong Wi-Fi services, ensuring guests remain connected throughout their visit. Although the decor and furnishings are somewhat dated, the hotel compensates with amenities like complementary upgrades to mini suites and additional sofa seating, enhancing the overall comfort. The age of the hotel is evident in the limited electrical outlets and absence of USB sockets in the bedrooms, which might be inconvenient for some guests. Nevertheless, the solid Wi-Fi service remains a significant positive aspect, supporting an enjoyable and connected stay.
Pool
Centara Hotel Hat Yai offers a charming swimming pool that several guests have appreciated. Many found it to be a delightful spot to unwind. However, some visitors noted that the pool is relatively small and the water can be quite cold. Additionally, there were comments about the surrounding furniture being damaged and the overall decoration appearing outdated. The area also seems to suffer from poor ventilation, leading to a slightly musky atmosphere. Despite these drawbacks, the pool remains a pleasant feature of the hotel for those looking to relax.
Parking
Centara Hotel Hat Yai offers free, secured and available parking facilities. Guests appreciate the convenience of having parking within the hotel itself. However, there are recurring complaints about the parking area's condition, including dim lighting, unclear signage and a musty smell. The parking lot is noted to be dark, dusty, crowded and the entrance and exit are considered narrow. Although the parking services are free and always accessible, the overall management of the parking area could benefit from improvements to enhance guest safety and comfort.
Family
Centara Hotel Hat Yai receives high praise from guests, especially those traveling with family. Many reviews highlight the hotel's prime location, which is conveniently close to local attractions, making it easy to explore the area. The hotel's child-friendly atmosphere is frequently mentioned with guests noting that it is well-suited for families. The delighted sentiments of family groups, including those traveling with siblings, reflect the welcoming environment. Positive comments about the family-friendly service and staff further reinforce the hotel's appeal for family vacations. All in all, Centara Hotel Hat Yai stands out as a great option for families seeking a pleasant and accommodating stay.
Nightlife
Centara Hotel Hat Yai is ideally positioned for those seeking vibrant nightlife experiences. The hotel's prime location places guests right in the midst of the bustling night markets, where a variety of good bites can be found. Adding to the lively atmosphere are shops that remain open until late, providing ample opportunities for evening shopping. Live entertainment is a prominent feature in the area with options ranging from live music to night bands, although it's worth noting that the occasional off-tune singer might perform. Overall, Centara Hotel Hat Yai offers excellent accessibility to nightlife, making it a good choice for night owls.
FAQ
Yes, Centara Hotel Hat Yai has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Centara Hotel Hat Yai.
No, Centara Hotel Hat Yai doesn't allow dogs.
Yes, parking facilities are available at Centara Hotel Hat Yai.
