Hengchun, No. 998, Henggong Road22.009655,120.741188(Show on Map)
8.5
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesMon, 29 Jun - Tue, 30 Jun29 Jun - 30 Jun
1 Room2 Guests
Info
Summary of reviews
Grand Bay Resort Hotel strikes a notable balance between convenience and comfort with a strategic location near Hengchun City that offers easy access to local attractions, dining spots like McDonald’s and Starbucks and essential amenities. Guests find the proximity to the Hengchun Night Market, Kenting Street and tourist destinations such as Lu’er Island to be a significant advantage. This optimal positioning ensures visitors can explore local sites effortlessly while enjoying a peaceful environment.
The hotel's breakfast receives high praise for its diverse and plentiful offerings, catering to both Chinese and Western tastes. Guests frequently highlight the rich selection of fresh ingredients, the inclusion of child-friendly features and vegetarian labeling, making it a delightful and inclusive dining experience. The set meal options delivered to rooms provide added convenience and satisfaction.
While the dinner experience is more varied in guest opinions, many appreciate the delicious food and the inclusion of meal options with their stay. However, there are noted issues with the reservation system, early restaurant closing times and quality concerns, particularly regarding the hotpot buffet and vegetarian options. These areas present opportunities for improvement to enhance guest satisfaction further.
Guest rooms at the Grand Bay Resort Hotel are generally celebrated for their spaciousness, modern design and family-friendly amenities. Features such as multiple power outlets, RO water filters and diverse bed configurations make for a comfortable stay. Despite recurring concerns about cleanliness and noise insulation, the overall room quality and thoughtful design elements contribute positively to the guest experience.
Cleanliness standards appear varied with many commending the hotel's tidy and well-maintained environment. However, several guests report significant issues, such as mold, dust and leftover debris in rooms, indicating a need for more consistent housekeeping efforts.
The hotel's staff earn considerable praise for their friendly, professional and supportive demeanor, making guests feel welcome and well-cared for. Despite occasional service efficiency gaps, the overall commitment to high-quality service significantly enhances the stay.
However, the wifi connectivity experiences numerous complaints with weak signals in rooms and inconsistent service times, necessitating improvements to meet guests' needs effectively.
The pool facilities receive mixed reviews, mainly due to cold temperatures and maintenance issues, though the amenities cater well to families with children. Parking options are generally appreciated for their convenience, despite some space and navigation challenges.
Indeed, one of the hotel’s most substantial strengths lies in its family-oriented offerings. Comprehensive entertainment options, child-friendly amenities and engaging activities ensure that families, especially those with young children, feel both entertained and comfortable throughout their stay.
Overall, Grand Bay Resort Hotel stands out for its favorable location, diverse breakfast options and family-friendly environment, complemented by friendly staff. While areas like dinner service, room cleanliness and wifi need addressing, the hotel remains a strong choice for enjoyable and accessible accommodation in Hengchun City.
Categories
Luxury
This hotel offers extensive family-friendly luxury with a water park, indoor pool, and a large kids' club featuring high-rise slides. Guests also benefit from a fitness center and multiple dining options.
Family
Grand Bay Resort Hotel is consistently praised for its exceptional family-friendly atmosphere, making it an excellent choice for those traveling with children. The hotel offers a range of parent-child facilities, including spacious family tents, a sizable family amusement park and dedicated children’s play areas.
Romantic
Offers comfortable accommodations and a range of facilities suitable for a relaxing getaway. Its location and amenities provide a pleasant environment for couples.
Pool
This 5-star hotel is popular for its swimming pool facilities and is located in Hengchun. It features spacious rooms and is a favorite among guests looking for hotels with pools.
Indoor Pool
Children's Pool
Business
This hotel provides a comfortable and convenient stay for business travelers. It offers essential amenities and services that cater to professional needs. The location is suitable for accessing business and leisure activities.
Parking
This hotel provides a spacious car park free of charge, offering convenient onsite parking. It also features an electric vehicle charging point, enhancing modern parking convenience for guests.
Accessible
Grand Bay Resort Hotel has increased accessibility and is accessible by elevator. There is an accessible route from the accessible public entrance to various areas including guestrooms, registration, meeting rooms, restaurants, business center, and swimming pool.
Gym
Grand Bay Resort Hotel provides a fitness center, ensuring guests have access to exercise facilities during their stay. The gym includes a range of equipment for various workout routines.
Children's Pool
Grand Bay Resort Hotel is a family-favorite with spacious rooms that provide ample room for children. It offers a variety of activities suitable for families.
Indoor Pool
The Grand Bay Resort Hotel offers a well-regarded indoor pool and a dedicated children's pool, complete with sunloungers. Its integration with a water park, featuring a transparent slide, provides a fun and engaging indoor swimming experience, particularly for families.
Sustainability Journey
Honeymoon
Room Types
Elite Queen RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Parent-child Theme RoomOffering free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit has 2 beds.
Deluxe Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Honeymoon SuiteProviding free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Connecting SuiteThe spacious suite features 1 bedroom and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 2 beds and 2 futons.
Deluxe Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.
Parent-child Family RoomOffering free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit has 2 beds.
Superior Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit has 2 beds.
Presidential SuiteThis suite's special feature is the sauna. Providing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 2 beds.
Elite Triple RoomProviding free toiletries, this triple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Elite Twin RoomOffering free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit has 2 beds.
Elite Quadruple RoomOffering free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 4 beds.
Family RoomProviding free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned family room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Family RoomProviding free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned family room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Triple Room - Disability AccessFeaturing free toiletries, this triple room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. The triple room features soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as mountain views. The unit has 2 beds.
About Grand Bay Resort Hotel
Registry or License or Notification Number: 1446
Guest Reviews
8.5
Very Good
Review Summaries
Location
Situated in a convenient location, the Grand Bay Resort Hotel is close to Hengchun City and various dining options, including McDonald’s and Starbucks. The quiet area around the hotel provides a calm environment, yet it remains near bustling spots like the Hengchun Night Market and Hengchun Old Street. This makes it easy for guests to enjoy local attractions and dining facilities.
The hotel is also accessible with a bus station within walking distance and convenient parking available. It's located on the provincial highway, which makes it easy to find and navigate from other parts of the region. Accommodation is not far from key tourist spots like Kenting Street and Lu’er Island water dolphins, providing guests with numerous exploration opportunities.
Despite being situated slightly farther from Kenting Street, the hotel’s positioning within Hengchun’s city center offers straightforward access to various amenities and attractions, including a deer park and ancient city walls. The nearby convenience stores, fast food outlets and coffee shops add to the ease of dining and shopping. Overall, the location of Grand Bay Resort Hotel ensures guests have an accessible and enjoyable stay with plenty of local conveniences at their fingertips.
Breakfast
The breakfast at Grand Bay Resort Hotel consistently receives positive feedback for its diversity and quality. Guests appreciate the wide variety of fresh and delicious options available, including both Chinese and Western dishes and freshly squeezed juices. The buffet is described as plentiful with ingredients replenished quickly, ensuring a satisfying dining experience. Many find the breakfast rich and abundant, offering various breads, noodles and even freshly squeezed lime or orange juice.
Families benefit from the child-friendly features and vegetarian labeling, which adds to the inclusive atmosphere. Some reviews note that breakfast includes set meal options that can be delivered directly to the room, offering convenience and a substantial portion size, enough to satisfy even the hungriest of guests.
While mostly positive, a few guests mentioned that the breakfast experience can get crowded during peak times and that some found the variety lacking on subsequent days. However, the overall consensus highlights that the breakfast at Grand Bay Resort Hotel contributes significantly to a pleasant stay, making it a strong point for future visitors to consider.
Dinner
The dinner experience at Grand Bay Resort Hotel invites mixed reviews from guests. On the positive side, the hotel offers convenient accommodation options that include breakfast and dinner with many guests appreciating the delicious food. Families found the breakfast and dinner to be particularly enjoyable and the overall dining experience is described as good. However, there are significant areas for improvement. There is only one restaurant available and it closes early, which may be inconvenient. The dinner reservation system has limited capacity, making it challenging for guests to secure a spot.
Specific issues include the quality and cleanliness of the ingredients for the hotpot buffet dinner, which some guests found subpar. The hotpot, while available at night for 680 NT per person, came with complaints about the quality of the meat and the presence of a hair in a meatball. Additionally, purchasing drinks and fried food separately adds to the overall cost, which some guests believe does not offer good value for money.
Vegetarian options seem to be particularly lacking. There was difficulty in finding a vegetarian section and communication with the staff about dietary needs was not always effective. Instances of eggs containing eggshells and bread with ingredients not suitable for vegetarians were reported. While the hotel staff attempted to accommodate by frying eggs, the overall satisfaction with the vegetarian offerings was low.
In summary, while the Grand Bay Resort Hotel manages to satisfy with delicious food and a generally good dinner experience, there remain significant challenges regarding menu quality, reservation limitations and catering to specific dietary needs, which detract from the overall value.
Rooms
The guest reviews for the rooms at Grand Bay Resort Hotel provide a mixed but generally favorable picture. The rooms are widely praised for their spaciousness, comfort and thoughtful design with many guests appreciating the modern aesthetics and well-separated wet and dry areas in the bathrooms. The accommodations are described as particularly family-friendly, offering amenities such as children’s toothbrushes and ample entertainment options for kids. Moreover, rooms typically come with conveniences like multiple power outlets and an RO water filter, enhancing the overall stay.
Cleanliness appears to be one of the most prominent issues with several guests reporting problems ranging from dusty floors and dirty bathrooms to visible stains and even instances of mold. This inconsistency in room cleanliness significantly detracts from the overall experience and suggests that housekeeping standards need improvement. Some rooms were found to have leftover items from previous guests and issues like rusty trash bin lids and poor maintenance of toilet facilities were also mentioned.
Moreover, soundproofing and noise seem to be recurring problems with many guests mentioning the lack of adequate sound insulation leading to disturbances from corridor conversations and noisy air conditioning units. In some cases, guests found the air conditioning system not only noisy but also emitting a smoky smell.
Despite these drawbacks, many reviews also highlight the comfort of the beds and the spaciousness of the rooms, which are particularly appreciated in family rooms. The availability of multiple bed configurations, such as rooms with four single beds or connecting suites for larger groups, adds to the hotel's adaptability for different types of travelers.
In conclusion, while Grand Bay Resort Hotel offers comfortable and spacious rooms with commendable amenities, there is a notable need for improved housekeeping and better soundproofing to enhance the overall guest experience.
Beds
At Grand Bay Resort Hotel, the beds have garnered a mix of feedback from guests. Positively, many have found the beds to be large and very comfortable with several comments highlighting their good support and the overall quality of the bedding, making for restful sleep. Some guests specifically noted that the beds strike a good balance in firmness, neither too soft nor too hard.
However, not all feedback was glowing. Some guests found the beds too soft or too hard, indicating a variance in preference or possibly inconsistency in the mattresses. The pillows were also a point of contention with multiple guests finding them too soft or lacking proper support and in one instance, an unpleasant musty smell was reported.
Despite these mixed reviews regarding softness and firmness, the overall sentiment is that many guests did manage to have a comfortable night's sleep at the resort, appreciating the size and general comfort of the beds.
Cleanliness
The cleanliness of the Grand Bay Resort Hotel has received mixed feedback from guests. On the positive side, many guests have praised the establishment as being clean, tidy and comfortable with facilities that are well-maintained and disinfected regularly. The environment is generally described as clean and fragrant. Additionally, the rooms are noted to be clean and overall good with hotel facilities kept in good condition.
However, several reviews highlighted areas needing improvement. Some guests reported issues such as mold in the bathroom, dirty floors, leftover garbage from previous guests and dust in various places including corners and under beds. Complaints also included strange smells in rooms, hair and dirt in bathtubs and urine stains on toilet seats. There were also mentions of specific instances where cleaning was evidently lacking, such as cockroach wings on the floor and candies in drawers.
While the lobby and general environment maintain a bright and clean appearance, it's clear that certain aspects of room and bathroom cleanliness could benefit from more thorough attention. Overall, while the hotel does receive praise for its cleanliness in many aspects, there are specific areas that need improvement to meet higher guest expectations.
Staff
The staff at Grand Bay Resort Hotel have garnered considerable praise for their welcoming and friendly demeanor. Reviewers frequently note the enthusiasm and professionalism of the employees, highlighting their supportive and responsive nature. The service quality is often described as excellent with staff being patient, courteous and diligent in their roles. The housekeeping team is particularly commended for their promptness and efficiency, ensuring an orderly and clean environment.
In specific areas like the front desk and game room, the staff's friendliness and politeness stand out, contributing positively to guests' experiences. The receptionist's clear explanations and attentive service, along with the energetic and patient attitudes of the younger staff members, also receive positive mentions.
Despite these commendations, there are areas of improvement pointed out by guests. The efficiency during check-in can be slower than expected and there are occasional lapses in training and professionalism among some staff members. Issues like poor sound insulation, insufficient parking spaces and the occasional lack of friendliness or efficiency from certain staff also detract from the overall experience.
Nevertheless, the prevailing sentiment is one of satisfaction with the staff's commitment to maintaining a high level of service, making stays at the Grand Bay Resort Hotel generally pleasant and welcoming.
Wi-Fi
The wifi experience at Grand Bay Resort Hotel has been a point of concern for many guests. Users have reported that the connection strength in the rooms is generally weak, often necessitating a trip to the lobby to achieve a reliable signal. The wifi tends to stop working after 11:00 PM and remains unresolved until checkout. Some guests found the wifi speed to slow down significantly during peak hours, while others faced issues with connectivity altogether. There were also mentions of limited phone charging sockets in the rooms and the online payment system could use some improvements. Overall, the hotel needs to address these issues to enhance guest satisfaction and stay competitive in the hospitality market.
Pool
The Grand Bay Resort Hotel offers a mixed experience when it comes to its pool facilities. While the pool is long, making it excellent for swimming, the shallow depth doesn’t cater well to adult swimmers. Families with children will find numerous facilities to keep the little ones entertained, including a fun children's play area and a great slide. However, the water temperature in both the adult and children's pools has been noted as too cold, potentially limiting enjoyment. Maintenance issues such as poor water quality, insufficient cleaning in the shower area and damaged lighting fixtures also detract from the overall experience. Despite these drawbacks, the swimming pool is well-maintained and the playful environment helps keep children engaged throughout the day. The hotel also features additional amenities like game rooms, complementing the pool area.
Parking
Grand Bay Resort Hotel offers a range of parking options that have garnered mixed feedback from guests. Many visitors appreciate the convenience of the parking facilities, often highlighting that there are plenty of parking spaces available and the ample parking space means there's no need to worry about finding a spot. The convenience is further enhanced by the direct access from the indoor parking to the lobby via elevators, making check-in and overall navigation of the hotel smooth.
However, some reviews point out that the parking spaces are on the smaller side and there are instances of limited parking availability. The underground parking lot, while sheltered from wind and sunlight, poses some challenges due to narrow ramps and difficult-to-navigate entry and exit routes. Additionally, issues such as leaking in the B3 section and the lack of an intercom system have been noted.
Despite some room for improvement, the hotel's parking lot is also equipped with charging spots, catering to electric vehicle owners. Guests driving electric vehicles, specifically Tesla, will find this feature particularly beneficial. Overall, while the parking facilities at Grand Bay Resort Hotel are convenient and generally well-received, there are areas that could benefit from enhancements to improve the overall guest experience.
Family
Grand Bay Resort Hotel is consistently praised for its exceptional family-friendly atmosphere, making it an excellent choice for those traveling with children. The hotel offers a range of parent-child facilities, including spacious family tents, a sizable family amusement park and dedicated children’s play areas. The amenities are designed to provide both entertainment and convenience with features such as lifeguarded children's pools, clean playrooms and a variety of games and activities that keep kids fully engaged.
Parents appreciate the high level of service, noting the knowledgeable and friendly staff who contribute to a welcoming environment. The hotel also delivers on practical needs with family-oriented rooms and a rich breakfast selection, including freshly cooked meals and freshly squeezed juices that cater to all ages.
The numerous well-maintained playgrounds, ball pools and slides make it easy for children to expend their energy, while the quiet reading rooms offer a break from the bustle. Many reviewers mention how much their children enjoyed the facilities with some kids even insisting on returning for future stays.
In summary, Grand Bay Resort Hotel stands out as a top pick for family vacations, balancing fun and relaxation with an array of features and activities geared towards both children and their parents.
Children's Pool
Nestled within the Grand Bay Resort Hotel, the children's pool area is a true haven for young guests, featuring numerous amenities designed to keep them entertained and engaged throughout the day. Warm and inviting, the pool’s temperature is just right for kids, making it a beloved spot for family fun. Children especially enjoy the various play facilities available, including the popular slide and a trampoline park with dedicated personnel that ensures safety and enjoyment.
The pool area, though situated in a relatively small basement space, is well-equipped and thoughtfully designed to cater to children's recreation needs. Remarkably, the children's playroom complements the swimming facilities excellently, offering a seamless indoor-outdoor play experience.
While reviews occasionally highlight that the children's pool lacks heated water, it's evident that the combination of entertaining amenities and a comfortable environment makes Grand Bay Resort Hotel’s pool area a hit among young visitors.
Indoor Pool
The Grand Bay Resort Hotel features an indoor swimming pool that guests find both welcoming and suitable for families, especially children. The pool includes a small heated section, though some users note the temperature can be cold at times. An exciting feature is the 5-storey indoor slide, which adds an element of fun for kids. While the pool isn't too deep, making it safer for younger swimmers, the indoor lighting could be improved as some guests find it too dim. Overall, the indoor pool area offers a pleasant environment for families to enjoy.
Luxury
Grand Bay Resort Hotel offers a luxurious experience with exclusive areas tailored specifically for couples, families and parents with children, making it perfect for a variety of guests. The hotel's facilities are top-notch and the luxury suites come with separate showers and spacious rooms that exceed the sizes of other hotels at the same level in Kenting. Despite the higher price point, the stay is considered worthwhile due to the excellent amenities and overall environment. The high CP (cost-performance) value and personal recommendations from guests add to its allure, making it a preferred choice for a luxurious getaway.
FAQ
Yes, Grand Bay Resort Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool.
No, a spa isn't available at Grand Bay Resort Hotel.
No, Grand Bay Resort Hotel doesn't allow dogs.
Yes, parking facilities are available at Grand Bay Resort Hotel.
