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Summary of reviewsThe Grand Hyatt Hong Kong is a luxurious five-star hotel that offers exceptional facilities and services. The hotel's location is perfect for exploring the city with plenty of restaurants, shops and attractions nearby. The breakfast buffet is a standout feature with an excellent selection of food and well-organized service. The hotel's dining options are also impressive with fantastic food and lovely Christmas atmosphere. The rooms are comfortable, clean and spacious with many boasting stunning harbor views. The hotel maintains a high standard of cleanliness throughout and the staff is praised for their excellent service, professionalism and friendliness. The spa, gym and pool are also highly recommended by guests. Families with kids will love the various activities and amenities available for children. Overall, the Grand Hyatt Hong Kong is a luxurious and comfortable experience that's worthy of a 5-star rating.
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Apart from a convenient location facing the famous Victoria Harbour, Grand Hyatt Hong Kong is an ideal choice for business travellers who want to combine work with a luxurious stay. The hotel offers modern and elegant rooms and venues for business meetings and corporate events, some of which have floor-to-ceiling windows with sweeping views. All rooms are fully equipped with the latest technological equipment, allowing guests to seamlessly conduct their business.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Heated Pool Pool Lap Lanes Outdoor Pool
Hotel with Pool Lap Lanes
Room Types
About Grand Hyatt Hong Kong
Guest Reviews
The Grand Hyatt Hong Kong boasts a perfect location for exploring the city with plenty of restaurants, shops and attractions nearby. The hotel is conveniently located just steps away from Admiralty station and Wan Chai ferry pier. Guests can enjoy lovely harbor views from the rooms and the hotel's decor and service are of excellent standards. Although some guests found the location not quite near anywhere, overall, the convenient and accessible location makes the hotel a great choice for travelers visiting Hong Kong.
The breakfast at the Grand Hyatt Hong Kong is a standout feature according to guest reviews. Many guests praise the buffet spread for its excellent selection of food and well-organized service, while others enjoyed the option to have breakfast in their room or the Club lounge. The hotel caters to dietary requirements but some reviewers noted a lack of vegan options. Despite some minor criticisms of the breakfast taste and limited seating during the pandemic, the majority of guests found the breakfast to be delicious, fresh and served with a smile. Overall, the buffet breakfast is deemed great value for money and an enjoyable way to start the day.
The Grand Hyatt Hong Kong boasts of excellent dining options including the Grissini, One Harbour Road and the Grand Hyatt Steakhouse. Guests enjoyed the fantastic food and lovely Christmas atmosphere with a live band. However, one guest found the steakhouse underwhelming for a 5-star establishment. The room service cuisine experience was tasty and fresh, except for one bad experience with very bad food. The poolside restaurant food is average for the price. Some guests found the Italian restaurant's dishes mediocre and not filling while the buffet restaurant was not exceptional for the price. Nonetheless, guests appreciated the large round tables in their rooms that could fit a family of four for a relaxing dinner. Though one guest received cold room service meals, the majority enjoyed their dining experience at the Grand Hyatt Hong Kong.
Grand Hyatt Hong Kong offers guests an exceptional stay with comfortable, clean and spacious rooms, many of which boast a stunning harbor view. The rooms are immaculately clean and come fully equipped with all necessary amenities. Guests can enjoy the extra-large bed, block-out blinds and well-labeled A/C and lighting controls next to the bed for maximum comfort. The Plateau Terrace room is a highlight with its amazing views and terrace. Additionally, the hotel's Club room offers great amenities. The location of the hotel is perfect and well situated. However, some rooms are described as old and tired with poor views. Despite this, many guests still appreciate the room settings and the value offered, making it a comfortable and enjoyable stay for guests.
If you're looking for a hotel with comfortable beds, the Grand Hyatt Hong Kong seems to have you covered. Multiple guests confirmed that the beds are extremely comfortable, although some did note that they're a little too firm for their personal taste. While a few guests weren't happy with the quality of the pillows, most reviews mention comfy beds and the cleanliness of the spacious rooms. However, one review pointed out that the bed is large but has a join in the middle which affected its comfort. Nevertheless, overall the beds at the Grand Hyatt Hong Kong are great and will ensure you get a good night's sleep.
The Grand Hyatt Hong Kong boasts immaculate cleanliness with guests unanimously agreeing that the room and facilities were spotless. The staff responsible for cleaning were also commended for their exceptional job. Guests were especially impressed with the comfortable beds and beautiful surroundings. Some minor complaints of unclean sheets did arise, but overall, the hotel maintains a high standard of cleanliness throughout. The facilities were described as amazing with guests appreciating the new and well-maintained appearance. The comfort and cleanliness factor of the hotel was universally praised, making it an attractive accommodation option for those seeking a high level of hygiene during their travels.
The staff at the Grand Hyatt Hong Kong are praised by guests for their excellent service, professionalism and friendliness. Special mentions are made of Scott and Maggie in the Club Lounge and Ms Joey Chung and Mr Kenneth Tan in the Front Office and Concierge, respectively. The Champagne Bar staff are also highlighted as extremely welcoming. Guests appreciate the staff's attentiveness to their needs, as well as their courteousness, politeness and efficiency. Many guests feel that the staff goes above and beyond to ensure their satisfaction and some note specific individuals who made their stay exceptional. However, a few guests report encountering staff members with poor attitudes or robotic responses. Overall, the majority of guests found the staff to be the heart of the hotel and an integral part of their positive experience.
The spa at Grand Hyatt Hong Kong has received high praise from guests with reviews highlighting the Plateau spa and massage as a must-try experience. Though the spa area may not be large, guests have described the facilities such as the sauna and private baths as impressive. Unfortunately, due to the pandemic, the pool, spa and gyms are temporarily closed. Overall, guests have had a great experience with the spa and the hardware facilities have been described as top-notch, despite some comments on the massage quality. The private baths and terrace have also received high praises from guests.
The Grand Hyatt Hong Kong offers a comfortable and well-equipped gym for fitness enthusiasts. Guests love the gym and find it to be excellent with facilities for a complete workout. The gym has good equipment but one part of it isn't well ventilated and can be a bit dim. Guests can also enjoy the pool with early sessions freely available, although pool access is time-limited and has to be booked in advance. Unfortunately, due to the pandemic, the pool, spa and gym are temporarily closed. Overall, the gym at the Grand Hyatt Hong Kong is highly recommended by guests.
Guests at the Grand Hyatt Hong Kong are raving about the hotel's pool and Waterfall Bar, which transport visitors away from the bustle of the city. The outdoor pool is a lovely temperature and offers gorgeous sunset views with plenty of lounge chairs available for relaxation. While there are some restrictions in place due to COVID-19, the hotel manages high guest turnover on busy weekends well. However, be prepared to book pool access in advance, especially on Fridays and weekends. Some guests have had trouble with the booking system and the pool can get overcrowded at times, especially when shared with guests from the nearby Renaissance hotel. Nevertheless, the pool is a signature activity and families with kids will love the big swimming pool and view of the light show. While some guests report issues with hygiene and long waiting lists, others find the pool area and leisure facilities great with the pool itself being described as wonderful and amazing. Drinks and food are available poolside, though some guests found the fare to be subpar. Overall, the Grand Hyatt Hong Kong's pool and Waterfall Bar are a highlight of many guest stays at the hotel.
The Grand Hyatt Hong Kong is not only a great destination for adults, but also for families with kids. Parents rave about the various activities and amenities for children, such as the big swimming pool overlooking the light show and the large kids' playground. The hotel staff is also very attentive to children's needs and even prepared freshly whipped cream for a young guest's morning waffle. They also went the extra mile to make a little boy's birthday celebration special by sending a birthday card and a delicious cup-sized cake. Families can unwind in the spacious rooms with big round tables for meals and everything from breakfast to pool time can be reserved easily through the mobile app. Although there are many kids around, they seem to be having a great time, as evidenced by the excited reviews even in Chinese that mention the joy of receiving ice cream. However, some reviewers suggest that the hotel could provide more child-friendly support and utensils to cater to younger guests even better. Overall, the Grand Hyatt Hong Kong is a family-friendly hotel that ensures both parents and children have a lovely time.
The Grand Hyatt Hong Kong is truly an exceptional five-star luxury hotel with amazing facilities and services. The staff were the highlight of the stay, being friendly, accommodating and professional. The club room amenities were great and the hotel offers stunning views of Victoria Harbour. It is one of the best hotels in the world that offers true five-star quality. The hotel might have a little room for improvement with regards to the check-in and check-out procedures but it is still a superb hotel. Guests can enjoy the spacious, clean and comfortable rooms with stunning views. The steakhouse might have been underwhelming for some but the rest of the facilities and services are excellent. This hotel is definitely one of the best choices for a luxurious five-star stay in Hong Kong.
If you're looking for a luxurious stay in Hong Kong, look no further than the Grand Hyatt. The hotel is considered one of the best in the world with beautiful facilities that truly feel 5-star. Every detail exudes class and upscale charm and the spectacular lobby sets the tone for your stay. The service and equipment are top-notch and the bathroom design is particularly impressive. Plus, the hotel boasts breathtaking ocean views and is conveniently located. It's truly a comfortable and luxurious experience that's worthy of a 5-star rating. Don't miss out on this true 5-star luxury hotel - it's a great choice for your next trip to Hong Kong!
Yes, Grand Hyatt Hong Kong has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Grand Hyatt Hong Kong.
No, Grand Hyatt Hong Kong doesn't allow dogs.
Yes, parking facilities are available at Grand Hyatt Hong Kong.
Yes, Grand Hyatt Hong Kong has a gym.
