Guests of The Royal Hawaiian, A Luxury Collection Resort, Waikiki have consistently praised the staff for their top-notch service and friendly and accommodating demeanor. Many guests were impressed with the amazing service they received from the moment they arrived on the property with warm and welcoming staff greeting them at every turn. The hotel team members were described as extremely hospitable, helpful and wonderful to interact with. The concierge and room staff were also praised for their friendliness and helpfulness. Some guests had extraordinary experiences with staff, singling out individuals such as restaurant servers and the manager for their excellent service.
Overall, the majority of guests were positive about the staff, describing them as excellent, friendly and accommodating. However, a few negative reviews mentioned condescending encounters and a rude dismissal from the front desk clerk. Additionally, some guests had trouble finding bellman and porters, while others noted a lack of room service. Despite these isolated incidents, most guests were impressed with the friendliness and helpfulness of the staff and many felt that the hotel went above and beyond to accommodate their needs.