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The Westin Houston, Memorial City

Houston , 945 Gessner Road (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Westin Houston, Memorial City is a great hotel with a convenient and central location, attached to Memorial City Mall and connected to the hospital. The rooms are well-appointed and comfortable with great views of the city and heavenly beds. While there were some negative comments about cleanliness and small details, the majority of guests found the hotel extremely clean and comfortable. The staff is friendly, accommodating and provides excellent customer service, going out of their way to help guests. Overall, The Westin Houston, Memorial City is a superb hotel with top-notch facilities and services, making it a popular choice for those visiting Houston.
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Categories

Luxury Hotel

Hotel for Honeymoon

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Rooftop Pool Panoramic View Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Hotel with Rooftop Pool

Room Types

Traditional, Guest room, 2 Queen Beds The double room provides a carpeted floor, heating, as well as a private bathroom boasting a bath or a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV with streaming services. The unit has 2 beds.

Traditional, Guest room, 1 King The double room features a carpeted floor, heating, as well as a private bathroom featuring a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with streaming services. The unit offers 1 bed.

Preferred, Guest room, 2 Queen Beds The double room provides a carpeted floor, heating, as well as a private bathroom boasting a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker and a safe deposit box. The unit has 2 beds.

Preferred, Guest room, 1 King The double room provides a carpeted floor, heating, as well as a private bathroom featuring a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV with streaming services. The unit offers 1 bed.

Deluxe, Larger Guest room, 1 King The double room offers a carpeted floor, heating, as well as a private bathroom featuring a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with streaming services. The unit offers 1 bed.

Executive, Junior Suite, 1 King The double room's kitchenette, which features a refrigerator and a tea and coffee maker, is available for cooking and storing food. The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The unit offers 1 bed.

Traditional King Room with Roll-in Shower - Mobility and Hearing Accessible The unit has 1 bed.

About The Westin Houston, Memorial City

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Guest Reviews

8.6

Very Good

Location

The Westin Houston, Memorial City is situated in a great location which is accessible and central to many attractions in the city. The hotel is attached to Memorial City Mall and is conveniently connected to the hospital. Guests appreciate the proximity to restaurants and shopping as well. Additionally, the location is easy to access by car with self-parking available. Travelers who stay at this hotel frequently compliment the convenience of the location, making it a popular choice for those visiting Houston.

Rooms

The Westin Houston, Memorial City boasts a nice facility with well-appointed and comfortable rooms. Although some rooms may be a little rundown and overlooked when it comes to small details, overall the rooms are clean and decent size. Guests appreciate the quiet atmosphere and great views of the city, especially from the suite that is amazing. The beds are also fantastic with some describing them as heavenly. Despite some negative comments about dirty sheets, broken blinds, black mold in the shower and dusty windows, many still find the rooms clean and convenient, perfect for a walk to the nearby mall on a rainy day. At night, guests can enjoy the beautiful night view from their windows. Overall, the hotel provides a comfortable and pleasant stay with a good location.

Cleanliness

If you're looking for a hotel with impeccable cleanliness, The Westin Houston, Memorial City should be at the top of your list. While there were a few negative comments regarding the cleanliness, the majority of guests raved about the beautifully clean rooms and exceptional customer service. Many guests noted that the rooms were not only clean but also comfortable and decently sized. Some guests had minor complaints such as dusty furniture or a stained carpet, but overall, the hotel was described as extremely clean and safe. As with any hotel, there were a few exceptions to the rule, but for the most part, The Westin Houston, Memorial City exceeds guests' expectations with its cleanliness.

Staff

The Westin Houston, Memorial City boasts of a friendly and accommodating staff that provides BEYOND excellent customer service. The hotel has nice clean rooms, good facilities and is perfect for travelers who value great customer service. There were a few issues such as internet charge that needed to be removed and rude front desk clerks, but the staff always quickly fixed the issues and their hospitality was outstanding. The hotel's staff is not only courteous, but they will also go out of their way to help you, even by parking your car at the door for early medical procedure check-outs. Overall, guests praised the staff for being very nice, professional and helpful, making their stay very enjoyable.

4 Star

The Westin Houston, Memorial City received mixed reviews from guests, but its positive aspects stand out. It is an ideal hotel for those on a work-related trip or just visiting Houston. Many guests found the hotel superb with top-notch facilities and services. Despite a few negative reviews citing poor service and false advertising, the majority of reviewers enjoyed their stay. While some guests found the prices to be high, the overall consensus is that the hotel is worth the cost.

Yes, The Westin Houston, Memorial City has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at The Westin Houston, Memorial City.

Yes, The Westin Houston, Memorial City welcomes dogs.

Yes, parking facilities are available at The Westin Houston, Memorial City.

Yes, The Westin Houston, Memorial City has a gym.

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