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Sheraton Indianapolis City Centre Hotel

Indianapolis , 31 West Ohio Street (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Indianapolis City Centre Hotel is a great choice for those looking for a hotel in the heart of downtown Indianapolis. The location is unbeatable with many attractions and restaurants within walking distance and the hotel offers stunning views of the downtown area. The staff is friendly and helpful, providing a warm welcome to guests upon arrival. The breakfast options received mixed reviews, but many guests appreciated the effort put into the breakfast service by the hotel staff. The rooms are spacious and clean, though some parts of the hotel look outdated and some rooms might have plumbing issues. The pool area is a highlight with many guests praising its cleanliness. The staff has left a positive impression on guests with many describing them as amazing, fantastic and accommodating. The parking situation was a mixed experience for guests with some preferring to park elsewhere due to concerns about the garage's safety and structural integrity. The beds are particularly comfortable with many reviewers raving about the cozy mattresses. Overall, while there were some negative reviews, many guests enjoyed their stay at the hotel and found it to be a great option for a descent stay.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Traditional King, Guest room, 1 King Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Traditional 2 Beds, Guest room, 2 Double Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.

Parlor Room, Parlor, Alternate bed: sofa bed Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe King, Larger Guest room, 1 King, Corner room Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

Monument View 2 Beds, Guest room, 2 Double, City view Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.

Monument View King, Guest room, 1 King, Monument Circle view Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Suite, Executive Suite, 1 King, Sofa bed Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Traditional Double Room with Two Double Beds - Hearing Accessible Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.

Traditional King Room with Adapted Tub - Mobility and Hearing Accessible Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe Corner King Room - Hearing Accessible Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Traditional Double Room with Two Double Beds - Hearing Accessible Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.

Traditional King Room with Adapted Tub - Mobility and Hearing Accessible Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe Corner King Room - Hearing Accessible Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe Corner King Room - Hearing Accessible Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit offers 1 bed.

Double Room with Two Double Beds - Hearing Accessible Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.

Traditional King Room with Adapted Tub - Mobility and Hearing Accessible Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 1 bed.

About Sheraton Indianapolis City Centre Hotel

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Guest Reviews

7.6

Good

Location

The Sheraton Indianapolis City Centre Hotel has received rave reviews for its superb location. Visitors love the fact that the hotel is located in the heart of downtown Indianapolis with many attractions and restaurants within walking distance. The hotel's position is particularly ideal for those attending events at the nearby convention center. Guests praise the hotel's stunning views of the downtown area, including the circle and the monument. The proximity to the parking garage is also a plus. The lobby area is spacious and open, adding to the overall appeal of the location. Staff members are described as friendly and helpful, providing a warm welcome to guests upon arrival. Overall, the Sheraton Indianapolis City Centre Hotel offers an unbeatable location, affordable rates and comfortable and large rooms.

Breakfast

Many guests were pleasantly surprised by the breakfast options at Sheraton Indianapolis City Centre Hotel. The staff, especially the breakfast attendants, received high praise for their friendliness and exceptional service. However, some guests were disappointed that breakfast was not included with their stay and found the cost to be high. While some complained about the lack of options or the quality of certain items, others found the breakfast to be delicious and enjoyable with one guest even describing it as "a good surprise." Despite mixed reviews, it seems that many guests appreciated the effort put into the breakfast service by the hotel staff.

Rooms

The Sheraton Indianapolis City Centre Hotel is a great choice for a comfortable and clean stay. The size of the rooms is spacious, some of them with nice views of the downtown area. Though some parts of the hotel look outdated and some rooms might have plumbing issues, most guests found the rooms to be clean and beautiful. However, the housekeeping service was not consistent for some guests. The hotel doesn't offer a bell boy or valet parking. The bathroom layout in some rooms was awkward and some guests found the pillows uncomfortable. The pool also received negative feedback with limited hours and no amenities provided. Despite some negative aspects, the hotel itself has a nice lobby and is in a convenient location. Overall, the Sheraton Indianapolis City Centre Hotel presents a good option for a descent stay.

Beds

Sheraton Indianapolis City Centre Hotel boasts some of the most comfortable beds reported by guests. Many reviewers raved about the cozy mattresses, citing a sound sleep throughout their stay. The hotel provides excellent pillows as well, though some guests noted wanting more support. Unfortunately, a few of the rooms seemed to have coffee stains on the bedsheets and several reviews mentioned lumpy or hard mattresses. While the bed was nice in some cases, others found the accommodations lacking with small or uncomfortable beds. However, the majority of guests reported a great night's sleep on a great bed.

Cleanliness

The Sheraton Indianapolis City Centre Hotel has received mixed reviews for its cleanliness with some guests encountering issues such as dirty rooms or inadequate housekeeping. However, many guests found the hotel to be very clean with comfortable rooms and friendly staff. The pool area was a highlight with many guests praising its cleanliness. While some guests encountered stains or dirty bathrooms in their rooms, overall the hotel seemed to be quite clean, though some noted that it could be outdated or run down in some areas. Overall, guests recommended that the hotel take more time to ensure that rooms are cleaned properly, but many found that everything seemed rather clean during their stay.

Staff

If you're looking for a hotel in downtown Indianapolis with unbeatable customer service, the Sheraton Indianapolis City Centre is definitely worth considering. Guests have repeatedly praised the staff's friendliness and helpfulness with many describing them as amazing, fantastic and accommodating. The hotel's location is also a plus, just a couple of blocks away from 4th of July fireworks and with a well-located self-parking. While there were a few negative reviews of staff interactions, they seemed to be the exception rather than the rule. Overall, this hotel's staff has left a positive impression on its guests.

Pool

The Sheraton Indianapolis City Centre Hotel boasts a nice rooftop pool with an awesome view which guests found relaxing and great for kids. The pool area is clean and well-maintained and guests were happy that the pool was open during their stay. While there is no hot tub available, the nice outdoor pool made up for it. Although some found the property to be a bit run down and outdated, the pool was a fun and clean escape. Overall, the rooftop pool at this hotel is perfect for those looking to take a dip and enjoy some relaxation while still being close to downtown restaurants and attractions.

Parking

The Sheraton Indianapolis City Centre Hotel offers parking for guests, but there were some challenges with navigating the parking garage. Some guests found the garage to have low clearance and to be tight, making it difficult to park larger vehicles. The cost of parking was also a concern for some with an additional fee of $44 per day. However, some guests felt that the hotel's own parking garage was convenient and easy to use. Some improvements could be made, such as fixing the lighting for better security and updating the condition of the garage's ramps. Overall, the parking situation was a mixed experience for guests with some preferring to park elsewhere due to concerns about the garage's safety and structural integrity.

4 Star

The Sheraton Indianapolis City Centre Hotel received a mixed review, but many guests expressed their satisfaction with the facilities and services, describing their stay as awesome, very good and superb. The pillows and beds were particularly comfortable. However, some guests did not think the hotel met their expectations for a 4-star rating with a few stating it was barely a 3-star. Others were disappointed by the cleanliness of their rooms and found various issues, such as a dried large spot on the mattress or smelly shoes under the bed. Some guests also complained about the high parking garage fees and the outdated state of the establishment. Despite the negative reviews, many guests enjoyed their stay at the hotel.

Yes, Sheraton Indianapolis City Centre Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Sheraton Indianapolis City Centre Hotel.

No, Sheraton Indianapolis City Centre Hotel doesn't allow dogs.

Yes, parking facilities are available at Sheraton Indianapolis City Centre Hotel.

Yes, Sheraton Indianapolis City Centre Hotel has a gym.

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