Ipoh, No. 2, Persiaran Lagun Sunway 1, Sunway City Ipoh4.63076,101.164148(Show on Map)
8.1
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesFri, 28 Aug - Sat, 29 Aug28 Aug - 29 Aug
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Sunway Lost World Hotel, situated in a prime location near the Lost World of Tambun theme park, is highly regarded for its convenience and family-friendly environment. The hotel's strategic position offers easy access to the theme park and Tambun Hot Springs, making it an ideal choice for families with children eager to explore nearby attractions. The serene, lush green surroundings provide a peaceful atmosphere, yet it remains close enough to Ipoh city for additional dining options.
Guests frequently praise the spacious and comfortable rooms, particularly suited for families. The ample parking space and complimentary amenities, including night park tickets, add value to the visitors' stay. Although some rooms are noted to be a bit outdated and in need of maintenance, the overall comfort and hospitality make the hotel a favorable option.
The staff at Sunway Lost World Hotel receive consistent accolades for their friendliness and helpfulness. Guests appreciate the professional and courteous service, particularly the proactive support from the maintenance team and the welcoming demeanor of the front desk staff.
While the breakfast experience has mixed reviews with some guests enjoying the variety and taste, others feel there is room for improvement in diversity and quality. The logistical challenge of the breakfast location being across the road is also mentioned. Dinner offerings similarly receive varied feedback with some guests appreciating the quality and portions, while others find the prices steep and prefer nearby food stalls.
Cleanliness is generally a strong point for the hotel with many guests appreciating the tidy and well-maintained rooms. Despite minor issues such as occasional odorous hallways and inconsistent cleaning practices, the hotel's diligent housekeeping contributes to a satisfactory stay.
The hotel offers free Wi-Fi, although its reliability and strength can be a concern for some guests. Improvements in Wi-Fi infrastructure could enhance the guest experience. Ample, complimentary parking is another positive aspect with guests finding it convenient and hassle-free.
Sunway Lost World Hotel excels as a family destination, offering spacious family rooms and a range of activities suitable for children and adults alike. The warm, welcoming atmosphere and excellent service make it a recommended choice for family vacations.
In summary, Sunway Lost World Hotel offers a comfortable and convenient stay, closely aligned with its three-star rating. While there are areas for improvement, particularly in breakfast diversity and room maintenance, the hotel's strategic location, friendly staff and family-friendly amenities make it a popular choice for visitors to the Lost World of Tambun.
Categories
Sustainability Journey
AI-generatedAs part of Sunway City Ipoh, and being in proximity to The Banjaran Hotsprings Retreat which has strong sustainability practices, this hotel may benefit from or participate in broader environmental initiatives within the Sunway group.
Family
AI-generatedAdjacent to the Lost World of Tambun theme park, this hotel offers unparalleled access to family-friendly entertainment. Guests enjoy convenient access to the water park, amusement park rides, and nightly shows, making it an ideal choice for families.
Parking
AI-generatedThis hotel offers free parking to all guests traveling with a vehicle. Its location near the Lost World of Tambun theme park makes the free parking a significant convenience.
EV charging stations
Accessible
AI-generatedSunway Lost World Hotel is listed as having disabled facilities, indicating provisions for accessibility.
EV charging stations
AI-generatedLocated near the Lost World of Tambun theme park, this hotel offers an EV charging station on its property. It provides a practical charging solution for guests visiting the hotel and the adjacent attractions.
4 Star
AI-generatedAdjacent to the Lost World of Tambun theme park, this hotel offers convenient access to the park's attractions, hot springs, and water park. Comfortable rooms and family-friendly amenities ensure a memorable stay for guests looking for adventure and relaxation.
Free Wi-Fi
Lazy River
Honeymoon
Romantic
Business
Small
Pool Water Slide
Room Types
Deluxe RoomThis air-conditioned deluxe suite has an en suite bathroom that includes shower facilities, a hairdryer and free toiletries.
Benefits include:
• Free admission to the Lost World Hot Spring & Spa at night for 2 adults as well as children smaller than 90 cm in height
• 35% discount on Sunway Lost World Theme Park admission
Outdoor Glamping at Theme Park - 2 Adult (Theme Park closed every Tuesday)This fan-cooled outdoor tents are equipped with a power socket. Towels and free toiletries are provided.
Guests receive 2-day tickets for the Lost World Theme Park for 2 adults.
Complimentary buffet breakfast for 2 adults is included in the package.
For Extra person additional charge may be applied:
Adult: RM 254.40 per person per night
Children : RM 243.30 per person per night
Wifi not available inside theme park and within Glamping and Malayana Floating Villa area
Outdoor Glamping at Theme Park - 2 Adult + 2 Child (Theme Park closed every Tuesday)This room comes with a fan and a power socket. Towels and free toiletries are provided.
Guests also receive:
- 2-day tickets for the Lost World Theme Park for 2 adults and 2 children
- Complimentary buffet breakfast for 2 adults + 2 children
Family SuiteProviding free toiletries, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious family room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit offers 3 beds.
Malayana Floating Villa at Theme Park - 2 Adult (Theme Park closed every Tuesday)This villa features a flat-screen TV and air conditioning.
Guests also receive:
-2-day tickets for the Lost World Theme Park for 2 adults
-Complimentary breakfast for 2 adults
Malayana Floating Villa at Theme Park - 2 Adult + 2 Child (Theme Park closed every Tuesday)This villa features air conditioning.
Inclusions:
- Complimentary buffet breakfast for 2 adults and 2 children
- Lost World theme park entrance ticket for 2 adults for 2 days (Theme park is closed every Tuesday)
Exotic Triple RoomProviding free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Classical Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room features air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Exotic TwinFeaturing free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Review Summaries
Summarized by AI
Location
Situated in a prime location, Sunway Lost World Hotel is highly praised for its close proximity to the Lost World of Tambun theme park, making it exceptionally convenient for families, especially those with children eager to explore the attractions. Guests appreciate the ease of access to the theme park with many highlighting that it is within walking distance, sometimes as short as a 3-minute walk. Additionally, the hotel is surrounded by lush green scenery and provides a quiet atmosphere, isolated from the bustling town life.
The strategic location of the hotel not only offers quick access to the theme park but also to the Tambun Hot Springs, adding to the variety of nearby attractions. Despite its isolated setting, guests note it is close enough to Ipoh city and various eateries, although a few mentioned the absence of nearby food stalls.
The hotel itself is described as comfortable and accommodating for families with spacious rooms and ample parking space. The combination of hospitality, cleanliness and services further enhances the experience for visitors, making Sunway Lost World Hotel a favored choice for those planning a visit to the theme park.
Breakfast
The breakfast experience at Sunway Lost World Hotel shows a diversity of opinions among its guests. While some guests appreciated the breakfast, describing it as good, delicious and providing vegetarian options, others felt that there was room for improvement. Positive feedback highlighted the availability of good spreads, friendly staff and enjoyable Asian varieties.
However, a significant number of reviews pointed out that the breakfast options are too limited and repetitive with calls for more variety and diversity, particularly in main dishes, bread and juices. The standard and quality were noted as uneven with some describing it as below expectations or basic and in need of significant enhancement both in taste and presentation. Specific issues such as cold food, a lack of dietary diversity and the breakfast setup being compared to a factory canteen were mentioned.
Several reviews also criticized the logistical aspects of breakfast, highlighting that the breakfast location is inconveniently far from the hotel, requiring guests to cross the road, which can be especially troublesome for older guests or in bad weather conditions. Some guests also found the seating arrangements inadequate and the portions served too small.
Overall, while some aspects of the breakfast at Sunway Lost World Hotel are appreciated, there is a clear consensus that a broader variety and better organization could greatly improve the guest experience.
Dinner
Dinner offerings at Sunway Lost World Hotel get mixed reactions from guests. Many highlight the quality and standard of the food, mentioning substantial portions that could easily satisfy more than the stated number of people. Breakfast receives praise for catering to all age groups, although some suggest room for improvement. Pricing is a common concern, as food and drinks are described as on the expensive side. Dining options at the hotel are deemed less appealing by some guests with alternatives like food stalls nearby providing satisfactory BBQ options within walking distance. Additionally, there are notes of occasional inconvenience, such as the need to order supplementary items via delivery and a presence of flies in the outdoor dining area.
Rooms
Sunway Lost World Hotel offers a diverse experience when it comes to room accommodations. Guests frequently highlight the spaciousness of the rooms, especially the family suites, which are noted for their ample space, comfort and suitability for families. Many rooms are described as clean and comfortable with sufficient space and facilities that meet basic expectations. The proximity to the Lost World Theme Park and the inclusion of amenities such as complimentary night park tickets are appreciated by guests, adding value to their stay.
Despite these positives, there are several areas in need of improvement. Numerous guests indicate that the rooms are somewhat outdated with old furniture and decor that could use refreshing. Cleanliness appears to be inconsistent with some rooms reportedly not cleaned to a satisfactory standard, leading to occasional issues such as bad odors, dirty floors and paint stains. The dim lighting in the rooms is a common complaint and several guests have mentioned the need for better soundproofing to mitigate noise disturbances.
Additional concerns include minor maintenance issues like non-functional room safes, broken phones and issues with air conditioning and water pressure. Despite these drawbacks, the overall feedback suggests that the hotel provides a comfortable environment with friendly staff, making it a reasonable choice for families and visitors looking for convenient access to the adjoining theme park. However, guests feel that improvements in room quality and maintenance could significantly enhance the overall experience.
Beds
Guests at the Sunway Lost World Hotel have shared a mix of experiences regarding the beds. Positively, many visitors found the beds to be comfortable and soft, praising the bed, pillows and blankets for their coziness. Double beds and soft beds were appreciated, enhancing the comfort of the stay. The extra beds provided were also noted to be comfy and the family-style suite was recognized as a suitable accommodation for a family of four, ensuring convenience and space. The rooms featuring large beds that were clean added to the overall satisfaction for some guests.
However, there were recurrent remarks about hard mattresses, which detracted from the comfort for several guests. Issues with cleanliness also emerged frequently with reports of stained, smelly and occasionally dirty bed linens. Some guests encountered old and worn-out sheets with various marks, including lipstick and blood and a few even noted that the linens weren't replaced regularly. While pillows generally fared better, some were still mentioned as stained or old.
In summary, while there are guests who found the sleeping arrangements quite agreeable and comfortable enough for a great sleep after a day of activities, many others voiced concerns over hard mattresses and inconsistent cleanliness of the bedding.
Cleanliness
Sunway Lost World Hotel has garnered praise for its commendable cleanliness and spacious accommodations. Many guests have noted that the rooms are consistently clean, tidy and comfortable with ample space suitable for larger groups or families. The hotel is described as very clean with particular attention paid to disinfection protocols and overall maintenance, creating a safe and neat environment. The courteous and attentive staff further enhance the experience by maintaining the hotel's cleanliness standards and responding to housekeeping requests promptly.
However, there are some concerns that require attention. While many rooms and bathrooms are reported to be clean, instances of smelly rooms, dirty floors and inconsistent cleaning services have been mentioned. Some hallways and corridors also drew criticism for being odorous and dingy, which detracts from the overall positive experience. Additionally, a few maintenance issues like non-functional air conditioning, limited TV channels and trouble with hot water in showers have been pointed out.
Despite these drawbacks, the hotel's environment, spacious and clean rooms and the proximity to the theme park make it a popular choice for visitors looking for a comfortable stay. The balance between cleanliness and comfort, alongside proactive housekeeping, contributes to a generally satisfying experience at Sunway Lost World Hotel.
Staff
Guests consistently highlighted the friendly and helpful nature of the staff at Sunway Lost World Hotel. Many reviews praised the team's willingness to offer assistance and provide clear, concise information, which often came with a warm smile. The reception staff, including front manager Ms. Norida Hussain, received special mentions for their courteous and professional demeanor. Guests appreciated the efficient and rapid responses of the maintenance team as well as the proactive customer service from the front desk.
Additionally, the glamping site staff were noted for their exceptional friendliness and kindness, while the hotel workers, in general, ensured a welcoming and pleasant atmosphere. Several guests felt a heartfelt welcome upon arrival, attributing their positive experiences to the cheerful and accommodating staff. Even in situations requiring quick action, the team delivered with diligence and professionalism, meeting and often exceeding expectations.
Moreover, despite a few comments about slow check-ins and rare instances of unfriendly interactions, the overwhelming consensus was one of satisfaction with the impeccable hospitality. The hotel's strategy of clear communication and helpful guidance, particularly regarding the night park, further enhanced guests' experiences. In summary, the team at Sunway Lost World Hotel consistently demonstrated excellent customer service, leaving a lasting impression on visitors with their friendly and supportive approach.
Wi-Fi
Sunway Lost World Hotel, nestled in a vibrant environment, offers free internet in its rooms, a feature appreciated by many guests. However, there's a recurrent sentiment regarding the reliability and strength of the Wi-Fi connection. While providing necessary internet access, the hotel’s Wi-Fi often struggles with weak signals and poor connectivity, particularly in the rooms. Despite the presence of IT support, issues like automatic logouts, limited access and overall poor connection persist, making it less ideal for those heavily reliant on stable internet. Enhancements in the Wi-Fi infrastructure, including the possibility of cabling and extended availability in the lobby, could significantly improve the guest experience.
Parking
Sunway Lost World Hotel offers ample, complimentary parking options that guests appreciate for their convenience. Many reviewers highlighted the ease of parking their vehicles and the availability of free spaces directly in front of the hotel. The hotel not only provides free parking but also includes free tickets that complement the parking entrance, making the overall experience hassle-free. Despite some remarks about the parking being a bit far or lacking a shuttle bus, the general sentiment remains positive due to the abundant and easily accessible parking spaces available to guests.
Family
Sunway Lost World Hotel stands out as an ideal destination for families seeking a memorable getaway. The facilities and activities provided cater exceptionally well to both children and adults, making it a great family hotel that many recommend for all families. The hotel offers family rooms and suites that are notably spacious and beautifully maintained, suitable for small to large family groups, including families of 4 or even families of 6. These rooms are often highlighted for their cleanliness, ample space and comfort, enhancing the overall family experience.
Families will find the hotel exceeding expectations with its value for money and excellent service. On-site activities ensure that children are entertained with a particular favorite being the pool, which provides endless fun. The family-friendly environment extends to the hotel's surroundings, which include attractions like a curling theme park, adding to the appeal for both kids and adults.
The overall atmosphere at Sunway Lost World Hotel is warm and welcoming, making it a highly recommended choice for family leisure time. Guests frequently express how much their families enjoyed their stay, often noting the joy it brings to their children and the satisfaction of having a relaxing, hassle-free experience. The hotel's ability to accommodate large family gatherings further makes it a great spot for creating lasting memories.
3 Star
Sunway Lost World Hotel offers a stay that aligns well with its three-star rating. Despite its age, the hotel is generally considered good and meets expectations for a property of this category. The amenities and services provided are satisfactory for a three-star hotel and the pricing is reasonable. Guests appreciate the free complimentary tickets, enhancing the overall experience. Service levels are consistent with what is expected from a three-star establishment.
Lazy River
Visitors to Sunway Lost World Hotel often highlight the lazy river as a notable amenity that guests can access for free with an overnight stay. However, some reviews indicate that it might not always be in optimal condition with maintenance requirements being a recurrent concern. Despite its potential, the lazy river sometimes appears to be less satisfying than expected for some visitors. While it is a complimentary feature for hotel guests, attention to its upkeep could enhance the overall guest experience.
FAQ
No, Sunway Lost World Hotel doesn't have any pool.
No, a spa isn't available at Sunway Lost World Hotel.
No, Sunway Lost World Hotel doesn't allow dogs.
Yes, parking facilities are available at Sunway Lost World Hotel.
