Best Western PLUS Plaza Florida & Tower garners praise for its central and accessible location, situated just 1.2 km from the center, making it convenient for both business and leisure travelers. The hotel's position offers easy access to eateries, parks and attractions, while also being economically favorable compared to other downtown accommodations. The friendly and attentive staff further enhance the guests' experience, contributing significantly to the hotel's reputation.
Guests have positive remarks about the buffet breakfast, describing it as varied, delicious and complete. While there are occasional minor issues such as the breakfast being late or lacking natural juice options, the overall sentiment is one of satisfaction with the meal offerings.
The rooms are appreciated for their spaciousness, comfort and cleanliness. Many guests highlight the comfortable beds and well-equipped facilities as key strengths. The reception staff is noted for their helpful and personable approach, adding to the positive experience. However, some areas for improvement include room lighting, occasional maintenance needs and a few cleanliness lapses.
Cleanliness reviews are mixed with many guests pointing out the clean and cozy rooms, while others note specific issues like dirty bathrooms, stained towels and unpleasant odors. These concerns are balanced by the hotel's efforts to improve cleanliness and its staff's attentiveness.
The exceptional quality of the staff is a consistent highlight with guests frequently commending their friendliness, attentiveness and professional service. Personalized attention from the reception and the owner adds a special touch.
The Wi-Fi service receives mixed feedback with some guests experiencing excellent connectivity while others face significant issues. The pool also has mixed reviews, praised for its cleanliness and peaceful environment but criticized for the cold water, maintenance issues and lack of accessibility.
The parking facilities are appreciated for their spaciousness and security, although better lighting and maintenance are needed. Finally, the beds receive high praise for their extreme comfort, contributing significantly to a restful stay at the hotel.
In summary, Best Western PLUS Plaza Florida & Tower stands out for its convenient location, quality service, comfortable rooms and excellent staff, despite a few areas needing improvement in cleanliness, Wi-Fi and pool maintenance.
Categories
Family
Best Western hotels often provide amenities such as complimentary breakfast and swimming pools, catering to families. The 'PLUS' designation suggests enhanced amenities and services.
Parking
Provides free onsite parking, with the parking area being well lit. Free self parking is available for guests.
Pool
Outdoor Pool
Honeymoon
Spa
Business
Accessible
3 Star
Outdoor Pool
Room Types
Double Room with Two Double Beds - Non-SmokingThe quadruple room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 2 beds.
King Room - Non-SmokingThe spacious double room provides air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Executive Double Room - Non-SmokingAir conditioning, a tea and coffee maker and a safe deposit box are offered in this quadruple room. The unit has 2 beds.
Executive King Room - Non-SmokingAir conditioning, a tea and coffee maker and a safe deposit box are available in this spacious double room. The unit has 1 bed.
Guest Reviews
8.5
Very Good
Review Summaries
Location
Best Western PLUS Plaza Florida & Tower is a well-regarded hotel thanks to its excellent and central location. Situated just 1.2 km from the center, the hotel is conveniently close to many significant spots, making it ideal for business and leisure travelers alike. Guests consistently highlight the proximity to various eateries, parks and attractions, praising the hotel for its accessibility and the tranquility of its surroundings.
Visitors appreciate the combination of affordable pricing with quality service, comfortable rooms and overall cleanliness. Many emphasized that the central position allows for easy access to the area's main attractions with some noting that it only takes about 45 minutes to reach key sites in Guanajuato by car. Despite this convenience, the hotel remains an economical choice compared to similar downtown accommodations.
Reviews frequently commend the friendly and attentive staff, contributing to a pleasant stay. The hotel's facilities, including parking and air conditioning, also earn positive mentions. Overall, the location, combined with excellent service and comfort, makes Best Western PLUS Plaza Florida & Tower a standout choice for those visiting the area.
Breakfast
The breakfast at Best Western PLUS Plaza Florida & Tower receives generally positive reviews from guests. Many guests appreciated the variety and quality of the buffet breakfast, noting that it is delicious, plentiful and complete. The service during breakfast was often highlighted as excellent. Despite some reports of the breakfast occasionally being late and lacking natural juice options, the majority found it to be very good, tasty and satisfying.
Several reviews mentioned that the breakfast, while simple, offers better options compared to typical American breakfasts, featuring a range of stews and well-seasoned dishes. While a few guests found the breakfast to have limited variety or to be basic, many still felt it was worth the price. There were occasional comments about minor inconveniences, such as food being cold or dishes being slow to be put out at the start, but these did not overshadow the overall positive feedback about the breakfast experience.
Rooms
The rooms at Best Western PLUS Plaza Florida & Tower generally receive positive feedback from guests. Highlighted aspects include the spaciousness of the rooms with many guests appreciating how large and well-equipped they are. Comfort is another strong point, particularly with regard to the beds, which are described as very comfortable. Cleanliness is frequently noted with many rooms being clean and well-maintained upon arrival.
Some guests also praise the rooms for their good views and appropriate facilities, such as full bathrooms and air conditioning. The reception staff receives compliments for their excellent service and willingness to assist guests effectively.
However, there are a few areas where improvements could be beneficial. Some guests mention issues with room lighting, occasional maintenance needs and a lack of variety in the breakfast offerings. Instances of cleanliness issues, including reports of cockroaches and a dirty initial room assignment, were also noted but seemed to be addressed by the hotel staff.
In summary, the hotel offers comfortable, spacious and well-equipped rooms with generally positive guest experiences, punctuated by a few opportunities for enhancement in terms of maintenance and cleanliness.
Beds
Beds at the Best Western PLUS Plaza Florida & Tower are highly praised for their comfort. Guests frequently describe the beds as very comfortable, extremely comfortable and even super comfortable. Many reviewers also appreciate the comfort of both the beds and pillows, noting that this aspect contributes significantly to a restful stay. While there were a few mentions of personal preferences regarding mattress firmness, the majority of comments highlight the beds' excellence in providing a pleasant and restful experience. With the overall positive feedback on bed comfort, guests can expect a good night's sleep at this hotel.
Cleanliness
The cleanliness of 'Best Western PLUS Plaza Florida & Tower' receives mixed reviews from guests. Many guests commend the hotel's clean and cozy rooms with some highlighting the very clean and comfortable accommodations. Common areas and facilities generally maintain a high standard of cleanliness, contributing to an overall pleasant stay. However, some reviews note that towel cleanliness could be improved and mention instances of stained towels.
On the downside, there are reports of specific issues such as dirty bathrooms and excessive dust, which detract from the overall experience. Some guests also mentioned discomfort due to unpleasant room odors and mold in the bathroom. Despite these drawbacks, the hotel's friendly staff and varied, delicious breakfast offerings contribute positively to its reputation. Guests appreciate the improvements in cleanliness and breakfast, which suggest ongoing efforts to enhance the guest experience. With a few adjustments, the hotel could better meet expectations for cleanliness throughout all areas.
Staff
The reviews of Best Western PLUS Plaza Florida & Tower consistently highlight the exceptional quality of the hotel's staff. Guests frequently commend the very friendly, attentive and professional behavior of the team, mentioning their excellent personalized service. The reception staff, in particular, receive high praise for their helpfulness and welcoming demeanor. Many guests noted that the attention to detail and customer service were standout features with the young receptionists making a special effort to assist guests efficiently.
Reviewers also appreciated the excellent service and attention provided by the entire staff, including those at the restaurant, despite mixed feedback on the food quality. The personalized service from the owner adds a special touch that enhances the overall guest experience. Overall, the staff's friendliness, attentiveness and professional care contribute significantly to the positive guest experiences at this hotel, even if the property itself might require some maintenance.
Wi-Fi
Guests at Best Western PLUS Plaza Florida & Tower have had mixed experiences with the hotel's Wi-Fi service. While some visitors reported that the internet quality was excellent for working and online tasks throughout the hotel, others faced significant connectivity issues. There were instances where the internet didn't work unless guests were in reception and connections failed frequently. Smart TVs in the rooms did not have Wi-Fi options, displaying only limited channels, which added to the frustration for some guests. Despite these challenges, the hotel's staff received consistent praise for their excellent service and amenities like water pressure and temperature in the showers were also appreciated.
Pool
The pool at Best Western PLUS Plaza Florida & Tower receives mixed feedback from guests. Positive remarks highlight that the pool is clean, nice and offers a peaceful environment. However, numerous reviews mention that the water is consistently cold with no heating available, which can make it uncomfortable for some swimmers. There are also concerns about maintenance with some guests noting that the pool was dirty and lacked proper care. Accessibility issues were mentioned due to the absence of disability-friendly stairs. Additionally, the presence of drunks at the pool was noted as a negative aspect. Overall, while the pool has potential, it seems to need better management and improvements to make it a more enjoyable amenity.
Parking
Best Western PLUS Plaza Florida & Tower features a mix of reviews when it comes to its parking facilities. On the positive side, guests appreciate that the underground parking is quite spacious and secure with monitoring in place during the night. Ample free parking is another advantage, making it easy for guests arriving by car to find a place without hassle. The large parking space available is mentioned as an asset by multiple visitors.
However, some areas still need improvement. The parking lot is frequently described as dark with insufficient lighting both inside and outside the rooms. The level of upkeep in the parking area is also a concern with complaints about it being neglected, unpainted and sometimes filled with trash. Additionally, some guests highlight that the parking setup didn’t work correctly until they received assistance. Overall, while there are strong points regarding security and space, better maintenance and lighting could enhance the parking experience further.
FAQ
Yes, Best Western PLUS Plaza Florida & Tower has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Best Western PLUS Plaza Florida & Tower.
No, Best Western PLUS Plaza Florida & Tower doesn't allow dogs.
Yes, parking facilities are available at Best Western PLUS Plaza Florida & Tower.
No, Best Western PLUS Plaza Florida & Tower doesn't have a gym.
