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Islamabad Serena Hotel

Islamabad , Khayaban-e-suharwardy, G-5/1. (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Islamabad Serena Hotel is a luxurious and comfortable stay for anyone visiting Pakistan. The hotel boasts exceptional facilities and services, including a spa, swimming pool and a variety of dining options. The staff is friendly and professional, always willing to go out of their way to ensure guests have an enjoyable stay. The hotel's location is convenient for business travelers with easy access to major government institutions and landmarks. Families with children will also find the hotel accommodating with plenty of amenities to keep everyone happy. While there are some minor issues with breakfast quality and room service, guests still highly recommend the hotel for its opulent features and relaxing ambiance. Overall, the Islamabad Serena Hotel is a must-stay for anyone seeking a luxurious experience in Pakistan.
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Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Deluxe Double Room Air-conditioned rooms come with a satellite TV, a minibar and a modern bathroom with free toiletries.

Executive Double Room Air-conditioned rooms come with a satellite TV, a minibar and a modern bathroom with free toiletries.

Junior Suite This air-conditioned suite features a sofa, a minibar, a refrigerator and a modern bathroom with complementary toiletries.

Executive Suite Featuring a spacious air-conditioned suites come with a separate living area with a sofa, a minibar and a modern bathroom with free toiletries. Guests enjoy access to the Executive Lounge.

Presidential Suite This spacious suite consists of 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, executive lounge access, a seating area as well as garden views. The unit offers 2 beds.

About Islamabad Serena Hotel

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Guest Reviews

8.2

Very Good

Location

Looking for a convenient and safe stay in Islamabad? Look no further than the Islamabad Serena Hotel! With a great location in one of the most secure complexes in the city, this hotel is an excellent choice for those with business at the UN offices, World Bank, or government offices. But that's not all - guests also rave about the hotel's lovely gardens and pools areas, as well as its central location that puts local landmarks within easy reach. Plus, the hotel offers a complimentary airport pickup service in a private car for added convenience. While some guests note that room service could be improved, they still recommend this hotel for a comfortable and enjoyable stay in Islamabad.

Breakfast

Guest reviews of the breakfast at Islamabad Serena Hotel are mixed with some guests mentioning that the breakfast buffet did not offer a lot of variety and that some of the food did not look or taste fresh. However, many guests have positive things to say about the breakfast with some calling it the best they have had and praising the amazing selection. Some guests appreciated the complimentary drinks in the fridge, the excellent eggs to order and the opulent and tasty breakfast buffet. There are also mentions of the need to improve the quality and management of breakfast time and some guests compare the breakfast at Islamabad Serena Hotel to that of other hotels, such as Marriot and Pearl continental. Overall, the hotel offers lots of choices for restaurants within the hotel and comfortable beds, but there are some comments about the overcomplicated procedures at breakfast and the outdated decor.

Dinner

Islamabad Serena Hotel offers a variety of dining options for its guests. While some reviews mentioned that the lunch was a bit pricey, guests enjoyed the dinner restaurant and Rakaposhi. There were positive comments about the good food selection and that dinner was good at the hotel. However, a few guests mentioned poor quality food at Dawat restaurant and poor breakfast. Additionally, some guests were not impressed with the Chinese restaurant. Overall, the hotel seems to offer decent dining options with mostly positive reviews.

Rooms

Islamabad Serena Hotel boasts excellent facilities and structure that can rival a top hotel in Dubai. The suites are particularly impressive, well-designed, spacious and equipped with comfortable beds and pillows. Bathrooms and bedrooms are always spotlessly clean. Certain rooms may show signs of aging, particularly the carpets and heating may be an issue. Some guests experienced noise or maintenance issues in their rooms, but the hotel management was quick to address concerns and upgrade rooms or provide fans. Other guests reported mold in the toilets, creaky furniture and outdated decor that needs refreshing. Despite these issues, guests find the hotel comfortable and quiet with spacious rooms and all necessary facilities. The hotel's cleanliness, comfort and quietness frequently receive high praise and beds are particularly comfortable with pillow preference options.

Cleanliness

The Islamabad Serena Hotel boasts exceptional cleanliness and hygiene levels. Guests consistently praised the spotlessly clean bedrooms and bathrooms, while some did suggest that the carpets were outdated and in need of replacement. However, for the most part, the hotel was deemed exceptional in terms of cleanliness. While a few guests mentioned minor issues such as clogged showers or dusty carpets, the overall level of hygiene was well above Pakistan's standards. The staff were also commended for their helpfulness and hospitality. However, some guests noted the staff's insistence on face masks, which could be considered a minor annoyance. All in all, the Islamabad Serena Hotel is a clean and comfortable stay with excellent food quality and hygiene levels.

Staff

The staff and customer service at Islamabad Serena Hotel leave nothing to be desired, as they are extremely helpful and professional. Guests mention that the staff is wonderful and polite, always willing to go out of their way to solve any issues that arise during their stay. However, there are some mixed reviews regarding staff efficiency with a few guests mentioning slow or uncooperative responses to requests. Nevertheless, the majority of guests praise the staff's attentiveness and friendliness with some even highlighting specific employees for exceptional service, such as Mr. Manmohan and Kamal at reception. The hotel's location is also praised and guests appreciate the various amenities like the spa and swimming pool. However, some guests report that certain staff members were rude or unprofessional, though these incidents seem to be on the rare side. Overall, the staff at Islamabad Serena Hotel are a major asset to the property, providing excellent customer service to ensure that guests have an enjoyable stay.

Spa

The Maisha Spa at Islamabad Serena Hotel has been highly praised by guests for its high-end facilities with both massages and manicures being enjoyed by many. The spa is staffed by professionals, such as Areej and Shumaila, who provide personal and comfortable experiences for guests. The hotel also offers great pools, a gym and a sauna for guests to enjoy. The luxurious hotel provides excellent security and special touches, including lift operators, live music and free tea and coffee throughout the day. The swimming pool facilities are also highly recommended with both inside sauna and outside heated swimming pool available for use. The only negative feedback was from one guest who experienced horrific treatment at the spa. While there were some discrepancies between the facilities mentioned in the booking confirmation email and the actual facilities, the hotel still provides good quality facilities, making it a recommended stay for those looking for opulent experiences.

Pool

The Islamabad Serena Hotel is a must-visit location for anyone who wants to enjoy a luxurious stay. If you're a swimmer, you're in for a treat as there are not one but two pools available for your use - and both are absolutely stunning. The heated outdoor pool offers a serene view of the charming gardens and is a great spot to relax and unwind. The indoor pool is equally great and you can take advantage of fantastic spa facilities there as well. The gym, sauna and excellent bathroom facilities make this hotel a complete package for anyone who wants to indulge in some luxury while keeping fit. Though there was an issue with the outdoor pool due to gas, the management was quick to resolve it, ensuring that guests have access to the best amenities. Overall, the pool area at the Islamabad Serena Hotel is superb and we highly recommend it.

Family

Islamabad Serena Hotel is a great place for families with children. The staff went out of their way to make sure that families were accommodated together and the hotel offered plenty of facilities to keep both parents and kids happy. Breakfast seating in the main hall was great for families and there were no issues with space or comfort during our stay. While some guests were disappointed that there weren't more kid-specific activities available, overall it was a very welcoming and comfortable environment for families. Some guests did have issues with strict policies around guests and executive lounge access for children, but these were relatively minor complaints in the grand scheme of things. Long story short: families can expect a great stay at Islamabad Serena Hotel with lots of amenities to keep everyone happy.

5 Star

If you're planning a trip to Islamabad and seeking a luxurious stay, the Serena Islamabad is a must-visit. Many guests have raved about the exceptional services and faultless facilities, going beyond 5 stars. The hotel boasts opulent features such as incredible restaurants, a spa and swimming pool. The staff receives high praise from guests and the wide range of cuisine available has been mentioned. However, a few guests have mentioned issues with beds, cigarette odor in non-smoking rooms and issues with cleanliness. Despite these minor issues, many guests strongly recommend the Serena Islamabad as the best hotel in Pakistan and one of the best in the world.

Business

The Islamabad Serena Hotel is highly recommended for business travelers due to its prime location in a very secure complex close to major government institutions and popular landmarks. The hotel has a pleasant atmosphere which sets the tone for productive work. Although the breakfast quality needs improvement along with the management of breakfast time, the hotel still provides good accommodation for business professionals. However, during high delegation visits, alternative arrangements for guest transportation should be better communicated. Nonetheless, the hotel's strict rule disallowing guests to visit in-room was a disappointment. Overall, this hotel is a great base for business travelers working in Islamabad.

Luxury

If you're in Pakistan and looking for a lavish stay, look no further than the Islamabad Serena Hotel. Adorned with excellent facilities, the hotel offers an internal ambiance that's relaxing and luxurious. The structured organization of this beautiful and serene hotel will leave you speechless. It's no wonder that this hotel is a must-stay for anyone visiting the country.

Guests raved about the exceptional and faultless services at the hotel. With comfortable rooms and a plethora of amazing restaurants, you'll have a pampering experience here. Despite being a tad pricey, you'll realize that class comes at a cost. It's an oasis of luxury in the heart of Pakistan.

The interior design is impeccable and the pool area is just superb. Although the cost of staying here is on the higher side of the spectrum, the Serena Islamabad is a feast for eyes blended with comfort and luxury. Many visitors have opined that it's the best hotel in Pakistan with beautiful architecture, wonderful staff and many amenities. In summary: this is probably the most luxurious hotel in Pakistan.

Yes, Islamabad Serena Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at Islamabad Serena Hotel.

No, Islamabad Serena Hotel doesn't allow dogs.

Yes, parking facilities are available at Islamabad Serena Hotel.

Yes, Islamabad Serena Hotel has a gym.

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