Hilton Mall Of Istanbul
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Summary of reviewsThe Hilton Mall of Istanbul is highly regarded for its prime and convenient location, especially appreciated by shopping enthusiasts and travelers with quick accessibility needs. Its proximity to the Mall of Istanbul and a nearby metro station provides exceptional ease for retail therapy and exploring various parts of Istanbul. Despite being close to major amenities, the hotel maintains a serene environment, contributing to a comfortable stay.
Breakfast at the hotel is well-received for its richness and quality, including a wide range of breads, cakes and fresh fruits. While some guests call for more variety and freshness, the general feedback leans towards a satisfying breakfast experience. Dinner, however, has received mixed reviews with room service food described as delicious by some but lacking quality and variety according to others.
The rooms are a standout feature, lauded for their spaciousness, modern design and overall cleanliness. Guests appreciate the large, well-furnished spaces with contemporary amenities, although there are occasional reports of cleanliness issues and minor inconveniences like smoking smells and malfunctioning air-conditioners.
Cleanliness across the hotel generally meets high standards with perfectly clean rooms and well-maintained facilities being frequently highlighted. However, there are some inconsistencies, such as unemptied trash bins and insufficient restocking of essentials. The friendly and helpful staff, particularly the cleaning personnel, add to the positive experience by maintaining a polite and efficient service.
Staff at the Hilton Mall of Istanbul are consistently praised for their friendliness, professionalism and attentive service. Many guests mention specific employees for their exceptional service, contributing significantly to the hotel's welcoming atmosphere. Housekeeping and restaurant staff are also recognized for their courteousness and helpfulness.
The fitness center receives favorable comments for its quality and the inclusion of spa services, meeting the expectations of most guests. Parking, while available, requires a fee and has limited space with some guests noting the absence of a dedicated car garage.
The hotel is family-friendly, offering spacious accommodations that ensure a comfortable stay for families. Large family rooms are a notable highlight, although there are suggestions for more variety in the breakfast buffet and additional activities, especially on Sundays.
Beds at the hotel receive mixed feedback. While many guests find them comfortable with positive mentions of the pillows, some report discomfort due to the quality of the sheets and bed cleanliness.
Regarding its five-star rating, the hotel has mixed reviews. Some guests affirm it deserves this rating for living up to Hilton's reputable standards, while others feel it falls short, suggesting a more appropriate four-star rating. Nevertheless, the Hilton Mall of Istanbul offers a luxurious stay with its commitment to cleanliness, modern design and overall excellent service, providing a premium hospitality experience.
Categories
Breakfast at the hotel is well-received for its richness and quality, including a wide range of breads, cakes and fresh fruits. While some guests call for more variety and freshness, the general feedback leans towards a satisfying breakfast experience. Dinner, however, has received mixed reviews with room service food described as delicious by some but lacking quality and variety according to others.
The rooms are a standout feature, lauded for their spaciousness, modern design and overall cleanliness. Guests appreciate the large, well-furnished spaces with contemporary amenities, although there are occasional reports of cleanliness issues and minor inconveniences like smoking smells and malfunctioning air-conditioners.
Cleanliness across the hotel generally meets high standards with perfectly clean rooms and well-maintained facilities being frequently highlighted. However, there are some inconsistencies, such as unemptied trash bins and insufficient restocking of essentials. The friendly and helpful staff, particularly the cleaning personnel, add to the positive experience by maintaining a polite and efficient service.
Staff at the Hilton Mall of Istanbul are consistently praised for their friendliness, professionalism and attentive service. Many guests mention specific employees for their exceptional service, contributing significantly to the hotel's welcoming atmosphere. Housekeeping and restaurant staff are also recognized for their courteousness and helpfulness.
The fitness center receives favorable comments for its quality and the inclusion of spa services, meeting the expectations of most guests. Parking, while available, requires a fee and has limited space with some guests noting the absence of a dedicated car garage.
The hotel is family-friendly, offering spacious accommodations that ensure a comfortable stay for families. Large family rooms are a notable highlight, although there are suggestions for more variety in the breakfast buffet and additional activities, especially on Sundays.
Beds at the hotel receive mixed feedback. While many guests find them comfortable with positive mentions of the pillows, some report discomfort due to the quality of the sheets and bed cleanliness.
Regarding its five-star rating, the hotel has mixed reviews. Some guests affirm it deserves this rating for living up to Hilton's reputable standards, while others feel it falls short, suggesting a more appropriate four-star rating. Nevertheless, the Hilton Mall of Istanbul offers a luxurious stay with its commitment to cleanliness, modern design and overall excellent service, providing a premium hospitality experience.
Family Friendly Hotel
Connected to the Mall of Istanbul, offering easy access to shopping and entertainment. The hotel provides family rooms, kids' club, and indoor pool, ensuring a comfortable stay for families.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
About Hilton Mall Of Istanbul
License: T-1 SERİSİ NO:016909
Guest Reviews
Location
Guests appreciate the direct connection to the Mall from the hotel's backyard, adding to the convenience. The presence of a metro station right at the hotel's doorstep is another significant plus, simplifying travel to various parts of Istanbul. The location manages to be calm and serene despite its proximity to major amenities, contributing to a comfortable and pleasurable stay.
For those who need to balance between leisure and business, the hotel's excellent location near essential services is ideal. The surrounding area is noted for its cleanliness, modern infrastructure and helpful staff, adding to the overall positive accommodation experience. Whether for a short visit or extended stay, the Hilton Mall of Istanbul's location offers unmatched convenience and ease.
Breakfast
However, some guests point out areas for improvement. There are mentions of the breakfast not being fresh, particularly the vegetables and cheese and a recurrent theme suggesting a need for more variety. While many found the breakfast good, others noted it being very simple with limited food options and not worth the additional cost in some cases.
Despite a few mentions of breakfast being weak or not up to expectations, particularly considering Turkey's reputation for delicious breakfasts, the general consensus leans towards a positive breakfast experience at this hotel.
Dinner
However, there are notable drawbacks. Some guests have reported receiving the wrong dishes with no attempts by the staff to rectify the errors. Room service does not meet the standards expected with some describing it as bad and lacking in taste. Additionally, the room service menu is limited, particularly emphasized by tourists who wish to order food late at night, an option that seems unavailable or inadequate. There are calls for the restaurant and room service to operate until at least 2 AM to cater to guests' needs. Overall, while there are some positives, there are significant improvements needed in the service and quality of dinner options.
Rooms
Several reviewers highlighted the ease and comfort brought by room upgrades, especially for larger families. Prompt room service and generous touches like complimentary evening cookies add a touch of warmth to the stay. Despite a few check-in delays and isolated concerns about outdated decor, most travelers found the accommodations to be comfortable and aesthetically pleasing.
Notably, the hotel's newer buildings and modern features were appreciated, along with the spacious terraces that some rooms offer. However, some negative feedback pointed out smaller-than-expected rooms, insufficient minibar refills and instances of the rooms not being prepared promptly.
Overall, the Hilton Mall Of Istanbul appears to be a solid choice for travelers seeking spacious, clean and comfortable accommodations with the added advantage of modern amenities and friendly service.
Beds
Cleanliness
However, there are inconsistencies in the cleaning services. Some guests have reported that cleanliness is not uniformly maintained, mentioning issues such as dirty windows, unemptied trash bins and insufficient restocking of essentials like toilet paper and shower gel. Concerns have also been raised about overused and low-quality towels and occasional lapses in cleaning standards like hair on bed sheets and floors not being wiped.
Despite these issues, the hotel generally maintains a good standard of cleanliness with many guests emphasizing their satisfaction with both the cleanliness and comfort of their stays. The proximity to the Mall of Istanbul is an added convenience, though some suggest there is room for improvement in maintaining consistent hygiene across all areas of the hotel.
Staff
Several reviews emphasize individual acts of kindness and support, indicating a strong culture of hospitality and a willingness to go the extra mile. Housekeeping and restaurant staff also receive commendations for their courteous and helpful service. Receptionists and service team members are described as extremely friendly, often going above and beyond to ensure guest satisfaction.
However, there were occasional mentions of issues such as unresponsiveness from the reception, lack of tissues in rooms and specific criticisms regarding a few interactions, suggesting room for improvement in consistency. Despite these few concerns, the overwhelmingly positive feedback about the staff's friendliness, attentiveness and professionalism suggests that guest service is a strong point at Hilton Mall of Istanbul.
Gym
Parking
Family
5 Star
Luxury
Yes, Hilton Mall Of Istanbul has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Hilton Mall Of Istanbul.
Yes, Hilton Mall Of Istanbul welcomes dogs.
Yes, parking facilities are available at Hilton Mall Of Istanbul.
Yes, Hilton Mall Of Istanbul has a gym.
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