Hilton Garden Inn Praia Brava
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Summary of reviewsHilton Garden Inn Praia Brava enjoys a prime location, conveniently tucked between Itajaí and Balneário Camboriú, making it easily accessible to attractions like the trendy Brava Beach and various shopping and dining options. Guests frequently praise its strategic position, which is ideal for both leisure and business travelers. The hotel’s modern structure, ample amenities, cozy atmosphere and commendable cleanliness standards contribute to its appeal.
The breakfast experience at the hotel garners mixed feedback. Many guests appreciate the variety and quality, mentioning fresh fruits and gluten-free options, but there are concerns over its organization and repetitive selections. The dining service is highlighted as friendly but suffers from inconsistencies with some guests experiencing delays and dissatisfaction with food quality, particularly during dinner and special occasions.
Rooms receive positive reviews for their spaciousness, modern decor and overall comfort, although issues with maintenance and noise insulation are noticeable. Cleanliness standards are praised but can be inconsistent with some guests encountering problems like mold and unpleasant odors.
Staff members, especially those at reception and breakfast, often receive commendation for their attentiveness and friendliness. However, there are notable instances of rude and inefficient service. The hotel faces challenges in maintaining consistent service quality and adequate staffing levels.
Wi-Fi service is another area with mixed reviews; while some guests find it strong and reliable, others experience slow and unreliable connections, particularly in the rooms.
The gym is generally praised for its functionality and cleanliness, though improvements are needed in equipment maintenance and operational hours. Similarly, the pool area is enjoyed for its pleasant setting but requires better cleanliness and management.
Parking services, though efficient and secure, are often criticized for their high costs and occasional delays. While valet service is organized, the extra expense and limited spaces detract from the overall experience.
In summary, Hilton Garden Inn Praia Brava offers a strategically located, modern hotel with comfortable accommodations and friendly staff, though it faces some challenges in dining services, room maintenance, internet reliability and parking logistics. Addressing these issues could significantly enhance the overall guest experience.
Categories
The breakfast experience at the hotel garners mixed feedback. Many guests appreciate the variety and quality, mentioning fresh fruits and gluten-free options, but there are concerns over its organization and repetitive selections. The dining service is highlighted as friendly but suffers from inconsistencies with some guests experiencing delays and dissatisfaction with food quality, particularly during dinner and special occasions.
Rooms receive positive reviews for their spaciousness, modern decor and overall comfort, although issues with maintenance and noise insulation are noticeable. Cleanliness standards are praised but can be inconsistent with some guests encountering problems like mold and unpleasant odors.
Staff members, especially those at reception and breakfast, often receive commendation for their attentiveness and friendliness. However, there are notable instances of rude and inefficient service. The hotel faces challenges in maintaining consistent service quality and adequate staffing levels.
Wi-Fi service is another area with mixed reviews; while some guests find it strong and reliable, others experience slow and unreliable connections, particularly in the rooms.
The gym is generally praised for its functionality and cleanliness, though improvements are needed in equipment maintenance and operational hours. Similarly, the pool area is enjoyed for its pleasant setting but requires better cleanliness and management.
Parking services, though efficient and secure, are often criticized for their high costs and occasional delays. While valet service is organized, the extra expense and limited spaces detract from the overall experience.
In summary, Hilton Garden Inn Praia Brava offers a strategically located, modern hotel with comfortable accommodations and friendly staff, though it faces some challenges in dining services, room maintenance, internet reliability and parking logistics. Addressing these issues could significantly enhance the overall guest experience.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Hilton Garden Inn Praia Brava boasts an enviable location praised by numerous guests for its convenience and accessibility. Nestled between the bustling cities of Itajaí and Balneário Camboriú, the hotel affords guests easy access to a wide array of attractions, including the trendy Brava Beach, located just 800 meters away. Guests repeatedly highlight the strategic position perfect for both leisure and business travels with proximity to markets, shopping malls and various dining options.
The hotel's new and modern structure is also frequently mentioned, showcasing a blend of comfort and practicality. Extensive amenities such as spacious rooms, a cozy atmosphere and excellent cleaning standards add to its appeal, making it a reliable choice for a relaxing stay. Parking service is noted as very good, enhancing the hotel's overall accessibility.
Despite its many positives, a few guests pointed out minor drawbacks such as the need for a car to reach the beach and some issues with transportation. However, these aspects are often overshadowed by the hotel's prime location and the plethora of conveniences that it offers.
Overall, the Hilton Garden Inn Praia Brava is highly regarded for its excellent location, complemented by high-quality facilities and services, making it a compelling option for those visiting the area.
Visitors to the Hilton Garden Inn Praia Brava have varying opinions about the hotel's breakfast offerings. On the positive side, many guests praise the breakfast as delicious, very good and well-served with a variety of options that include fresh fruits and high-quality products. The service is often highlighted as exceptional with friendly and attentive staff creating a pleasant dining experience. Some guests specifically appreciated the gluten-free options and the extensive selection, describing the breakfast as amazing and a highlight of their stay.
However, not all feedback is glowing. Multiple guests have pointed out significant areas for improvement. Issues with organization, slow replenishment of food items and limited variety are recurring themes. There are also concerns over the breakfast area being too small for the number of guests, leading to long queues and a lack of seating. Some visitors found the breakfast choices repetitive and not up to the expected standard for a hotel of Hilton’s caliber, citing that items were often missing or not replaced swiftly. Additionally, a few reviews noted that the quality of specific items, such as scrambled eggs and coffee, could be improved.
While the breakfast at Hilton Garden Inn Praia Brava receives a fair share of accolades for its variety and taste, it’s clear that enhancements in organization, replenishment and selection would elevate the guest experience further.
Visitors to the Hilton Garden Inn Praia Brava have varied experiences when it comes to dining at the hotel. While the restaurant serves good dishes at fair prices and the dinner presentation is visually appealing, many guests feel the taste falls short. Frequent issues include long waiting times for dinner with food often arriving cold or reheated and portions deemed inadequate. The menu is perceived as limited and options are fewer at night, resulting in some guests ordering through room service or external food delivery services.
The overall quality of food is described as inconsistent with several instances of poor food quality and bland taste noted. The service accompanying the meals also receives mixed feedback with specific criticisms aimed at slow service and disorganization. The hotel’s restaurant services are further hindered by limited operating hours, often closing early and only providing room service in the evenings, which has left some guests disappointed, especially during special occasions like Christmas and New Year's Eve when no dining options were available.
The structure of the restaurant also comes under scrutiny, being described as cramped and often crowded, particularly during breakfast hours. While some guests appreciate the effort to serve nice-looking dishes, the general sentiment points towards a need for significant improvements in both food quality and service efficiency to meet the standards expected of a Hilton property.
The reviews for Hilton Garden Inn Praia Brava depict a varied experience with the rooms. Positive feedback highlights the ample room size, modern decor, cleanliness and overall comfort. Guests frequently appreciated the spacious, well-maintained and newly furnished rooms, remarking on their comfort and cozy ambiance. Clean bedding and towels added to a satisfying stay for many and the hotel's proximity to the beach was an added perk.
However, several areas of concern were equally noted. There were frequent complaints about poor room maintenance, including issues with air conditioning, lighting and non-functioning amenities like exhaust fans and TVs. Many reviews mentioned a persistent musty smell or odors from the bathroom, detracting from the overall experience. Issues with cleanliness were cited, including dirty sheets, mold and insufficient cleaning services, often requiring guests to request additional housekeeping efforts.
Comfort-wise, while many found the rooms cozy, others found them too simplistic or even reminiscent of a hospital environment. The lack of soundproofing was a common complaint with guests frequently disturbed by noise from adjacent rooms. Additionally, the small size of beds and rooms, especially for families, was mentioned as a shortfall.
In summary, while the Hilton Garden Inn Praia Brava offers modern, spacious and generally clean accommodations, there are noticeable issues with room maintenance, cleanliness and noise insulation that need addressing to enhance the guest experience.
The Hilton Garden Inn Praia Brava offers a mixed experience when it comes to bed comfort, as reflected in guest reviews. On the positive side, many guests noted the beds were extremely comfortable with excellent mattresses and plush pillows, often describing them as very good or even spectacular. Clean and comfortable beds with fresh linens were frequently mentioned, contributing to a restful night's sleep. Guests appreciated the large and cozy beds in some rooms, citing the super comfortable goose feather duvets and pillows.
However, the size of the beds in double rooms was a common concern. Many reviews pointed out that the double beds were quite small, often feeling cramped for two people. This discomfort was exacerbated by poor pillow quality, which some guests found too low, soft or even plastic-filled. Bedding quality also appeared to need improvements with multiple mentions of balling on sheets and old linens detracting from the experience.
Overall, while the bed comfort at Hilton Garden Inn Praia Brava can be exceptional, potential guests may want to confirm their room includes a king-size bed to avoid issues with bed size and pillow quality.
The Hilton Garden Inn Praia Brava receives mixed reviews regarding its cleanliness. On the positive side, many guests highlight the hotel as very clean with a noticeable fresh scent upon arrival and impeccably maintained rooms and common areas. The accommodations are described as clean and cozy with some visitors praising the modern and tidy decor. The housekeeping staff is commended for keeping the rooms well-preserved and several guests appreciated the spacious rooms and clean linen provided.
However, there are some concerns that detract from the overall experience. Several guests reported issues such as mold, a musty smell in the bathrooms and excessive humidity in the rooms. The cleanliness of the pool area and the sauna also fell short of expectations with some pointing out that they were not maintained adequately. Moreover, the breakfast area was noted to be not as clean as it should be.
Room cleaning services seem inconsistent with some reporting delays in cleaning or rooms left uncleaned during their stay. Complaints also include superficial cleaning, dirty floors and bathrooms not thoroughly cleaned. Issues such as stained chairs, moldy tiles and occasional unpleasant smells from the septic tank were mentioned, detracting from the otherwise clean environments.
Despite these issues, the general sentiment leans towards satisfaction with the hotel's cleanliness, particularly in well-maintained areas and freshly cleaned rooms upon arrival. Attention to detail, especially in peak seasons and high-traffic areas, would enhance the guest experience further.
The staff at Hilton Garden Inn Praia Brava receive mixed reviews with a notable emphasis on both exceptional and subpar experiences. Numerous guests mention the attentiveness and friendliness of many staff members, particularly highlighting individuals like Ricardo, Artur, Maiara, Cristian, William and Bruno. The reception staff is frequently praised for being polite, welcoming and very courteous. Many guests appreciated the staff's helpfulness, especially at breakfast and in early morning services.
However, several reviews pointed out significant shortcomings. The reception and front desk often are described as rude, indifferent and inefficient with some guests encountering delays during check-in and room service. A common complaint is the lack of employee training and the insufficient number of staff to meet the demands, leading to overwhelmed and overworked employees.
The service quality appears inconsistent with some guests experiencing very good or impeccable service, while others found it lacking or disappointing. Despite the cordiality and dedication of some employees, there are frequent mentions of slow and unresponsive service, particularly in areas like valet, breakfast room cleanliness and housekeeping.
Overall, while many guests commend the staff's friendliness and attentiveness, the hotel clearly faces challenges in maintaining consistent service quality and adequate staffing levels. The hotel would benefit from addressing these issues to ensure a more uniformly positive experience for all its guests.
The Wi-Fi performance at the Hilton Garden Inn Praia Brava has received mixed reviews. Many guests praised the service, noting that the internet connection was great, strong and reliable. Several indicated that the Wi-Fi worked well and was of good quality, contributing positively to their stay.
However, a significant number of reviews highlighted issues with the Wi-Fi. Some found the internet to be slow and unreliable, mentioning frequent disconnections and generally poor connection quality. Guests commonly reported weak or non-existent Wi-Fi, particularly in the rooms, where the internet sometimes did not work at all.
In summary, while some guests experienced excellent Wi-Fi service, others encountered substantial connectivity problems, indicating an inconsistency in the hotel's internet service.
The gym at Hilton Garden Inn Praia Brava has garnered a mix of opinions from guests with a majority highlighting its positive aspects. Many reviewers commend the gym as great, perfect and excellent, emphasizing that it provides a good space for fitness activities and is functional for hours of leisure. Its facilities are often described as sufficient and clean with some guests appreciating the full gym and great installations.
However, there are also criticisms pointing to areas needing improvement. Some guests note that the gym has limited equipment, lacks music and features broken machinery. Additionally, issues like the gym not being open as scheduled, early closing times and a non-functional air conditioning system have been reported. Cleanliness is occasionally an area of concern with mentions of the need for more cleaning equipment and instances of a dirty gym and pool bathroom.
Overall, while the gym facilities receive praise for their functionality and range, there is room for enhancement in terms of equipment maintenance and operational timings.
The guests of the Hilton Garden Inn Praia Brava had mixed feelings about the pool facilities. Many appreciated the pool as lovely, pleasant and comfortable. It was particularly enjoyed by families with numerous mentions of children having a great time. Some phrases highlighted the beauty of the pool area, especially noting the charm of the rooftop pool and the presence of a sauna.
However, there were notable concerns regarding cleanliness and maintenance. Multiple comments mentioned dirty water, insects and a layer of sunscreen and dirt. The lack of staff presence, unavailable towels and closed pool bar also contributed to the dissatisfaction. A few reviews suggested that the pool was small and could benefit from heating.
Despite these issues, the pool area provided a decent setting for leisure with some finding it sufficient for relaxation. It is worth noting that these positive experiences were sometimes overshadowed by the need for improved cleanliness and better management of the pool area.
The parking situation at Hilton Garden Inn Praia Brava has received mixed reviews from guests. On the positive side, many appreciated the efficiency of the valet service and highlighted the helpfulness and politeness of the parking attendants. The valet service is noted to be organized and functional, ensuring that guests generally have minimal hassle when accessing their vehicles.
However, several guests expressed dissatisfaction with the additional cost of parking, describing it as expensive with a daily rate of R$ 35.00. The parking fees are separate from the accommodation costs and can be surprising for some. There were also comments about the limited parking spaces and occasional delays with some guests waiting up to 40 minutes for their car during peak times.
Issues such as the smell of cigarettes in cars and the demand for car removal by the valet were mentioned, along with concerns about the speed at which valets drove. Finally, despite the secure and covered nature of the parking, complaints about its high cost and inefficient service at times were common. Overall, while the parking system is well-organized, the high fees and occasional service issues may detract from the overall positive experience.
The Hilton Garden Inn Praia Brava appears to be well-regarded for family vacations, offering a family-friendly environment that is suitable for those traveling with older children. Guests have mentioned it is ideal for family trips with a pleasant and organized ambiance and a location that meets the needs of family groups. The hotel features a calm and quiet area, making it a safe and favorable destination for families.
Rooms are noted for being super clean, complete and equipped with practical amenities such as electric kettles, which is particularly convenient for families with small children. Additionally, a partnership with a beach service providing chairs, umbrellas, drinks and bathroom facilities adds to the convenience.
However, the hotel seems to lack specific facilities aimed at young children. Reviews mention a lack of children’s menus, no microwaves for bottle-feeding and no available cribs. Also, the infrastructure for entertaining children, especially on rainy days, is limited, which may not make it the best choice for families with very young kids. The room service has also been highlighted as an area needing improvement.
Despite these shortcomings, the general sentiment indicates that the Hilton Garden Inn Praia Brava is a suitable choice for family stays, particularly for those looking for a quiet and family-friendly environment. Parents and children can enjoy a good family experience, although they might need to plan around the limitations concerning amenities for younger kids.
Hilton Garden Inn Praia Brava offers a mixed experience with some elements meeting expectations and others falling short. The hotel's structure corresponds well with the pricing and it generally upholds the Hilton classification. The property incorporates typical four-star services and lives up to the Hilton Garden Inn standard, making it reasonable for a four-star business environment.
However, there are inconsistencies in maintaining the Hilton brand's quality. Multiple guests reported that the hotel doesn't fully meet the Hilton standards. Issues such as unclean restaurant areas, undersized blackout curtains leading to bright rooms in the morning and audible conversations in the bathroom detract from the overall guest experience. Additionally, the breakfast service is often criticized for being poor with complaints about understaffed and poorly trained employees who do not adhere closely to COVID protocols. Some operational problems were also noted, such as a fan left running all night due to management decisions.
While the hotel has potential, these issues suggest it struggles to fully achieve the four-star rating it aspires to and that guests expect from a Hilton property.
Hilton Garden Inn Praia Brava serves as an excellent option for business travelers, providing a commendable balance of cost-benefit, comfort and essential amenities. Newly constructed, the hotel boasts a modern and comfortable structure, making it highly suitable for work trips and extended stays. Business guests will appreciate the quality of the WIFI, which supports remote work and is complemented by ergonomic chairs at the desks.
The hotel's breakfast offerings are complete and satisfying, adding to the convenience of a professional stay. The reception area is well-equipped for handling business-related tasks, enhancing the overall experience for those on work assignments. Despite the absence of a dedicated meeting room or a specific home office space, the hotel remains strategically located for business needs.
Guests commend its ideal positioning for business-oriented visits, labeling it a conventional yet effective business hotel. Cleanliness and efficient check-in processes further enhance its appeal as a reliable choice for business stays.
Hilton Garden Inn Praia Brava offers a mix of accessibility features for guests with disabilities. The hotel provides adapted rooms for physically disabled persons, including a room with an excellent shower and bed, making it more comfortable. The rooftop pool, sauna and gym enhance the hotel's overall accessibility. However, there are some limitations that need attention. While there is an accessible bathroom for wheelchair users and availability of wheelchairs, certain services like requests for hairdryers and additional towels for disabled guests were not met. The hotel claims to accommodate people with motor difficulties, yet some facilities fall short of expectations, such as unprepared staff and non-working outlets at the café-bar. Parking also poses challenges, requiring guests to validate parking tickets and having fewer options available. Overall, while the rooms are spacious and comfortable, the hotel's infrastructure and staff readiness need improvements to fully cater to guests with disabilities.
The outdoor pool at Hilton Garden Inn Praia Brava often garnered positive remarks from guests, being described as lovely and good. The structure, which includes both the pool and gym, received commendations for being well-maintained. However, several reviewers noted that the pool is not heated with some guests finding the water too cold for comfort and suggesting that a heated pool would enhance the experience. Despite being visually appealing, the pool may not be ideal for swimming, as pointed out by some guests. Overall, while the pool contributes to the hotel's good amenities, improvements such as heating and better preparation for swimmers could further elevate the experience.
Hilton Garden Inn Praia Brava is a well-located hotel offering spacious and comfortable rooms that warmly welcome small pets. Guests have positively noted the pet-friendly atmosphere and availability of dog-friendly options. However, it's important to be aware that there is a substantial daily pet charge of R$ 250.00, which some guests found surprising and considered abusive. Despite this fee, the hotel's commitment to accommodating pets is appreciated by those traveling with their furry companions.
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Location
The hotel's new and modern structure is also frequently mentioned, showcasing a blend of comfort and practicality. Extensive amenities such as spacious rooms, a cozy atmosphere and excellent cleaning standards add to its appeal, making it a reliable choice for a relaxing stay. Parking service is noted as very good, enhancing the hotel's overall accessibility.
Despite its many positives, a few guests pointed out minor drawbacks such as the need for a car to reach the beach and some issues with transportation. However, these aspects are often overshadowed by the hotel's prime location and the plethora of conveniences that it offers.
Overall, the Hilton Garden Inn Praia Brava is highly regarded for its excellent location, complemented by high-quality facilities and services, making it a compelling option for those visiting the area.
Breakfast
However, not all feedback is glowing. Multiple guests have pointed out significant areas for improvement. Issues with organization, slow replenishment of food items and limited variety are recurring themes. There are also concerns over the breakfast area being too small for the number of guests, leading to long queues and a lack of seating. Some visitors found the breakfast choices repetitive and not up to the expected standard for a hotel of Hilton’s caliber, citing that items were often missing or not replaced swiftly. Additionally, a few reviews noted that the quality of specific items, such as scrambled eggs and coffee, could be improved.
While the breakfast at Hilton Garden Inn Praia Brava receives a fair share of accolades for its variety and taste, it’s clear that enhancements in organization, replenishment and selection would elevate the guest experience further.
Dinner
The overall quality of food is described as inconsistent with several instances of poor food quality and bland taste noted. The service accompanying the meals also receives mixed feedback with specific criticisms aimed at slow service and disorganization. The hotel’s restaurant services are further hindered by limited operating hours, often closing early and only providing room service in the evenings, which has left some guests disappointed, especially during special occasions like Christmas and New Year's Eve when no dining options were available.
The structure of the restaurant also comes under scrutiny, being described as cramped and often crowded, particularly during breakfast hours. While some guests appreciate the effort to serve nice-looking dishes, the general sentiment points towards a need for significant improvements in both food quality and service efficiency to meet the standards expected of a Hilton property.
Rooms
However, several areas of concern were equally noted. There were frequent complaints about poor room maintenance, including issues with air conditioning, lighting and non-functioning amenities like exhaust fans and TVs. Many reviews mentioned a persistent musty smell or odors from the bathroom, detracting from the overall experience. Issues with cleanliness were cited, including dirty sheets, mold and insufficient cleaning services, often requiring guests to request additional housekeeping efforts.
Comfort-wise, while many found the rooms cozy, others found them too simplistic or even reminiscent of a hospital environment. The lack of soundproofing was a common complaint with guests frequently disturbed by noise from adjacent rooms. Additionally, the small size of beds and rooms, especially for families, was mentioned as a shortfall.
In summary, while the Hilton Garden Inn Praia Brava offers modern, spacious and generally clean accommodations, there are noticeable issues with room maintenance, cleanliness and noise insulation that need addressing to enhance the guest experience.
Beds
However, the size of the beds in double rooms was a common concern. Many reviews pointed out that the double beds were quite small, often feeling cramped for two people. This discomfort was exacerbated by poor pillow quality, which some guests found too low, soft or even plastic-filled. Bedding quality also appeared to need improvements with multiple mentions of balling on sheets and old linens detracting from the experience.
Overall, while the bed comfort at Hilton Garden Inn Praia Brava can be exceptional, potential guests may want to confirm their room includes a king-size bed to avoid issues with bed size and pillow quality.
Cleanliness
However, there are some concerns that detract from the overall experience. Several guests reported issues such as mold, a musty smell in the bathrooms and excessive humidity in the rooms. The cleanliness of the pool area and the sauna also fell short of expectations with some pointing out that they were not maintained adequately. Moreover, the breakfast area was noted to be not as clean as it should be.
Room cleaning services seem inconsistent with some reporting delays in cleaning or rooms left uncleaned during their stay. Complaints also include superficial cleaning, dirty floors and bathrooms not thoroughly cleaned. Issues such as stained chairs, moldy tiles and occasional unpleasant smells from the septic tank were mentioned, detracting from the otherwise clean environments.
Despite these issues, the general sentiment leans towards satisfaction with the hotel's cleanliness, particularly in well-maintained areas and freshly cleaned rooms upon arrival. Attention to detail, especially in peak seasons and high-traffic areas, would enhance the guest experience further.
Staff
However, several reviews pointed out significant shortcomings. The reception and front desk often are described as rude, indifferent and inefficient with some guests encountering delays during check-in and room service. A common complaint is the lack of employee training and the insufficient number of staff to meet the demands, leading to overwhelmed and overworked employees.
The service quality appears inconsistent with some guests experiencing very good or impeccable service, while others found it lacking or disappointing. Despite the cordiality and dedication of some employees, there are frequent mentions of slow and unresponsive service, particularly in areas like valet, breakfast room cleanliness and housekeeping.
Overall, while many guests commend the staff's friendliness and attentiveness, the hotel clearly faces challenges in maintaining consistent service quality and adequate staffing levels. The hotel would benefit from addressing these issues to ensure a more uniformly positive experience for all its guests.
Wi-Fi
However, a significant number of reviews highlighted issues with the Wi-Fi. Some found the internet to be slow and unreliable, mentioning frequent disconnections and generally poor connection quality. Guests commonly reported weak or non-existent Wi-Fi, particularly in the rooms, where the internet sometimes did not work at all.
In summary, while some guests experienced excellent Wi-Fi service, others encountered substantial connectivity problems, indicating an inconsistency in the hotel's internet service.
Gym
However, there are also criticisms pointing to areas needing improvement. Some guests note that the gym has limited equipment, lacks music and features broken machinery. Additionally, issues like the gym not being open as scheduled, early closing times and a non-functional air conditioning system have been reported. Cleanliness is occasionally an area of concern with mentions of the need for more cleaning equipment and instances of a dirty gym and pool bathroom.
Overall, while the gym facilities receive praise for their functionality and range, there is room for enhancement in terms of equipment maintenance and operational timings.
Pool
However, there were notable concerns regarding cleanliness and maintenance. Multiple comments mentioned dirty water, insects and a layer of sunscreen and dirt. The lack of staff presence, unavailable towels and closed pool bar also contributed to the dissatisfaction. A few reviews suggested that the pool was small and could benefit from heating.
Despite these issues, the pool area provided a decent setting for leisure with some finding it sufficient for relaxation. It is worth noting that these positive experiences were sometimes overshadowed by the need for improved cleanliness and better management of the pool area.
Parking
However, several guests expressed dissatisfaction with the additional cost of parking, describing it as expensive with a daily rate of R$ 35.00. The parking fees are separate from the accommodation costs and can be surprising for some. There were also comments about the limited parking spaces and occasional delays with some guests waiting up to 40 minutes for their car during peak times.
Issues such as the smell of cigarettes in cars and the demand for car removal by the valet were mentioned, along with concerns about the speed at which valets drove. Finally, despite the secure and covered nature of the parking, complaints about its high cost and inefficient service at times were common. Overall, while the parking system is well-organized, the high fees and occasional service issues may detract from the overall positive experience.
Family
Rooms are noted for being super clean, complete and equipped with practical amenities such as electric kettles, which is particularly convenient for families with small children. Additionally, a partnership with a beach service providing chairs, umbrellas, drinks and bathroom facilities adds to the convenience.
However, the hotel seems to lack specific facilities aimed at young children. Reviews mention a lack of children’s menus, no microwaves for bottle-feeding and no available cribs. Also, the infrastructure for entertaining children, especially on rainy days, is limited, which may not make it the best choice for families with very young kids. The room service has also been highlighted as an area needing improvement.
Despite these shortcomings, the general sentiment indicates that the Hilton Garden Inn Praia Brava is a suitable choice for family stays, particularly for those looking for a quiet and family-friendly environment. Parents and children can enjoy a good family experience, although they might need to plan around the limitations concerning amenities for younger kids.
4 Star
However, there are inconsistencies in maintaining the Hilton brand's quality. Multiple guests reported that the hotel doesn't fully meet the Hilton standards. Issues such as unclean restaurant areas, undersized blackout curtains leading to bright rooms in the morning and audible conversations in the bathroom detract from the overall guest experience. Additionally, the breakfast service is often criticized for being poor with complaints about understaffed and poorly trained employees who do not adhere closely to COVID protocols. Some operational problems were also noted, such as a fan left running all night due to management decisions.
While the hotel has potential, these issues suggest it struggles to fully achieve the four-star rating it aspires to and that guests expect from a Hilton property.
Business
The hotel's breakfast offerings are complete and satisfying, adding to the convenience of a professional stay. The reception area is well-equipped for handling business-related tasks, enhancing the overall experience for those on work assignments. Despite the absence of a dedicated meeting room or a specific home office space, the hotel remains strategically located for business needs.
Guests commend its ideal positioning for business-oriented visits, labeling it a conventional yet effective business hotel. Cleanliness and efficient check-in processes further enhance its appeal as a reliable choice for business stays.
Accessible
Outdoor Pool
Dog Friendly
Yes, Hilton Garden Inn Praia Brava has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Praia Brava.
Yes, Hilton Garden Inn Praia Brava welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Praia Brava.
Yes, Hilton Garden Inn Praia Brava has a gym.
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