Located in the heart of Jakarta near SCBD and various shopping malls, Ascott Sudirman Jakarta is highly appreciated for its convenient location, making it an ideal choice for both business and leisure travelers. The proximity to Lotte Shopping Avenue, Ciputra World Mall and the Mega Kuningan area offers easy access to diverse dining and shopping options. Despite occasional navigation challenges for drivers, the modern building is welcoming and guests value the clean facilities, varied breakfast and comfortable suites. The panoramic views from the hotel further elevate its appeal.
The breakfast offerings receive mixed reviews; some guests appreciate the taste and value of the Indonesian items on the buffet. However, there are calls for improvement in variety, quality and management to meet international standards with criticisms about the limited selection and crowded dining area.
The rooms at Ascott Sudirman Jakarta are a highlight, consistently praised for their large, spacious and modern design. Guests find the beautifully appointed suites with separate working areas, cozy living spaces and well-equipped kitchens highly functional, particularly suitable for families. The rooms maintain high standards of cleanliness and comfort, featuring amenities such as mini kitchens, large refrigerators, washing machines and strong WiFi. Positive feedback also extends to the staff, who are recognized for their friendliness, efficiency and reliability.
While the overall cleanliness of the hotel is generally well-regarded with guests noting the modern and comfortable environment, some have pointed out areas needing attention, including specific issues in individual apartments. The hotel management is encouraged to address these concerns to maintain a consistent cleanliness standard.
The staff at Ascott Sudirman Jakarta receive high acclaim for their friendliness, attentiveness and professionalism, significantly enhancing the guest experience. The front desk personnel are particularly noted for their swift and efficient service, although minor instances of unprofessional conduct and check-in delays are reported but seem to be rare exceptions.
Regarding the amenities, the pool stands out with its remarkable view from the 30th floor. Guests describe it as luxurious but small and it can become crowded, which might affect those seeking a quieter swim. Some guests noted the pool's high chlorine levels, but overall, the basic amenities provided ensure a comfortable stay.
Ascott Sudirman Jakarta combines convenience, comfort and excellent service, making it a recommended choice for visitors to Jakarta despite some areas needing enhancement.
Categories
Dog Friendly
Ascott Sudirman Jakarta is a pet-friendly apartment-style accommodation. The extra space in an apartment compared to a standard hotel room makes it more comfortable for pets.
EV charging stations
Ascott Sudirman Jakarta offers an electric vehicle charging station. This serviced apartment is located in Jakarta's CBD and provides this facility as a practical solution for guests with electric cars.
Pool
Outdoor Pool
Luxury
Outdoor Pool
Room Types
StudioThis stylish studio is furnished with living area and floor-to-ceiling windows. The kitchen is well-equipped with a stovetop, kitchenware and a refrigerator. The en suite bathroom comes with premium toiletries and a bath.
Twin StudioFitted with 2 single beds, this contemporary studio features a flat-screen TV and a seating area. There is also a well-equipped kitchen. The en suite bathroom includes a bath and a shower.
One-Bedroom PremierFeaturing a separate living area, this apartment is furnished with modern amenities. It has a washing machine and a kitchen. Premium toiletries are available in the en suite bathroom.
One-Bedroom Apartment TwinFitted with 2 single beds, this apartment features modern furniture. It includes a seating area and a kitchen. A bath and a hairdryer are available in the en suite bathroom.
Two-Bedroom ApartmentThis spacious apartment is decorated in soothing colors. It has dining and living areas. A well-equipped kitchen and a walk-in wardrobe are available. The en suite bathroom comes with a rainshower and premium toiletries.
Has 2 bedrooms with a king bed in the first bedroom and an option of queen or twin beds in the second bedroom is subject to availability upon check in.
Three-Bedroom ApartmentOffering more space, this elegant apartment features a large seating area. A kitchen and a dining area are available. The en suite bathroom includes a rainshower and a bath.
About Ascott Sudirman Jakarta
Registry or License or Notification Number: 55194, 8120213290931
Guest Reviews
8.6
Very Good
Review Summaries
Location
Located in the heart of Jakarta, Ascott Sudirman Jakarta boasts a central position close to the SCBD and numerous shopping malls, making it a convenient choice for both business and leisure travelers. Its proximity to Lotte Shopping Avenue, Ciputra World Mall and Mega Kuningan area means guests have easy access to a variety of dining and shopping options. The modern building is welcoming and the staff is known for their gracious service.
Despite its central location, some drivers find it challenging to navigate to, which can make delivery requests difficult. However, once inside, guests appreciate the clean facilities, varied breakfast and comfortable suites. Whether meeting family nearby or visiting vital places, the location serves guests well. The views from the hotel add to its appeal and the overall convenience and amenities make it highly recommended by past visitors.
Breakfast
Guests at Ascott Sudirman Jakarta have shared mixed feelings about the breakfast offerings at the hotel. Positive remarks highlight an appreciation for the Indonesian breakfast items included in the buffet, noting their tastiness and suitability for the price. Some guests found the taste generally acceptable and considered it good value.
However, a significant number of reviews pointed out several areas of improvement. Many guests felt that the breakfast buffet was sparse and offered a very limited selection, often describing it as shockingly pedestrian or below the standards expected of a four-star hotel. The quality of food was frequently mentioned as not being up to par with specific notes on lack of variety and inadequacy for certain dietary preferences, particularly for guests from Arab countries. The area where breakfast is served was also criticized for being too small and crowded with reports of items not being refilled promptly.
Overall, while there are elements that some enjoy, the consensus leans towards the breakfast needing more variety, improved quality and better management to meet the expectations of international travelers.
Rooms
Ascott Sudirman Jakarta offers an exceptional stay with its large, spacious and modern rooms that are beautifully designed and well-appointed. The suites and apartments are not only aesthetically pleasing but also highly functional, featuring separate working spaces, cozy living areas and a well-equipped kitchen. Families will find the accommodations highly practical with enough room to comfortably host multiple adults and children.
The rooms are consistently praised for their cleanliness and comfort, boasting a comfy couch, fast internet connection and extraordinary city views. The amenities are plentiful, including mini kitchens, large refrigerators, washing machines and strong WiFi, making it a convenient choice for both short and long-term stays. The staff receives high marks for their friendliness and reliability, significantly enhancing the overall guest experience.
Its strategic location near shops and restaurants further adds to its appeal, providing both convenience and comfort. Overall, the hotel's combination of space, cleanliness and modern amenities makes it a standout choice for anyone visiting Jakarta.
Cleanliness
Ascott Sudirman Jakarta has garnered mixed reviews regarding its cleanliness. Many guests praised the hotel for being clean, modern and comfortable with ample storage space, a large bathroom and a big TV. They highlighted the cleanliness of the suites and kitchens and mentioned the hotel’s well-maintained lobby and elevator entrance. Visitors appreciated the convenience of having a grocery store downstairs, as well as its proximity to a mall and amenities like a tennis court and children’s swings. Positive feedback also included the responsive and accommodating staff, essential facilities and a strong, stable WiFi connection.
However, some reviews indicated room for improvement. A portion of guests felt that the apartments did not meet their expectations of cleanliness, citing issues such as a bad smell in the bathrooms, stained couches and dirty carpets. There were also mentions of specific cleanliness oversights, like food left in a rack behind the study table and smelly towels. The hotel's management might need to address these concerns to ensure a consistent standard of cleanliness throughout the premises.
Staff
Ascott Sudirman Jakarta has garnered significant praise for its exceptional staff, frequently noted for their friendliness, efficiency and helpful nature. Guests consistently highlight the staff as being polite, attentive and customer-oriented, enhancing their overall experience at the hotel. The front desk personnel receive numerous accolades for their professionalism and swift check-in/check-out process, often completed in under ten minutes.
While there are a few mentions of unprofessional conduct at the reception and occasional delays during the check-in process, the overwhelmingly positive feedback suggests these incidents are not the norm. Guests appreciate the staff's dedication, their willingness to accommodate and their ability to respond promptly to requests, contributing to a high level of service and hospitality.
Special thanks are given to the staff for their attentiveness to various needs, including being friendly towards pets and providing helpful information. Visitors also commend the seamless service across different facets, from front desk interactions to room service. This combination of helpfulness, courtesy and professionalism significantly enhances the guest experience at Ascott Sudirman Jakarta.
Pool
The pool at Ascott Sudirman Jakarta offers a remarkable view, especially from its vantage point on the 30th floor, providing stunning scenery for visitors. While the pool is described as luxurious, multiple reviews note that it is quite small, which may detract from the overall experience. Guests have also mentioned that at times, the pool can get crowded with families and kids, which can be a downside for those seeking a quieter swim. Additionally, some guests felt that the pool had a bit too much chlorine. Despite these downsides, basic amenities like shampoos, toothbrushes, tea, a hairdryer and hot water are readily available, ensuring a comfortable stay. However, it is worth noting that the pandemic has limited access to some facilities, including the pool, sauna, gym and spa.
FAQ
Yes, Ascott Sudirman Jakarta has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Ascott Sudirman Jakarta.
Yes, Ascott Sudirman Jakarta welcomes dogs.
No, parking facilities aren't available at Ascott Sudirman Jakarta.
