Mandarin Oriental, Jakarta

Jakarta , , Jalan M.h. Thamrin, Po Box 3392, (Show on Map)


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Summary of reviewsThe Mandarin Oriental, Jakarta is a luxurious 5-star hotel that offers top-notch service and amenities. Its prime central location makes it a great place to stay for those interested in shopping and exploring the hustle and bustle of Jakarta. Guests love the convenience of being close to shopping malls and the hotel offers impressive city views from its spacious rooms. The breakfast and dinner options are exceptional with a wide range of choices available. The hotel prides itself on being spotlessly clean and the staff are praised for their exceptional service and friendly demeanor. The spa services leave guests feeling refreshed and rejuvenated and the hotel is a great choice for families looking for a personalized experience. The beds and pillows are amazing, making for a great night's sleep. The Mandarin Oriental, Jakarta is also a top-notch choice for business travelers and honeymooners. Overall, the hotel exudes pure perfection and lives up to its reputation as the best.
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Luxury Hotel

Eco Friendly Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

Hotel with Outdoor Pool

Room Types
Monument View Club Room King Non-corner rooms offering sweeping views of Jalan Sudirman and Jalan Imam Bonjol. Rooms offer access to our Club Lounge. Children below 17 years old are not allowed to access Club Lounge.

Deluxe Room King Decorated in an elegant colonial style with dark teak panelling, views stretch over the Sudirman and Imam Bonjol Road, financial and diplomatic district. A large bathroom has a separate WC and rain shower system, and walk-in wardrobe.

Deluxe Room Twin Decorated in a colonial style with dark teak paneling, views stretch over the Sudirman and Imam Bonjol Road, financial and diplomatic district. A large bathroom has a separate WC and rain shower system, and walk-in wardrobe.

Urban Suite King With sweeping views of Sudirman and Imam Bonjol Road, these one-bedroom suites feature a separate living area to unwind with family or friends.

Deluxe Club Room King With views over Jakarta's city skyline, these elegant colonial style room include a comfortable lounge area . Adjacent to the bedroom lies a luxurious marble bathroom. Rooms offer access to our Club Lounge. Children below 17 years old is not allowed to access Club Lounge.

Urban Club Suite King With sweeping views of of Sudirman and Imam Bonjol Road, these one-bedroom suites feature a separate living area to unwind with family or friends. The suites offer access to our Club Lounge. Children below 17 years old is not allowed to access Club Lounge.

Oriental Suite King Overlooking Jalan Sudirman and the Welcome Monument, the spacious accommodation includes a large bedroom, a living room with separate study and dining areas. The bathroom has a large bathtub and a walk-in rain shower. Children below 17 years old is not allowed to access Club Lounge.

Deluxe Club Corner Room King With views over Jakarta's city skyline, these spacious rooms are lavishly designed and include a comfortable lounge area . Adjacent to the bedroom lies a luxurious marble bathroom. Rooms offer access to our Club Lounge. Children below 17 years old is not allowed to access Club Lounge.

Urban Club Suite Monument View Twin With sweeping views of Jakarta’s gateway, these one-bedroom suites feature a separate living area to unwind with family or friends. The suites offer access to our Club Lounge. Children below 17 years old is not allowed to access Club Lounge.

Urban Suite Monument View King With sweeping views of Jakarta’s gateway, these one-bedroom suites feature a separate living area to unwind with family or friends.

Urban Club Suite Monument View King With sweeping views of Jakarta’s gateway, these one-bedroom suites feature a separate living area to unwind with family or friends. The suites offer access to our Club Lounge. Children below 17 years old is not allowed to access Club Lounge.

Deluxe Corner Room King The spacious quadruple room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit has 1 bed.

Deluxe Corner Room Twin The spacious air-conditioned twin room offers a TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

Mandarin Suite King The spacious suite features air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a TV with cable channels. The unit has 1 bed.

Monument View Corner Room King The spacious air-conditioned quadruple room provides a TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

Monument View Corner Room Twin The spacious twin room offers air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit offers 2 beds.

Monument View Room King The spacious quadruple room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV with cable channels. The unit has 1 bed.

Monument View Club Corner Room King This triple room features a soundproofing, tea/coffee maker and flat-screen TV. Rooms offer access to our Club Lounge. Children below 17 years old are not allowed to access Club Lounge.

About Mandarin Oriental, Jakarta
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Guest Reviews
9.1
Excellent
Location
The Mandarin Oriental, Jakarta boasts a prime central location making it a great place to stay for those interested in shopping and exploring the hustle and bustle of Jakarta. Guests love the convenience of being close to shopping malls such as Plaza Indonesia and Grand Indonesia with some saying they are just a short walking distance away. The hotel offers impressive city views from its spacious rooms and is situated in the heart of the city, providing easy access to public transportation. The staff are praised for their top-notch service and friendly demeanor, making for a pleasant stay. Some guests recommend dining in the small restaurants within the shopping mall next door for a taste of local cuisine. Overall, the Mandarin Oriental, Jakarta's excellent location is perfect for anyone looking to experience the best of what the city has to offer.

Breakfast
The breakfast at Mandarin Oriental, Jakarta receives high praise from guests with many describing it as exceptional and amazing. There is a wide range of choices available with great options for breakfast and delicious menu items. Some guests noted that while the breakfast was good, they expected more abundance and variety. Reviewers also mention surprise birthday cakes and delicious offerings such as Shabu and sushi, but others noted a limited selection of the breakfast menu. Despite some mixed reviews, the overall sentiment is that the breakfast is of high quality and worth enjoying during your stay at the hotel.

Dinner
If you're looking for a hotel with amazing dining options, look no further than the Mandarin Oriental, Jakarta. Guests can enjoy superb quality in-room dining for both dinner and breakfast. The buffet style dinner in the evening is a must-try and Li Feng is the best Chinese restaurant in town. Cinnamon cafe also offers a garden view and yummy food choices. For special occasions, the hotel offers a special 3-course anniversary dinner. Despite a small and limited BBQ portion with only 3 menus to choose from, everything else about the food is excellent with great views to match. The only suggestion is to consider putting table numbers in the restaurant. Overall, the dining experience at the Mandarin Oriental, Jakarta is top-notch.

Rooms
Mandarin Oriental, Jakarta offers spacious, comfortable and clean rooms with stunning decor and lovely views of Bundaran HI. The rooms are fully equipped with all amenities, including separate walking closets, big bathtubs and separate lounge areas. The hotel has a fabulous attention to detail and offers marvellous suites. The rooms are spotlessly clean and the bed and pillows are super comfy. The location is superb, adjacent to a shopping mall with plenty of options for dining. However, some guests experienced outdated and poorly maintained rooms, as well as non-operational wellness facilities and a closed swimming pool. Overall, the hotel provides top-notch service and friendly staff.

Beds
The Mandarin Oriental, Jakarta hotel is a great choice for travelers seeking a comfortable and spacious stay. The beds and pillows are amazing with high-quality linens and even goose feather pillows. Most guests found the beds to be extremely comfortable, making for a great night's sleep. The location is perfect and some rooms even have great views. While there were a few negative comments about uncomfortable mattresses or small bed length, overall the consensus is that everything is perfect with no complaints. Housekeeping could have been better, but that is a minor issue. The hotel provides a great experience with its comfortable beds and spacious rooms.

Cleanliness
The Mandarin Oriental, Jakarta is a beautiful hotel that prides itself on being spotlessly clean. Guests repeatedly praised the cleanliness of the rooms, bathrooms, linens and facilities. The hotel staff ensures guests' peace of mind by thoroughly cleaning and inspecting the rooms every day, especially with Covid-19 concerns. The lifeguard at the pool was also commended for his excellent job. The rooms are fully equipped with amenities and have amazing views. One guest even noted paying extra for cleaning, which demonstrates the hotel's commitment to cleanliness. Guests overall had no complaints and the hotel's health measures and cleanliness were outstanding. Additionally, the staff was friendly and helpful and the rooms were spacious, comfortable and had a lovely design. Even non-English-speaking guests noted in different languages how clean the rooms and facilities were. Overall, guests can expect a top-notch and spotless experience at the Mandarin Oriental, Jakarta.

Staff
The Mandarin Oriental, Jakarta is widely known for its exceptional staff service. Many guests mentioned the warmth and friendliness of the staff, who always went above and beyond to make them feel at home. The front desk, concierge, housekeeping and security personnel all received praise for their professionalism and attention to detail. The concierge team was especially impressive, according to many guests with some staff members being mentioned by name for their outstanding service. The hotel's service was compared favorably to that of other 5-star hotels and some even said it surpassed that of the Four Seasons. Despite the busy atmosphere, staff members were attentive and accommodating, always willing to assist with any request. Guests appreciated the personalization of service with staff members making an effort to remember their names and preferences. Some guests noted that the staff made their stay unforgettable and many thanked them for their generosity and efforts to make their stay special. Despite a few criticisms of untrained staff, the hotel's exceptional service consistently received high praise from guests.

Wi-Fi
The Mandarin Oriental, Jakarta is a luxurious 5-star hotel that offers great amenities, but unfortunately, guests are required to pay to use the WiFi. However, the hotel staff provides quick and efficient assistance with all WiFi-related requests through a WhatsApp number. Some guests experienced difficulty connecting to the WiFi, but others found it fast and reliable. Despite the extra charge, guests still describe the hotel as perfect in every aspect, including the super WiFi service.

Spa
The spa services at the Mandarin Oriental, Jakarta leave guests feeling refreshed and rejuvenated. The expertise of the masseuses is unparalleled, offering relief from body aches and stress. The welcoming staff create a great experience from beginning to end. Additionally, the hotel offers a great gym on site with a personal trainer who supports stretching. The facilities all around, including the pool and spa, are impeccable. Guests have no complaints, as everything is perfect. The only suggestion is that the spa room could be designed larger. Overall, the Mandarin Oriental, Jakarta offers excellent spa services with great massages, sauna and Turkish bath.

Pool
The pool at Mandarin Oriental, Jakarta has received mixed reviews from guests. Some describe it as small and in need of upgrading, while others appreciate the attentive lifeguard and quiet area. However, for those who enjoy the pool, they praise its cleanliness and availability of a lifeguard. Limited access and the need to book in advance may be an issue for some guests and the pool may be a little noisy at night. Despite the small size and poor lighting in the dark, most guests had no major complaints and found everything to be perfect.

Family
The Mandarin Oriental, Jakarta is the perfect destination for families looking for a luxurious and personalized experience. Children are well-catered for with a separate menu available for those under 3 years old and an activity book provided to keep them entertained. The hotel staff is very attentive to the needs of children, making sure that they have a wonderful time during their stay. Parents are also excited to return whether for business or pleasure with or without family. The hotel even adds a personal touch, giving treats like ice cream for birthdays. The lobby has avant-garde music played by small children, adding to the overall charm of the place. Overall, the Mandarin Oriental, Jakarta is a must-visit for families looking for a luxurious and personalized getaway.

Business
Mandarin Oriental, Jakarta is a great choice for business travelers looking for a central downtown location close to malls, restaurants and the business district. The room prices are reasonable and the facilities and services are beyond expectations. The club lounge access, including afternoon tea and evening cocktail, is practically full-board and worth every penny. The professional and friendly staff ensures that all issues and concerns are promptly addressed and the rooms are fully equipped with all amenities, including a long working table. Despite a minor hiccup during check-out and a delay in luggage delivery, guests have no major complaints. The only suggestion for improvement is to inform customers of certain limitations, such as the four-person limit in the gym, at the time of reservation. All in all, Mandarin Oriental, Jakarta is a top-notch choice for business travelers and guests would definitely return with or without family, for business or pleasure.

Honeymoon
The Mandarin Oriental, Jakarta is the perfect place to start your honeymoon with their friendly and welcoming staff. It's a fantastic choice for couples, who will feel special and well taken care of during their stay. Surprises in the room, small details and exceptional service from the staff will remind you that you made the right choice in booking this hotel for your special trip. Whether it's for your honeymoon or bachelorette party, the Mandarin Oriental, Jakarta will not disappoint. The staff goes above and beyond to make sure your stay is perfect. Plus, some lucky guests even get free room upgrades to celebrate special occasions! Overall, no complaints – highly recommend.

Luxury
Mandarin Oriental, Jakarta is truly a high class, luxurious hotel that will make you feel at home with elegance and class. From the lovely vermillion red motifs to the smart bellhop uniforms and welcoming warm reception, every detail exudes pure perfection. The Great Premier King Club indulgently spacious room boasts high quality bed linen, goose feather pillows and lush soft bath towels and bathrobes. And the food? Incredible! It's no wonder guests wish they could have stayed longer at this 5-star hotel. Although there were a few guests who felt that some amenities were missing for an expensive high-end hotel, the overwhelmingly positive reviews praising the stunning facilities and warm staff reception prove that Mandarin Oriental, Jakarta truly lives up to its reputation as THE BEST.


Yes, Mandarin Oriental, Jakarta has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Mandarin Oriental, Jakarta.

No, Mandarin Oriental, Jakarta doesn't allow dogs.

Yes, parking facilities are available at Mandarin Oriental, Jakarta.

Yes, Mandarin Oriental, Jakarta has a gym.
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