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Shangri-La Jakarta

Jakarta , Kota Bni, Jalan Jendral Sudirman Kav.1 (Show on Map)

9.0

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsShangri-La Jakarta is a highly recommended hotel for those interested in business or exploring the city. The hotel is strategically located near prime business places and several malls, which are a quick 10-15 minute Grab ride away. Guests appreciate the central location and the convenience it brings for dining options. The breakfast at the hotel was considered a great start to the day with peaceful surroundings and attentive service. The rooms offer a comfortable and relaxing stay with spacious and clean rooms, comfortable beds and great views. The hotel prides itself on its excellent cleanliness standards and the staff is exceptional, providing warm, friendly and helpful service. The hotel is family-friendly, offering a myriad of activities for the kiddos and the pool area is enjoyable and kids love it. Guests can expect to have a restful and enjoyable sleep in comfortable beds during their stay. The Shangri-La Jakarta provides exceptional service as a five-star hotel, maintaining high standards even after the pandemic. It's the perfect hotel for both business and family staycation with reliable internet and speedy WIFI, comfy working spaces and a conference hall and business center. The outdoor pool is excellent, spacious and suitable for both kids and adults. If luxury is what you're after in Jakarta, then look no further than Shangri-La Jakarta. This beautiful hotel boasts impressive attention to detail and impeccable staff, providing excellent service rivalling any five-star hotel.
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At CHI, The Spa, guests have a large selection of massages, facials, body therapies, nail services, hair services, and wellness journeys to choose from. Mom-to-be massages also available. Additional fees for spa use.

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Room Types

Deluxe King Room This room features windows with city views, carpeted flooring and a TV.

One-Bedroom Suite This luxurious suite features a separate living room and access to the Horizon Club Lounge. Horizon Club Lounge benefits include: - Private check-in/out - Late check-out (subject to availability) - Free buffet breakfast, drinks and evening cocktails - Free internet at Horizon Club Lounge - Free use of the meeting facilities - Free usage of portable WiFi device *Applicable for Horizon Club Room & Suite

Horizon Club King Room Located on a higher floor, this room offers views of Jakarta skyline. Horizon Club Lounge benefits include: - Private check-in/out - Free buffet breakfast, drinks and evening cocktails - Free internet at Horizon Club Lounge - Free usage of portable WiFi device *Applicable for Horizon Club Room & Suite - Late check-out (subject to availability)

Deluxe Twin Room This twin room features air conditioning, a cable TV and a minibar.

Horizon Club Twin Room This twin room has air conditioning, executive lounge access and a minibar.

Executive Suite Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as garden views. The unit offers 1 bed.

Staycation Offer at Deluxe Room Guests enjoy: - Daily buffet breakfast - 25% discount on laundry - 30% discount on food and beverage at outlets and in-room dining

About Shangri-La Jakarta

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Guest Reviews

9.0

Excellent

Location

A stay at Shangri-La Jakarta puts you right in the center of Jakarta, perfect for those interested in business or exploring the city. The hotel is strategically located near prime business places and several malls, which are a quick 10-15 minute Grab ride away. While there are some difficulties for pedestrians, the area around the hotel is clean and well-maintained. Access to public transportation is also easy to reach. Although the coffee shop may get crowded, guests appreciate the central location and the convenience it brings for dining options. Keep in mind that walking to malls may be a bit far, but the hotel staff recommends relying on Gojek/Grab for transportation. Overall, guests agree that Shangri-La Jakarta has a great location in the heart of the city.

Breakfast

The breakfast at Shangri-La Jakarta received mixed reviews from guests, but the majority enjoyed the wide selection of local and international foods. Some guests found limited vegetarian options and higher prices, but others raved about the superb and delicious breakfast buffet with complete menu varieties. The Satoo restaurant provides variety breakfast menus, while the lounge offers lovely fresh food. A few negative reviews mentioned the basic options and poor choice of food for children. Overall, the breakfast at the hotel was considered a great start to the day with peaceful surroundings and attentive service.

Rooms

Shangri-La Jakarta offers spacious and clean rooms with comfortable beds and great views, especially on higher floors. Though some guests noted an old-fashioned look or signs of wear, the rooms are well-appointed and comfortable. The hotel also provides nice amenities and features, such as a great shower, working space and online menu. Families with children will appreciate the aqua playground, toys and tents in the rooms. The food and pool are also praised. While some guests found the rooms overpriced, most enjoyed their stay and found the rooms to be clean, spotless and soundproof. Overall, the rooms at Shangri-La Jakarta offer a comfortable and relaxing stay.

Beds

Guests of the Shangri-La Jakarta seem to be quite happy with the quality of the beds in the hotel. Reviews consistently mention the comfortable and cozy nature of the beds with several specifically praising the mattress and pillows. King size beds are available for those who require extra space. Although some reviewers found the pillows to be on the stiffer side, there are reportedly different types available to suit different preferences. One potential downside mentioned by a guest was the light in the room automatically turning on every 30 minutes, which could be disruptive to sleep. Another guest mentioned the pillows being too soft. Overall, reviews indicate that guests can expect to have a restful and enjoyable sleep in comfortable beds during their stay at the Shangri-La Jakarta.

Cleanliness

The Shangri-La Jakarta prides itself on its excellent cleanliness standards with guests consistently praising its spotless and well-appointed rooms. The staff are commended for their helpfulness and attention to detail in hygiene, ensuring that all facilities are modern, well-equipped and constantly sanitised. While some guests have noted small issues, such as outdated hair dryers or poor water flow, the overall impression is that the hotel is clean, comfortable and situated in the heart of Jakarta. Despite some administrative hiccups, the Shangri-La retains a great reputation for its exceptional service and first-class approach to hygiene.

Staff

The staff at Shangri-La Jakarta is undoubtedly exceptional with guests praising the warm, friendly and helpful service from all aspects of the hotel. From housekeeping to concierge, every staff member went above and beyond to facilitate guests' needs. The professional and well-trained staff knew exactly what they were doing and many guests felt that they received top-tier service. Even the duty manager was considered brilliant. Special mention was given to staff members Randy and Ferry, who made guests feel incredibly special and enjoyable. On the other hand, some guests experienced slow service, inaccurate information and unfriendly staff in the breakfast area, but these complaints were overshadowed by the majority of positive reviews. All in all, guests had a fantastic experience and felt surrounded by the caring attention of the staff, making their stay unpretentious and unforgettable.

Wi-Fi

Guests of the Shangri-La Jakarta were very pleased with the hotel's wifi with many commenting on the fast and reliable speed. Some mentioned occasional drops in connection, but overall the internet was considered sufficient for their needs. However, there were a few comments from non-English speaking guests indicating slow or weak wifi at times. Overall, it seems the Shangri-La Jakarta provides satisfactory internet for its guests.

Pool

The Shangri-La Jakarta hotel boasts a large pool area with a mini water park, making it an excellent choice for families with children. The swimming pool gives off Bali vibes and is well-maintained with an abundance of floaters and kids-friendly activities. The pool staff remembers guests' preferences and ensures they feel welcome. While the pool area is open and spacious, some guests mention that it can get crowded at times. However, the hotel regulates the capacity of the children's water area. The manicured gardens and lake-style pools create a relaxing atmosphere. Despite a tricky pathway to access the hotel, guests love the facilities, including swimming pools, Jacuzzi and steam, which are amazing. Overall, the pool area at Shangri-La Jakarta is enjoyable and kids love it.

Family

Shangri-La Jakarta is an exemplary family-friendly hotel, offering a myriad of activities for the kiddos. The facilities are top-notch and the staff goes above and beyond to ensure everyone has an excellent time. The rooms are spacious and requests like connecting doors are quickly fulfilled, making it an ideal choice for big families on staycations. The pool is a significant highlight with fun pools and water playgrounds sure to keep little ones entertained. The hotel also boasts a child-friendly playground, making children very happy. Though some felt the food choices for kids were lacking, others appreciated the superb staff who provided their kids with free toys to keep them occupied. Overall, Shangri-La Jakarta is a highly recommended hotel for families looking for a relaxing weekend of fun-filled activities with their little ones.

5 Star

The Shangri-La Jakarta provides exceptional service as a five-star hotel, maintaining high standards even after the pandemic. Guests enjoyed an excellent city center break and praised the hotel's staying comfort and customer service. While the hotel is smaller than others in its price range, it still provides superb amenities and a fantastic staff. Guests described their stay as awesome and exceptional, though one noted that it was not as fabulous as other five-star hotels they had visited. Overall, the Shangri-La Jakarta is a fantastic hotel with all the necessary amenities and an exceptional staff that truly embodies a five-star experience.

Business

Shangri-La Jakarta is the perfect hotel for both business and family staycation. With its reliable internet and speedy WIFI, it's an ideal place for business travelers. The conference hall and business center are helpful and the hotel has comfy working spaces. Plus, the checking in/out process is easy! Its strategic location close to prime business places makes it a great option for those with meetings to attend. All facilities, including hair dryers, TVs, cable plugs, lighting and toilet amenities, are working properly. When heading out, it's essential to book taxis in advance due to traffic congestion.

Outdoor Pool

The outdoor pool at Shangri-La Jakarta has received glowing reviews from guests. They describe it as excellent, spacious and suitable for both kids and adults. The water is crystal clear and clean with some even noting it as the best they've ever seen in a hotel pool. Guests appreciate that the pool remains open until late, providing ample opportunity to relax and enjoy. Families, in particular, love the pool with one guest commenting that it's an excellent place for a staycation with kids. Additionally, guests praise the delicious breakfast served at the hotel.

Luxury

If luxury is what you're after in Jakarta, then look no further than Shangri-La Jakarta. This beautiful hotel boasts impressive attention to detail and impeccable staff, providing excellent service rivalling any five-star hotel. Despite being slightly smaller than some of its counterparts, this older hotel is well-maintained, displaying luxurious appearances throughout. And it seems guests agree with many stating that "wow, this is Shangri-la." The bathrooms are described as fantastic and the beds incredibly comfortable. The hotel's Asian luxury shines through in all aspects, making for an exceptional stay. Just remember to book taxis in advance due to heavy traffic.

Yes, Shangri-La Jakarta has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Shangri-La Jakarta.

No, Shangri-La Jakarta doesn't allow dogs.

Yes, parking facilities are available at Shangri-La Jakarta.

Yes, Shangri-La Jakarta has a gym.

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