Hotel Real Jojutla
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Summary of reviewsHotel Real Jojutla offers a mixed experience for its guests with both strong positives and notable areas in need of improvement.
One of the hotel's standout features is its prime, central location in the heart of Jojutla, providing easy access to the city's main attractions, key areas and events. Guests particularly appreciate the convenience and accessibility, along with spacious and safe parking facilities. Despite its centrality, the hotel manages to maintain a quiet ambiance, which, coupled with the friendly service from the staff, adds to its appeal.
The rooms at Hotel Real Jojutla receive mixed reviews. On the positive side, they are equipped with amenities like fans, air conditioning and refrigerators and are noted for being spacious and generally comfortable. However, there are significant issues, such as complaints about heat, humidity, cleanliness and bedbugs, alongside old furnishings, non-functional amenities and noise disturbances.
Cleanliness is a consistent concern with multiple reports of dirty rooms, bathrooms and common facilities. There are mentions of hair, mold, cockroaches and reused, unclean bedding, which add to a sense of neglect and disrepair. The swimming pool, although maintained in common areas, often has dirty and uninviting water.
The staff is often praised for their friendliness and attentiveness, especially individuals like Mario who receive special commendation for their exemplary service. However, there are instances of unprofessional behavior and poor customer service, particularly from the reception staff and car attendants.
Parking facilities are spacious and generally well-received, but some guests raise issues about security and the availability of space.
The beds, while sometimes described as spacious and clean, have significant room for improvement. Common complaints include hard and uncomfortable mattresses, old and torn bedding and even bedbugs.
Overall, while Hotel Real Jojutla has several appealing attributes, particularly its location and some aspects of its service, considerable improvements in cleanliness, maintenance and overall comfort are necessary to meet guest expectations consistently.
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One of the hotel's standout features is its prime, central location in the heart of Jojutla, providing easy access to the city's main attractions, key areas and events. Guests particularly appreciate the convenience and accessibility, along with spacious and safe parking facilities. Despite its centrality, the hotel manages to maintain a quiet ambiance, which, coupled with the friendly service from the staff, adds to its appeal.
The rooms at Hotel Real Jojutla receive mixed reviews. On the positive side, they are equipped with amenities like fans, air conditioning and refrigerators and are noted for being spacious and generally comfortable. However, there are significant issues, such as complaints about heat, humidity, cleanliness and bedbugs, alongside old furnishings, non-functional amenities and noise disturbances.
Cleanliness is a consistent concern with multiple reports of dirty rooms, bathrooms and common facilities. There are mentions of hair, mold, cockroaches and reused, unclean bedding, which add to a sense of neglect and disrepair. The swimming pool, although maintained in common areas, often has dirty and uninviting water.
The staff is often praised for their friendliness and attentiveness, especially individuals like Mario who receive special commendation for their exemplary service. However, there are instances of unprofessional behavior and poor customer service, particularly from the reception staff and car attendants.
Parking facilities are spacious and generally well-received, but some guests raise issues about security and the availability of space.
The beds, while sometimes described as spacious and clean, have significant room for improvement. Common complaints include hard and uncomfortable mattresses, old and torn bedding and even bedbugs.
Overall, while Hotel Real Jojutla has several appealing attributes, particularly its location and some aspects of its service, considerable improvements in cleanliness, maintenance and overall comfort are necessary to meet guest expectations consistently.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Real Jojutla is praised for its prime, central location, receiving high marks for convenience and accessibility. Framed in the heart of Jojutla, it offers guests close proximity to the city's main attractions and key areas. Visitors have noted that the hotel is ideally situated near the center and main avenues, making it easy to navigate and explore. The hotel's location is described as perfect, very central and convenient for various events and visits. There's also mention of the spacious and safe parking facilities, adding to the overall appeal. Guests appreciate the hotel's quiet ambiance despite its centrality. Friendly service from the staff is another highlighted feature, complementing the excellent location. For those looking for a well-situated place to stay in Jojutla, this hotel provides a strategic base with an accessible cost.
Hotel Real Jojutla offers several amenities in its rooms, including fans, air conditioning and refrigerators, which contribute to a comfortable stay. The rooms are noted for being spacious and generally comfortable, which provides a pleasant atmosphere for guests. However, the hotel does face significant issues that detract from the overall experience.
Guests have reported that the rooms can be very hot and humid with many complaints about the cleanliness. Dirty conditions extend to both the rooms and bathrooms with some instances of bedbugs being mentioned, which is a serious concern. The furnishings in the rooms are described as old and in poor condition with hard mattresses and torn bedspreads.
Additionally, maintenance seems to be a recurring issue, as there are reports of non-functional showers, toilets and TVs. Noise can be problematic due to lack of soundproofing and external disturbances. Many rooms are also criticized for being small, dark and lacking essential amenities such as hot water, proper draining and bathroom toiletries.
Overall, while Hotel Real Jojutla has potential with its spacious and air-conditioned rooms, significant improvements are needed in cleanliness, maintenance and comfort to meet guests' expectations.
Despite a few positive comments, the general feedback on the beds at Hotel Real Jojutla reveals significant room for improvement. Some guests noted that the beds were spacious and clean and a few found them comfortable. However, multiple reviews highlighted serious issues such as hard, old and uncomfortable mattresses with some even reporting protruding springs. The condition of the bedding and pillows also drew criticism, described as old, yellow, dirty and torn. Unfortunately, there were even mentions of bed bugs, which is a major concern. Overall, while some aspects of the beds meet basic expectations, the prevailing issues indicate a need for updates and enhanced cleanliness.
For those considering a stay at the Hotel Real Jojutla, it’s important to take note of some consistent concerns raised by previous guests regarding cleanliness. The reviews highlight a variety of issues, including dirty rooms, bathrooms and common facilities. Guests frequently mentioned encountering hair on floors and in bathrooms, which in some cases also had mold and even cockroaches. The bedding was often described as reused and unclean with some noting visible stains and unpleasant odors.
The hotel's swimming pool also appeared to suffer from inadequate upkeep with several reviews pointing out that the water was green and uninviting. The general maintenance of the facilities was another significant concern; reviews often mentioned that the hotel appeared neglected and in disrepair with examples including dirty or stiff socks found in bathrooms and dilapidated furniture. Overall, there seems to be a broad consensus that Hotel Real Jojutla struggles significantly with cleanliness and maintenance.
The staff at Hotel Real Jojutla receives mixed reviews from its guests. Many guests highlight the friendliness and kindness of the staff, noting that they are attentive and concerned about the well-being of the visitors. Guests mention that the friendly and warm welcome they received is a positive aspect of their stay. Mario, in particular, receives praise for his exemplary attention.
However, there are notable complaints about customer service, especially regarding the reception staff. Some guests experienced issues with proactivity and found the receptionists' attitude to be less than welcoming. Additionally, there were problems reported with the car attendants, including an incident where a guest's car was damaged and the attendants did not take responsibility. Instances of unprofessional behavior were highlighted, such as staff knocking rudely on doors and being insistent and unhelpful during misunderstandings related to checkout times.
Overall, while some aspects of the staff's attention and friendliness are commendable, there are significant areas needing improvement in terms of customer service and professionalism.
Travelers describe the swimming pool experience at Hotel Real Jojutla with a mix of observations. While the hotel features multiple swimming pools and maintains cleanliness in common areas, there are recurring mentions of the pool water being dirty and at times even green. Additionally, guests noted a lack of chairs around the pool and occasional noise disturbances. Despite having the amenities, consistent cleanliness and better poolside facilities remain areas for improvement.
Hotel Real Jojutla offers a mixed experience when it comes to parking facilities. Many guests appreciate that the parking is spacious, safe and provides a good service overall. However, some visitors have noted a lack of security and pointed out that no one was monitoring the cars. The parking lot has also been described as super small and unable to accommodate all vehicles with instances of it being chained up and reports of a homeless person inside. Despite the positive aspects, potential guests should be aware of these security and space issues.
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Location
Rooms
Guests have reported that the rooms can be very hot and humid with many complaints about the cleanliness. Dirty conditions extend to both the rooms and bathrooms with some instances of bedbugs being mentioned, which is a serious concern. The furnishings in the rooms are described as old and in poor condition with hard mattresses and torn bedspreads.
Additionally, maintenance seems to be a recurring issue, as there are reports of non-functional showers, toilets and TVs. Noise can be problematic due to lack of soundproofing and external disturbances. Many rooms are also criticized for being small, dark and lacking essential amenities such as hot water, proper draining and bathroom toiletries.
Overall, while Hotel Real Jojutla has potential with its spacious and air-conditioned rooms, significant improvements are needed in cleanliness, maintenance and comfort to meet guests' expectations.
Beds
Cleanliness
The hotel's swimming pool also appeared to suffer from inadequate upkeep with several reviews pointing out that the water was green and uninviting. The general maintenance of the facilities was another significant concern; reviews often mentioned that the hotel appeared neglected and in disrepair with examples including dirty or stiff socks found in bathrooms and dilapidated furniture. Overall, there seems to be a broad consensus that Hotel Real Jojutla struggles significantly with cleanliness and maintenance.
Staff
However, there are notable complaints about customer service, especially regarding the reception staff. Some guests experienced issues with proactivity and found the receptionists' attitude to be less than welcoming. Additionally, there were problems reported with the car attendants, including an incident where a guest's car was damaged and the attendants did not take responsibility. Instances of unprofessional behavior were highlighted, such as staff knocking rudely on doors and being insistent and unhelpful during misunderstandings related to checkout times.
Overall, while some aspects of the staff's attention and friendliness are commendable, there are significant areas needing improvement in terms of customer service and professionalism.
Pool
Parking
Yes, Hotel Real Jojutla has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Real Jojutla.
Yes, Hotel Real Jojutla welcomes dogs.
Yes, parking facilities are available at Hotel Real Jojutla.
No, Hotel Real Jojutla doesn't have a gym.
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