Please suggest which room type a family with one child should choose and where the child will sleep: Family room or triple room, with extra bed and baby cot.
Please suggest which room type a family with two children should choose and where the children will sleep: Interconnecting room/cottage.
Please suggest which room type a family with three children should choose and where the children will sleep: Interconnecting room/cottage.
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Family room with baby cot.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Interconnecting room/cottage with baby cot. Baby cots are provided.
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Family room with baby cots. Baby cots are provided.
Baby cot details:Max age: 8 Cost: UGX 50
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes Only for international guests who visit the lodge within 14 days of arriving in the country
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception Filling the registration forms online
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 72 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 60% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 12:00 - Check-out: 10:30
Other limitations Guest rooms are not used 72hrs after the last checkout
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Are there hand sanitizing stations throughout the hotel? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Our receptionist have telephone numbers of the health authorities to call for immediate rescue.
Has the hotel closed during the pandemic? Yes Reopening Date: July, 01 2020
Standard Single RoomThe infinity pool is the standout feature of this single room. Featuring free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The single room has a private entrance, soundproof walls, executive lounge access as well as a terrace with garden views. The unit has 1 bed.
Standard Twin RoomThis twin room's special feature is the infinity pool. The spacious twin room provides a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Deluxe Single RoomThe infinity pool is a top feature of this single room. Featuring free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a bath and a bidet. The single room has a private entrance, soundproof walls, a tea and coffee maker as well as a terrace with garden views. The unit has 1 bed.
Deluxe Twin RoomThis twin room features a infinity pool. The spacious twin room provides a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Superior VillaGuests will have a special experience as this villa offers a pool with a view. This spacious villa is comprised of 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The unit features a private entrance, lake views, a terrace and wine/champagne is featured for guests. The unit offers 3 beds.
Deluxe Double RoomThe infinity pool is a top feature of this double room. The spacious double room features a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Queen Room with Two Queen BedsThis twin room features a infinity pool. The spacious twin room features a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Standard Double RoomGuests will have a special experience as the double room offers a infinity pool. The spacious double room provides a private entrance, executive lounge access, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Family BungalowThis spacious bungalow features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The bungalow features a private entrance, a wardrobe and a balcony. The unit has 4 beds.
Family Suite with BalconyFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and slippers. The family room features a private entrance and a wardrobe. The unit has 4 beds.