Guest House where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No Preferably yes, however we scan all guests prior to check-in
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other Check-in form signed with free pen provided
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 5 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 80% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 09:30
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
CIPC
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Contact NICD hotline number is 080 002 9999
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: June, 01 2020
Answers last updated by Eagle Rock Executive Guest House
Twin/Double RoomProviding free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The twin/double room provides a flat-screen TV with satellite channels, a private entrance, executive lounge access, a seating area as well as garden views. The unit offers 1 bed.
Double RoomThis double room has access to executive lounge and private entrance.
Double RoomThe Loft Suite has a double bed upstairs and single sofa bed downstairs.
Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, executive lounge access, a seating area as well as garden views. The unit offers 1 bed.
SuiteThe fireplace is a top feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite features a minibar, executive lounge access, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit has 1 bed.
SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. Meals can be prepared in the kitchen, which comes with a refrigerator, kitchenware and a microwave. The suite provides executive lounge access, a seating area, a wardrobe, an electric kettle and a flat-screen TV with satellite channels. The unit offers 1 bed.
One-Bedroom ApartmentFeaturing a private entrance, this air-conditioned apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, kitchenware and an oven. The spacious apartment provides executive lounge access, a seating area, a dining area, a wardrobe, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Two-Bedroom ApartmentBoasting a private entrance, this air-conditioned apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bath. Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and an oven. The spacious apartment features executive lounge access, a seating area, a dining area, a wardrobe and a flat-screen TV with satellite channels. The unit has 3 beds.
Superior King SuiteThis spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The suite features a flat-screen TV with satellite channels, a private entrance, executive lounge access, a seating area as well as garden views. The unit has 1 bed.
Yes, Eagle Rock Executive Guest House has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Eagle Rock Executive Guest House.
No, Eagle Rock Executive Guest House doesn't allow dogs.
Yes, parking facilities are available at Eagle Rock Executive Guest House.