Chateau Beach Resort Kenting
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Summary of reviewsChateau Beach Resort Kenting stands out for its picturesque beachfront location, providing direct access to a pristine, well-maintained beach that offers stunning ocean views right from the rooms. The resort’s proximity to Kenting Main Street, the bustling night market and convenience stores adds to its appeal, making it easy to explore local attractions. The resort’s facilities, including multiple clean and well-maintained swimming pools, a heated pool and various entertainment options, contribute to a well-rounded and enjoyable stay. Additionally, family-friendly amenities and spacious rooms create an inviting atmosphere for families seeking a serene getaway.
Guests frequently praise the breakfast for its abundance and variety, catering to a broad range of tastes with both Chinese and Western options. The dining experience at the resort is generally favorable with positive remarks on the romantic Love Ocean dinner. However, there's a consensus that more diversity and improvement in meal options could enhance the experience further, particularly concerning the dinner buffet.
Rooms receive mixed reviews; while many appreciate the spacious, comfortable layouts with ocean views and peaceful ambiance, others highlight issues with outdated decor, inadequate soundproofing and cleanliness concerns. Maintenance problems are also noted, indicating a need for refurbishment and better upkeep to meet guest expectations fully.
Cleanliness within the resort presents a varied experience. The public areas and the beach are generally maintained well, offering a comfortable and clean environment. However, inconsistencies in room cleanliness, particularly in bathrooms and occasional issues like mold and insect infestations detract from the overall appeal.
The staff at Chateau Beach Resort Kenting are often praised for their friendliness, politeness and accommodating nature, significantly enhancing the guest experience. However, some guests have encountered inconsistencies in service, particularly at the front desk, which could benefit from a more enthusiastic approach.
Wi-Fi connectivity is a notable area for improvement with many guests reporting weak signals and slow internet speeds, affecting the overall impression given the resort’s high-end positioning.
The spa facilities are highly rated for their comfort and relaxing ambiance, especially the outdoor and hydrotherapy spa pools. Guests enjoy the variety and quality of the spa services, although some facilities could use updating.
In conclusion, Chateau Beach Resort Kenting offers a beautiful beachside retreat with impressive facilities and friendly service. While there are areas for improvement, particularly in room upkeep, dining diversity and Wi-Fi connectivity, the resort excels in providing a relaxing and enjoyable environment, making it a favored choice for travelers seeking both relaxation and convenience.
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Guests frequently praise the breakfast for its abundance and variety, catering to a broad range of tastes with both Chinese and Western options. The dining experience at the resort is generally favorable with positive remarks on the romantic Love Ocean dinner. However, there's a consensus that more diversity and improvement in meal options could enhance the experience further, particularly concerning the dinner buffet.
Rooms receive mixed reviews; while many appreciate the spacious, comfortable layouts with ocean views and peaceful ambiance, others highlight issues with outdated decor, inadequate soundproofing and cleanliness concerns. Maintenance problems are also noted, indicating a need for refurbishment and better upkeep to meet guest expectations fully.
Cleanliness within the resort presents a varied experience. The public areas and the beach are generally maintained well, offering a comfortable and clean environment. However, inconsistencies in room cleanliness, particularly in bathrooms and occasional issues like mold and insect infestations detract from the overall appeal.
The staff at Chateau Beach Resort Kenting are often praised for their friendliness, politeness and accommodating nature, significantly enhancing the guest experience. However, some guests have encountered inconsistencies in service, particularly at the front desk, which could benefit from a more enthusiastic approach.
Wi-Fi connectivity is a notable area for improvement with many guests reporting weak signals and slow internet speeds, affecting the overall impression given the resort’s high-end positioning.
The spa facilities are highly rated for their comfort and relaxing ambiance, especially the outdoor and hydrotherapy spa pools. Guests enjoy the variety and quality of the spa services, although some facilities could use updating.
In conclusion, Chateau Beach Resort Kenting offers a beautiful beachside retreat with impressive facilities and friendly service. While there are areas for improvement, particularly in room upkeep, dining diversity and Wi-Fi connectivity, the resort excels in providing a relaxing and enjoyable environment, making it a favored choice for travelers seeking both relaxation and convenience.
Resort with EV Charging Stations
Luxury Resort
Beachfront Resort
What is between the hotel and the beach?
Nothing. The beach is directly accessible from the hotel
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Guest Reviews
Chateau Beach Resort Kenting boasts a stunning and unparalleled beachfront location, making it an ideal destination for those eager to indulge in seaside splendor. Guests rave about the hotel's direct access to a pristine, soft and clean beach, where the sound of waves provides a tranquil backdrop to their stay. The unique beachfront positioning allows for beautiful ocean views right from the room and even from private balconies leading straight to the sand.
The resort is not just about the beach; it's also conveniently close to Kenting Main Street and the bustling night market, both within a comfortable walking distance of around 5-10 minutes. This ease of access to local attractions, combined with nearby convenience stores like 7-11 and McDonald's, adds to the overall convenience of the location.
The hotel features well-equipped recreational facilities, including a swimming pool adjacent to the beach, making entertainment options accessible for guests. The inclusion of breakfast, dinner and a variety of drinks enhances the dining experience with several guests highlighting the generous and tasty food offerings.
Families particularly enjoy the spacious, comfortable rooms and the family-friendly amenities. The resort's private beach provides an exclusive and serene environment, perfect for a memorable family vacation away from the crowds.
Overall, the excellent geographical location, combined with an array of recreational and dining facilities, garners high praise from guests, making Chateau Beach Resort Kenting a standout choice for travelers seeking both relaxation and convenience.
Chateau Beach Resort Kenting provides a breakfast experience that generally meets a high standard with a few areas for improvement. Many guests commend the breakfast for its abundance and variety, highlighting a wide selection that caters to both Chinese and Western tastes. The buffet is frequently described as plentiful, delicious and diverse with fresh ingredients contributing to positive reviews. Several visitors found the breakfast extensive, rich in options and convenient.
However, there are recurrent notes suggesting the need for more diversity, particularly in Western-style options and specific types of bread. Some guests mentioned that the breakfast has stagnated over time, offering the same dishes repeatedly with little change. There are also reports of crowded conditions and slow replenishment of food items, especially during peak times on weekends.
While the breakfast often receives praise for taste and variety, there are critical remarks about it being ordinary or not meeting the expectations of a five-star hotel. Issues such as food not being warm and the overall dining experience feeling chaotic at times were noted. Despite these criticisms, the friendly staff and the convenience of having breakfast included leave many guests satisfied with their stay.
In summary, Chateau Beach Resort Kenting's breakfast buffet is plentiful and varied, appealing to a broad range of tastes and dietary preferences, though it could benefit from increased variety and improved consistency to fully meet the expectations of all guests.
Chateau Beach Resort Kenting offers a mixed dining experience according to guest reviews. Many guests appreciate the variety of food and beverage options available and the abundant choices at the buffet. The romantic Love Ocean dinner and atmosphere have also garnered positive remarks. The breakfast is frequently praised alongside dinner for its excellent quality.
However, there are consistent mentions that the dinner could include more staple food and increase its diversity. The dinner buffet, although noted for its variety, has been described as not always matching up to its price tag. Some guests found the quality of ingredients used in the barbecue and other dishes to be subpar.
The hotel's dinner menu is seen as needing enhancement with more options desired to elevate the dining experience. Despite the positive mentions of delicious meals and enjoyable dining, there is a clear sentiment that improvements could be made in terms of uniqueness and overall quality. The mixed nature of the reviews highlights the potential for the resort to refine its culinary offerings further to meet higher standards and varied guest expectations.
Reviews for Chateau Beach Resort Kenting highlight a mix of experiences regarding the rooms. The positives include spacious and comfortable rooms, particularly those with ocean views that offer stunning panoramas and a serene atmosphere. Some guests appreciated the convenient layout and cleanliness, along with the sound of waves for a peaceful sleep. The honeymoon suite received praise for its large size, beautiful sea view and comfort.
However, many reviews pointed out that rooms tend to be small and outdated with inadequate soundproofing and dim lighting. Bathrooms are particularly noted as cramped and poorly designed, sometimes with fixtures in unusual places like next to the bed. Several rooms have issues with cleanliness, such as sandy floors, musty smells and occasional ant infestations. Maintenance problems are frequent complaints, including old equipment, clogged drains and fluctuating shower temperatures.
The overall verdict suggests that while some rooms at Chateau Beach Resort Kenting can provide a pleasant and scenic stay, many areas could benefit from updating and better upkeep to meet the expectations set by the resort's promotional materials.
Chateau Beach Resort Kenting has received a mix of feedback regarding its beds. Many guests found the beds to be very comfortable with some describing them as cozy and well-maintained. The pillows also received praise for being comfortable to sleep on. However, there are significant concerns about the mattresses and pillows being too soft and lacking proper support, leading to discomfort and disturbed sleep for some visitors. Several reviews mentioned that the beds, along with other room furnishings, appear outdated and could benefit from being updated. Specific complaints include beds being too soft and sagging, mattresses feeling old and the discomfort of large beds actually being two smaller beds merged together. Overall, while some guests enjoyed a pleasant sleep experience, others felt that bed comfort could be significantly improved.
Chateau Beach Resort Kenting offers a mixed experience when it comes to cleanliness with both positive and negative feedback from guests. On the bright side, many guests appreciate the clean and well-maintained beach, often described as clean, beautiful and equipped with extensive facilities. The swimming pool also receives praise for its cleanliness.
Within the hotel, public areas and the overall environment are generally considered very clean, contributing to a comfortable stay. The rooms, when clean, are described as tidy, bright and modern, providing a pleasant atmosphere for guests.
However, several issues detract from the overall experience. Some guests have reported that the rooms show signs of wear and tear with outdated facilities and small bathroom spaces. Cleanliness concerns in the guest rooms include instances of mold, blocked drains and spider webs. Floors sometimes have sand and stains and there have been reports of ant infestations and unpleasant odors in certain areas.
Despite some rooms being clean and tidy, inconsistencies remain. Housekeeping seems to be hit-or-miss with some guests encountering unclean conditions, such as hair in bathtubs and residual dirt in toilets. Towels are sometimes old and frayed and there are occasional complaints about stains and an unclean odor.
Ultimately, while the resort offers a clean and comfortable environment in some areas, there is a noticeable variation in cleanliness standards, particularly in individual rooms and bathrooms.
At Chateau Beach Resort in Kenting, the staff are often praised for their warmth, politeness and accommodating nature. Numerous reviews highlight the friendliness and enthusiasm of various team members, from the room service personnel to those handling seaside activities and water sports. Housekeeping staff are noted for their friendly demeanor, attentiveness and quick problem resolution. Additionally, the bell staff and the hotel security guard receive commendations for their exceptional service and helpful attitudes.
Moreover, the service staff in the breakfast restaurant and shuttle service are particularly attentive, creating a welcoming atmosphere. The overall service quality is generally described as excellent with staff frequently going out of their way to ensure a pleasant stay. This is further supported by the kind and enthusiastic nature of those involved in arranging activities, ensuring guests have a memorable experience.
However, some guests encounter inconsistencies, particularly with the front desk and reception staff, who are sometimes described as indifferent or lacking enthusiasm. There are a few mentions of staff not readily offering help or greeting guests warmly, which contrast sharply with the positive experiences described by others. Despite these occasional lapses, many guests find the staff's overall service attitude to be commendable, contributing to an enjoyable and relaxing stay at the resort.
Chateau Beach Resort Kenting offers a range of appealing amenities and services, attracting many guests with its luxurious charm and picturesque location. However, reviews have consistently pointed out issues with the hotel's internet service. While some guests have found the Wi-Fi to be strong, many others have reported unstable connections and weak signals, particularly in certain rooms like 1208. Additionally, slow internet speeds have been a common complaint, indicating a need for improvement. Despite its high-end appeal, the lack of reliable Wi-Fi could be a drawback for some, especially those needing to stay connected. Nevertheless, the resort has a lot to offer with impressive facilities and sophisticated service, which may make up for the digital shortcomings for many guests.
Chateau Beach Resort Kenting offers a variety of spa experiences that seem to delight guests with their amenities and comfort. The heated spa pool and outdoor spa are particularly praised with mentions of specialized options like the aromatherapy spa. The hydrotherapy and warm water spa pools, especially the semi-open hot water spa pool, provide a relaxing atmosphere, often enhanced by the stunning sea views. Many guests find the spa pools, including those with jets, to be very comfortable and a highlight of their stay.
However, there are notes about some aspects of the spa area needing an update, as some facilities appear a bit old. The pricing of the spa services does receive criticism for being excessive. Despite these points, the jacuzzi facilities and overall spa environment receive high marks for the quality of relaxation they offer. Overall, the spa and pool areas remain popular among visitors, contributing to the resort's appeal.
Chateau Beach Resort Kenting offers an impressive array of facilities that contribute to an enjoyable stay. Guests particularly appreciate the beautiful private beach that provides a pleasant view. The resort features well-maintained and sizable swimming pools, including a heated option, ensuring a relaxing swim regardless of the season. In addition to the pools, guests can indulge in other entertainment facilities, including an archery range. Overall, the resort's facilities are described as abundant and complete, meeting the varied needs of visitors.
The pool facilities at Chateau Beach Resort Kenting receive a mix of positive and critical feedback from guests. The pool area is highly praised for its cleanliness and well-maintained status. Guests appreciate the diverse options available, including various depths that cater to both adults and children, as well as the presence of heated and outdoor pools. Multiple pools, including a children’s splash pool and an indoor heated pool, offer plenty of choices for swimmers.
The resort enhances the pool experience with comfy seating around the pool, rental options for swimming equipment and towels and excellent lifeguard presence. These features contribute to a great swimming environment with opportunities to swim while enjoying views of the sea.
However, some guests note that certain pools appear run down and there are complaints about the absence of sun beds around the pools with some areas blocked off. Issues with rusty jets and inconsistent water temperatures are also mentioned. Despite these concerns, the pool remains a popular spot, often highlighted alongside the resort’s beach and spa facilities.
Overall, the pool area at Chateau Beach Resort Kenting is well-regarded for its variety and maintenance, providing an enjoyable experience for guests, though there is room for improvement in some aspects.
The beach at Chateau Beach Resort Kenting consistently receives high praise from guests. Visitors delighted in the beautiful and clean private beach, often highlighting its close proximity to their rooms, allowing for spontaneous trips to the shore. The beach is described as vast, sandy and suitable for children; it's perfect for family vacations with plenty of facilities for play and safety, including attentive lifeguards.
Guests frequently mentioned the convenience and uniqueness of having a private section of the beach, offering unobstructed, stunning ocean views right from the resort. Many enjoyed the beach's serene and well-maintained environment, noting that it remains clean and uncrowded, making it ideal for relaxing. Additionally, the beach's direct access enables guests to relish morning walks, swim freely and indulge in breathtaking sunsets.
The overall experience is enhanced by a variety of leisure facilities, making it a comfortable and picturesque spot for vacationers. Whether playing in the sand, taking in the scenic views or simply enjoying the convenience of a beachfront location, the beach at Chateau Beach Resort Kenting stands out as a prime attraction, inviting guests to relax and enjoy their stay to the fullest.
Guests at Chateau Beach Resort Kenting often highlight the convenience of the hotel's parking facilities. The resort boasts a large parking lot with ample space, making it easy for guests to park their vehicles. Additionally, electric vehicle owners can benefit from free charging stations available on-site. The night market and Kenting Main Street are just steps away from the hotel, adding to the convenience for visitors. However, some guests noted that certain parking spots can be harder to find and may be situated further from the main areas. Others mentioned that the road next to the parking lot can be uneven and the heavy traffic flow from Kenting Main Street could increase the risk of accidents. Nonetheless, the overall experience with parking at this resort tends to be positive, especially with the generous availability of free parking and charging options.
Chateau Beach Resort Kenting is widely praised as an ideal destination for family vacations, offering a wealth of child-friendly activities and facilities. Families appreciate the good selection of breakfast, convenient amenities and the relaxing, carefree atmosphere that the resort provides. The hotel features numerous swimming pools and well-planned facilities tailored for children, including an indoor playground and a private beach perfect for playing and water activities like jet skiing.
Parents find the resort very convenient for family travel, thanks to the child-friendly environment, spacious family rooms and thoughtful provisions like cribs, sterilizers and baby bathtubs. The hotel also offers a variety of DIY courses and recreational options, ensuring kids are entertained and happy throughout their stay.
Despite some feedback suggesting a need for more diverse dinner options and more convenient dining schedules for children, the overall consensus is positive. The range of activities and amenities, such as borrowing equipment like floating boards and life jackets, enhances the family-friendly experience.
The beautiful beach views and warm water spa pool add to the appeal, making it a great spot for both relaxation and fun. Whether it's playing in the water, enjoying the scenic beach or participating in organized activities, children have a memorable experience. The prompt and attentive service, particularly when children forget their belongings, ensures that families feel well taken care of. Overall, Chateau Beach Resort Kenting is celebrated as a paradise for families, making it a preferred choice for vacationers in Kenting.
Chateau Beach Resort Kenting offers a mixed experience that aims to align with five-star standards but often falls short. While some guests appreciate the traditional five-star tastefulness and high-class resort ambiance, others feel the hotel does not quite meet the expectations for a five-star property, particularly by European standards.
The facilities, though adequate, seem outdated and certain aspects such as the air conditioning and restaurant meals do not reflect five-star quality. Furthermore, the service attitude of the staff, especially at the front desk, has room for improvement with guests expecting a higher level of professionalism and English-speaking capabilities.
While the resort boasts a beautiful beach which is a significant attraction, the overall impression is that the property requires updates and enhancements to fully live up to its five-star positioning. Quality and service inconsistencies highlight a gap between the resort's advertised status and the experience delivered.
At Chateau Beach Resort Kenting, families will find a delightful haven catering to kids' enjoyment and safety. The resort boasts multiple swimming pools, including a dedicated children's splash pool and a child-friendly area, ensuring that little ones have ample space to play and swim. The children's pool, referred to as a super bonus, is consistently monitored by lifeguards, adding an extra layer of security for parents.
Besides the pools, the resort's well-planned facilities include an indoor playground, which has received praise for keeping young guests entertained. The outdoor playground and direct beach access provide further opportunities for fun with kids reveling in the chance to play on the sandy shores. Overall, Chateau Beach Resort Kenting is highlighted for its great facilities for kids and is noted as a good place for children to enjoy a memorable and safe vacation.
Chateau Beach Resort Kenting features multiple swimming pools that are well-received by families, especially with children, due to their varying depths and overall good facilities. Guests appreciate the convenience of pools located directly in front of some rooms and the enjoyment offered by a beautiful and well-maintained pool area. The outdoor heated swimming pool and the connection between the pool and beach are highlights. However, the pool area is noted to be somewhat run down and in need of an overhaul. Additionally, the lack of sun beds and some pool sections being blocked off detract from the experience. Noise from the pool area and hallways can be an issue for rooms overlooking the outdoor pool. Overall, the pools provide a fun and visually appealing feature, contributing positively to the resort experience despite some areas needing improvement.
Chateau Beach Resort Kenting offers a significant draw for honeymooners, primarily through its spacious honeymoon suites. These suites boast direct connections to the beach with stunning views from both the terrace and the bathtub. The hotel's overall layout includes thoughtfully placed washing areas throughout, ensuring convenience and cleanliness. While the honeymoon suite lacks a bidet toilet, the captivating beach proximity and ample space make it a noteworthy choice for a romantic getaway. Despite the many comforts and scenic benefits, there was no mention of specialized honeymoon services in the reviews.
Chateau Beach Resort Kenting offers a high-class resort experience, synonymous with five-star hotel quality and incomparable comfort. Guests frequently praise the exquisite service and facilities, which contribute to the overall luxurious ambiance. While the decor may not fully reach five-star expectations, the hotel is deemed well-maintained despite its age. Staying in the new building is recommended. The one-night-three-meal service is considered convenient and plentiful, enhancing the overall guest experience. Combined with friendly service, this resort is a preferred choice for annual vacations.
Chateau Beach Resort Kenting offers a romantic escape, especially with options like the honeymoon suite situated right by the seaside. The rooms, despite feeling a bit old, provide direct access to a wide, very romantic beach. The sea view from the balcony and the relaxing sound of the waves contribute to a soothing atmosphere, perfect for unwinding whether it's morning calmness by the water or a chill evening listening to live singing. Comfortable and resort-style, the experience is generally relaxing with many guests expressing a desire to return. Although there are comments that the facilities in the honeymoon suite, particularly the bed, need updating, the beautiful views and immediate beach access make it a memorable choice for a romantic getaway.
Chateau Beach Resort Kenting boasts an enviable beachfront location, offering guests direct access to a picturesque and clean private beach. The resort's exclusive beachfront setting ensures privacy and tranquility, perfect for those looking to unwind with the sea right at their doorstep. With numerous facilities designed for children and multiple swimming pools, the resort caters well to families. Guests can indulge in the comfortable accommodations featuring spacious balconies, some of which lead straight to the sandy shore and rooms with stunning sea views.
The beach itself is highlighted as beautiful, providing ample opportunities for stargazing and relaxation. Whether lounging on a floating bed with a sea view or playing in the sand, the beachfront location offers a serene escape. While some noted minor drawbacks such as a waiting list for certain amenities, the overall positive sentiment underscores the resort's appeal. The combination of a private beach, seclusion and unbeatable ocean views makes Chateau Beach Resort Kenting a desirable destination for beach lovers and families alike.
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Location
The resort is not just about the beach; it's also conveniently close to Kenting Main Street and the bustling night market, both within a comfortable walking distance of around 5-10 minutes. This ease of access to local attractions, combined with nearby convenience stores like 7-11 and McDonald's, adds to the overall convenience of the location.
The hotel features well-equipped recreational facilities, including a swimming pool adjacent to the beach, making entertainment options accessible for guests. The inclusion of breakfast, dinner and a variety of drinks enhances the dining experience with several guests highlighting the generous and tasty food offerings.
Families particularly enjoy the spacious, comfortable rooms and the family-friendly amenities. The resort's private beach provides an exclusive and serene environment, perfect for a memorable family vacation away from the crowds.
Overall, the excellent geographical location, combined with an array of recreational and dining facilities, garners high praise from guests, making Chateau Beach Resort Kenting a standout choice for travelers seeking both relaxation and convenience.
Breakfast
However, there are recurrent notes suggesting the need for more diversity, particularly in Western-style options and specific types of bread. Some guests mentioned that the breakfast has stagnated over time, offering the same dishes repeatedly with little change. There are also reports of crowded conditions and slow replenishment of food items, especially during peak times on weekends.
While the breakfast often receives praise for taste and variety, there are critical remarks about it being ordinary or not meeting the expectations of a five-star hotel. Issues such as food not being warm and the overall dining experience feeling chaotic at times were noted. Despite these criticisms, the friendly staff and the convenience of having breakfast included leave many guests satisfied with their stay.
In summary, Chateau Beach Resort Kenting's breakfast buffet is plentiful and varied, appealing to a broad range of tastes and dietary preferences, though it could benefit from increased variety and improved consistency to fully meet the expectations of all guests.
Dinner
However, there are consistent mentions that the dinner could include more staple food and increase its diversity. The dinner buffet, although noted for its variety, has been described as not always matching up to its price tag. Some guests found the quality of ingredients used in the barbecue and other dishes to be subpar.
The hotel's dinner menu is seen as needing enhancement with more options desired to elevate the dining experience. Despite the positive mentions of delicious meals and enjoyable dining, there is a clear sentiment that improvements could be made in terms of uniqueness and overall quality. The mixed nature of the reviews highlights the potential for the resort to refine its culinary offerings further to meet higher standards and varied guest expectations.
Rooms
However, many reviews pointed out that rooms tend to be small and outdated with inadequate soundproofing and dim lighting. Bathrooms are particularly noted as cramped and poorly designed, sometimes with fixtures in unusual places like next to the bed. Several rooms have issues with cleanliness, such as sandy floors, musty smells and occasional ant infestations. Maintenance problems are frequent complaints, including old equipment, clogged drains and fluctuating shower temperatures.
The overall verdict suggests that while some rooms at Chateau Beach Resort Kenting can provide a pleasant and scenic stay, many areas could benefit from updating and better upkeep to meet the expectations set by the resort's promotional materials.
Beds
Cleanliness
Within the hotel, public areas and the overall environment are generally considered very clean, contributing to a comfortable stay. The rooms, when clean, are described as tidy, bright and modern, providing a pleasant atmosphere for guests.
However, several issues detract from the overall experience. Some guests have reported that the rooms show signs of wear and tear with outdated facilities and small bathroom spaces. Cleanliness concerns in the guest rooms include instances of mold, blocked drains and spider webs. Floors sometimes have sand and stains and there have been reports of ant infestations and unpleasant odors in certain areas.
Despite some rooms being clean and tidy, inconsistencies remain. Housekeeping seems to be hit-or-miss with some guests encountering unclean conditions, such as hair in bathtubs and residual dirt in toilets. Towels are sometimes old and frayed and there are occasional complaints about stains and an unclean odor.
Ultimately, while the resort offers a clean and comfortable environment in some areas, there is a noticeable variation in cleanliness standards, particularly in individual rooms and bathrooms.
Staff
Moreover, the service staff in the breakfast restaurant and shuttle service are particularly attentive, creating a welcoming atmosphere. The overall service quality is generally described as excellent with staff frequently going out of their way to ensure a pleasant stay. This is further supported by the kind and enthusiastic nature of those involved in arranging activities, ensuring guests have a memorable experience.
However, some guests encounter inconsistencies, particularly with the front desk and reception staff, who are sometimes described as indifferent or lacking enthusiasm. There are a few mentions of staff not readily offering help or greeting guests warmly, which contrast sharply with the positive experiences described by others. Despite these occasional lapses, many guests find the staff's overall service attitude to be commendable, contributing to an enjoyable and relaxing stay at the resort.
Wi-Fi
Spa
However, there are notes about some aspects of the spa area needing an update, as some facilities appear a bit old. The pricing of the spa services does receive criticism for being excessive. Despite these points, the jacuzzi facilities and overall spa environment receive high marks for the quality of relaxation they offer. Overall, the spa and pool areas remain popular among visitors, contributing to the resort's appeal.
Gym
Pool
The resort enhances the pool experience with comfy seating around the pool, rental options for swimming equipment and towels and excellent lifeguard presence. These features contribute to a great swimming environment with opportunities to swim while enjoying views of the sea.
However, some guests note that certain pools appear run down and there are complaints about the absence of sun beds around the pools with some areas blocked off. Issues with rusty jets and inconsistent water temperatures are also mentioned. Despite these concerns, the pool remains a popular spot, often highlighted alongside the resort’s beach and spa facilities.
Overall, the pool area at Chateau Beach Resort Kenting is well-regarded for its variety and maintenance, providing an enjoyable experience for guests, though there is room for improvement in some aspects.
Beach
Guests frequently mentioned the convenience and uniqueness of having a private section of the beach, offering unobstructed, stunning ocean views right from the resort. Many enjoyed the beach's serene and well-maintained environment, noting that it remains clean and uncrowded, making it ideal for relaxing. Additionally, the beach's direct access enables guests to relish morning walks, swim freely and indulge in breathtaking sunsets.
The overall experience is enhanced by a variety of leisure facilities, making it a comfortable and picturesque spot for vacationers. Whether playing in the sand, taking in the scenic views or simply enjoying the convenience of a beachfront location, the beach at Chateau Beach Resort Kenting stands out as a prime attraction, inviting guests to relax and enjoy their stay to the fullest.
Parking
Family
Parents find the resort very convenient for family travel, thanks to the child-friendly environment, spacious family rooms and thoughtful provisions like cribs, sterilizers and baby bathtubs. The hotel also offers a variety of DIY courses and recreational options, ensuring kids are entertained and happy throughout their stay.
Despite some feedback suggesting a need for more diverse dinner options and more convenient dining schedules for children, the overall consensus is positive. The range of activities and amenities, such as borrowing equipment like floating boards and life jackets, enhances the family-friendly experience.
The beautiful beach views and warm water spa pool add to the appeal, making it a great spot for both relaxation and fun. Whether it's playing in the water, enjoying the scenic beach or participating in organized activities, children have a memorable experience. The prompt and attentive service, particularly when children forget their belongings, ensures that families feel well taken care of. Overall, Chateau Beach Resort Kenting is celebrated as a paradise for families, making it a preferred choice for vacationers in Kenting.
5 Star
The facilities, though adequate, seem outdated and certain aspects such as the air conditioning and restaurant meals do not reflect five-star quality. Furthermore, the service attitude of the staff, especially at the front desk, has room for improvement with guests expecting a higher level of professionalism and English-speaking capabilities.
While the resort boasts a beautiful beach which is a significant attraction, the overall impression is that the property requires updates and enhancements to fully live up to its five-star positioning. Quality and service inconsistencies highlight a gap between the resort's advertised status and the experience delivered.
Children's Pool
Besides the pools, the resort's well-planned facilities include an indoor playground, which has received praise for keeping young guests entertained. The outdoor playground and direct beach access provide further opportunities for fun with kids reveling in the chance to play on the sandy shores. Overall, Chateau Beach Resort Kenting is highlighted for its great facilities for kids and is noted as a good place for children to enjoy a memorable and safe vacation.
Outdoor Pool
Honeymoon
Luxury
Romantic
Beachfront
The beach itself is highlighted as beautiful, providing ample opportunities for stargazing and relaxation. Whether lounging on a floating bed with a sea view or playing in the sand, the beachfront location offers a serene escape. While some noted minor drawbacks such as a waiting list for certain amenities, the overall positive sentiment underscores the resort's appeal. The combination of a private beach, seclusion and unbeatable ocean views makes Chateau Beach Resort Kenting a desirable destination for beach lovers and families alike.
Yes, Chateau Beach Resort Kenting has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Chateau Beach Resort Kenting.
No, Chateau Beach Resort Kenting doesn't allow dogs.
Yes, parking facilities are available at Chateau Beach Resort Kenting.
Yes, Chateau Beach Resort Kenting has a gym.
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