Kingston, 11 Benson Street44.266667,-76.497213(Show on Map)
8.3
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesFri, 26 Jun - Sat, 27 Jun26 Jun - 27 Jun
1 Room2 Guests
Info
Summary of reviews
Holiday Inn Express Kingston Central by IHG, offers a fulfilling experience for travelers, particularly excelling in its convenient location, high standards of cleanliness and exceptional staff service. Nestled just off the 401 highway, the hotel allows easy access to both bustling shopping and dining options, as well as serene surroundings. Despite its proximity to major thoroughfares, guests enjoy a quiet and peaceful stay. Downtown Kingston is only a short ten-minute drive away, adding an array of attractions to explore. The convenience is further enhanced by nearby EV charging facilities.
Guests frequently commend the hotel for its modern, spacious and exceptionally clean rooms, furnished with large, comfortable beds, fridges, microwaves and even jacuzzis in some cases. The well-lit and sizable bathrooms add to the positive experience and the TV in each room is notably large, providing excellent entertainment options.
The breakfast offerings are a standout feature, praised for their variety and fresh options, including pancakes, eggs, oatmeal, yogurt, fruit and baked goods like bagels and cinnamon buns. The pancake machine is a particular hit and the staff's attentiveness ensures a well-stocked breakfast area. Despite occasional desires for more variety, particularly on longer stays, the breakfast is generally considered fantastic and above average for similar hotels.
The consistent cleanliness of the hotel extends from the common areas to the individual rooms, maintaining a welcoming and comfortable environment. Guests appreciate the helpful and friendly staff, who are noted for their efficiency and dedication to maintaining the property. The dining experience is further enhanced by the restaurant staff's excellence and attentiveness.
The pool area, although sometimes affected by strong chlorine levels, is another appreciated amenity. Families find it enjoyable with clean facilities, warm water and the convenience of booking time slots to avoid overcrowding. The hotel also caters well to families, offering spacious rooms, a cozy holiday atmosphere and convenient access to nearby stores and restaurants.
While the parking situation sees mixed reviews with some guests facing unexpected charges and limited availability due to renovations or bad weather, the overall lodging experience remains positive. Free parking is appreciated by some, though communication about parking fees could be improved.
Overall, the Holiday Inn Express Kingston Central offers a reliable and enjoyable stay for various types of travelers with comfortable accommodations, excellent service and a well-regarded breakfast selection being its highlights.
Categories
Pool
This hotel has a pool and is centrally located, offering easy access to downtown Kingston and nearby attractions.
Indoor Pool
Parking
Free parking is available at this hotel for guest use.
Rooms with Jacuzzi / Hot-Tub
Family
Sustainability Journey
Honeymoon
Business
Accessible
Indoor Pool
Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard King RoomThis room includes a mini-fridge, microwave and coffee and tea-making facilities.
Standard Queen Room with Two Queen BedsThis room includes a mini-fridge, microwave and coffee and tea-making facilities.
Mini King Suite - Non-SmokingThis spacious suite offers a separate seating area and a kitchenette.
King Studio with JacuzziThis spacious studio offers a kitchenette and hot tub.
Standard King Room with Roll-in Shower - Mobility AccessibleOffers Braille, door knock alert lights, lowered security viewer and hand-held showerhead.
King SuiteThis spacious suite offers a kitchenette.
Standard Queen Room with Two Queen Beds and Roll-In Shower - Mobility AccessThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 2 beds.
Standard King Room with Stand-up ShowerThe unit has 1 bed.
Guest Reviews
8.3
Very Good
Review Summaries
Location
Nestled conveniently just off the 401 highway, the Holiday Inn Express Kingston Central by IHG, boasts a prime location for travelers. This spot offers easy access to both bustling shopping and dining options, as well as the serene surroundings desired by those seeking a peaceful getaway. Guests will find the hotel's proximity to the highway particularly advantageous, making it an excellent choice for road-trippers and those needing a quick stopover.
Despite its closeness to major thoroughfares, the hotel manages to remain quiet and peaceful, ensuring a restful stay. The nearby EV charging facilities add to the convenience for those driving electric vehicles. The location’s accessibility extends beyond the highway with downtown Kingston just a short ten-minute drive away, providing guests with an array of attractions to explore.
Travelers appreciate the modernity and cleanliness of the hotel, enhanced by comfortable beds and attentive service. The rooms are beautifully maintained, contributing to a cozy and welcoming atmosphere. Furthermore, amenities like the jacuzzi suite and a highly rated breakfast elevate the guest experience.
The surrounding area, although industrial, is rich with amenities, making daily conveniences easily reachable. Guests have highlighted the practicality of being situated close to gas stations and shopping stores with many restaurants within walking distance. Overall, the strategic and practical location of Holiday Inn Express Kingston Central has garnered favorable reviews, making it a reliable choice for various types of travelers.
Breakfast
Holiday Inn Express Kingston Central garners significant praise for its breakfast offerings with many guests highlighting the diverse assortment and plentiful options available each morning. Visitors particularly appreciate the fresh and varied menu that includes pancakes, eggs, oatmeal, yogurt, fruit and baked goods like bagels and cinnamon buns. The addition of a pancake machine has been a hit, as has the attentive staff ensuring nothing runs out.
Reviewers often note that the breakfast is a strong point of their stay, frequently mentioning it was very good, plentiful and above average for similar hotels. The hotel successfully caters to different preferences with a wide selection of items. However, some guests did express a desire for more variety, especially after longer stays and noted the absence of options for those with dietary restrictions. Despite occasional comments about repetitive menus and the breakfast area being busy, the overall sentiment leans positive with many finding the breakfast to be fantastic and amazing.
This consistent focus on quality and variety in breakfast makes the Holiday Inn Express Kingston Central a strong contender for travelers who prioritize a comprehensive morning meal to start their day.
Rooms
Holiday Inn Express Kingston Central by IHG, receives high marks for its accommodations, particularly for their spacious and exceptionally clean rooms. Guests appreciate the large, comfortable beds and firm pillows, ensuring a restful night's sleep. The rooms are not only comfortable but also well-equipped, featuring amenities like fridges, microwaves and in some cases, jacuzzis.
The bathrooms are spacious and well-lit, adding to the overall positive experience. The rooms consistently match the descriptions and photos provided, avoiding unpleasant surprises upon arrival. The TV in the rooms is notably large, providing good entertainment options.
While most reviews focus on the cleanliness and comfort with rooms being described as immaculate and spotless, a few isolated negative comments were noted regarding noise from adjacent rooms and the condition of the carpet in some rooms. Nevertheless, the hotel's central location and proximity to major highways make it a convenient choice for travelers.
Overall, guests frequently highlight the friendly and helpful staff, which compliments the hotel's comfortable and clean ambiance.
Beds
The beds at Holiday Inn Express Kingston Central by IHG, received mixed reviews from guests. Many praised the comfort of the beds and pillows, labeling them as super comfortable, very comfortable or even describing them as the best they've experienced in any hotel. Several reviews specifically highlighted the premier comfort of the bed mattress and linen, contributing to relaxing and restful stays. However, there were also guests who found the beds either too soft or too hard for their personal preference, resulting in discomfort and soreness. Overall, the majority of feedback favors the beds' comfort, though a few guests noted issues with firmness.
Cleanliness
At the Holiday Inn Express Kingston Central, cleanliness seems to be a consistent highlight for guests. Reviews frequently praise the hotel for its very clean and comfortable rooms, making it an excellent choice for both leisure and business travelers. Guests often noted that the property, overall, maintained a high standard of cleanliness, from spotless common areas to inviting individual rooms.
The hotel's advantageous location close to the highway and a variety of restaurants makes it convenient for travelers. The spacious rooms are particularly appreciated by larger families and the facilities like microwaves, fridges and Keurig coffee makers, though not always utilized, add to the convenience.
Staff also received favorable mentions for being pleasant, knowledgeable and maintaining the cleanliness of the property. While there were a few isolated complaints about room temperature and bed comfort, the general consensus leans towards a clean and comfortable stay with top-notch cleanliness standards.
Staff
Holiday Inn Express Kingston Central is praised for its remarkable service, largely due to its exceptional staff. Guests consistently noted the welcoming and friendly nature of the employees, particularly highlighting their helpfulness and politeness. The reception staff garnered numerous accolades for their efficiency and willingness to assist with reviews noting their friendliness and expertise.
Restaurant staff also received positive feedback for their excellence and efficiency, making the dining experience pleasant for guests. The personnel’s knowledge, especially regarding dietary preferences, was appreciated by many. Despite a couple of less favorable mentions, the overall sentiment towards the staff was overwhelmingly positive.
Visitors also appreciated the hotel's good location, which is conveniently close to major roads, making it an ideal stay for travelers looking to explore other cities. Overall, the dedication of the staff significantly enhances the guest experience at this IHG Hotel.
Pool
The pool at the Holiday Inn Express Kingston Central by IHG, receives high marks for its cleanliness and spaciousness, making it an enjoyable amenity for many guests. Families appreciated the warm pool and the floats provided for children, while others noted the convenience of having a TV to watch sports from the pool area. The hot tub and jacuzzi were also mentioned positively, contributing to a relaxing experience.
However, there were some concerns about the strong chlorine levels, which caused discomfort for some visitors. The need to book a time slot for pool use ensured guests could enjoy the facilities without overcrowding, though it was also noted that it sometimes limited access. Despite this, guests generally found the pool to be a nice addition to their stay, highlighting its warmth, cleanliness and the friendly staff.
Parking
While staying at the Holiday Inn Express Kingston Central, guests have expressed mixed feelings about the parking situation. On the positive side, some appreciated the free parking option that comes with the room, making the stay more convenient. Descriptors like easy parking and large parking were used, indicating that there are adequate spaces for some.
However, many guests found challenges with the parking arrangements. Complaints included charges for parking with some finding the $6 fee per day unexpected and not included in the initial hotel charges. The fee was sometimes considered cheeky or unnecessary. In some instances, late-night arrivals had trouble finding available spots and snow clearing issues further limited availability. Additionally, the lack of clear communication about parking fees and renovations affecting parking access led to frustration.
Guests generally suggest that parking should be free or at least better communicated in advance. Despite these issues, the overall sentiment about the hotel itself remains positive.
Family
Holiday Inn Express Kingston Central offers a pleasant family stay with spacious and clean rooms suitable for large families or groups. Children particularly enjoy the pool and hot tub, making it a hit for families looking for fun activities. The hotel thoughtfully sets up a tree during the holidays, adding a festive touch appreciated by families who enjoy opening gifts together. Its convenient location near stores and restaurants means families have easy access to everything they need. Additional amenities like communicating rooms and a full breakfast enhance the family-friendly experience, contributing to a convenient and enjoyable stay.
Rooms with Jacuzzi / Hot-Tub
Holiday Inn Express Kingston Central features in-room jacuzzis that guests generally find nice and spacious. Many reviews highlight the cleanliness of both the jacuzzi and the hot tub, contributing to a relaxing experience. The pool and hot tub are often noted as well-maintained, adding to the overall positive impression. While some guests have encountered issues such as an occasional broken jacuzzi or discomfort due to excessive chlorine, the majority found the amenities enjoyable and relaxing. However, there have been instances of improper cleaning, such as a used face cloth left behind by previous guests.
FAQ
Yes, Holiday Inn Express Kingston Central by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Express Kingston Central by IHG.
No, Holiday Inn Express Kingston Central by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Kingston Central by IHG.
No, Holiday Inn Express Kingston Central by IHG doesn't have a gym.
