Layana Resort & Spa is a hotel that prides itself on exceptional service and the staff certainly deliver on this promise. Guests consistently praise the outstanding service and sympathy of the staff team, who are described as lovely, super friendly and helpful, as well as attentive, competent and professional. The personalised service is highlighted as one of the hotel's biggest strengths with the staff remembered to know guests by name. The reviews mention the impeccable service throughout the hotel with special mentions for the restaurant staff, who are described as particularly helpful and friendly throughout dining experiences. The hotel manager, who is French, is also mentioned for being very present in the establishment and always ready to exchange a few words with guests. From reception to restaurant, guests describe the staff as friendly, polite and welcoming, providing a credit to the organisation. All in all, the staff's kindness and attentiveness are highly recommended, making for an excellent stay in this beautiful hotel on the beach.