Jesselton Quay Kota Kinabalu City Centre by LW Suites is celebrated for its prime location, offering guests the convenience of being nestled in the heart of Kota Kinabalu. Its proximity to local shops, cafes, major attractions, and the Tunku Abdul Rahman jetty enhances the overall experience, making it an ideal choice for those looking to explore the city or embark on boat trips. The serene views from the suites further add to the appeal, providing a picturesque backdrop.
Guests consistently commend the spaciousness and cleanliness of the rooms, which are perfect for families. The exceptionally comfortable beds assure a restful sleep, while the breathtaking sea views from many rooms serve as a visual treat. The suites are also conveniently situated near the swimming pool and elevator, creating a pleasant and secure environment for visitors.
While the hotel maintains a commendable standard of comfort overall, some guests have noted areas such as cleanliness and maintenance that could use improvement. Despite general praise for the cleanliness, reports of peeling flooring, dust, smoke odors, occasional cockroach sightings, and bathroom odors suggest a need for more thorough cleaning. Some maintenance issues like leaking faucets also need attention, and amenities like WiFi were reported absent.
The staff at Jesselton Quay Kota Kinabalu City Centre by LW Suites receive mixed reviews, with positive remarks highlighting their kindness, responsiveness, and effective communication via WhatsApp. However, there are calls for improvement in customer service and communication, as some guests encountered unhelpfulness and slow response times.
Parking, while straightforward to access, requires a fee of RM 1 per hour. Although guests manage the parking arrangement efficiently, they suggest considering free parking for hotel patrons to enhance the overall experience.
Despite these minor setbacks, Jesselton Quay Kota Kinabalu City Centre by LW Suites remains a highly recommended choice for its strategic location and comforting amenities, promising a generally hassle-free and enjoyable stay.
Categories
Parking
Pool
Outdoor Pool
Outdoor Pool
Room Types
Suite with Pool ViewThe pool with a view is the standout feature of this suite. Boasting a private entrance, this air-conditioned suite comes with a kitchen, 2 bedrooms and 1 bathroom with a walk-in shower and a bidet. Meals can be prepared in the well-fitted kitchen, which features a refrigerator, kitchenware and an electric kettle. The suite has tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as pool views. The unit has 3 beds.
Family Room with Sea ViewThis family room's standout feature is the pool with a view. The family room includes a private bathroom fitted with a walk-in shower, a bidet and a hairdryer. Guests can make meals in the fully equipped kitchen that has a refrigerator, kitchenware and an electric kettle. The spacious air-conditioned family room offers a flat-screen TV, a private entrance, soundproof walls, a seating area as well as sea views.
Triple Room with Mountain ViewThis triple room's special feature is the pool with a view. The spacious triple room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bidet. In the kitchen, guests will find a refrigerator, kitchenware and an electric kettle. The triple room features tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as mountain views. The unit offers 3 beds.
Junior Suite with Sea ViewGuests will have a special experience as the suite provides a pool with a view. Featuring a private entrance, this air-conditioned suite consists of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bidet. The kitchen is equipped with a refrigerator, kitchenware and an electric kettle. The suite features tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as sea views. The unit offers 3 beds.
Apartment with City ViewThe pool with a view is the standout feature of this apartment. Boasting a private entrance, this air-conditioned apartment comes with a kitchen, 2 bedrooms and 1 bathroom with a walk-in shower and a bidet. Meals can be prepared in the kitchen, which features a refrigerator, kitchenware and an electric kettle. The apartment has tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as city views. The unit has 3 beds.
Suite with Sea ViewThe pool with a view is a top feature of this suite. Boasting a private entrance, this air-conditioned suite comes with a kitchen, 2 bedrooms and 1 bathroom with a walk-in shower and a bidet. The kitchen features a refrigerator, kitchenware and an electric kettle. The suite has tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as sea views. The unit has 2 beds.
Two-Bedroom Apartment with City ViewThis apartment's special feature is the pool with a view. Featuring a private entrance, this air-conditioned apartment comprises a kitchen, 2 bedrooms and 1 bathroom with a walk-in shower and a bidet. Meals can be prepared in the kitchen, which is equipped with a refrigerator, kitchenware and an electric kettle. The apartment features tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area, as well as a wardrobe. The unit offers 3 beds.
Superior Family RoomThis family room's special feature is the pool with a view. The family room includes a private bathroom equipped with a walk-in shower, a bidet and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware and an electric kettle. The spacious air-conditioned family room provides a flat-screen TV, a private entrance, soundproof walls, a seating area as well as sea views. The unit offers 4 beds.
Apartment with Pool View The pool with a view is the standout feature of this apartment. Boasting a private entrance, this air-conditioned apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bidet. The kitchen features a refrigerator, kitchenware and an electric kettle. The apartment has tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as pool views. The unit has 4 beds.
Two-Bedroom Apartment with Sea ViewThis apartment provides a pool with a view. Featuring a private entrance, this air-conditioned apartment comprises a kitchen, 2 bedrooms and 1 bathroom with a walk-in shower and a bidet. The well-equipped kitchen has a refrigerator, kitchenware and an electric kettle. The apartment features tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as sea views. The unit offers 3 beds.
Two-Bedroom Apartment with Ocean ViewGuests will have a special experience as this apartment features a pool with a view. Featuring a private entrance, this spacious apartment also is comprised of 2 bedrooms, a seating area and 2 bathrooms with a walk-in shower and a bidet. In the kitchen, guests will find a refrigerator, kitchenware and an electric kettle. The air-conditioned apartment offers a flat-screen TV, soundproof walls, a dining area, a wardrobe as well as sea views. The unit offers 5 beds.
Superior SuiteThis suite features a pool with a view. Boasting a private entrance, this spacious suite also includes 2 bedrooms, a seating area and 2 bathrooms with a walk-in shower and a bidet. Guests can make meals in the kitchen that has a refrigerator, kitchenware and an electric kettle. The air-conditioned suite offers a flat-screen TV, soundproof walls, a dining area, a wardrobe as well as sea views. The unit has 3 beds.
Family RoomThe pool with a view is a top feature of this family room. The spacious family room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bidet. The kitchen features a refrigerator, kitchenware and an electric kettle. The family room has tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as city views. The unit has 3 beds.
Suite with Mountain ViewThe pool with a view is a top feature of this suite. Boasting a private entrance, this air-conditioned suite comes with a kitchen, 2 bedrooms and 1 bathroom with a walk-in shower and a bidet. Meals can be prepared in the kitchen, which features a refrigerator, kitchenware and an electric kettle. The suite has tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as mountain views. The unit has 2 beds.
Triple Room with City ViewThis triple room features a pool with a view. The spacious triple room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bidet. In the kitchen, guests will find a refrigerator, kitchenware and an electric kettle. The triple room has tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as city views. The unit has 3 beds.
Two-Bedroom Deluxe Apartment with Ocean ViewGuests will have a special experience as the apartment offers a pool with a view. Boasting a private entrance, this air-conditioned apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bidet. The kitchen is fitted with a refrigerator, kitchenware and an electric kettle. The apartment has tiled floors, a seating area with a flat-screen TV, soundproof walls, a dining area as well as sea views. The unit has 3 beds.
Guest Reviews
7.7
Good
Review Summaries
Location
Jesselton Quay Kota Kinabalu City Centre by LW Suites boasts a prime location that garners high praise from its guests. Nestled in the heart of the city, this accommodation is celebrated for its convenient proximity to local shops, cafes, and major attractions. The strategic placement makes it an ideal choice for those eager to explore the bustling city centre or take boat trips from the nearby terminal. Guests appreciate the ease of access to both the airport and the picturesque Tunku Abdul Rahman jetty, which is just a short walk away. The serene views from the suites also add to the overall appeal, providing a scenic backdrop for visitors. Whether for its central locale, convenient parking, or vicinity to key destinations, the location is consistently highlighted as a standout feature, offering a comfortable and hassle-free stay in Kota Kinabalu.
Rooms
Jesselton Quay Kota Kinabalu City Centre by LW Suites offers a consistently comfortable and welcoming stay, earning high marks from guests. The rooms are described as both spacious and impeccably clean, making them ideal for families. Guests rave about the exceptionally comfortable beds, ensuring a restful night's sleep. A standout feature is the breathtaking sea views available from many of the rooms, providing a visual treat that complements the accommodation. The location adds to its allure, with easy access to the swimming pool and proximity to the elevator. Overall, the suites offer a pleasant and secure environment, making them a highly recommended choice for visitors.
Cleanliness
Jesselton Quay Kota Kinabalu City Centre by LW Suites offers guests a comfortable stay with a noteworthy view of both the city and the sea. The staff at the hotel are known for being accommodating, adding to the overall pleasant experience. However, several cleanliness issues have been raised that may detract from a perfect stay. Despite the rooms generally being described as clean, reports of maintenance concerns such as peeling flooring, dust, and smoke odors are prevalent. Instances of cockroaches in various areas, bathroom odors, and some noted stains on sheets have been mentioned, which suggest that cleaning efforts could be more thorough. Additionally, amenities like WiFi were absent despite being listed, and occasional maintenance issues such as leaking faucets appear to need attention.
Staff
The staff at Jesselton Quay Kota Kinabalu City Centre by LW Suites has received a mixture of reviews. On a positive note, the staff is recognized for being genuine and kind, complimented for being nice and responsive, and providing well-organized instructions through WhatsApp. The hotel boasts the added advantage of having the owner available online via WhatsApp, enhancing communication for guests. However, there are significant areas needing improvement. Several guests found the customer service to be lacking, with complaints of unhelpfulness and slow response times. Additionally, some guests experienced poor service attitudes and a surprising lack of communication from hosts, with instances of staff avoiding inquiries. Overall, while there are commendable aspects to the staff's approachability and friendliness, there is a call for enhancements in service efficiency and communication to ensure a more consistent guest experience.
Parking
The parking situation at Jesselton Quay Kota Kinabalu City Centre by LW Suites is a frequent subject of guest reviews. While the parking facility is described as easy to access, it's important to note that guests need to pay for it. The parking fee is structured at RM 1 per hour, which can accumulate, as some guests have experienced significant charges for their stay duration. There is no option for free parking, and this has led to suggestions from guests to consider waiving these fees for hotel patrons to enhance the guest experience. Despite this, guests seem to manage the parking arrangements with relative ease.
FAQ
Yes, Jesselton Quay Kota Kinabalu City Centre by LW Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Jesselton Quay Kota Kinabalu City Centre by LW Suites.
No, Jesselton Quay Kota Kinabalu City Centre by LW Suites doesn't allow dogs.
Yes, parking facilities are available at Jesselton Quay Kota Kinabalu City Centre by LW Suites.
No, Jesselton Quay Kota Kinabalu City Centre by LW Suites doesn't have a gym.
