Comfort Service Apartment at Times Square KL is highly praised for its strategic location in the vibrant heart of Kuala Lumpur. Nestled within the expansive Berjaya Times Square Mall, it provides guests with direct access to a wide array of dining and shopping destinations, while its proximity to Al Arab Street and Bukit Bintang offers convenient access to entertainment venues and public transportation. The lively atmosphere of the surrounding area ensures constant engagement for guests, enhanced by on-site amenities such as an indoor playground, swimming pool, and gym. The panoramic city views and seamless access to Kuala Lumpur's central attractions further add to its appeal.
Guests appreciate the clean and spacious rooms, well-maintained pool, and high-security measures, which collectively offer a sense of comfort and safety. The staff, especially individuals like Rahman and Mohamed, are noted for their helpfulness, attentiveness, and friendly demeanor, which significantly contribute to the positive guest experience. Rahman and Mohamed, in particular, are lauded for their exceptional service and dedication.
The swimming pool stands out as a highlight, known for its cleanliness and ample size, and is enjoyed by families and relaxation seekers alike. Some accommodations offer enchanting views of the pool, making it a delightful focal point of the apartment's leisure facilities.
While the overall service and experience at the Comfort Service Apartment are commendable, there are areas needing improvement, particularly in cleaning standards and maintenance. Guests have reported issues such as old and stained carpets, dusty surfaces, and minor maintenance problems. Despite these concerns, the potential for a pleasant stay is evident, with enhancements in cleaning practices and maintenance likely to elevate the guest experience further.
Categories
Pool
Children's Pool
Outdoor Pool
Free Wi-Fi
Accessible
Outdoor Pool
Children's Pool
Room Types
Deluxe Suite
Deluxe Suite (With Late Check Out)
Deluxe Two-Bedroom Suite (With Late Check Out)
Standard Suite (With Late Check Out)
Studio
Studio Apartment (With Late Check Out)
Superior King Suite
Superior Suite
Superior Suite (With Late Check Out)
Two-Bedroom Apartment
Guest Reviews
7.5
Good
Review Summaries
Location
Nestled in the vibrant heart of Kuala Lumpur, Comfort Service Apartment at Times Square KL boasts an unbeatable location that caters to shopping enthusiasts, food lovers, and anyone looking to explore the city's bustling life. Situated within the expansive Berjaya Times Square Mall, guests have direct access to a plethora of dining options and a variety of shopping destinations right at their doorstep. The proximity to Al Arab Street and Bukit Bintang adds to the convenience, providing easy access to entertainment venues and public transportation, including a nearby monorail station.
Not only is the location praised for its sheer convenience, but the vibrant atmosphere and lively surroundings ensure that there is never a dull moment. With amenities such as an indoor playground, swimming pool, and gym available on-site, visitors can enjoy a blend of leisure and activity without leaving the premises. The staff is noted for their helpful and cooperative service, further enhancing the guest experience. Whether it's the panoramic city views or the seamless accessibility to Kuala Lumpur's central attractions, the apartment's strategic location remains a highlight for many travelers.
Cleanliness
The Comfort Service Apartment at Times Square KL offers a mixed experience when it comes to cleanliness and overall upkeep. On the positive side, guests have appreciated the clean and spacious rooms, along with the well-maintained pool which provides a pleasant recreational area. The security measures in place are also highly commended, giving guests peace of mind during their stay. Furthermore, the friendly and cooperative staff add to the welcoming atmosphere, ensuring a comfortable experience to the best of their ability.
However, there are notable concerns regarding the cleanliness standards and maintenance of the property. Some rooms and areas within the apartment require more rigorous cleaning, as issues such as old and stained carpets, dusty surfaces, and unclean utensils have been reported. Additionally, there are mentions of minor yet considerable problems like leaking bathrooms, insufficient lighting, and worn-out towels, which detract from the overall comfort.
While the potential for a pleasant stay is evident, improvements in cleaning practices and maintenance are needed for the Comfort Service Apartment to consistently meet guest expectations.
Staff
Comfort Service Apartment at Times Square KL receives mixed reviews regarding its staff, with numerous positive remarks highlighting their helpfulness and friendliness. Guests consistently praise the attentiveness and support offered by staff members, especially Rahman, who is noted for going above and beyond from check-in to check-out. The location is highly appreciated, and the employees are described as responsible and enthusiastic, contributing positively to the overall experience. Mohamed stands out for his personable nature, taking special care of families staying at the hotel. Although the general service is often regarded as excellent, there are occasional issues with language barriers, leading to delays, and some guests have experienced unsatisfactory handling of complaints. Overall, the majority of guests commend the staff for their cooperative and service-oriented approach, which enhances the appeal of this strategically located establishment.
Pool
At the Comfort Service Apartment at Times Square KL, the swimming pool emerges as a standout feature appreciated by guests. Known for its cleanliness and size, the pool provides a refreshing spot for relaxation. Families with children will find the section dedicated to younger swimmers particularly appealing. The strategic location of the apartment offers convenient pool access, with some accommodations even overlooking this inviting amenity. Overall, the pool is described as a pleasant place to unwind, promising a great swimming experience in a well-maintained setting.
FAQ
Yes, Comfort Service Apartment at Times Square KL has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Comfort Service Apartment at Times Square KL.
No, Comfort Service Apartment at Times Square KL doesn't allow dogs.
No, parking facilities aren't available at Comfort Service Apartment at Times Square KL.
No, Comfort Service Apartment at Times Square KL doesn't have a gym.
