Kuala Lumpur, No 12 Jalan P. Ramlee3.154918,101.708157(Show on Map)
8.3
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesWed, 24 Jun - Thu, 25 Jun24 Jun - 25 Jun
1 Room2 Guests
Info
Summary of reviews
Crown Regency Serviced Suites enjoys a prime location in the heart of Kuala Lumpur, offering easy access to major attractions such as Petronas Twin Towers and Suria KLCC. Guests appreciate the proximity to various food options, restaurants and public transportation, making it an excellent base for city exploration.
The rooms are spacious and comfortable, particularly favored by both individuals and families. Cleanliness is generally well-received with tidy rooms and well-maintained spaces. However, some areas could benefit from more thorough cleaning, such as dusty rooms, stained carpets and bathrooms with hard water stains. Despite minor maintenance issues, the accommodations are praised for their size, comfort and essential amenities.
The staff at Crown Regency Serviced Suites are consistently lauded for their friendliness, politeness and helpfulness. Guests frequently acknowledge the exceptional service provided by the cheerful and accommodating concierge team. The positive interactions with the staff greatly enhance the overall experience of staying at the hotel.
Free WiFi is offered throughout the premises and provides fast, efficient service for many guests, though some report inconsistent connectivity in certain rooms. The swimming pools, both indoor and outdoor, are generally appreciated for their clean and well-maintained environment with a dedicated pool for children. Temporary closures for maintenance have been noted but do not significantly detract from the overall enjoyment.
Beds are generally comfortable, contributing to a restful stay, although a few guests mentioned issues with mattress firmness and occasional discomfort. Daily bed sheet changes ensure a clean sleeping environment.
Reflecting its three-star rating, Crown Regency Serviced Suites provides an adequate and reliable accommodation option with a fair balance between price and service. Accessibility is strong, particularly for elderly guests and those using wheelchairs, though some may find the parking spaces narrow and challenging.
Overall, Crown Regency Serviced Suites offers a compelling combination of location, comfort and friendly service, making it a highly recommended choice for visitors looking to experience Kuala Lumpur conveniently and affordably.
Categories
Pool
Indoor Pool
Free Wi-Fi
Accessible
3 Star
Honeymoon
Cheap
Indoor Pool
Room Types
Premier Junior (Standard Room)The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 1 bed.
One-Bedroom Apartment (Regent Suite)This apartment features a hot tub. The air-conditioned apartment has 1 bedroom and 1 bathroom with a walk-in shower and a bath. Guests can make meals in the kitchen that has a refrigerator, kitchenware, a microwave and a toaster. The apartment features a seating area, a dining area, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Princess Junior (1+1 Bedroom)This spacious suite consists of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchen that is equipped with a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned suite provides a flat-screen TV with cable channels, a seating area, a dining area, a wardrobe as well as city views. The unit offers 2 beds.
Three-Bedroom Apartment - Prince SuiteGuests will have a special experience as this family room features a hot tub. Offering free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a bidet. Guests can make meals in the kitchen that is fitted with a refrigerator, kitchenware, a microwave and a toaster. The spacious air-conditioned family room offers a flat-screen TV with cable channels, a seating area, a dining area, a wardrobe as well as city views. The unit offers 4 beds.
Premier SuiteThe hot tub is the standout feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a seating area, a dining area, a wardrobe as well as city views. The unit has 1 bed.
Princess Suite Guests will have a special experience as the double room offers a hot tub. Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. Guests can make meals in the kitchen that is equipped with a refrigerator, kitchenware, a microwave and a toaster. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a seating area, a dining area, a wardrobe as well as city views. The unit offers 3 beds.
Deluxe King StudioThe unit has 1 bed.
Deluxe SuiteThe unit offers 1 bed.
Two-Bedroom SuiteThe unit has 3 beds.
Three-Bedroom SuiteThe unit offers 4 beds.
Guest Reviews
8.3
Very Good
Review Summaries
Location
The Crown Regency Serviced Suites boasts an undeniably prime location in the heart of Kuala Lumpur. Situated centrally, guests will find themselves just a short stroll away from the iconic Petronas Twin Towers and Suria KLCC, making it an ideal base for exploring the city. The hotel's location also places it within easy reach of popular attractions like the Kuala Lumpur Tower, Aquaria KLCC and the vibrant Bukit Bintang area, renowned for its shopping and nightlife.
Convenience is key with numerous food places, restaurants and convenience stores close by, including a McDonald's right across the street. Whether guests are looking for a quick bite or a more substantial meal, plenty of options are available within walking distance. The area is also surrounded by essential amenities and offers easy access to public transportation, such as the monorail, further simplifying travel around the city.
The strategic positioning of the hotel has received consistent praise for providing quick and easy access to the city's main attractions, shopping hubs and local eateries, making it a highly recommended choice for visitors looking to maximize their Kuala Lumpur experience.
Rooms
Crown Regency Serviced Suites impresses with its spacious and comfortable rooms, consistently highlighted by guests as a major strength. Visitors appreciate the ample space and comfortable beds with multiple mentions of the rooms being particularly large and suitable for both individuals and families. Cleanliness is another key highlight with several guests noting that their accommodations were tidy and well-maintained. The apartments are reported to be bright and well-appointed, featuring necessary amenities like bathtubs.
The hotel offers the convenience of large apartments, which are comfortable and equipped with good facilities, making it an attractive option for longer stays or trips with family. The strategic location, free parking and proximity to local food options add to its appeal. Despite some isolated complaints about dated furniture, dusty rooms and occasional maintenance issues such as non-functioning TVs and the absence of hot water, the overall feedback on room quality remains very positive.
Guests have expressed satisfaction with the layout and design of the rooms, which combine comfort with practicality. The suites' size and cleanliness, along with helpful staff, make for an enjoyable stay. While the property shows signs of aging and could benefit from some upgrades, many visitors have found the accommodations at Crown Regency Serviced Suites to be well worth the price, praising the blend of space, comfort and essential amenities.
Beds
Crown Regency Serviced Suites offers a range of bedding options, including queen and king-sized beds. Many guests found the beds to be comfortable, contributing to an overall restful stay. The rooms, described as spacious and clean, often feature comfy beds and nice pillows. Daily bed sheet changes ensure cleanliness, though some guests noted that the mattresses and pillows appeared old. While the majority of guests appreciated the comfortable bedding, a few remarked on issues such as hard mattresses, spring-related discomfort and occasional bed bugs. Despite these mixed reviews, the clean and comfortable rooms with welcoming beds are frequently highlighted as a positive aspect of the hotel experience.
Cleanliness
Crown Regency Serviced Suites provides a mixed experience in terms of cleanliness according to guest reviews. While many guests complimented the property for its clean and spacious rooms and mentioned timely housekeeping services, the hotel's overall cleaning standards seem inconsistent. Positive feedback highlights clean rooms, sanitized tables, clean bed sheets and well-maintained spaces. Guests appreciated the absence of insects, the cleanliness of toilets and the prompt service.
However, there were several mentions of areas that need improvement. Common issues include dusty rooms, stained carpets and floors that could be cleaner. Some guests noted mold and hard water stains in the bathrooms, unclean windows and dirty walls with burn marks. Additionally, there were reports of lingering odors, old and worn-out rooms and occasional sightings of cockroaches. The bath grout, in particular, was frequently mentioned as an area needing more attention. Overall, while some aspects of cleanliness at Crown Regency Serviced Suites are commendable, there is room for improvement to meet all guests' expectations.
Staff
Crown Regency Serviced Suites is renowned for its outstanding staff, who consistently earn praise for their friendliness and helpfulness. Guests often note how the staff are not only welcoming and cheerful but also exceptionally polite and pleasant. The concierge team, in particular, stands out for their friendly demeanor and prompt service. Many reviews highlight the accommodating nature of the staff, who are always ready to assist with room changes and any special requests, ensuring a seamless stay. The reception service is efficient with fast and attentive handling of guest needs. Overall, the exemplary service attitude and the genuine kindness of the staff significantly enhance the experience at Crown Regency Serviced Suites.
Wi-Fi
Crown Regency Serviced Suites offers complimentary WiFi throughout the premises, which many guests found to be fast and efficient. It is available in both common areas and bedrooms, ensuring connectivity in various parts of the hotel. However, experiences with the WiFi are mixed. While some users reported that it worked perfectly and maintained a strong connection, others experienced instability and weak signals. In particular, some rooms appear to have either no WiFi or a weak, spotty connection. Overall, while the free WiFi service at Crown Regency Serviced Suites can be quite reliable and fast for many guests, it may not be consistent across all rooms.
Pool
Crown Regency Serviced Suites boasts both indoor and outdoor swimming pools that many guests find enjoyable with particular praise for a clean and well-maintained environment. Families traveling with children will appreciate the dedicated pool for kids, offering a fun activity to keep the little ones entertained. However, potential guests should be aware that there have been instances where the swimming pool was under renovation or maintenance, which has led to temporary closures. Despite these occasional disruptions, the overall guest experience highlights the pools as a positive feature of the hotel.
3 Star
Crown Regency Serviced Suites offers a reliable accommodation option close to KLCC, accurately reflecting its three-star rating. Guests frequently highlight that the hotel provides adequate services for its category, making it a good value choice. Visitors have found the balance between price and service to be fair with facilities and offerings aligning well with expectations for a three-star hotel. Overall, the hotel meets the standard three-star criteria and delivers acceptable service for the price point.
Accessible
Crown Regency Serviced Suites offers a commendable level of accessibility for guests with disabilities. The location is easily accessible and convenient for the elderly and those using wheelchairs, making it an accommodating choice for diverse mobility needs. The hotel's proximity to a variety of food options further enhances its appeal. However, the parking situation presents some challenges. The parking spaces and routes are notably narrow, which can make it difficult to enter and exit the basement parking lot. Despite these minor inconveniences, the overall accessibility of Crown Regency Serviced Suites remains a strong point for guests with disabilities.
FAQ
Yes, Crown Regency Serviced Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Crown Regency Serviced Suites.
No, Crown Regency Serviced Suites doesn't allow dogs.
No, parking facilities aren't available at Crown Regency Serviced Suites.
No, Crown Regency Serviced Suites doesn't have a gym.
