Kuala Lumpur3.15828500,
101.70490700,
Mercu Summer Suite No.8, Jalan Cendana, Off Jalan Sultan Ismail(Show on Map)
8.5
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsMercu Summer Suites Bernice KLCC is a popular choice among travelers visiting Kuala Lumpur, primarily due to its prime location near the iconic Petronas Twin Towers. Just a short walk away, the suites provide guests with easy access to public transportation, making city exploration effortless. The hotel's positioning also offers a lively urban experience, with cafes, shops, and major attractions such as the KLCC tower and Times Square within close reach. Combining spacious accommodations with a reasonable price, the location ensures guests have a valuable and convenient base for their adventures in the city.
The accommodations at Mercu Summer Suites Bernice KLCC stand out for their spaciousness and comfort. Well-maintained and equipped with essential amenities, including kitchens and washing machines, the rooms promise a relaxing retreat. Some even feature balconies with pleasant views. Despite minor variations in maintenance levels and furnishings showing signs of use, the emphasis on cleanliness, comfort, and practicality is consistent in guest reviews. This focus on providing a well-rounded living space enhances the appeal of these suites.
Cleanliness is a hallmark of the property, consistently praised by guests who find the apartments clean, tidy, and inviting. The accommodations match the descriptions and photos provided, and thoughtful details like free Wi-Fi contribute to a welcoming environment. The property's ability to maintain a spotless atmosphere with pleasant fragrances further bolsters guest satisfaction.
The staff at Mercu Summer Suites Bernice KLCC receive high marks for their exceptional service and hospitality. Manager Ridwan, in particular, is celebrated for his friendliness and communicative skills, alongside the attentive and welcoming team. Despite a few mentions of initial lapses in responsiveness, the staff generally ensures a smooth and pleasant experience, offering informative introductions to room features and maintaining responsive communication throughout the stay.
Guests also appreciate the reliable Wi-Fi service, which is typically fast and efficient, adding to the overall convenience of the stay. Although initial connectivity issues are occasionally reported, they are usually resolved promptly.
The beds in the suites are another strong point, known for their size and comfort, with king-sized options contributing to restful sleep. While some guests have noted issues like squeaking and varied firmness, the general consensus leans towards positive, with suggestions for minor improvements to enhance comfort further.
Overall, Mercu Summer Suites Bernice KLCC is commended for its strategic location, spacious and clean accommodations, friendly service, and reliable amenities, making it a favorable choice for travelers visiting Kuala Lumpur. Show more
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Categories
Boutique-style Hotel
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Cheap Hotel
Hotel with Gym
Small Hotel
Hotel with Outdoor Pool
Room Types
Standard StudioThe well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious studio offers air conditioning, a washing machine, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
One-Bedroom ApartmentFeaturing a private entrance, this air-conditioned apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a TV with satellite channels, a washing machine, soundproof walls, a seating area as well as city views. The unit offers 3 beds.
One-Bedroom ApartmentThis air-conditioned family studio features a private balcony that opens up to views. The seating area is fitted with a flat-screen satellite TV and it has a fully-equipped kitchen. The en suite bathroom includes a hairdryer and free toiletries.
Superior StudioIn the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious studio offers air conditioning, a private entrance, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Two-Bedroom ApartmentBoasting a private entrance, this air-conditioned apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bidet. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. A sofa, a TV, a dining area and a balcony are available in this spacious apartment. The unit has 3 beds.
Three-Bedroom ApartmentBoasting a private entrance, this air-conditioned apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and a bidet. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment features a TV, a washing machine, a dining area, an electric kettle as well as city views. The unit has 5 beds.
Guest Reviews
8.5
Very Good
Location
Mercu Summer Suites Bernice KLCC boasts an enviable location, making it a convenient choice for travelers exploring Kuala Lumpur. Situated in close proximity to the iconic Petronas Twin Towers, which are accessible within a short 10-minute walk, guests find the property's geographical position highly appealing. The strategic placement in the heart of the city ensures easy access to public transportation, including nearby rail and monorail stations, which make navigating Kuala Lumpur seamless.
Surrounded by cafes and shops, the property offers a vibrant urban experience, with key tourist attractions just a stone's throw away. Whether it's KLCC tower or Times Square, the main attractions are easily reachable on foot, providing an effortless exploration of the city's sights. Furthermore, the combination of a spacious apartment with a great location and a favorable price point adds to the overall value of staying at this centrally located accommodation. Visitors consistently commend the convenient access to activities and the central setting, reinforcing its reputation as an excellent base for discovering Kuala Lumpur.
Rooms
Mercu Summer Suites Bernice KLCC offers a collection of spacious and comfortable accommodations that impress with their generous size and clean, well-maintained interiors. Many guests appreciate the quietness and comfort, which are complemented by a full range of essential amenities, including a kitchen, washing machine, and convenient power outlets. The presence of both a large living room and a bedroom ensures that the units are not only practical but also provide a relaxing retreat. Some rooms feature lovely balconies with a nice view, adding to the overall experience.
While the units are praised for being equipped with everything one might need, the interiors show some signs of use, and the level of maintenance can vary between different units. Despite this variability, the overall comfort and cleanliness of the apartments remain noteworthy. The convenient location of the property further enhances its appeal, making it a suitable choice for travelers seeking a spacious and functional stay in the bustling city.
Beds
At Mercu Summer Suites Bernice KLCC, guests frequently highlight the spaciousness and comfort of the beds, with many appreciating the availability of king-size options. The beds are often described as very comfy, contributing to a restful sleep experience. However, some reviews suggest inconsistencies, such as occasional squeaking and varying mattress firmness, which can detract from comfort. While the overall consensus leans towards positive, noting the beds' generous size and comfort, there are instances where the mattresses might feel older or sagging, suggesting a need for modest improvements.
Cleanliness
Mercu Summer Suites Bernice KLCC earns high marks when it comes to cleanliness, as reflected in guest reviews. Guests consistently note that the apartments are clean, tidy, and comfortable, offering a welcoming and well-kept environment. Many reviewers describe the accommodations as spacious and spotless, highlighting their satisfaction with the overall cleanliness of the property upon arrival. The apartments are not only clean but also well-equipped, providing all the necessary amenities for a convenient stay. Positive mentions extend to individual aspects like the studio's cleanliness and the rooms being consistent with the pictures provided. The property even garners appreciation for maintaining cleanliness throughout, paired with thoughtful touches such as free Wi-Fi. Travelers can expect a clean atmosphere that adheres to high standards, with some guests emphasizing additional aspects like a magnificent view and pleasant fragrance.
Staff
At Mercu Summer Suites Bernice KLCC, guests consistently praise the exceptional customer service and warm hospitality provided by the staff. Leading the commendations is manager Ridwan, who is frequently noted for his friendliness, helpfulness, and excellent communication skills. The staff is described as very friendly, welcoming, and responsive, with a commendable ability to make guests feel at ease. Their kindness and courteous manners stand out, ensuring a pleasant environment for visitors.
Although there was a mention of a lapse in responsiveness during check-in, overall, the staff is portrayed as very attentive and competent. The young man handling reception duties is particularly recognized for his responsiveness and helpfulness. The team at Mercu Summer Suites takes care in offering detailed introductions to the room features, enhancing the guest experience with their informative approach. The landlord is also easy to communicate with, further adding to the seamless guest interaction.
In summary, the staff's friendliness, responsiveness, and supportive nature continue to earn high marks from guests, painting a picture of dedicated service and hospitality at Mercu Summer Suites Bernice KLCC.
Wi-Fi
Mercu Summer Suites Bernice KLCC offers a promising Wi-Fi experience for guests, with numerous reviews highlighting its commendable internet service. Visitors generally report satisfactory internet speeds, noting fast and reliable connectivity that meets expectations. The added convenience of free Wi-Fi is appreciated, contributing positively to the overall stay. While there are occasional mentions of connectivity issues, particularly at the start of visits, any disruptions seem to be efficiently resolved, ensuring a smoothly functioning internet service thereafter. Despite some variability in experiences, the internet generally performs well, providing guests with a reliable connection throughout their stay.
Yes, Mercu Summer Suites Bernice KLCC has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercu Summer Suites Bernice KLCC.
No, Mercu Summer Suites Bernice KLCC doesn't allow dogs.
Yes, parking facilities are available at Mercu Summer Suites Bernice KLCC.