Shangri-La Kuala Lumpur

Kuala Lumpur , , 11 Jalan Sultan Ismail (Show on Map)


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Summary of reviewsShangri-La Kuala Lumpur is a luxurious 5-star hotel located in the heart of the city's financial district, making it easily accessible to popular attractions like the Petronas Towers, Bukit Bintang and the monorail. The hotel's location is a standout feature with guests describing it as perfect, ideal and excellent. The breakfast buffet is outstanding, offering plenty of choices for guests without having to repeat a dish and the hotel boasts of good rooms with firm mattresses and ample pillows. The hotel is exceptionally clean and the staff is widely praised for providing exceptional service, being friendly, helpful, attentive and professional. The pool is a standout feature of the hotel and the hotel is family-friendly, offering amenities for families, including a tent for kids and adult privacy, a children's cosmetics set and even Lego-shaped chocolate for little ones. The beds are incredibly comfortable and guests report lots of comfort and a great night's sleep. Shangri-La Kuala Lumpur is a superb and classy five-star hotel that offers five-star service and facilities, making it highly recommended for anyone looking for a true 5-star experience in Kuala Lumpur.
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Luxury Hotel

Eco Friendly Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

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Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Room Types
Executive King Room This air-conditioned executive king room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, minibar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily.

Horizon Club Executive King Room This air-conditioned club executive king room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, minibar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations

Executive Twin Room This air-conditioned executive twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, minibar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily.

Horizon Club Executive Twin Room This air-conditioned club executive twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, minibar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations

Premier Selection Suite Featuring red, orange and shimmering gold decor, this spacious air-conditioned suite consists of a separate living area, a flat-screen TV with DVD player and large windows with views of the city. Suite benefits include: - Exclusive access to the Horizon Club Lounge - Complimentary breakfast every morning from 06:30 to 10:30 - Complimentary daily afternoon tea from 15:00 to 17:00 - Complimentary evening cocktails from 17:00 to 19:00 - Free refreshments throughout the day - Complimentary usage of meeting room for 2 hours daily, subject to room availability - Use of business centre facilities - Free shoe shine service upon request

Family Executive King With a classic-contemporary décor, this larger air-conditioned suite consists of a spacious bedroom and a private work area. The separate living room is fitted with a flat-screen TV, a DVD player and large windows with panoramic views of the city. The en suite marble bathroom has a separate rain shower, deep soaking bathtub, bathrobes, slippers and free toiletries.

Deluxe King Room This air-conditioned deluxe king room has a seating area fitted with a flat-screen TV, minibar and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Please note that this room does not have capacity for an extra bed.

Family Premier Suite This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Premier Business Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 1 bed.

About Shangri-La Kuala Lumpur
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Guest Reviews
8.8
Excellent
Location
The location of Shangri-La Kuala Lumpur is a standout feature with many guests saying it's the best thing about their stay. The hotel is situated in the heart of the city's financial district, making it easily accessible to popular attractions like the Petronas Towers, Bukit Bintang and the monorail. Some guests also appreciated the convenience of having a bus stop and a hop-on hop-off bus stop nearby. The hotel's central location was welcoming and comforting to some guests who enjoyed exploring the city on foot. Although a few guests mentioned that the location was a little boring and not near anything interesting. Nonetheless, the location received glowing praise with words like 'perfect,' 'ideal,' and 'excellent' being commonly used to describe it. Ultimately, the location of Shangri-La Kuala Lumpur seems to be a strong reason why travelers choose to stay at this hotel.

Breakfast
The breakfast buffet at the Shangri-La Kuala Lumpur hotel is outstanding and offers plenty of choices for guests without having to repeat a dish. There are also gluten-free options and options suitable for various religious restrictions. Guests can upgrade to a Horizon Club room for free breakfast, afternoon tea, canapés and cocktails. The breakfast is rated as amazing, excellent, 5-star and fantastic with daily changes in the variety. The personal and Club breakfast options are particularly good. The hotel also offers a comfortable room with a luxurious bed for a good night's sleep. However, some guests feel that the breakfast needs more variety for the diverse nationalities and tastes of the guests and there were a few disappointing experiences with burnt eggs and bad fish. Overall, the hotel offers a wide-ranging, delicious breakfast spread that is a great start to a day of sightseeing in Kuala Lumpur.

Rooms
Shangri-La Kuala Lumpur boasts of good rooms with firm mattresses and ample pillows, even though they are old-fashioned. Cleanliness is given prime importance with daily water and toiletry replacements. Some guests find the rooms comfortable and spacious with stunning views. The beds are incredibly comfortable and the club facilities are excellent. However, some rooms require renovation as they are outdated and have tired furniture and stained carpets. Some guests also noted the musty smell due to unhealthy humidity levels, although the hotel provides dehumidifiers to address the issue. Despite the aging decor, the hotel is efficient and well-equipped with amenities like tea/coffee making equipment, Loccitane toiletries and excellent club services.

Beds
The beds at the Shangri-La Kuala Lumpur hotel seem to be a staple highlight for guests. With firm mattresses and ample pillows, guests report lots of comfort and a great night's sleep. Members of the hotel raved about the supersize beds and the many options for pillows. Even those who found the decor a bit old-fashioned couldn't resist falling immediately asleep in the cozy and comfortable beds. Guests also love the hotel's location right in the city, as well as the many food choices available. Overall, guests gave the beds at the Shangri-La Kuala Lumpur glowing reviews with many mentioning how much they loved them.

Cleanliness
The Shangri-La Kuala Lumpur boasts of exceptional cleanliness with guests raving about how spotless everything is. The rooms are modern and well-equipped, while the toilets are also kept clean with proper water temperature control. However, some guests noted minor issues such as stained carpets or outdated furniture. The hotel staff is friendly and efficient, although some guests had complaints about malfunctioning facilities. Overall, many guests highly recommend the hotel due to its perfect cleaning standards and comfortable rooms.

Staff
The staff of Shangri-La Kuala Lumpur is widely praised in guest reviews for providing exceptional service, being friendly, helpful, attentive and professional and for their excellent knowledge of the hotel's facilities and local attractions. Many guests describe the staff as a credit to the hotel and a highlight of their stay. Guests particularly appreciate the service provided by the team at the Horizon Club lounge, who are described as caring and attentive. Guests also highlight interactions with specific staff members, including Ms. Grace, Marcy, Zee, Hafeez and the concierge team, who are praised for their exceptional customer service. The staff's hospitality, combined with the comfortable rooms, good location and quality of food, make for an enjoyable stay. Some guests note issues with specific staff members or some service issues, such as flooded toilets and forgotten orders, but these are in the minority. Overall, Shangri-La Kuala Lumpur's staff is generally regarded as friendly, helpful and professional, making for a positive guest experience.

Pool
The pool at Shangri-La Kuala Lumpur is a standout feature of the hotel with guests calling it "excellent" and a "great feel of spaciousness". While some reviews noted that it could use some renovation or be bigger to accommodate children, many others praised its cozy atmosphere and ample space to relax. The location of the pool within the hotel also received compliments with one guest noting that it was a "fantastic location". Guests were also pleased with the service and staff at the pool with one guest even receiving medical attention for an eye infection after swimming. Overall, the pool received high praise along with other amenities like the lobby, club lounge and spa.

Family
Looking for a family-friendly hotel in Kuala Lumpur? Look no further than Shangri-La Kuala Lumpur. Guests rave about the hotel's amenities for families, including a tent for kids and adult privacy, a children's cosmetics set and even Lego-shaped chocolate for little ones. The hotel also offers spacious accommodations with plenty of room for families to spread out and the attention to detail in the Chinese New Year decor adds to the festive atmosphere. Parents appreciate the 5-star service and amenities, including adult-only areas and times, while kids will love the pools and cooking activities provided just for them. Plus, the hotel is affordable and accessible, making it a great option for families on a budget. Whether you're traveling with little ones or just looking for a relaxing retreat, Shangri-La Kuala Lumpur has something for everyone.

5 Star
Shangri-La Kuala Lumpur is a superb and classy five-star hotel that offers five-star service and facilities. The hotel has a serene elegance and is high-end and well-outfitted. The staff is great and provides exceptional service. The hotel features a superb Club Horizon with spacious suites, an excellent breakfast and livemusik in the lobby almost every evening. The Spa center is also excellent. However, some reviewers note that the hotel does not live up to the 5-star rating in terms of some outdated AV equipment and limited beauty salon services. Additionally, some areas like the pool were considered a bit outdated, but understandable given the challenge of having a large pool in a tall building. Nonetheless, the hotel's Stilsicherheit and fantastic service make it a perfect stay for families and it receives many reviews labeled as "exceptional" and "amazing." While some suggest the hotel should consider upgrading coffee machines or having a better view of their room before booking, overall, guests leave feeling at home and giving thanks to Shangri-La Kuala Lumpur for a wonderful stay.

Luxury
Shangri-La Kuala Lumpur is everything you'd expect - luxurious, comfortable and clean. This 5-star hotel provides fabulous service and facilities while maintaining a serene elegance. The classic style stands out from many new 5-star hotels and the high-end amenities make for an exceptional stay. Club Horizon suites offer ample space and the lobby is very nice, adding to the luxurious atmosphere. Though the beauty salon on-site could use improvement, the hotel is in a class of its own with its exceptional quality of service. Highly recommended for anyone looking for a true 5-star experience in Kuala Lumpur.


Yes, Shangri-La Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Shangri-La Kuala Lumpur.

No, Shangri-La Kuala Lumpur doesn't allow dogs.

Yes, parking facilities are available at Shangri-La Kuala Lumpur.

Yes, Shangri-La Kuala Lumpur has a gym.
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