Sheraton Imperial Kuala Lumpur Hotel

Kuala Lumpur , , Jalan Sultan Ismail (Show on Map)


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Summary of reviewsThe Sheraton Imperial Kuala Lumpur Hotel is a luxurious and comfortable 5-star hotel that offers exceptional facilities and services. Guests rave about the hotel's prime location, which provides easy access to many attractions and amenities in Kuala Lumpur. The breakfast buffet is a particular highlight with guests giving it a 10/10 rating and praising the large restaurant and huge variety of food available. The rooms are spacious and comfortable with many offering city views or featuring bathtubs. The hotel's cleanliness is also highly praised with guests appreciating the clean and tidy rooms, lobby and common areas. While some guests had issues with the initial reception, the staff is generally considered friendly, helpful and polite. The hotel's spa and pool area are also popular with guests, providing a relaxing retreat after a busy day. Families with kids will love the hotel's comfortable and spacious rooms, although some common areas can feel busy and loud. Overall, the Sheraton Imperial Kuala Lumpur Hotel is a grand and luxurious hotel that offers great value accommodation and exceptional service.
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Room Types
1 King Bed, City View, Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.

2 Twin/Single Beds, City View, Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.

1 King Bed, City View, Club Lounge Access, Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.

2 Twin/Single Beds, City View, Club Lounge Access, Room Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 2 beds.

1 King Bed, City View, 1-Bedroom Suite This spacious suite features 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a dining area as well as city views. The unit has 1 bed.

1 King Bed, City View, Club Lounge Access, Ambassador Suite This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.

1 King Bed, City View, Club Lounge Access, Imperial Suite This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.

1 King Bed, City View, Club Lounge Access, 1-Bedroom Suite This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.

About Sheraton Imperial Kuala Lumpur Hotel
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Guest Reviews
8.4
Very Good
Location
The Sheraton Imperial Kuala Lumpur Hotel boasts a prime location that allows guests easy access to many attractions and amenities in Kuala Lumpur. Guests raved about the convenience of the location, as they were able to walk to many famous attractions, malls and restaurants. The hotel is situated next to a monorail station, making it easy to get around. For those who prefer to drive, the hotel is just a short distance from the city center, KLCC, Bukit Bintang and Pudu. There is also a shopping mall located right in front of the hotel and a train station just three minutes away on foot. The hotel enjoys stunning views of the city and is located away from the crowded Bukit Bintang area. Overall, the location was considered excellent and strategic and just right for those who want to get the most out of their trip to Kuala Lumpur.

Breakfast
If you're staying at the Sheraton Imperial Kuala Lumpur Hotel, you're in for a treat when it comes to breakfast! Many guests give the breakfast a 10/10 rating and praise the large restaurant and the huge variety of food available. Reviewers love the natural juice station and fresh fruit selection. The omelette section is a particular favorite and guests also appreciate the range of local and Chinese food options. However, some guests felt that the breakfast buffet could be better organized with tables not being cleaned promptly and self-service stations not being restocked. A few reviewers also thought the Western breakfast options lacked diversity. Nevertheless, most guests thought the breakfast was fantastic or excellent with lots of delicious options to choose from. While some thought the buffet area could be overcrowded, others appreciated the good variety of food and the helpful staff at the breakfast buffet.

Rooms
Sheraton Imperial Kuala Lumpur Hotel boasts spacious and comfortable rooms, many of which offer city views or feature bathtubs. Guests are impressed by the cleanliness and maintenance of the rooms with fresh bedsheets and comfortable mattresses. The hotel's lobby is also noted for its cleanliness and beauty. Some guests report small issues, such as ants or outdated decor, but overall the rooms are described as comfortable and well-appointed. The hotel staff is praised for fulfilling special requests, such as simple anniversary decorations without charge. Overall, Sheraton Imperial Kuala Lumpur Hotel offers guests a comfortable and spacious stay with good service.

Beds
The beds at Sheraton Imperial Kuala Lumpur Hotel have received high praise from guests who love the big and super comfy beds with awesome sheets. They describe the beds as comfortable, clean and perfect for a luxurious stay. Although some guests reported dirty bedding, overall, the reviews highlight the comfortable and fabulous beds in the rooms. With such comfy beds, guests can expect a good night's sleep at this hotel.

Cleanliness
The Sheraton Imperial Kuala Lumpur Hotel is a popular destination for travelers looking for a clean and comfortable place to stay. Many guests praise the hotel's cleanliness, mentioning the clean and tidy rooms, lobby and common areas. Toiletries are branded and guests appreciate the comfortable and luxury feel of the hotel. Some guests did report cleanliness issues such as dirty bedding or peeling wallpaper, but overall the hotel is considered to be clean and cozy. The hotel's cleaning standards seem to be up to par with staff changing bed linen and towels daily. Some guests did note that they had to request room cleaning multiple times to achieve satisfactory results.

Staff
The Sheraton Imperial Kuala Lumpur Hotel receives mixed reviews about its staff. While some guests had issues with their initial reception, others found the staff to be exceptional throughout their stay. Most reviews praised the staff for being friendly, helpful and polite. Many guests also highlighted specific staff members who provided outstanding service. The hotel's concierge service received mixed feedback with some finding it helpful while others did not. Overall, the hotel's staff is considered to be of good quality with some room for improvement in certain areas.

Spa
The Sheraton Imperial Kuala Lumpur Hotel boasts a relaxing spa, perfect for guests looking to unwind after a busy day. The spa is located in a separate, designated area for men or women, ensuring complete privacy and comfort during your visit. Treat yourself to a soothing massage and relieve all your stresses or take a dip in the hotel's refreshing swimming pool. Although some reviews mentioned issues with certain spa facilities such as a non-functioning sauna or unclean bath, the majority of guests found the spa area to be a rejuvenating retreat. One guest even remarked on the spa's ability to alleviate work-related fatigue. So, whether you're looking for some alone time or spending time with friends, be sure to indulge in the services offered by the Sheraton Imperial Kuala Lumpur Hotel's spa.

Pool
The Sheraton Imperial Kuala Lumpur Hotel boasts a nice pool area with a great view of the Menara KL, making it a beautiful sight to look at, particularly at night. Although some guests mentioned that the pool was a bit small and crowded, it was still enjoyable for a refreshing dip, especially in the afternoons when the pool was nearly empty. The pool's changing colours at night added to the pool's beauty. Additionally, guests appreciated the poolside service that was within budget. Although some felt that the pool area could have been better maintained, overall, it was a nice and relaxing place to spend time with comfortable lounge chairs.

Family
Families with kids will love staying at the Sheraton Imperial Kuala Lumpur Hotel. The rooms are comfortable and spacious enough to fit large families with up to four kids. However, some guests noted that there were no kids channels on the TV. The hotel attracts a lot of families, although this can make some common areas feel busy and loud. Despite this, the hotel offers great value accommodation and is located in a great spot for restaurants, street food and shopping. While some guests noted that the hotel lacked a lively vibe, others found it to be a grand hotel with a great location. Overall, families can expect a very comfortable stay at the Sheraton Imperial Kuala Lumpur Hotel.

5 Star
The Sheraton Imperial Kuala Lumpur Hotel is an exceptional and genuine 5-star hotel that offers superb facilities and services. Guests have described it as one of the BEST affordable 5-star hotels in KL and have praised its beautiful and luxurious accommodations. While some guests have expressed disappointment with certain aspects of their stay, such as the cleaning standard of the room or the quality of some service and food, overall the hotel has received high ratings for its exceptional service, great value and luxurious amenities. Despite some negative reviews, guests have generally been impressed with the hotel's status as a 5-star establishment and its ability to live up to the expectations that come with that label.

Luxury
The Sheraton Imperial Kuala Lumpur Hotel exceeded guests' expectations with its luxurious amenities and comfortable accommodations. While some noted the lobby was dated, the overall feeling of opulence was undeniable. From the grand appearance of the property to the top-notch customer service, guests felt they were treated like millionaires during their stay. The spacious rooms, including the large bathrooms with bathtubs, were a highlight for many. Guests also appreciated the convenient location, perfect for dining at nearby restaurants and sampling street food while also being near shopping areas. Overall, the Sheraton Imperial Kuala Lumpur Hotel lived up to its reputation as a genuine 5-star hotel, where guests felt pampered and surrounded by luxury.


Yes, Sheraton Imperial Kuala Lumpur Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Sheraton Imperial Kuala Lumpur Hotel.

No, Sheraton Imperial Kuala Lumpur Hotel doesn't allow dogs.

Yes, parking facilities are available at Sheraton Imperial Kuala Lumpur Hotel.

Yes, Sheraton Imperial Kuala Lumpur Hotel has a gym.
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