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THE FACE Suites

Kuala Lumpur , 1020, Jalan Sultan Ismail (Show on Map)

8.5

Very Good

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Summary of reviewsTHE FACE Suites is a luxurious and affordable five-star hotel located in the heart of Kuala Lumpur, offering stunning views of the city and the famous Petronas Towers. The hotel's prime location is convenient for exploring the city with the MRT station just a 7-minute walk away and plenty of good restaurants nearby. The spacious and well-furnished suites are a standout feature of the hotel with guests raving about the comfortable beds and breathtaking views from the wide windows. The rooftop infinity pool is a highlight for many guests, offering amazing views of the cityscape both day and night. The pool area is well-maintained and the rooftop bar and gym are also favorites among travelers. The hotel's cleanliness is praised by many guests with housekeeping performed daily and courteous and helpful staff. While the breakfast options are catered towards mainly an Asian diet and could be improved, the hotel's location and availability of facilities were appreciated. The wifi has received mixed reviews with some guests finding it difficult to connect and others enjoying the convenience of free wifi. The hotel's devoted staff members are highly efficient and hospitable with a few minor exceptions. Overall, THE FACE Suites is an excellent choice for travelers looking for a prime location and exceptional accommodation that's definitely worth the price.
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Aparthotel with Infinity Pool

THE FACE Suites is a stylish and luxurious retreat, ideal to spend the most memorable time in the vibrant city of Kuala Lumpur. On the 51st floor, the highest floor of the hotel, guests can find a 38-metre long infinity pool which offers magnificent views over the entire city and is available for all guests to enjoy. The pool is open daily from 7am until 10pm and is an ideal place to spend a relaxing evening.

Luxury Aparthotel

Aparthotel Taking Steps Towards Sustainability

Aparthotel for Honeymoon

Romantic Aparthotel

Aparthotel near Nightlife Spots

Aparthotel with Swimming Pool

Infinity Pool Rooftop Pool Panoramic View Pool Outdoor Pool

Aparthotel with Parking

Aparthotel with Gym

5-Star Aparthotel

Skyscraper Aparthotel

Aparthotel with Outdoor Pool

Aparthotel with Panoramic View Pool

Aparthotel with Rooftop Pool

Room Types

Superior One-Bedroom Suite This air-conditioned superior one-bedroom suite opens up to views of the city. It is fitted with a flat-screen cable TV, sofa and a desk. The kitchenette is equipped with a microwave and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.

Deluxe One-Bedroom Suite This larger air-conditioned deluxe one-bedroom suite opens up to views of the city. It is fitted with a flat-screen cable TV, sofa and a desk. The kitchenette is equipped with a microwave and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.

Premier One-Bedroom Suite This spacious air-conditioned premier one-bedroom suite opens up to views of the city. It is fitted with a flat-screen cable TV, sofa and a desk. The kitchenette is equipped with a microwave and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.

Two-Bedroom Superior This air-conditioned superior two-bedroom suite opens up to views of the city. It is fitted with a flat-screen cable TV, sofa and a desk. The kitchenette is equipped with a microwave and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.

Deluxe Two-Bedroom Suite This larger air-conditioned deluxe two-bedroom suite opens up to views of the city. It is fitted with a flat-screen cable TV, sofa and a desk. The kitchenette is equipped with a microwave and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.

Two-Bedroom Premier This spacious air-conditioned premier two-bedroom suite opens up to views of the city. It is fitted with a flat-screen cable TV, sofa and a desk. The kitchenette is equipped with a microwave and an electric kettle. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.

One Bedroom Grand Premier Boasting a private entrance, this air-conditioned suite comes with 1 living room, 2 separate bedrooms and 1 bathroom with a shower and a bidet. The well-equipped kitchen has a stovetop, a refrigerator, kitchenware and a toaster. The spacious suite features a washing machine, soundproof walls, a seating area, a dining area and a flat-screen TV with satellite channels. The unit has 2 beds.

About THE FACE Suites

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Guest Reviews

8.5

Very Good

Location

If you're looking for a hotel with a great location and stunning views, look no further than THE FACE Suites. Situated strategically and conveniently close to everything, including the famous Petronas Towers, this hotel is a great spot for exploring the city. The MRT station is just a 7-minute walk away, making it easy to get to different areas of the city. Plus, there are plenty of good restaurants nearby, including a Starbucks and a grocer. Guests who stayed here loved the proximity to KLCC and other leading attractions. While some reviewers noted that the location may be hard to find by taxi during busy times, others found it perfect for walking to main attractions. Overall, this hotel is an excellent choice for travelers looking for a prime location in the heart of Kuala Lumpur.

Breakfast

The breakfast options at THE FACE Suites are catered towards mainly an Asian diet. While some guests found the breakfast to be limited and of poor quality, others enjoyed the tasty spread and attentive staff. Breakfast is served on the rooftop bar, providing incredible views while dining. However, some guests suggested that the hotel should consider separating the breakfast area from the bar to better cater to Muslim and non-Muslim guests. Overall, THE FACE Suites' breakfast has room for improvement but still provides a fairly good semi-buffet breakfast with enough options for a satisfactory meal.

Rooms

The rooms at THE FACE Suites have received an overwhelming amount of positive comments from guests. Guests rave about the spaciousness, cleanliness and well-furnished facilities of the apartments. Many also enjoy the breathtaking views from their wide windows. The suites are also decorated to be chic and modern for a luxurious touch. Facilities within the room such as the washing machine and wardrobe were also appreciated by guests. However, a few guests mentioned that some of the furniture looked old and worn out and some had issues with cleanliness in their initial room. Nevertheless, the hotel is known for its great location and comfortable family suites. Overall, the suites are considered a standout feature of the hotel with many guests heralding them as the best they've ever stayed in.

Beds

When it comes to sleeping arrangements, 'THE FACE Suites' does not disappoint. Guests rave about the big and soft beds that offer great views of the city. If you're looking for comfort, you will find it here as the beds are described as super comfortable and cozy. Families find the 2 queen sized beds in the 2-room suite to be perfect for their needs. Though some guests noted that the air con in the master bed felt less powerful, the overall consensus is that the beds are very comfortable. It's worth noting that some guests felt the beds were too small for their liking. Regardless, you'll have a good night's rest in these beds, which are described as bequeme, wygodne and comodissimo by guests.

Cleanliness

The cleanliness of 'THE FACE Suites' has been praised by many guests. Reviewers have complimented the hotel for its overall cleanliness, from the rooms to the pool area. Housekeeping was performed daily and the staff were courteous and helpful. The rooms were spacious, well-distributed and came with nice and clean bathrooms. Some guests have noted that the hotel needs to work on the cleanliness of the hallways and common areas. Though some have reported finding stains and mold in their rooms, reception staff quickly resolved the issues, making guests feel comfortable and at home. The infinity pool has been noted as lovely and clean, despite it being crowded at certain times. The breakfast could be improved, but the hotel's location and availability of facilities were appreciated.

Staff

THE FACE Suites is a destination that is appreciated by many for its devoted staff members who are genuinely hospitable and efficient. Visitors have commended specific team members, labelling them as polite, helpful, friendly and patient individuals. The receptionist and housekeeping teams are lauded for being highly efficient in addressing room requests. Although some have complained of rude and uncooperative lobby staff, the check-in process is said to be smooth and handled very professionally. The hotel's security staff has been praised for taking their duties seriously; however, the security of the infinity pool has been deemed unapproachable by some. The restaurant staff needs improvement according to guests. Visitors spoke highly of the customer care provided by the team members at THE FACE Suites with a few minor exceptions.

Wi-Fi

The wifi at THE FACE Suites has received mixed reviews. Some guests found it difficult to connect and were given incorrect passwords. Others complained about slow and unreliable wifi, particularly in the office area. Additionally, some guests were disappointed by the limited number of devices that could be connected to the wifi per room. However, there were positive notes with guests mentioning free wifi being available and the convenience of being able to arrange their next destination with the help of the internet. It's also worth noting that the hotel doesn't provide wifi in public areas and there is limited internet access on the TV. Overall, guests may want to consider alternative options if reliable wifi is a top priority for their stay.

Pool

The pool at THE FACE Suites is a highlight for many guests with its stunning views and infinity design. However, some guests noted issues such as overcrowding, limited space and poor maintenance. Some also mentioned that the pool no longer offers a view of the Petronas Towers due to a new building. Despite these drawbacks, many guests still found the pool to be amazing and wonderful with fantastic views and a great rooftop location. However, services like towels and loungers were sometimes lacking and some guests noted uncooperative staff. All in all, the pool at THE FACE Suites is a mixed bag, but it's definitely worth checking out for the breathtaking views and memorable swimming experience.

5 Star

If you're looking for a hotel that's both affordable and luxurious at the same time, then you might want to check out THE FACE Suites. Despite some negative feedback from guests who were disappointed with their stay, many others were impressed with the facilities and services offered by this five-star establishment. The lobby is grandiose and the pool is amazing, making it a great value for modern travelers who want to stay in the heart of Kuala Lumpur. In fact, many guests highly recommend this hotel to anyone who wants to experience exceptional accommodation that's definitely worth the price.

Rooftop Pool

THE FACE Suites' rooftop pool has received high praise from guests with many describing it as amazing and spectacular. The infinity pool offers a breathtaking view of the city, both day and night. The rooftop location also boasts a bar and gym. Despite its popularity, some reviewers have noted that the pool can be overcrowded at times, especially with children and that the water may become cloudy. However, overall guests have raved about the pool and the beautiful view from the sky deck.

Infinity Pool

If you're looking for a luxurious experience in Kuala Lumpur, then 'THE FACE Suites' is definitely worth considering. One of the hotel's biggest draws is its stunning infinity pool, located on the rooftop of the 51st floor. Guests are treated to breathtaking views of the cityscape while they swim and many have described it as magical and impressive. Despite being a popular spot, guests have noted the cleanliness of the infinity pool and its beautiful design. However, some guests have complained about the pool being constantly overcrowded, especially at the corner overlooking the KL Tower. Nevertheless, the hotel seems to be aware of this issue and they've even warned guests about it beforehand. Overall, the infinity pool at 'THE FACE Suites' is definitely a highlight of the hotel and a must-visit for anyone looking for a memorable swimming experience.

Outdoor Pool

THE FACE Suites boasts an exceptional outdoor infinity pool with stunning views of KL Tower that are simply breathtaking. Many guests have raved about the beauty of the pool and the amazing views it offers. Despite a few comments regarding broken sun loungers, the general consensus is that the pool is pristine and many visitors enjoy taking a refreshing dip during their stay. The drop-off pool is also a unique feature that adds to the overall experience. The rooftop bar and gym are also favorites among travelers with many guests stating that the crowded affinity pool on the top roof is worth the extra fee. Overall, THE FACE Suites boasts a beautiful pool area that is perfect for relaxing and soaking up the sun while admiring the stunning views.

Yes, THE FACE Suites has pool(s) that belong to one or more of the following categories: Infinity Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at THE FACE Suites.

No, THE FACE Suites doesn't allow dogs.

Yes, parking facilities are available at THE FACE Suites.

Yes, THE FACE Suites has a gym.

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