Kuala Lumpur, 199, Jalan Bukit Bintang3.148042,101.714851(Show on Map)
8.5
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesWed, 05 Aug - Thu, 06 Aug05 Aug - 06 Aug
1 Room2 Guests
Info
Summary of reviews
The Westin Kuala Lumpur is celebrated for its enviable location in the vibrant Bukit Bintang area, offering prime access to the city's shopping, dining, and entertainment scenes, particularly being situated directly across the prestigious Pavilion Mall. Guests find the hotel's strategic placement advantageous for exploring nearby attractions like the Petronas Towers, making it a preferred choice for those seeking convenience and centrality.
The hotel's breakfast experience leaves a lasting impression, with an extensive buffet that caters to diverse tastes with both local and international cuisines. Standout items such as masala tea and thosai are frequently praised, along with the friendly and attentive staff who enhance the dining experience. Despite occasional calls for more variety, the breakfast is generally regarded as a superb highlight.
Accommodations at The Westin Kuala Lumpur receive acclaim for their spaciousness, cleanliness, and particularly the luxurious comfort of the beds. Guests appreciate the large, well-maintained rooms, although some suggest updates and improved lighting and soundproofing could enhance the experience further. The dedication to cleanliness is apparent throughout the hotel, ensuring a tidy and inviting environment.
The exceptional staff at The Westin are a cornerstone of positive reviews, noted for their friendliness, professionalism, and responsiveness. The welcoming atmosphere they create complements the hotel's other amenities, such as reliable Wi-Fi, a state-of-the-art gym with 24-hour access, and an inviting, though sometimes crowded, pool area. Families find the two-bedroom apartments spacious and comfortable, further supported by the attentive service.
Despite these positives, there are some remarks about the aging facilities and occasional shortcomings in the luxurious experience expected of a five-star establishment. However, the hotel's proximity to popular venues and the superb service often overshadow these issues, providing an overall luxurious stay. Guests consistently express a strong favorable impression of The Westin Kuala Lumpur, noting its ability to blend comfort, service, and location into a memorable urban retreat.
Categories
Pool
Outdoor Pool
Location of the pool:Outdoor pool
Is it a pool of special type?
Sea / Salt water pool
In the pool there is also:
an area designated for children
Pool maximum depth:1,42 m
Pool maximum length:25 m
When is the pool open?All year
Opening hours:07:00 - 18:00
The pool also has:
Pool bar
Lifesaving equipment
Around the pool, there are also available:
Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
The water of the pool is sanitized using:
Salt water chlorination system
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
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Luxury
The Westin Kuala Lumpur provides a luxurious and revitalizing stay with a focus on wellness, comfortable accommodations, and excellent service.
Nightlife
Located on Jalan Bukit Bintang, The Westin Kuala Lumpur provides convenient access to the city's nightlife. Its central location places guests near numerous bars, clubs, and dining options, making it a great base for exploring the nightlife scene.
Business
The Westin Kuala Lumpur offers sophisticated business facilities, featuring elegant meeting rooms, advanced communication systems, and dedicated event planning teams, ensuring seamless corporate experiences.
Accessible
This hotel offers comprehensive accessibility features including facilities for disabled guests, on-site accessible self-parking, and is wheelchair accessible. Specific in-room amenities mentioned are lowered sinks, roll-in showers, shower chairs, and toilets with grab rails.
Gym
The Westin brand is known for its commitment to wellness, and this hotel likely offers a high-quality fitness center with modern equipment. The hotel also provides amenities that support a healthy lifestyle.
5 Star
Located in the heart of Bukit Bintang, this hotel offers luxurious accommodations and signature Westin amenities. Known for its exceptional service, revitalizing spa, and prime location, providing a refreshing and convenient urban experience.
Outdoor Pool
Features a well-maintained outdoor pool with ample space for swimming and lounging. The poolside service is attentive, providing a pleasant experience for guests.
Family
Free Wi-Fi
EV charging stations
Honeymoon
Romantic
Parking
EV charging stations
Skyscraper
Room Types
Deluxe Twin RoomThe pool with a view is the standout feature of this twin room. The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious twin room features air conditioning, a private entrance, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.
Deluxe King RoomThe pool with a view is a top feature of this double room. The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar and a tea and coffee maker. The unit has 1 bed.
Premium King RoomThis double room's special feature is the pool with a view. The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Premium Twin RoomGuests will have a special experience as this twin room features a pool with a view. The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Executive RoomThis double room features a minibar, iPod dock and private entrance.
Guests enjoy:
- Executive Club access
- Breakfast
- Breakfast, high tea, evening drinks and access to Westin Executive Club Lounge
- 1-hour meeting room usage, subject to availability
- 3-piece garment pressing
- WiFi access in the Westin Executive Club Lounge
- 1-hour network station usage excludes printing, subject to availability
- In-room WiFi access
- Shoeshine service
Executive Twin RoomThis double room has a iPod dock, sofa and air conditioning.
Guests enjoy:
- Executive Club access
- Breakfast
- Breakfast, high tea, evening drinks and access to Westin Executive Club Lounge
- 1-hour meeting room usage, subject to availability
- 3-piece garment pressing
- WiFi access in the Westin Executive Club Lounge
- 1-hour network station usage excludes printing, subject to availability
- In-room WiFi access
- Shoeshine service
Westin SuiteThis double room features a sofa, minibar and cable TV.
Guests enjoy:
- Executive Club access
- Breakfast
- Breakfast, high tea, evening drinks and access to Westin Executive Club Lounge
- 1-hour meeting room usage, subject to availability
- 3-piece garment pressing
- WiFi access in the Westin Executive Club Lounge
- 1-hour network station usage excludes printing, subject to availability
- In-room WiFi access
- Shoeshine service
One Bedroom ResidenceGuests will have a special experience as this double room provides a pool with a view. The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious double room offers air conditioning, a private entrance, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Two Bedroom ResidenceThis quadruple room features a pool with a view. The quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious quadruple room features air conditioning, a private entrance, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
8.5
Very Good
Review Summaries
Location
Nestled in the bustling heart of Kuala Lumpur, The Westin Kuala Lumpur offers an enviable location that places guests right at the epicenter of the city's shopping and dining scene. Located directly across from the prestigious Pavilion Mall, the hotel provides unparalleled access to a myriad of shops, restaurants, and entertainment options. This prime spot in the Bukit Bintang area means that guests are just steps away from luxury brand stores, local food stalls, and vibrant nightlife. The strategic placement of the hotel is highly praised, as it allows visitors to easily explore the city's attractions, including the Petronas Towers and nearby cultural hotspots, all within walking distance. Whether for shopping, dining, or sightseeing, The Westin Kuala Lumpur’s location is noted for its convenience and centrality, making it a favored choice for travelers seeking both comfort and accessibility in the city's commercial hub.
Breakfast
Breakfast at The Westin Kuala Lumpur leaves a memorable mark on guests with its impressive and extensive buffet offerings. The buffet is frequently praised for its wide array of choices, catering to diverse palates with both local and international cuisines. Guests have appreciated the presence of options suitable for different dietary preferences, including non-meat eaters and lovers of Japanese cuisine, with special mentions of standout items like masala tea and thosai. The breakfast experience is often described as superb, marvellous, and fantastic, providing both variety and quality that lives up to the hotel’s high standards.
The ambiance and organization in the breakfast restaurant are commendable, with attentive and friendly staff frequently highlighted in reviews. Value for money is a recurring theme, as the vast selection of dishes appears to offer great value, especially compared to pre-pandemic offerings, which some guests felt were more extensive.
While the majority praised the breakfast, there were occasional comments on the need for more variety and healthier choices. Specific feedback indicated a lack of options catering to Middle Eastern tastes and some guests noted a repetitive selection on subsequent days. Despite these few criticisms, the overall experience is generally positive, with a delicious and varied breakfast being a highlight for many visitors at The Westin Kuala Lumpur.
Rooms
The rooms at The Westin Kuala Lumpur are often praised for their spaciousness and cleanliness, providing guests with a comfortable and relaxing environment. Many visitors appreciate the large size of the rooms, which allow for easy relaxation, while numerous reviews highlight the comfort of the beds, enhancing the overall restful experience. Guests also commend the excellent views from certain rooms, adding a scenic element to their stay.
However, the hotel's interior is noted to be somewhat outdated, and several reviews mention the need for better lighting as rooms can be quite dim. Soundproofing also seems to be a concern, with some guests reporting noise issues. Despite these minor drawbacks, the hotel staff's exceptional service and the convenient location close to Pavilion Mall contribute positively to the overall guest experience. Many feel that the Westin offers a solid stay with its clean, large, and comfortable rooms, though updates and improvements would enhance its appeal even further.
Beds
At The Westin Kuala Lumpur, guests consistently rave about the high level of comfort offered by the hotel's beds, a noteworthy feature that has become synonymous with this luxury establishment. Many visitors highlight the super comfy and heavenly beds, underscoring their satisfaction with a quality sleeping experience that allows for recovery from fatigue and ensures a sound night's sleep. The beds are often described as being extremely comfortable, with some guests praising the variety of pillows provided, which cater to different preferences for hardness and support.
While the comfort of the beds is a highlight, there are occasional mentions of softness that may not provide adequate support for all guests, with some noting that the mattresses could benefit from an update to meet the standards of a five-star hotel. Nonetheless, the soft and luxurious duvets contribute to an overwhelmingly positive response to bedding in general, enhancing the relaxing atmosphere of the rooms.
The reviews also touch on the calm and clean environment of the rooms, as well as the exceptional staff service that complements the comfort of the beds, making for an overall enjoyable stay. Despite some minor concerns about certain bedding elements, the comfortable beds at The Westin Kuala Lumpur remain a defining feature, ensuring guests experience rest and relaxation in a tranquil setting.
Cleanliness
The Westin Kuala Lumpur consistently impresses with its dedication to cleanliness, reflecting the high standards expected from a reputable hotel. Many guests praised the impeccable cleanliness of both the rooms and common areas, highlighting the comfortable and spotless rooms as a standout feature. The hotel ensures thorough cleaning routines, leaving spaces fresh and well-maintained. While some areas, like the corridors, may occasionally need extra attention, the overall environment remains tidy and inviting. Additionally, the bathrooms, equipped with both a bidet and spacious layouts, contribute to the overall luxurious and hygienic experience. Although the property is not brand new, the maintenance team does an admirable job of keeping it pristine. The staff's commitment to service and cleanliness plays a significant role in crafting a pleasant stay for guests.
Staff
The Westin Kuala Lumpur is celebrated for its exceptional staff, who consistently embody friendliness and professionalism. Guests frequently highlight the warm and welcoming atmosphere created by the attentive and courteous team members throughout the hotel, from the concierge to the housekeeping staff. This dedication to service ensures a smooth check-in experience, with staff quick to react and eager to accommodate special requests. The reception and concierge teams receive special commendations for their responsiveness and willingness to go above and beyond in assisting guests, with individuals like Hui Ting, Mizan, and others contributing significantly to memorable stays. The hotel staff's remarkable hospitality not only enhances the overall guest experience but also complements the hotel's prime location in the city center. Their genuine care and commitment create an inviting environment that leaves many guests eager to return.
Wi-Fi
The Westin Kuala Lumpur offers generally reliable Wi-Fi, which most guests found to be fast and stable during their stay. The signal quality varies throughout the hotel, with some areas experiencing weaker connectivity. Overall, guests commend the Wi-Fi as having a good speed, making it suitable for basic needs such as browsing and streaming. Additionally, the convenience of USB power ports on the bedside table helps guests keep their devices charged and ready. The hotel’s excellent location also allows guests easy access to shops and dining options, complementing the overall experience at this comfortable urban retreat.
Gym
The Westin Kuala Lumpur offers an impressive gym experience that guests frequently highlight in their reviews. Visitors appreciate the gym's cleanliness and the extensive range of well-maintained fitness equipment. Whether you are an early riser or prefer to exercise at other times, the gym provides ample choices for workouts with facilities like treadmills, showers, lockers, and even a sauna to complement the exercise routine. Guests often comment on the thoughtfully upgraded gym facilities, which include a stunning view, enhancing the workout experience. Additionally, the gym is open 24 hours, allowing guests to adhere to their own schedules. The presence of a friendly instructor further adds to the overall positive feedback regarding the gym, ensuring that guests feel supported during their fitness journeys. For those staying at the hotel, access to both the gym and swimming pool is complimentary, making it a convenient feature for guests looking to relax or maintain their fitness regimes during their stay.
Pool
The Westin Kuala Lumpur offers a pool area that has garnered mixed reviews from its guests. While some found the swimming area to be amazing, lovely, refreshing, and beautifully surrounded by lush trees, others felt that it could benefit from an upgrade. Some guests appreciated the extended pool access until midnight, which allows for late-night swims under the stars.
However, there are concerns about maintenance, with reports of algae buildup and the pool occasionally appearing less than pristine. The size of the pool was also a common point of discussion; it might feel smaller and sometimes crowded, suggesting it might not fully meet the needs of families with children seeking space to play and relax.
Despite these points, visitors had positive experiences with the helpful staff, noting instances of honesty and responsiveness, such as when belongings were safely returned. The serene setting enhanced by sunlight in the late afternoon offers a peaceful spot to unwind, though the proximity to nearby repairs might occasionally detract from the atmosphere. Overall, the pool environment has potential for relaxation, but a few tweaks in maintenance and space could elevate the experience.
Family
The Westin Kuala Lumpur offers a delightful family-friendly experience that creates lasting impressions for both parents and children. The spacious, well-appointed two-bedroom apartments provide ample room for families to relax during extended stays. The warm and helpful staff enhance the experience with thoughtful touches, ensuring a welcoming and memorable atmosphere. Although there were some issues with amenities like the pool and the occasional closure of the kids club, families found the accommodations comfortable and suitable for a pleasant stay. Overall, The Westin Kuala Lumpur stands out as a kid-friendly choice, making it an appealing destination for families and groups seeking a pleasant getaway in the city.
5 Star
The Westin Kuala Lumpur, a conveniently located hotel opposite Pavilion mall, offers a mixed experience for its guests. Positively noted for its friendly atmosphere and cooperative staff, it often makes visitors feel at home. Many guests praise the service as excellent, with staff being described as polite and helpful. The Heavenly Bed is highlighted for its exceptional comfort, contributing to an overall pleasant stay for those prioritizing rest.
Guests who upgrade to an executive club room find value in the lounge's refreshments and cocktail hot foods, enhancing their experience. Meanwhile, the central location is perfect for those interested in food and shopping, further adding to the hotel's appeal.
However, some aspects fail to meet the high expectations of a five-star establishment. The hotel's facilities show signs of aging, with rooms described as dated and in need of renovation. Concerns are raised about soundproofing issues and faulty bathroom amenities, and the breakfast selection does not impress. These shortcomings lead some guests to question the hotel's five-star rating, despite the high prices.
In summary, while The Westin Kuala Lumpur shines in service and location, it faces challenges in maintaining the consistent luxury expected of a top-tier hotel.
Luxury
The Westin Kuala Lumpur offers a five-star experience that many guests describe as luxurious and of the highest standard. The property is superb, with everything maintained to a top-notch quality. Visitors frequently comment on the luxurious amenities and excellent staff, which contribute to the overall sense of opulence. The hotel's proximity to the Pavilion Shopping Mall adds to its allure, providing both convenience and comfort. The rooms are described as fabulous and luxurious, matching the expectations of a true five-star hotel. Overall, despite some concerns about room rates, guests feel that the hotel delivers a genuinely luxurious stay that aligns perfectly with its five-star rating.
FAQ
Yes, The Westin Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at The Westin Kuala Lumpur.
No, The Westin Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at The Westin Kuala Lumpur.
