Kusatsu, Kusatsu 15-836.618391,138.596306(Show on Map)
7.6
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
KAMENOI HOTEL Kusatsu Resort is appreciated for its convenient location near Kusatsu's town center, providing easy access to major attractions. The frequent shuttle bus service enhances this convenience, ensuring smooth connections to the Yubatake hot spring field and other sightseeing spots. Guests enjoy the serene ambiance of the resort, along with ample parking availability for travelers with cars. The open-air bath is particularly favored for its spacious setting and stunning views of the sky, contributing to a relaxing experience.
Dining at the hotel is a highlight, with breakfast and dinner receiving positive feedback for their use of local and traditional ingredients. Guests savor the opportunity to try Gunma specialties, appreciating the tasty breakfast options and the substantial, authentic kaiseki dinners. While some note a lack of variety and attentiveness in service, most find the meals satisfying and well-priced.
Rooms are described as spacious and clean, offering a comfortable blend of Japanese and Western styles. However, the hotel shows signs of aging, with outdated facilities and occasional unpleasant smells reported. Cleanliness in certain areas is commendable despite the aged atmosphere, though maintenance issues like peeling paint and dusty carpets are noted.
The staff receives consistent praise for their excellent service and hospitality, contributing to a pleasant overall stay. Polite, friendly, and attentive, they enhance the guest experience, particularly through the helpful shuttle service. Wi-Fi service, however, is an area needing improvement, with reports of slow speeds and connection difficulties.
Beds receive mixed feedback, with guests appreciating the comfort of futons, though some find them hard and thin. Additional padding or futons could enhance comfort. The resort offers a traditional Japanese sleeping experience, but room specifics might be worth checking for added comfort.
Overall, KAMENOI HOTEL Kusatsu Resort is an affordable option, offering several amenities despite its need for renovation in certain areas. The competitive pricing attracts budget-conscious travelers, while positive aspects like location, dining, and staff service contribute to an enjoyable stay. With attention to modernization and maintenance, the resort's appeal could be significantly enhanced.
Categories
Parking
This resort hotel offers parking, making it easier for guests to explore the surrounding areas. Parking on-site is a valuable amenity.
EV charging stations
3 Star
This hotel is popular with guests. Boasting various indoor hot spring baths, Kusatsu-onsen Hotel Resort is situated on the hilltop looking out to surrounding mountains.
EV charging stations
Cheap
Room Types
Japanese-Style A (With toilet)(Non-Smoking)The family room offers air conditioning, tatami, as well as a shared bathroom boasting slippers. The family room features an electric kettle, yukata, heating, as well as a flat-screen TV. The unit has 3 futons.
Japanese-Style B (With toilet)(Non-Smoking)The family room provides air conditioning and tatami, as well as a shared bathroom featuring slippers. The family room offers an electric kettle, yukata, heating and a flat-screen TV. The unit offers 5 futons.
Japanese-Style C (With private bathroom)(Non-Smoking)The family room provides air conditioning, tatami, as well as a private bathroom featuring a bath and slippers. The unit offers 5 futons.
Japanese-Style Connecting Room (With toilet)(Non-Smoking)The spacious family room features air conditioning, tatami, as well as a shared bathroom boasting slippers. The family room has a flat-screen TV, an electric kettle, yukata, as well as heating. The unit has 9 futons.
Japanese-Western style room (With private bathroom)(Non-Smoking)The spacious family room features air conditioning, an electric kettle, as well as a private bathroom boasting a bath and slippers. This family room has yukata, heating, a flat-screen TV and mountain views. The unit has 2 beds and 4 futons.
Twin Room (With private bathroom)(Non-Smoking)The twin room offers air conditioning, a seating area, as well as a private bathroom featuring a bath and slippers. The twin room features an electric kettle, a carpeted floor, yukata, a flat-screen TV, as well as mountain views. The unit offers 2 beds.
Twin Room With Private Bathroom – No Air Conditioning - No ViewA seating area with a flat-screen TV, a desk and a private bathroom are featured in this twin room. The unit offers 2 beds.
Japanese Style Room Without Bathroom (29㎡) - No Air Conditioning - No ViewThe family room offers tatami and an electric kettle, as well as a shared bathroom boasting slippers. The unit has 3 futons.
Japanese Style Room Without Bathroom (32㎡) - No Air Conditioning - No ViewThe family room features tatami and an electric kettle, as well as a shared bathroom boasting slippers. Rooms on the upper floors are reachable by lift. The unit has 5 futons.
Japanese Style Room With Private Bathroom (35㎡) - No Air Conditioning - No ViewThe family room offers tatami, an electric kettle, as well as a private bathroom boasting a bath and slippers. Rooms on the upper floors are reachable by lift. The unit has 5 futons.
Japanese Style Room Without Bathroom (53㎡) - No Air Conditioning - No ViewThe spacious family room features tatami and an electric kettle, as well as a shared bathroom boasting slippers. Rooms on the upper floors are reachable by lift. The unit has 9 futons.
Japanese-Western Style Room With Private Bathroom - No Air Conditioning - No ViewThe spacious family room provides an electric kettle, yukata, as well as a private bathroom featuring a bath and slippers. The unit offers 2 beds and 4 futons.
Guest Reviews
7.6
Good
Review Summaries
Location
KAMENOI HOTEL Kusatsu Resort is conveniently situated near the town center and offers easy access to major attractions, making it an attractive choice for visitors seeking to explore Kusatsu. Although the hotel is about a 15-minute walk from the bus terminal and the Yubatake hot spring field, the frequent shuttle bus service significantly enhances convenience for guests. The shuttles facilitate smooth connections to the Yubatake and other sightseeing spots, allowing for hassle-free exploration of the area.
Guests appreciate the hotel's serene location, which, despite being slightly uphill and away from the main street, is still within walking distance of the central attractions. Cleanliness and comfort have been highlighted as positive aspects, along with the ample parking availability for those traveling by car. Visitors can delight in the on-site open-air bath, which offers a spacious setting and a marvelous view of the sky, enhancing the overall relaxation experience.
Overall, the hotel's location, shuttle services, and amenities make it a practical and wallet-friendly choice for those looking to enjoy the cultural and natural sights of Kusatsu with ease.
Breakfast
KAMENOI HOTEL Kusatsu Resort offers a breakfast experience highly praised by its guests for its delicious flavors and locally sourced ingredients. Many guests enjoyed the opportunity to savor traditional Gunma specialties, which added a distinctive touch to their morning meals. The breakfast includes a variety of dishes, providing good value for guests looking to explore local cuisine. While the majority of reviews highlight the delicious offerings, some guests noted limited choices and service that could be more attentive. Elementary school children might benefit from having the option to choose between Western or Japanese meals. The generous portion sizes and self-service drinks are appreciated, ensuring a satisfying start to the day. Overall, the breakfast is considered a great highlight of the stay, with its abundant local variety making it worth the price.
Dinner
The KAMENOI HOTEL Kusatsu Resort provides a delightful culinary experience, particularly appreciated by guests seeking authentic Japanese flavors. Its dinner offerings include a traditional kaiseki meal, described as substantial, delicious, and a great value for the money. Both breakfast and dinner incorporate local ingredients, enhancing the authenticity and taste of the dishes. Guests consistently find the meals filling and reasonably priced. Though dining options nearby are limited, the hotel ensures the quality and quantity of its meal offerings are commendable. While some guests perceive the food as plain relative to its cost, overall, the hotel's meals receive praise for their taste and use of local produce, making them a satisfying part of the stay.
Rooms
KAMENOI HOTEL Kusatsu Resort offers a mix of spacious and clean rooms, with some offering beautiful views. Many reviews highlight the generous room size, combining traditional Japanese and Western styles, providing a comfortable stay for the price. However, the hotel does show signs of aging, as many guests noted outdated facilities and a pervasive musty or tobacco smell throughout the rooms and hallways. Although cleanliness is commendable in certain areas, issues like peeling paint, torn curtains, and an overall sense of the rooms being worn out are evident. Heating and air conditioning systems seem inadequate at times, affecting room temperatures. Bathrooms also contribute to the sense of age, often appearing old and somewhat neglected. Overall, while the hotel offers adequate comfort and space, modernization and maintenance are areas that could significantly enhance the guest experience.
Beds
Visitors to KAMENOI HOTEL Kusatsu Resort have shared mixed feedback regarding the comfort of the beds. Many guests appreciated the comfort of the futons, describing them as easy to sleep on. On the other hand, some found the futons to be quite hard and thin, leading to discomfort and a less restful night's sleep. A few noted that additional padding or extra futons could enhance comfort. Meanwhile, traditional beds were characterized by their high position and occasionally hard mattresses, which could also pose a challenge for certain guests. While the futons were often ready upon arrival, which some travelers appreciated, the overall setup and condition of the rooms, including details like sliding doors, suggested room for improvement. Overall, while the resort offers a traditional Japanese sleeping experience, potential guests might want to seek additional information on room specifics to ensure a comfortable stay.
Cleanliness
KAMENOI HOTEL Kusatsu Resort receives mixed reviews when it comes to cleanliness, with certain areas standing out more positively than others. Many guests commented that their rooms were clean, offering a comfortable stay despite the hotel’s aged appearance and its lingering Showa-era atmosphere. The bathrooms in the rooms maintained a satisfactory level of cleanliness despite being old, ensuring a decent level of hygiene was met. Moreover, the employees at the resort received praise for their responsive service, contributing to an overall pleasant experience for guests despite some setbacks.
However, recurring issues were pointed out in various parts of the hotel facility. Discomfort arose due to unfinished maintenance, such as dirty carpets in hallways and guest rooms, dusty areas, and unpleasant smells attributed to aging infrastructure. The indoor onsen area and public bath facilities struggled with cleanliness, which seemed to detract from the traditional hot spring experience that visitors might anticipate. Multiple reviews call attention to the need for renovation, especially within common areas and guest facilities, to enhance the overall guest experience. Despite the hotel's aged charm, a closer attention to cleaning and maintenance could elevate the resort’s appeal considerably.
Staff
The staff at KAMENOI HOTEL Kusatsu Resort receives consistently high praise from guests for their commitment to excellent service and hospitality. Many reviews highlight the staff's polite, friendly, and attentive demeanor, making visitors feel welcomed throughout their stay. The shuttle bus service is especially noted for being helpful, with drivers frequently described as very kind and friendly. Interaction with the reception team, especially certain staff members like Seki, is appreciated for their care, responsiveness, and skilled service. Guests also commend the restaurant staff for their cheerful and attentive service, fostering a pleasant dining experience. There are instances where guests felt communication could be improved with more thorough explanations, but overall, the hospitality is regarded as very good, characterized by supportive and responsive staff. Despite some remarks on varying motivation levels, the overall atmosphere among employees is seen as good, contributing to a positive guest experience.
Wi-Fi
While KAMENOI HOTEL Kusatsu Resort offers many amenities to enhance your stay, the Wi-Fi service seems to be an aspect that might need improvement. Guests have reported issues such as slow speeds, especially during peak hours, and difficulties connecting to the network in various areas of the hotel. Some have found the Wi-Fi to be inconsistent or unable to connect at all, which might make online activities challenging. For those who rely heavily on a strong internet connection, planning alternative arrangements could ensure a smoother experience.
3 Star
KAMENOI HOTEL Kusatsu Resort, known for its affordability, is a sizable establishment offering several amenities, including a library, a table tennis room, and a shop. While the hotel provides a cost-effective option compared to nearby accommodations, guests might find the exterior and interior in need of renovation. Some reviews mention a worn and dated appearance, with issues such as peeling wallpaper and stained carpeting. Despite these aspects, the competitive pricing makes it an attractive choice for budget-conscious travelers.
FAQ
No, KAMENOI HOTEL Kusatsu Resort doesn't have any pool.
No, a spa isn't available at KAMENOI HOTEL Kusatsu Resort.
No, KAMENOI HOTEL Kusatsu Resort doesn't allow dogs.
Yes, parking facilities are available at KAMENOI HOTEL Kusatsu Resort.
No, KAMENOI HOTEL Kusatsu Resort doesn't have a gym.
