The staff at Discovery Kartika Plaza Hotel are undoubtedly one of the highlights of the stay. They are described as excellent, lovely, beautiful, warm, friendly and accommodating by guests. From the poolside bar to the breakfast staff, the service is first-class and professional with the staff going out of their way to ensure guests have a great experience. Special mentions are given to Dwiki, who is exceptional at the pool bar and Ceceile, the GM, who is always ready to accommodate guests' needs. However, some guests expressed dissatisfaction with the slow service or mistakes made by the staff in the restaurants. Overall, the hotel's personnel provide a fantastic service that guests appreciate and enjoy.