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Eco Friendly Hotel
Family Friendly Hotel
Hotel with Free Wi-Fi
Small Hotel
3-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Yes, random checks
Yes, random checks
Do you ensure contactless check-in/check-out?
No
No
Do the hotel's main entrance doors open automatically?
Yes
Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?
No
No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out?
Yes, for 24 hours.
Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay?
Yes
Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Yes
Do you sanitize the common areas?
Yes, daily
Yes, daily
Are guests' luggage and belongings disinfected upon arrival?
No
No
Are luggage trolleys sanitized after each use?
No
No
Do you sanitize guests' keys/cards?
Yes
Yes
Do you provide thorough cleaning of the rooms?
Yes
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
No
No
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
Yes
Limitations
Are elevator rides limited?
No
No
Is furniture in public areas arranged to allow more space for distancing?
Yes
Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?
No
No
Does the hotel operate at a limited capacity?
No
No
Does the hotel accept domestic bookings only?
No
No
Do you allow people who don't stay or work at the hotel to enter its premises?
Yes
Yes
Do you allow people who don't stay at the hotel to enter the rooms?
Yes
Yes
Have you altered check-in / check-out hours to allow more time between departures and arrivals?
No
No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
Yes
Yes
Do you provide disinfecting wipes in each room?
No
No
Are there hand sanitizing stations throughout the hotel?
Yes
Yes
Is there a sanitizing sprayer for shoes outside each room?
No
No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
Yes
Yes
Do you use physical distancing markers?
Yes
Yes
Do you use delivery robots to get stuff to guests' rooms?
No
No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
Yes
Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?
Yes
Yes
Are rugs removed from guest rooms?
Yes
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
No
No
Are air purification and sanitization devices installed?
No
No
Are linens, towels and laundry washed in accordance with the official guidelines?
Yes
Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
No
No
Food & Beverage Service
Do you offer pre-made boxed meals to guests?
No
No
Do you offer single-serve options instead of buffets for breakfast?
No
No
Do you offer contactless delivery for in-room dining?
No
No
Protocols & Certifications
Has there been a person appointed to supervise the correct implementation of the measures?
No
No
Do you check temperature for all onsite staff on a scheduled basis?
Yes
Yes
Do your staff practice social distancing guidelines?
Yes
Yes
Are there dedicated isolation zones on property?
No
No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Yes
Is there a doctor available either on-site or on-call?
No
No
Has the hotel closed during the pandemic?
No
No
Answers last updated by Hotel Ethnography - Kikoku no Mori
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