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Tru By Hilton Lancaster East

Lancaster , 2320 Lincoln Highway East (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSummary: Tru By Hilton Lancaster East is an excellent choice for families looking for an enjoyable and entertaining stay. The hotel offers a warm and welcoming environment for all ages, complete with cozy rooms and plenty of activities to keep kids entertained, including a pool, game tables and air hockey in the lobby. While the rooms may be on the smaller side for larger families, the overall experience is well worth it. Guests are sure to leave with happy memories and a desire to return for another stay.
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Categories

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

Indoor Pool

Name of the pool: Main Pool

Location of the pool: Indoor pool

Is it a pool of special type?

Sea / Salt water pool

Business Hotel

Accessible Hotel

Hotel with Gym

Hotel with Indoor Pool

Room Types

King Room The unit has 1 bed.

King Room with Roll-In Shower - Mobility Access The unit has 1 bed.

King Room - Hearing Access The unit has 1 bed.

Double Room with Two Double Beds - Non-Smoking The unit has 2 beds.

Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access/Non-Smoking The unit has 2 beds.

Queen Room with Two Queen Beds - Hearing Access The unit has 2 beds.

About Tru By Hilton Lancaster East

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Guest Reviews

8.5

Very Good

Location

Tru By Hilton Lancaster East is a highly recommended hotel due to its convenient and perfect location. Centrally located, it is within walking distance to numerous restaurants and cultural centers, making it easy to explore and enjoy the area. The hotel is situated near shopping centers, including the Tanger Outlets, which is only 1-minute away. It is also close to other attractions and accessible to all the outlets. Although guests could still hear traffic all night long, the hotel's proximity to everything more than makes up for it. The hotel is ideal for families, players and parents, providing a good central location for them to meet in the lobby. If shopping is your thing, Tru By Hilton Lancaster East is the best option as it is near most of the attractions in Lancaster. The hotel is located right next to the outlet and there are plenty of food options around, making it easy for guests to enjoy both food and retail therapy.

Breakfast

The breakfast at Tru By Hilton Lancaster East is definitely something to write home about! With multiple reviews praising the delicious variety of options available every morning, guests are sure to start their day off on the right foot. The automatic pancake maker proved to be a favorite amongst visitors and the staff was frequently noted as friendly and accommodating. While there were complaints about the breakfast area being a bit crowded, the to-go box option due to COVID was appreciated. Some guests provided suggestions for improvement, such as more vegan and healthy options, but overall, the complimentary breakfast was a standout aspect of the hotel.

Rooms

Tru By Hilton Lancaster East is a modern hotel with clean and comfortable rooms. The decor is appealing and contemporary with pretty decorations and no carpet. Rooms are spacious enough but may be small for a King room or a family of four with no closet or drawers. The bathroom is very nice with a fantastic shower and dispensers for soap, shampoo, conditioner and body wash on the wall. The double shades keep the sun out while the air conditioning may be a little noisy and the walls may be thin. The furniture in the rooms is sparse with only one chair to sit and some rooms may need a desk to work on. The flooring in some rooms needs improvement as the floor may have dust and dirt around the edges or brown stains. Overall, the hotel is welcoming and satisfactory with a nice breakfast and direct TV.

Beds

Tru By Hilton Lancaster East is a pet-friendly hotel that's perfect for a comfortable stay. The majority of the guest reviews focused on the comfortable beds, describing them as being cozy and relaxing. The pillows, however, received mixed reviews with some guests finding them too soft, while others found them uncomfortable, leading to neck pain. The rooms were spacious and clean and the hotel provided everything needed for a comfortable stay, including a lot of towels in the bathroom. Although there were some reviews mentioning uncomfortable beds and scratchy bedding, the positive comments outweighed the negative ones, making Tru By Hilton Lancaster East an ideal choice for an enjoyable stay.

Cleanliness

Tru By Hilton Lancaster East is a fantastic and clean property with friendly staff and great fitness center. The hotel's cleanliness and location add an extra charm to your stay. The breakfast is very clean and delicious with sobretodo options. The hotel is well-maintained with extremely clean facilities, making it a nice clean new hotel. While some guests have noted that some areas need improved dusting, the entire facility was very clean. The rooms are comfortable and clean, though some guests have noted issues with bedsheets not being changed before check-in. The bathrooms could also use a little bit of extra cleaning. However, the staff is friendly and accommodating, always ensuring that the rooms are clean and comfortable for their guests. The pool water was a little too cloudy, but overall, the property is very clean and modern. This hotel is highly recommended for those who prioritizes cleanliness.

Staff

The staff at Tru By Hilton Lancaster East received high praises from guests with words like "friendly," "courteous," "knowledgeable," and "awesome" being commonly used to describe them. Many guests specifically mentioned the front desk staff, such as Stacie and Deana, for going above and beyond to make them feel welcome. The breakfast was also praised with guests mentioning the great service they received from the friendly and attentive staff. While there were a few negative comments about staff, the vast majority of guests found them to be helpful, accommodating and a highlight of their stay.

Pool

Tru By Hilton Lancaster East boasts an impressive indoor pool that was a hit with our young travelers. Parents can rest easy knowing that the pool is clean and well maintained and open until 10 pm for a late evening dip. Despite some reports of chilly water, overall guest reviews speak positively of the temperature and cleanliness of the pool. The pool area can get a bit crowded and loud, but this was not a problem for most guests. While some felt the pool was smaller than anticipated, others found it perfect for their needs. One guest reported a negative experience due to a miscommunication with staff, but this was an outlier among an otherwise positive consensus. All in all, Tru By Hilton Lancaster East's pool is a great option for families with children who want a fun and safe place to splash around during their stay.

Family

Tru By Hilton Lancaster East is the perfect family-friendly hotel for your next adventure. With a welcoming atmosphere for all ages, your kids will love jumping on and off the beds in your cozy room. There are also plenty of activities to keep them entertained, including a pool for aquatic fun and game tables for card games and foosball. The lobby even has air hokey for children to enjoy! The hotel caters to families and teens, ensuring a great stay for everyone. Although the rooms may be small for larger families, the overall experience is worth it. You'll definitely want to come back soon and create more unforgettable memories with your family.

Yes, Tru By Hilton Lancaster East has pool(s) that belong to one or more of the following categories: Indoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Tru By Hilton Lancaster East.

Yes, Tru By Hilton Lancaster East welcomes dogs.

No, parking facilities aren't available at Tru By Hilton Lancaster East.

Yes, Tru By Hilton Lancaster East has a gym.

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