Las Cruces, 2101 South Triviz32.287579,-106.74056(Show on Map)
7.4
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesFri, 26 Jun - Sat, 27 Jun26 Jun - 27 Jun
1 Room2 Guests
Info
Summary of reviews
Comfort Suites University receives commendations from guests for its strategic location, heartfelt service, and comfortable accommodations. Nestled conveniently near New Mexico State University, it offers easy access to local attractions, interstate highways, downtown Las Cruces, and a variety of restaurants, thereby making it an ideal spot for visitors irrespective of the purpose of their stay. Despite its centrality, the location remains quiet and serene, providing a peaceful retreat.
Breakfast at Comfort Suites University is frequently lauded, offering a generous mix of hot and cold options. Guests appreciate the unique addition of tamales and the build-your-own waffle station, noting the freshness and quality of the offerings. The dedicated staff enhances the experience, ensuring efficient service. The morning meal stands out as an excellent start to the day.
The hotel boasts spacious, clean, and modern rooms featuring comfortable bedding and useful amenities like mini-fridges. Guests regularly highlight the outstanding comfort of the beds, often likening them to a luxurious retreat after a long day. The rooms promise a rejuvenating night's sleep, characterized by silence and soothing decor. Occasional minor cleanliness issues are mentioned, but the positive feedback regarding room quality is dominant.
The staff at Comfort Suites University consistently earns high praise for their friendliness and professionalism. Their attentive and accommodating demeanor creates a welcoming environment that leaves a lasting positive impression on guests. The swift, courteous service beginning with check-in and extending throughout the guests' stay is especially notable.
Although the pool receives mixed reviews due to maintenance and cleanliness concerns, its availability is appreciated, particularly the adult-only swim time in the late evening hours. Families often highlight its appeal to children, despite occasional issues with temperature and water odor.
Overall, Comfort Suites University is well-favored for its prime location, excellent staff, satisfying breakfast, and cozy rooms, with a few areas identified for potential improvement. It's a welcoming choice for travelers seeking convenience, comfort, and attentive service.
Categories
Pool
This hotel features an indoor pool. It is a standard amenity that adds to the hotel's appeal.
Heated Pool
Indoor Pool
Accessible
This hotel offers accessible rooms, including a 1 King Bed, Suite, Nonsmoking, Accessible option. It provides facilities for disabled guests and has an elevator. Guest reviews have specifically mentioned the convenience of the walk-in shower.
Golf
Sustainability Journey
Honeymoon
Business
Gym
Indoor Pool
Heated Pool
Room Types
King Room - Non-SmokingThe spacious twin/double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The twin/double room offers a dining area, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
King Suite - Non-SmokingThe spacious twin/double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The twin/double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a dining area, a safe deposit box, as well as a sofa. The unit offers 1 bed.
Queen Suite - Non-SmokingThe spacious twin/double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
Promotional Queen Room with Two Queen Beds - Accessible/Non-SmokingThe spacious quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The quadruple room has carpeted floors, a seating area with a flat-screen TV with cable channels, a dining area, a safe deposit box, as well as a sofa. The unit has 2 beds.
King Suite - Accessible/Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area.
Guest Reviews
7.4
Good
Review Summaries
Location
Nestled conveniently near the New Mexico State University, Comfort Suites University boasts a perfect location for travelers, whether visiting for academic purposes or just passing through. Its proximity to the university is a major draw, placing guests just a short walk away from campus and the Pan American Center. Accessibility is a strong point, with easy on-off access from I-25 and close connections to the interstate, making travel smooth and straightforward. The hotel is also centrally located, offering easy reach to downtown Las Cruces, shopping venues, and a variety of restaurants, ensuring guests have numerous dining options at their fingertips. Despite its accessibility, the area is surprisingly quiet, offering a peaceful retreat after a busy day. Whether visiting for a college event or just exploring the attractions of Las Cruces, the great location provides an ideal home base for all kinds of travelers.
Breakfast
Comfort Suites University receives praise for its breakfast offerings, with guests highlighting a satisfying variety of hot and cold options. Many appreciate the hot breakfast buffet, which includes choices such as scrambled eggs, sausage, waffles, and even tamales – a delightful addition not commonly found at hotels. The breakfast tamales in particular have garnered compliments for their taste and uniqueness.
Guests frequently note the freshness and quality of the food, with several mentioning the breakfast as a standout aspect of their stay. The availability of diverse options and the inclusion of make-your-own items like waffles contribute to a satisfying morning experience. Although there are some mentions of limited or ordinary selections, many guests found the choice sufficient and enjoyed the complimentary offerings, pointing out the breakfast as a great start to the day.
The staff at Comfort Suites University also receives high marks for their friendliness and helpfulness, enhancing the breakfast experience. Guests note the efficiency of breakfast service, appreciating staff like Mary who ensures everything is ready and available early in the morning.
Overall, Comfort Suites University's breakfast is a well-received feature, with positive remarks highlighting a good range of options and attentive service, making it a notable amenity for guests.
Rooms
Comfort Suites University has earned notable appreciation from guests for its spacious and cozy accommodations, making it an attractive choice for many travelers. Visitors frequently highlight the clean and roomy nature of the suites, with many noting the modern and comfortable furnishings. The well-thought-out room setup includes amenities like a mini fridge and comfy bedding, contributing to a homely atmosphere that guests appreciate. Those who prioritize a good night’s sleep will certainly benefit from the comfortable beds, which are often remarked upon favorably alongside the room's quietness.
Guests often mention the exceptional hospitality of the staff, particularly praising their friendliness and helpfulness, which enhances the welcoming nature of the hotel. The convenient location of the property, near key destinations, is another benefit for those staying at Comfort Suites University. Despite occasional minor issues such as the absence of a shower curtain or the sighting of a cockroach, the overwhelmingly positive feedback regarding cleanliness, spaciousness, and comfort dominates the overall impression. The additional advantage of a hearty breakfast, featuring delightful options like fresh homemade tamales, rounds out the favorable experience reported by guests. Overall, Comfort Suites University appears to offer a comfortable and pleasant stay thanks to its spacious rooms, excellent staff, and great amenities at a reasonable price.
Beds
When it comes to the sleeping arrangements at Comfort Suites University, guests consistently express high praise for the exceptional comfort of the beds. Many reviews highlight the comfort level as one of the standout features of their stay, often noting the beds are "very comfortable" and "soft," making them a perfect retreat after a long day. In fact, some guests even described the beds as the most comfortable they have ever experienced, likening them to "butter." The addition of soft mattress pads only adds to this delightful experience, ensuring restful nights without backaches. While a few mentioned issues with noisy or hard beds, those seem to be the exception rather than the rule. Overall, the reviews suggest that Comfort Suites University truly excels in providing beds that promise a restful and rejuvenating sleep.
Cleanliness
Comfort Suites University has garnered a mix of feedback regarding its cleanliness, with several guests highlighting favorable aspects. Many reviews express satisfaction with clean and tidy rooms, emphasizing a feeling of comfort and safety. Common areas such as the lobby, breakfast nook, and hallways are frequently described as immaculate, contributing to a pleasant and welcoming atmosphere. Guests appreciate the hotel's overall cleanliness, with particular praise for the fresh linens and great beds that ensure a comfortable stay.
However, there are notable concerns that deserve attention. Some guests reported issues such as hairs in showers, smelly bathrooms, and dirty pool areas. Several remarked about unattended cleanliness problems, including dead insects in halls, dirty tile grout, and smoggy rooms. While many guests enjoyed their stay, some voiced dissatisfaction due to these cleanliness shortcomings and the worn-down condition of the facility.
Overall, Comfort Suites University presents a clean and tidy environment for many, with standout areas providing comfort and safety. Nevertheless, there is room for improvement to address reported issues and enhance guest satisfaction further.
Staff
Comfort Suites University is highly praised for its remarkable staff, who consistently receive glowing reviews from guests. The team is described as incredibly friendly, helpful, and accommodating, contributing significantly to the positive experience of visitors. Guests note the quick and efficient check-in process and commend the front desk personnel for their attentive and courteous demeanor.
The professionalism and pleasant nature of the employees contribute to a welcoming environment that makes travelers feel right at home. Special mentions highlight staff members who excel at addressing concerns and who show genuine care and hospitality. The consistent friendliness and readiness to assist are evident throughout various interactions, from the reception team to other hotel staff.
Overall, the staff at Comfort Suites University stands out for their outgoing and approachable attitude, earning high marks for hospitality and making guests eager to return.
Pool
Comfort Suites University offers an indoor swimming pool experience that garners a mixed reception from its guests. Many visitors appreciate the pool's availability, noting that it remains open for extended hours, with a special late-night window reserved exclusively for adults from 10 PM to midnight. This arrangement often appeals to guests seeking a relaxing evening swim. Some families have expressed that their children enjoyed the pool, highlighting its role as a source of fun for younger guests.
However, reviews also suggest that the pool falls short in maintenance and cleanliness. Some guests found the pool to be quite cold, and several mentioned that it was not heated. Concerns about hygiene were raised, with descriptions of the pool as dirty and possessing a strong odor. Unfortunately, these issues detracted from the overall experience for some, despite the potential for enjoyment. The size of the pool and other factors such as unpleasant water smells and noise from heavy metal doors also contributed to a less satisfactory experience for certain guests.
FAQ
Yes, Comfort Suites University has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Suites University.
No, Comfort Suites University doesn't allow dogs.
No, parking facilities aren't available at Comfort Suites University.
