The W Las Vegas boasts some wonderful staff members who are both friendly and helpful. Many guests have noted how quick, courteous and helpful the valets and bell hops are. The service provided by the staff is generally great with many guests having positive experiences with reception, especially noting the helpfulness of individual staff members. However, a few guests have had negative experiences with some stating that certain staff members are unpleasant, unhelpful, or even rude. The staff's response to issues has also been a mixed bag with some guests praising their effectiveness and courtesy, while others have had difficulty getting assistance or experiencing long hold times. Despite these mixed reviews, guests can expect spacious rooms, comfy beds and an elegant lobby at this well-connected hotel.