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Niagara Crossing Hotel and Spa

Lewiston , 100 Center Street (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsNiagara Crossing Hotel and Spa is a highly recommended hotel for those seeking a relaxing and comfortable stay in a stunning location. The hotel is situated right on the Niagara River with beautiful views and within walking distance of many restaurants and shops in charming Lewiston. Guests rave about the great location and the friendly staff, who are always ready to go above and beyond to ensure a top-notch stay. The hotel offers a range of breakfast options to guests with many finding the breakfast offerings to be wonderful and fantastic. The rooms are spacious, impeccably clean and tastefully decorated with comfortable beds and large, clean bathrooms. While some guests note that the rooms could use some updating and maintenance, the overall impression is one of a well-maintained and comfortable stay. The hotel is also a great option for guests who prioritize cleanliness during their travels. The ample, free parking available is a plus, though some guests found the parking to be a hassle with limited space available. Overall, Niagara Crossing Hotel and Spa is a recommended choice for a relaxing getaway.
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Categories

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Romantic Hotel

Hotel with Parking

Room Types

Standard King Room This room features a king bed, electric fireplace, a flat-screen TV and complimentary WiFi.

Standard Double Room This room features two queen beds, electric fireplace, flat-screen TV and complimentary WiFi.

King Room with River View These waterfront view rooms feature a king bed, electric fireplace, flat-screen TV television and complimentary WiFi.

Riverview Suite This suite features a king bed, a sofa bed, electric fireplace, flat-screen TV and complimentary WiFi.

Deluxe Suite This suite's special feature is the fireplace. This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with river views. The unit offers 2 beds.

Single Room - Disability Access This single room features a fireplace. The single room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This single room has a tiled floor, heating, a flat-screen TV with cable channels and a quiet street view. The unit has 1 bed.

King Room with Spa Bath The unit has 1 bed.

About Niagara Crossing Hotel and Spa

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Guest Reviews

8.2

Very Good

Location

If you're looking for a stunning location with easy access to local attractions, then Niagara Crossing Hotel and Spa should definitely be on your list. Guests rave about the great location of the hotel, right on the Niagara River with beautiful views and within walking distance of many restaurants and shops in charming Lewiston. The staff is described as friendly and the lobby is a particular highlight. Guests also appreciate the convenience of the location with easy access to all the area's attractions. Overall, a fantastic location and a wonderful place to stay!

Breakfast

Niagara Crossing Hotel and Spa offers a range of breakfast options to guests to suit their various needs. Many guests found the breakfast offerings to be wonderful, fantastic and quite good. The continental breakfast was a particular highlight for some and guests were happy with the variety and plentiful options that were available. Additionally, the staff was described as helpful and accommodating. While some guests felt the breakfast was adequate or basic, it still had a nice selection and was yummy. However, a few guests noted that the continental breakfast lacked healthy options or hot food. Overall, the breakfast at Niagara Crossing Hotel and Spa received positive feedback and was a great bonus for guests.

Rooms

Niagara Crossing Hotel and Spa offers spacious and impeccably clean rooms that are both comfortable and tastefully decorated. Many guests enjoy the historic beauty of the hotel and appreciate the large, clean bathrooms and fireplaces in some suites. The location is beautiful and the hotel is new, making it a great choice for those seeking relaxation and comfort. Some guests note that the rooms could use some updating and maintenance, but overall they find them to be spacious, clean and comfortable. There are some minor complaints about lack of counter space in the bathrooms or outdated bathrooms, but these are outweighed by the positives. Guests appreciate extras like smart temperature control and included amenities like shampoo and body wash. Some rooms can be noisy depending on location, but most find the beds to be comfortable and the views beautiful. The staff and lobby receive mixed reviews with some noting that the finishes and decor are outdated or off-putting. However, overall, the hotel's accommodations are spacious, comfortable and offer a charming exterior and river views that make it a recommended choice for a relaxing getaway.

Beds

If you're looking for a peaceful night's sleep during your stay at Niagara Crossing Hotel and Spa, you'll be pleased to hear that many guests have described their beds as comfortable. Some highlighted the mattresses specifically for their comfort, while others emphasized enjoying a super comfy bed. Despite some negative comments about the pullout couch being uncomfortable or the bed being too hard, most guests found their beds to be just right. However, there were a few comments about the pillows being too flat or not standard size, so keep that in mind if you have specific pillow preferences. Overall, the rooms are spacious and the comfortable beds are definitely a plus.

Cleanliness

Niagara Crossing Hotel and Spa is a great option for guests who prioritize cleanliness during their travels. Many guests noted that their rooms were very clean and spacious with crisp, clean sheets. The hotel's location and cleanliness stood out to guests with some even describing it as super luxurious and impeccably clean. However, a few guests did report issues with bugs in the room, the smell of mold/mildew and the need for better ventilation. Despite these issues, many guests agreed that the hotel was generally quiet, relaxing and had friendly staff. While some areas of the hotel, such as the lobby bathroom and front gardens, could use improvement in terms of cleanliness, the overall impression is one of a well-maintained and comfortable stay.

Staff

When it comes to the Niagara Crossing Hotel and Spa, one thing guests can agree on is the friendliness of the staff. From the moment you walk through the doors, you'll be greeted with great customer service. Staff members are always pleasant with a very helpful and caring attitude. They're always ready to go above and beyond to ensure your stay is top-notch. Many praise the front desk staff for being accommodating, apologetic and efficient. However, some guests had negative experiences, including poor customer service from one front desk clerk and a rude maintenance employee. The hotel could use more staff to handle the workload, especially when dealing with noisy guests. Overall, the staff at Niagara Crossing Hotel and Spa is friendly, attentive and always ready to help with anything you need.

Parking

Niagara Crossing Hotel and Spa boasts an easy-to-reach location with ample, free parking available. Though some guests reported parking limitations, there is no reason to charge for parking on the premises. Additionally, the hotel offers a free breakfast and is within walking distance of top-rated restaurants with scenic river views. However, some guests found the parking to be a hassle with limited space available and the lower lot being a bit of a pain to climb stairs to reach. A few guests experienced uncomfortable walking paths at night without adequate lighting and handicapped guests may have difficulty finding available parking spaces near the main entrance. Overall, the hotel could benefit from additional parking spaces and improved lighting in its lots, but its ideal location and free parking make for a great stay.

No, Niagara Crossing Hotel and Spa doesn't have any pool.

Yes, a spa is available at Niagara Crossing Hotel and Spa.

No, Niagara Crossing Hotel and Spa doesn't allow dogs.

Yes, parking facilities are available at Niagara Crossing Hotel and Spa.

No, Niagara Crossing Hotel and Spa doesn't have a gym.

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