Lexington, 369 West Vine Street38.048528,-84.500224(Show on Map)
8.3
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesMon, 10 Aug - Tue, 11 Aug10 Aug - 11 Aug
1 Room2 Guests
Info
Summary of reviews
The Hilton Lexington Downtown is highly praised for its exceptional location, especially by guests visiting the nearby Rupp Arena. The direct connection to the arena and proximity to downtown Lexington's restaurants, bars and attractions make it an ideal choice for leisure and business travelers. Visitors appreciate the ease of access to local sights, shopping malls and business hubs, along with the convenience of nearby parking facilities.
Guests generally found the rooms to be spacious, clean and comfortable, often highlighting the excellent views and soundproofing. However, there were recurring issues with temperature control and some rooms needing updates. Despite these drawbacks, the hotel staff consistently receive high praise for their friendliness and helpfulness, notably at the front desk and restaurant.
The hotel’s breakfast offerings received mixed reviews. While many enjoyed the variety and quality of the food, some found the temperature and cost to be areas needing improvement. The on-site restaurant, The Triangle Grille, was well-received and the presence of a Starbucks added an extra level of convenience.
Cleanliness is another strong point with many guests noting the well-maintained and tidy environment. However, occasional lapses in housekeeping were mentioned. The pool area received positive feedback for its warmth and cleanliness, although complaints about its small size and sporadic maintenance issues were noted.
Parking is convenient and secure, albeit with additional costs and occasional difficulties in finding a space. Guests appreciated the valet service and the proximity of the parking garage to the hotel.
The beds generally provided a comfortable sleep experience, though a few guests mentioned they were smaller and less comfortable than expected.
Overall, Hilton Lexington Downtown stands out for its prime location, cleanliness and friendly staff, making it a popular choice for visitors to Lexington, despite a few areas needing attention for improvement.
Categories
Sustainability Journey
As a Hilton brand hotel, this property is part of Hilton's global sustainability initiatives aimed at reducing environmental impact.
Honeymoon
The Hilton Lexington Downtown offers a convenient and comfortable honeymoon experience with its central location and excellent amenities. Its upscale accommodations and city views enhance the romantic ambiance.
Pool
The Hilton Lexington Downtown features a heated swimming pool and a location in the business district. Guests can enjoy city views from the hotel.
Heated Pool
Indoor Pool
Business
This hotel is connected to the Lexington Convention Center and offers over 18,000 sq ft of flexible function space. It is a destination of choice for meetings with creative menus and experienced staff.
Parking
This downtown hotel offers on-site parking, a significant advantage for visitors who want to explore the city without worrying about parking.
EV charging stations
Accessible
This hotel offers step-free access in most areas and wide doors. Accessible rooms with roll-in showers or accessible tubs are available and include visual alarms for the hearing impaired, TTY, strobe alarms, and braille in public areas. A pool lift is available for pool access.
Gym
The hotel offers a fitness center equipped with various machines and free weights. It provides a convenient space for guests to exercise.
4 Star
Hilton Lexington Downtown offers comfortable rooms and a range of business and leisure amenities. Its central location makes it convenient for exploring Lexington's downtown area.
Indoor Pool
This hotel offers a heated indoor swimming pool and is located in a business-friendly area, making it suitable for both leisure and business travelers.
EV charging stations
Family
Romantic
Free Wi-Fi
Heated Pool
Room Types
Deluxe King RoomStretch out and relax in this large, comfortable guestroom with work area, armchair with ottoman, 40-inch TV.
Queen Room with Two Queen BedsThis quadruple room is air-conditioned and has a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.
King RoomThis room features cable TV, a desk and coffee-making facilities.
Parlor with Sofa BedThe spacious double room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV. The unit offers 1 bed.
King Room with Spa BathThis room includes a flat-screen TV and spa bath.
King Room with Roll-In Shower - Disability AccessThe spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit offers 1 bed.
King Junior Suite with Sofa BedThe spacious suite provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV. The unit offers 2 beds.
King Room with Bath Tub - Mobility AccessThe spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV. The unit has 1 bed.
Superior Queen Room with Two Queen BedsThis quadruple room is air-conditioned and has a flat-screen TV, a tea and coffee maker and a safe deposit box. The unit has 2 beds.
Superior King RoomThe spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit has 1 bed.
Superior King Room - Park ViewThe spacious double room features air conditioning, a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Review Summaries
Location
The Hilton Lexington Downtown consistently receives high praise for its exceptional location, particularly for guests visiting the Rupp Arena. Numerous reviews highlight the hotel's proximity to the arena, making it an ideal choice for concert-goers and sports enthusiasts, who appreciate the convenience of not having to venture outside in cold weather due to the direct connection from the hotel. Visitors also find the hotel perfectly situated for exploring downtown Lexington with many local restaurants, bars and fun sights within walking distance.
The central location is also applauded for allowing easy access to the opera house, shopping malls and various downtown activities. Guests comment on the convenience of nearby parking facilities and note that the hotel’s location makes it simple to navigate to events and business hubs, including the Rupp Center.
In addition to its prime location, Hilton Lexington Downtown is recognized for its cleanliness, comfortable rooms and impressive city views. The blend of excellent customer service, convenient amenities and helpful staff further enhances the experience, making it a top choice for both leisure and business travelers in Lexington.
Breakfast
The breakfast experience at Hilton Lexington Downtown receives a mixture of commendations and critiques from guests. Many enjoyed an exceptional breakfast with an amazing buffet and a very good made-to-order omelet bar. The selection and variety offered were often highlighted as very good and the service was described as great with helpful staff contributing to a pleasant dining experience. The on-site restaurant, The Triangle Grille, received praise for its delicious breakfast offerings. However, some guests noted that the breakfast was not included and could be costly. A number of reviews pointed out issues with the temperature and quality of the food, describing the breakfast as cold, barely warm or mediocre. Despite these points, the presence of a Starbucks inside the hotel provided an additional convenience for guests. Overall, while the breakfast at Hilton Lexington Downtown has been positively noted for its variety and quality, there are areas that could benefit from improvement.
Rooms
The reviews for Hilton Lexington Downtown highlight a mix of positive and negative experiences regarding the rooms. Guests repeatedly mention that the rooms are spacious, clean and mostly comfortable with several guests emphasizing the cleanliness and comfort of the beds. The views from some rooms, particularly from Room 721, are appreciated and soundproofing in the rooms is noted as excellent.
However, there are frequent complaints about temperature control issues with several guests experiencing rooms that were too hot and air conditioning that didn't work well. Some comments also point out that the rooms, while nice, are in need of renovation and updates. The bathrooms are noted to be smaller than expected for the price and in some cases, rooms were not properly maintained or felt cramped.
Despite these drawbacks, the staff receives high praise for their friendliness and service, contributing positively to the overall experience. However, guests also mention concerns about additional costs such as parking fees, the room rate being perceived as expensive and some issues with digital keys and billing errors.Overall, while the rooms at Hilton Lexington Downtown have several positive features, there are recurring issues that need addressing to improve guest satisfaction.
Beds
Guests at Hilton Lexington Downtown had varied experiences with the hotel's beds. Many found the beds to be comfortable, cozy and enjoyable, often highlighting the plush pillows as a particularly delightful feature. Some reviewers praised the beds as wonderfully comfy, great and really comfortable, contributing positively to their stay. However, a few guests noted discomfort with the beds, mentioning they seemed smaller than expected and, in some cases, not very comfortable. Despite these occasional critiques, the general consensus leaned towards a positive experience with the bed quality.
Cleanliness
Hilton Lexington Downtown generally receives positive remarks for cleanliness from its guests. Many appreciated the nice, clean rooms and noted that everything appeared well-maintained and tidy. The hotel offers a lovely environment, combining convenience and attentive staff, which adds to a pleasant stay. Guests frequently mentioned the thorough cleanliness of their rooms, making them feel comfortable and ensuring a welcoming atmosphere.
However, some reviews pointed out inconsistencies in housekeeping. Instances of dirty dishes by the elevators, stained bedding and general facility upkeep issues were mentioned. Specific complaints included dirty bathtubs and floors and a need for broader internal and external cleaning. Despite these occasional lapses, the hotel largely garners praise for its clean, comfortable environment, which aligns with the Hilton brand's reputation.
Staff
Hilton Lexington Downtown boasts an exceptional team of staff that consistently receives praise for their friendliness and helpfulness. Guests frequently mention how all staff members appear to be working tirelessly to ensure a pleasant stay, contributing to a welcoming atmosphere throughout the hotel. Special mentions go to Teresa at the front desk, who is notable for her caring and considerate service and Chris, a waiter who demonstrated extraordinary attentiveness by assisting a guest with special dietary needs promptly.
The front desk staff, in general, receives high marks for their friendliness and for effectively addressing guests' questions and needs. The overnight staff is also highlighted for their excellent service and amiable demeanor. The bar and restaurant teams were noted for being particularly attentive, adding to the overall positive experience.
Despite the overwhelming positive reviews, there were a few isolated instances where guests felt some staff members were less accommodating, particularly during busy events at the nearby Rupp Arena or during check-in. However, these experiences seem to be exceptions rather than the rule. Overall, the Hilton Lexington Downtown's staff is a significant highlight for many guests, making their stays enjoyable and comfortable.
Pool
Guests have shared mixed feedback about the pool at Hilton Lexington Downtown. Positively, many appreciated the pool area, describing it as nice and amazing. The temperature of the pool was a highlight for several visitors who found it pleasantly warm, akin to a warm bath and particularly enjoyed by children. Cleanliness was another strong point with the pool consistently having clean towels available and being super clean.
On the downside, the pool's small size was frequently mentioned as a drawback, especially given the large size of the hotel. Some guests encountered issues such as the hot tub being barely hot with no bubbles and the pool being out of service or closing at 11 p.m. Additionally, there were isolated incidents of the pool and whirlpool area being dirty and problems with the pool's chemical balance causing rashes. Despite some negative remarks, the overall sentiment about the pool area included several positive aspects, particularly its warmth and cleanliness.
Parking
Hilton Lexington Downtown has on-site parking available in a secure garage, making it easy for visitors to find a safe spot for their vehicles. The parking garage is situated a short walk from the hotel, ensuring convenience for guests. A notable mention goes to the excellent parking attendant and the 24/7 valet service, which is highlighted for its promptness in retrieving cars. However, guests often face additional charges for parking, which may be unexpected for some considering the cost of the room. The parking garage itself could benefit from some repairs and its narrow spaces can be a tighter fit for larger vehicles. While many parking spots are reserved, finding an available space can sometimes be challenging. Despite these issues, the secure location and on-site availability generally add a layer of convenience for hotel guests.
FAQ
Yes, Hilton Lexington Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hilton Lexington Downtown.
No, Hilton Lexington Downtown doesn't allow dogs.
Yes, parking facilities are available at Hilton Lexington Downtown.
