Lodge where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
No
But guests will need to sign a form im wich they declare that they have not been in contact with contaminated people and that they have taken all the safety measures necesary.
Do you perform temperature checks upon guests' arrivals?
Yes, random checks
Do you ensure contactless check-in/check-out?
Other
mapuyampay being a very small facility, only 4-5 rooms available, is a safe environment.
Do the hotel's main entrance doors open automatically?
No
Can guests access their room entrance directly from outside the hotel without entering the lobby?
Yes, all rooms
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?
Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay?
Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you sanitize the common areas?
Yes, daily
Are guests' luggage and belongings disinfected upon arrival?
No
Do you sanitize guests' keys/cards?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
No
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsAre elevator rides limited?
There are no elevators
Is furniture in public areas arranged to allow more space for distancing?
Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?
Yes
Does the hotel operate at a limited capacity?
Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only?
No
Do you allow people who don't stay or work at the hotel to enter its premises?
No
Do you allow people who don't stay at the hotel to enter the rooms?
No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?
Yes, New hours: Check-in: 15:00 - Check-out: 12:30
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
No
Are there hand sanitizing stations throughout the hotel?
Yes
Is there a sanitizing sprayer for shoes outside each room?
No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
No
Do you use physical distancing markers?
No
Do you use delivery robots to get stuff to guests' rooms?
No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?
Yes
Are rugs removed from guest rooms?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are air purification and sanitization devices installed?
Yes, in public areas
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?
No
Do you offer single-serve options instead of buffets for breakfast?
Yes
Has there been a person appointed to supervise the correct implementation of the measures?
Yes
Do you check temperature for all onsite staff on a scheduled basis?
Yes
Do your staff practice social distancing guidelines?
Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Details: if we detect suspected cases we close our facility
Is there a doctor available either on-site or on-call?
No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?
Rooms in Mapuyampay are in isolated areas in the garden, food is served outside, on tables in garden, we have few guest at the time to give a lot of space to everyone (same pool area etc).
Has the hotel closed during the pandemic?
Yes
Reopening Date: 11/15/2020
Additional Information:
The owners (2 people, Ruth and Vicente) have been in self-cuarentaine since the beginning of the epidemic in Chile, beginning of March, and we want to make sure that we are as safe as our guests; therefor
we want to have a personal contact (by mail) with possible guests to make sure that we can offer the best service considering the situation.
