The Diplomat Hotel Restaurant & Spa
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Summary of reviewsThe Diplomat Hotel Restaurant & Spa is a great choice for those looking for a comfortable hotel with a great location in Llanelli. The breakfast and dinner service have received mixed reviews, but guests can rely on Trubshaw's restaurant for fantastic food and a great selection of dishes. Rooms are generally clean and comfortable, though some updates are needed. Visitors sing the praises of the excellent and professional staff. The spa and pool areas have received mixed reviews, but are generally enjoyable. Free parking is available, though it can be challenging for those with disabilities. Families will enjoy the spacious and clean family rooms. The hotel is a great option for business travelers due to its location and accommodating staff. Additionally, The Diplomat Hotel Restaurant & Spa is a perfect choice for guests with disabilities as it provides accessible facilities.
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The Diplomat Hotel Restaurant & Spa's Eden Spa provides a place to relax, unwind, and begin a journey towards complete inner calm. Designed with the highest standards, it is available for members, hotel residents, and day spa guests. The spa features hydro facilities and a comfortable and friendly environment. The spa offers various packages for groups, including Girls Night In group spa breaks, Pamper Party Packages, Mums to Be Packages, Just for Him Packages, and Mother & Daughter Spa Day packages. These packages include overnight stays, meals, spa facilities, treatments, and activities such as afternoon tea and pre-dinner cocktails. The spa facilities include an indoor pool and gym and guests are encouraged to pre-book their time slot before arriving. Guests can also enjoy 10% off all spa treatments when booked in advance, complimentary Wi-Fi and car parking. The spa is located in Llanelli South West Wales, and these special group packages are available for anyone interested.
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About The Diplomat Hotel Restaurant & Spa
Guest Reviews
The Diplomat Hotel Restaurant & Spa is a great choice for travelers looking for a well-located accommodation in Llanelli. Guests have praised the hotel's location in the town center, making it easy to find and conveniently close to various events and a funeral they were attending. Moreover, the hotel's attractive location and outlook, along with the quiet atmosphere it provides, have also been commended by visitors. Room 22 is a favorite for many guests due to its excellent placement for easy access to the restaurant and spa by lift. While some travelers have spoken negatively of Llanelli as a destination, the Diplomat hotel has provided a warm welcome for visitors looking for a quality and ideal location. However, be aware that some guests have reported noise disturbances due to wedding parties. Overall, the Diplomat Hotel Restaurant & Spa is a great choice for those looking for a comfortable hotel with a great location in Llanelli.
Guests of The Diplomat Hotel Restaurant & Spa have had mixed experiences with the breakfast service. Some found the breakfast to be excellent with high-quality food, plenty of choices including cooked-to-order items and attentive and friendly service. Others found the breakfast to be lacking with food left out for too long and needing refreshing more regularly, slow service and a buffet that was uncared for with food running out and becoming dry or burned. Despite the variety of experiences, most guests agreed that there were lots of options available and they appreciated the lovely facilities and staff. Some enjoyed the all-day breakfast option or the vegan pancakes and fresh fruit. Others found the breakfast to be average or unsatisfactory with one guest even describing it as a shambles. Overall, guests may have different experiences with the breakfast, but they can rely on Trubshaw's restaurant for fantastic food and a great selection of dishes for both dinner and breakfast.
The dinner at The Diplomat Hotel Restaurant & Spa seems to have received mixed reviews from guests. The majority of reviews were positive with guests praising the tasty and well-cooked food, the range of options and the professional and friendly staff. Many guests described the food as exceptional and recommended the restaurant for both dinner and breakfast. Some reviews noted the ambiance and presentation of the evening meals to be good. There were also some negative reviews with guests mentioning tough gammon steak and swearing from diners at the next table. Despite this, guests seem to commend the value for money offered by the restaurant and enjoy their meals overall. The restaurant even hosts themed nights and events, appealing to those in the area.
The Diplomat Hotel Restaurant & Spa offers a range of rooms, from spacious and modern to slightly dated and lacking in certain aspects. In general, guests found the beds to be comfortable and the rooms clean. Some guests noted noise levels from thin walls, music at the bar and rooms being prepared for fewer guests than booked. However, other guests were impressed with the spaciousness and modernity of their rooms, particularly the executive suite. Some bathrooms required updating and temperatures in some rooms were difficult to regulate. The gym and pool facilities were also noted as a positive feature. Overall, the hotel was described as clean, spacious and comfortable with some updates needed in certain areas.
Guest reviews of the beds at The Diplomat Hotel Restaurant & Spa were mixed. While some guests found the beds to be extremely comfortable and clean, others had an uncomfortable night's sleep due to hard or old mattresses with dips in them. A few reviews even mentioned badly stained pillows. Generally, the rooms were described as spotlessly clean with comfortable beds, though some guests found the beds to be too springy for their preferences. Overall, it seems that the quality and comfort of the beds at The Diplomat Hotel Restaurant & Spa varied depending on individual preferences and the condition of the mattresses in each room.
Guests of The Diplomat Hotel Restaurant & Spa had mixed reviews about the cleanliness of the hotel during their stay. While some visitors praised the hotel for being immaculate, spotless and well decorated, others reported stains on sheets, dirty toilets and grubby spa facilities. While some noted that the staff were constantly cleaning around the pool, others saw cobwebs around windows and dusty corners. Guests also pointed out that the hotel needed updating and installations were a bit tired. Overall, visitors agreed that the hotel was very well presented in general but some areas such as the toilet, spa and pool could do with a good clean. Despite these mixed reviews, visitors still enjoyed their stay, complimenting the lovely food, cozy rooms and comfortable beds.
The Diplomat Hotel Restaurant & Spa is a place where the staff truly shine! The lovely, accommodating and professional staff are one of the hotel's strongest assets with many guests praising them in their reviews. From friendly and attentive waitresses like Isabella, to excellent head waitresses, receptionists and bar staff, every member of this team is praised for their exceptional service. Guests also appreciate the staff's warmth and eagerness to go above and beyond in making their stay as comfortable as possible. While there were a few negative reviews about the staff, they were few and far between with the vast majority of guests singing the staff's praises. If you're looking for a hotel with friendly and professional staff who care about making your stay a memorable one, The Diplomat Hotel Restaurant & Spa is a top choice.
Guests have mixed feelings about The Diplomat Hotel Restaurant & Spa's spa facilities. While some enjoyed their spa treatments and found the spa area to be a real treat, others were disappointed with their experience. Many guests appreciated the pool and Jacuzzi availability with a nice depth and water temperature in the pool. However, one guest found the atmosphere in the spa not overly pleasant with broken facilities and alcohol being consumed in the steam room. Some guests were happy that the spa was accessible whenever they wanted and included the use of the sauna/spa pool for free. Others found the spa area small and in need of an update with lockers that didn't lock properly. Some guests had trouble booking beauty treatments and there were no masseuses available on certain days, despite the hotel being advertised as a spa hotel. Overall, while some guests had a lovely experience at the spa, others found it rough, tired and in need of improvement.
Guests of The Diplomat Hotel Restaurant & Spa have mixed opinions about the pool area. Some guests loved the room and pool, while others were disappointed by the small size of the pool. However, many guests enjoyed the availability of the pool and Jacuzzi with nice depth and water temperature. Although some guests noted the need for a good scrub or freshen up, others found the pool to be a lovely area. The staff were observed to be constantly cleaning around the pool, but one guest noted an out of order poolside shower. Some guests were unable to try the pool due to various reasons, such as cold pool area, murky appearance or no available masseuse. Despite these mixed opinions, guests still found the stay to be nice, especially when coupled with some pool time on a rainy evening.
The Diplomat Hotel Restaurant & Spa offers free parking, which is quite rare these days. However, the parking area is located on a very steep hill without marked out spaces, making it a little haphazard and challenging for those with disabilities. While there is a reserved parking space for disabled guests, it might be tricky to park near the entrance, especially during busy times. On a positive note, the hotel staff can direct you to upper parking if needed. The car park is quite large, but during events, there might not be any available parking spaces. Nonetheless, visitors managed to find spaces eventually, even at the end of the parking lot. Generally speaking, parking is relatively easy and convenient for most people, although some guests noted that the hotel's car park size is small and thus it might be tight to park. Lastly, for those who need car charging, the reception might not be able to help, as they are not aware of any chargers in the area.
The Diplomat Hotel Restaurant & Spa is a fabulous location for a comfortable short family break. The spacious and clean family rooms are equipped with lovely armchairs and cater to families of up to four. The friendly and helpful staff provide a personal touch and make you feel welcome. However, seating could be better managed with families seated away from large groups of young males. Isabella and Julie stand out for providing excellent service at family dinners. The hotel is a lovely spot for a birthday weekend away with the family. While kids can use the pool, the spa facilities are off-limits to them. This hotel is also great for a shopping trip and family day out at Pembrey Country Park. Overall, The Diplomat Hotel is a comfortable, family-run hotel with plenty of amenities for families.
The Diplomat Hotel Restaurant & Spa is a three-star hotel with reasonably priced rooms and lovely staff. However, many guests commented that the hotel is outdated and in need of a revamp as it appears to be stuck in a time warp with worn-out facilities. Although the hotel still provides good value for money, some felt it was not worth paying £157 for a night without breakfast due to the lack of modern features. On the positive side, guests appreciated the great facilities provided and thought that the hotel is good for short stays if it was renovated. Some visitors also commented that the restaurant area needs moderation. Overall, The Diplomat Hotel Restaurant & Spa is a suitable option for travelers on a budget who value friendly staff and basic amenities.
If you're a business traveler visiting Llanelli, you'll surely enjoy a stay at The Diplomat Hotel Restaurant & Spa. This hotel is a top choice for those on work trips - guests have praised it as the "go to" place for business. They've also said that it's a nice place to stay whilst working, located conveniently near a large business.
If you have any dietary restrictions, the hotel's staff is accommodating - one guest specifically mentioned how they made sure everything was gluten-free for them.
The Diplomat Hotel is a hub for local events and conferences with various public meeting rooms available. It's particularly popular for coach trips, so you might find that it gets busy at times. However, guests have reported that they didn't experience any particular issues during their stay.
Overall, if you're seeking a comfortable and convenient place to stay whilst on business in Llanelli, The Diplomat Hotel Restaurant & Spa might be just what you're looking for.
The Diplomat Hotel Restaurant & Spa is a perfect choice for guests with disabilities as it provides reserved parking spaces for disabled visitors. Additionally, the hotel has refurbished rooms with accessible showers that make guests' stays comfortable. Some guests who initially encountered noisy neighbors were moved to better-suited rooms that met their needs. Although some guests found the lift slightly scary, they appreciated that the spa was accessible whenever needed. The hotel's leisure facilities were accessible internally, which was an added convenience for visitors. Overall, guests found the hotel to be accommodating and accessible, ensuring a comfortable stay for all.
Yes, The Diplomat Hotel Restaurant & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at The Diplomat Hotel Restaurant & Spa.
No, The Diplomat Hotel Restaurant & Spa doesn't allow dogs.
Yes, parking facilities are available at The Diplomat Hotel Restaurant & Spa.
Yes, The Diplomat Hotel Restaurant & Spa has a gym.
